What is Suite Engine CSM?Channel Sales Manager (CSM) is a cloud-based software, which helps businesses connect multiple eCommerce platforms such as Amazon, Magento, and Shopify with Microsoft Dynamics 365 Business Central application to automate workflows and sync sales orders and financial operations. Features include returns management, notifications, product categorization, account reconciliation, and inventory tracking.
The application enables businesses to retrieve and validate orders, create an order fulfillment process, and update shipment tracking details in the eCommerce solution. Team members can detect order changes and make cancellations in real-time. Retailers can also use Channel Sales Manager to prepare product listings with custom descriptions, images, attributes, pricing, and availability.
The application allows team members to create new customer profiles, manage various FBA/FBM channels, capture Amazon financial event group transactions, track stock levels for replenishment, and view fees associated with orders. CSM also provides financial reports, which allow owners to gain visibility into earnings, order-level cost of goods sold (COGS), and more.