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ShipTime Logo

Shipment tracking software for eCommerce businesses

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ShipTime - 2026 Pricing, Features, Reviews & Alternatives

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: December 2025

ShipTime overview

Based on 500 verified user reviews

What is ShipTime?

ShipTime is a shipping tool with key features that include generating quotes and estimates, creating shipping labels, label printing, package tracking, and shipping management, and more.

Who uses ShipTime?

Reviews for ShipTime come from a wide variety of industries, including retail (12% of reviewers), automotive (7%), and wholesale (6%). The most frequent use case for ShipTime cited by reviewers is shipping (98% of reviewers).

What do users say about ShipTime pricing?

Most reviewers indicate that ShipTime delivers excellent value for money by enabling easy comparison of shipping rates and reducing costs. However, some users report higher rates than direct carriers and mention extra fees that can impact overall savings.

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Comparisons

Simplicity

Responsiveness

Reliability

Scheduling

Retention

ShipTime’s user interface

Ease of use rating:

ShipTime pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from 

Overall rating

Reviews sentiment

 
 
 
1-2(8)
3-4(157)
5(335)

What do users say about ShipTime?

Users report ShipTime makes shipping easy by letting them compare rates, choose from multiple couriers, and manage pickups and deliveries efficiently. They find the platform user-friendly, with straightforward address management and a clear interface that simplifies the process for both small and large businesses. Most say it saves time and offers competitive pricing options. They appreciate being able to quickly generate quotes and track shipments in one place.

Reviewers indicate customer support is generally responsive and helpful, though some mention delays or inconsistent follow-up. They note occasional issues with billing accuracy, missed pickups, and courier reliability, but feel problems are usually resolved with support.

Select to learn more


Who uses ShipTime?

Based on 500 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Retail
Automotive
Wholesale
Construction
Others

Use cases

Shipping
Shipment Tracking

ShipTime's key features

GetApp's analysis of 204 verified user reviews collected between December 2021 and August 2024 identifies ShipTime's most critical features and summarizes user sentiment about those features.

Quotes/Estimates

Reviewers appreciate ShipTime's quotes and estimates capability. They find it helpful to get multiple quotes from different shipping suppliers quickly, allowing them to compare pricing and turnaround time. Users report that this capability is essential for providing accurate shipping costs to customers and making informed decisions. They indicate that the quotes are generally accurate and save time. However, some users mention occasional inaccuracies and the need for a default address option. Of the 43 ShipTime users who gave detailed accounts of their use of Quotes/Estimates, 98% rated this feature as important or highly important.

See related user reviews

“It is extremely helpful to be able to get multiple quotes, from different shipping suppliers all in one shot. We use this function often to be able to not only compare pricing, but also turn around time. This is one of the main reasons we use ST.”
CR

Christina R.

Team Coordinator

“We need to get an estimate of shipping cost 90% of the time before we place a shipment. So, this feature is esssential.”
CB

Corin B.

COO & Creative Director


Shipping labels

Users report that ShipTime's shipping labels are easy to print and provide clear, concise information. They find it convenient to print labels at home and appreciate the inclusion of QR codes for post office use. Reviewers indicate that the labels are professional-looking and reduce delivery issues. They say the ability to access previous labels for reporting is valuable. However, some users mention difficulties with print margins and unnecessary advertising messages on labels. Of the 30 ShipTime users who gave detailed accounts of their use of Shipping Labels, 97% rated this feature as important or highly important.

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“Don't have to type/write in all the details and comes with a QR code for the post office to see that it's paid for.”
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Sean L.

DM

“Can access previous labels at any time for reporting in the future of delivery times”
NK

Nadim K.

Owner


Label printing

Reviewers feel that ShipTime's label printing is straightforward and efficient. They appreciate the ease of printing labels for various couriers and the ability to adjust label sizes. Users report that the labels are clear and accurate, ensuring packages reach their destinations. However, they mention issues with print margins, label cropping, and the need to download labels for proper printing. They find ShipTime more user-friendly compared to other services like Purolator. Of the 50 ShipTime users who gave detailed accounts of their use of Label Printing, 94% rated this feature as important or highly important.

See related user reviews

“Label printing may not be optimized for some printer. Sometimes labels are printed too close to paper margin. Need to download the label and import into Adobe reader to correctly print the shipping label.”
JN

John N.

Partner

“We always print the label but formatting to the correct dimensions took a little learning. It works now, and ShipTime is much more user friendly in this way compared to e.g. Purolator. ”
BM

Bill M.

Admin.


Package tracking

Users appreciate ShipTime's package tracking feature, highlighting its importance for customer service and timely deliveries. They find it helpful to have up-to-date tracking information from all couriers in one place. Reviewers indicate that sharing tracking details with customers is easy and saves time. They report that the tracking is generally accurate, though some users prefer the courier's own website for more precise updates. They value the ability to monitor high-value and time-sensitive shipments. Of the 44 ShipTime users who gave detailed accounts of their use of Package Tracking, 91% rated this feature as important or highly important.

See related user reviews

“We often have many customers request tracking information - so the ease of looking up their order number and finding the tracking attached saves us lots of time.”
BR

Brett R.

Owner

“Up to date information on one website to track packages from all couriers”
KW

Karen W.

Office Manager


Shipping management

Reviewers find ShipTime's shipping management capabilities valuable for managing contacts, tracking shipments, and invoicing. They appreciate the straightforward and intuitive interface, which makes it easy to obtain rates, set up addresses, and schedule shipments. Users report that the ability to see shipping history and manage shipments efficiently is beneficial. They indicate that the service is reliable and convenient, especially for small teams. However, some users mention the need to contact support for label cancellations. Of the 24 ShipTime users who gave detailed accounts of their use of Shipping Management, 88% rated this feature as important or highly important.

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“Costing,invoicing and tracking of shipments”
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Brian H.

Owner

“It's great to be able to see who has processed what shipments should there be any issues.”
MD

Melissa D.

Operations Manager


Order tracking

Users report that ShipTime's order tracking is important for ensuring timely deliveries and customer satisfaction. They appreciate the ability to track orders easily and provide accurate delivery information to customers. Reviewers indicate that having all tracking information in one place saves time and improves efficiency. They find the tracking reliable and helpful for managing high-value shipments. However, some users mention occasional issues with tracking accuracy and the need for better integration with courier companies. Of the 40 ShipTime users who gave detailed accounts of their use of Order Tracking, 82% rated this feature as important or highly important.

See related user reviews

“Allows to let our client know when to expect delivery, as well as ability to track should something go wrong,”
SB

Sherry B.

Project Administrator

“I can relay to the customer where there shipment is and when it should be delivered ”
WC

Wendy C.

Owner


All ShipTime features

Features rating:

Shipment price calculation
Shipment tracking
Delivery record
Delivery estimate
Delivery tracking
Status tracking
Order management
Activity dashboard
Transportation management
Invoice management
Alerts/Notifications
Website integration
Third-Party integrations
eCommerce management
Data import/export
Customizable branding
API
Real-Time data
Real-Time monitoring
Real-Time notifications
Reporting & statistics
Role-Based permissions
Scheduling
Self service portal
Supply chain management
Real-Time analytics
Real Time Comparisons
Monitoring
Location tracking
Labeling
Historical reporting
Freight shipping
For freight operations
For ecommerce
Email templates
EDI
Customizable templates
Access controls/permissions

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ShipTime pricing

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about ShipTime price and value

Value for money rating:

Of 158 reviews that provide robust commentary on ShipTime's price and value, 92% mention it in a positive light.

Most reviewers indicate that ShipTime offers excellent value for money by allowing users to compare shipping prices from various carriers, helping them select the most cost-effective option. They appreciate the ability to access multiple shipping rates in one place, which saves time and reduces shipping costs. Users find the software particularly beneficial for managing expenses and providing competitive shipping options to their customers. They also value the convenience of creating labels, scheduling pick-ups, and tracking shipments, all of which contribute to cost savings.

However, some users report that ShipTime's rates can be higher than those obtained directly from carriers, especially for Canada Post and large freight shipments. They also mention occasional discrepancies in advertised discounts and the need to use multiple platforms to ensure the best rates. Some reviewers feel that the service fees and adjustment fees can add up, making the overall cost less competitive compared to other options. Despite these drawbacks, the majority of users still find ShipTime to be a valuable tool for reducing shipping costs and streamlining their shipping processes.

, and

To see what individual users think of ShipTime's cost and value, check out the review excerpts below.

“It allowed us to keep shipping costs reasonable for ourselves and our customers. When customers ask, we can honestly tell them we search for the most effective shipping method that best suits their needs.”
BM

Bill M.

Admin.

“Since being introduced to Shiptime through CFIB we have consolidated all of our shipping through the Shiptime portal which has significantly reduced costs and allowed us to manage the expense of freight”
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Josh L.

Purchaser

“Prices have increased, it's not what it use to be in terms of making sure you have the best price and with other softwares out there doing the same thing you need to watch costs.”
SL

Sabrina L.

Business Owner

ShipTime integrations (6)

Integrations rated by users

We looked at 500 user reviews to identify which products are mentioned as ShipTime integrations and how users feel about them.

Shopify logo
Shopify

Integration rating: 3.5 (4)

I follow the detailed instructions to upload the Shiptime code into my Shopify website, however it is not working properly and will require and hour of my time to fix with customer service.

Just wish customers would pay what we pay for shipping. We lose a ton of sales to the US because of the shipping costs.

DM

David M.

owner

1/2
WooCommerce logo
WooCommerce

Integration rating: 4.0 (2)

WordPress logo
WordPress

Integration rating: 3.0 (1)

ShipTime customer support

What do users say about ShipTime customer support?

Customer support rating:

We analyzed 60 verified user reviews to identify positive and negative aspects of ShipTime customer support.

The majority of users find ShipTime's customer support easy to contact and quick to respond when issues arise.

A significant portion of users highlight the support team's knowledge, patience, and willingness to resolve problems efficiently.

Broad user base appreciates the friendly, helpful attitude and professionalism of the customer service staff.

A limited number of users report difficulty reaching support, slow follow-up, or unhelpful interactions with some representatives.

Support options

Chat
Email/help desk
Faqs/forum
Knowledge base
Phone support

Training options

Documentation
Live online
Webinars
Videos
In person

To see what individual users say about ShipTime's customer support, check out the review snippets below.

“Their customer service is incredible as well. If we ever run into any issue, we can get a hold of their team right away and work on solutions.”

RB

Rachelle B.

Office Manager

“Shiptime never fails me, and anytime I have had an issue their support staff has been happy to help and maintains fantastic customer service.”

JS

Jocelyn S.

ADMINISTRATION

“Customer service still has not got back to me on two requests sent over a month ago. ”

CK

Calie K.

Owner

ShipTime FAQs

Q. What type of pricing plans does ShipTime offer?

ShipTime has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available | (No Credit Card required)

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Q. What is ShipTime used for?

ShipTime is a shipment tracking software that helps businesses in the eCommerce sector compare and select freight carriers based on offered rates. The platform enables managers to automatically enter the ship-to location using the address lookup tool. Administrators can add specific shipment details to schedule and manage pickups and drop-offs on a unified interface. ShipTime allows teams to automatically print and attach labels with shipments and share commercial invoices with customers. Supervisors can also utilize the application programming interface (API) to integrate the system with several eCommerce applications including Shopify, WooCommerce, and BigCommerce. ShipTime lets stakeholders embed real-time shipment details, quotes, and multilingual interactive documents within personalized websites. Operators can also ship larger packages via less-than-truckload (LTL) freight and book international shipments on a centralized dashboard.


Q. Who are the typical users of ShipTime?

ShipTime has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Small Business


Q. What languages does ShipTime support?

ShipTime supports the following languages:
English, French


Q. Does ShipTime offer an API?

Yes, ShipTime has an API available for use.


Q. What other apps does ShipTime integrate with?

ShipTime integrates with the following applications:
OpenCart, Adobe Commerce, WooCommerce, WordPress, BigCommerce, Shopify


Q. What level of support does ShipTime offer?

ShipTime offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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