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Sendcloud
5
61
4
13
3
3
2
3
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Shipping and logistics software for e-commerce businesses
Table of Contents
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Sendcloud - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Sendcloud overview
What is Sendcloud?
Sendcloud is a shipping software designed to help eCommerce businesses handle and streamline checkout processes, delivery tracking, and order returns on a centralized platform. Administrators can configure workflows and rules, enabling them to automatically assign the required shipping method to each order based on customers’ packing preferences.
Sendcloud allows organizations to print shipping labels using a barcode scanner and generate CN22 forms for customs clearance. Managers can track the status of delivered orders with details including customer’s name, country, order number, processing status, and selected carrier. It also lets users improve marketing operations by adding Instagram posts or banner advertisements across the branded tracking page.
Sendcloud offers an API, which enables businesses to integrate the platform with various third-party applications, such as Shopify, Magento, WooCommerce, PrestaShop, and more. It also provides a dashboard, which helps users gain an overview of total shipment returns, shipments per carrier, and per country via actionable analytics.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Shipping and Shipment
Customer Support
Label Printing
Pricing
Package Refunds
Sendcloud’s user interface
Sendcloud review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.9
Features
4.1
Ease of use
4.3
Customer support
3.9
Reviews sentiment
What do users say about Sendcloud?
Reviewers appreciate that Sendcloud streamlines shipping by integrating multiple carriers, automating label creation, and offering competitive rates, which saves them significant time and effort. They find it easy to manage shipments from various webshops in one place and say the platform’s integration with e-commerce tools is smooth, though some mention missing features and occasional issues with international shipping or label errors.
Users report that Sendcloud is user-friendly and quick to set up, with a clear interface that makes daily tasks simple. They feel pricing is generally reasonable, but some mention hidden costs and express frustration with inconsistent customer support.
Select to learn more
Who uses Sendcloud?
Based on 96 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Sendcloud's key features
Most critical features, based on insights from Sendcloud users:
All Sendcloud features
Features rating:
Sendcloud alternatives
Sendcloud
Starting from
40
Per month
Shippo
Starting from
19
Per month
Freightview
Starting from
149
Per month
ShipStation
Starting from
14.99
Per month
Sendcloud pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Branded Return Portal
- Multiple Branded Tracking Emails
- Priority Support
- Set up to 5 Shipping Rules
- Ship With Your Own Carrier Contract (Max 10000 Labels/Month)
- Unlimited Shipping Lines and Return Lines and Checkout Plugin (Default Delivery)
- Unlimited Shop Integrations
- Use Sendcloud Discount Rates
User opinions about Sendcloud price and value
Value for money rating:
To see what individual users think of Sendcloud's price and value, check out the review snippets below.
Julian O.
Co-Founder
Julian O.
Co-Founder
Sendcloud integrations (12)
Integrations rated by users
We looked at 96 user reviews to identify which products are mentioned as Sendcloud integrations and how users feel about them.
Integration rating: 4.0 (3)
“Tem muitos bugs e quando a API demora a responder, manda o site a baixo.”
“Great integration across platforms”
Ricardo B.
IT
Integration rating: 5.0 (1)
“I use this a lot across clients so it was important to be able to use it with web hooks.”
Nikki D.
CEO
Integration rating: 2.0 (1)
“Integration with Amazon S3 is important because it makes it easier to track storage and data transfer costs. It also helps identify optimization opportunities, especially in environments with large volumes of files and backups.”
Emanuel M.
Developer
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Orders are directly connected to Sendcloud”
Julian O.
Co-Founder
Other top integrations
Sendcloud customer support
What do users say about Sendcloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Sendcloud customer support.
A subset of reviewers found Sendcloud's customer support quick, helpful, and clear, especially via chat.
Multiple users appreciated the knowledgeable and friendly staff who resolved issues efficiently.
A number of users reported slow response times, lack of follow-up, and unhelpful or dismissive support after onboarding.
Support options
Training options
To see what individual users say about Sendcloud's customer support, check out the review snippets below.
“The team of Sendcloud was very helpful to us showing how they could improve our efficiency.”
Johan W.
E-commerce manager
“Customer support was quick with the chat function, helpful and clear.”
Tiago C.
creator
“The support was terrible and when you decide not to work with them any more, that is when the bills start coming in.”
Frans M.
Owner
They were unprofessional, I didn’t speak to the account manager for several weeks due to “partying too much”.
Kayzar D.
Company Director
Sendcloud FAQs
Sendcloud has the following typical customers:
Small Business, Mid-size Business, Freelancers, Large Enterprises
These products have better value for money
Q. What level of support does Sendcloud offer?
Sendcloud offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, Phone Support