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Google Cloud
5
1.6K
4
557
3
72
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8
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modular platform for computing, hosting, storage and more
Table of Contents
Google Cloud - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Google Cloud overview


Based on 2271 verified user reviews
What is Google Cloud?
Google Cloud is a cloud storage program with key features that include secure login, backup and recovery, secure data storage, document storage, access controls and permissions, data storage management, and more.
Who uses Google Cloud?
Reviews for Google Cloud come from a wide variety of industries, including Computer Software (10% of reviewers), Information Technology and Services (8%), and Marketing and Advertising (5%). The most frequent use case for Google Cloud cited by reviewers is cloud storage (61% of reviewers).
What do users say about Google Cloud pricing?
Some users report that Google Cloud’s free trials and credits help them test services affordably, and reviewers appreciate the pay-as-you-go pricing and discounts. However, some reviewers find the pricing structure complex and unpredictable, leading to unexpected costs.
What are the most popular integrations for Google Cloud?
The Google Cloud integrations most frequently cited by reviewers are: Google Drive (a cloud storage product rated 4.8 out of 5 for its integration with Google Cloud), Gmail (an email management product, 4.8), and Slack (a team communication product, 5.0).
Starting price
Alternatives
with better value for money
Pros & Cons
Cloud Storage
Data Management
Infrastructure and Scalability
Intermittent bugs and technical glitches
Dependence on stable internet access
Limited and slow customer support
Google Cloud’s user interface
Google Cloud pros, cons and reviews insights


To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.6
Ease of use
4.5
Customer support
4.3
Reviews sentiment
What do users say about Google Cloud?
Google Cloud is a cloud storage program with key features that include secure login, backup and recovery, secure data storage, document storage, access controls and permissions, data storage management, and more.
Select to learn more
Who uses Google Cloud?
Based on 2,271 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Google Cloud's key features
GetApp's analysis of 217 verified user reviews collected between July 2021 and October 2024 identifies Google Cloud's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Google Cloud's secure login capabilities, emphasizing multi-factor authentication, customizable user authentication protocols, and identity verification options. They find the two-step verification process particularly valuable for preventing unauthorized access. Users report that the secure login feature helps protect sensitive data and comply with security and regulatory requirements. They also highlight the integration with Google Drive, which simplifies the login process while maintaining top security to protect their data from unauthorized users and hackers. Of the 75 Google Cloud users who gave detailed accounts of their use of Secure Login, 100% rated this feature as important or highly important.
Users report that Google Cloud's backup and recovery capabilities are reliable and efficient, allowing for automated backups and easy data recovery. They appreciate the protection against data loss, accidental deletion, and corruption, ensuring data availability in case of disasters. Reviewers highlight the variety of backup options, including Cloud Backup and Cloud Storage, and the ability to recover data from multiple servers. They also mention the importance of encryption and disaster recovery plans in maintaining data integrity and availability. Of the 110 Google Cloud users who gave detailed accounts of their use of Backup and Recovery, 99% rated this feature as important or highly important.
Reviewers highlight Google Cloud's secure data storage capabilities, noting the robust encryption, access controls, and compliance with industry standards. They appreciate the advanced encryption algorithms and the ability to set access controls to protect sensitive data from unauthorized access and breaches. Users report feeling confident in the security of their data, mentioning capabilities like data-at-rest encryption and multilayered security protocols. They also value the integration with Google Drive for secure and accessible storage. Of the 112 Google Cloud users who gave detailed accounts of their use of Secure Data Storage, 98% rated this feature as important or highly important.
Users find Google Cloud's document storage capabilities versatile and scalable, supporting various file formats and integrating seamlessly with collaborative tools like Google Workspace. They appreciate the ability to store, manage, and collaborate on documents securely, with capabilities like version control, access controls, and two-factor authentication. Reviewers highlight the ease of accessing documents from any device and the reliability of the storage system. They also mention the importance of having a centralized repository for storing and sharing documents. Of the 95 Google Cloud users who gave detailed accounts of their use of Document Storage, 98% rated this feature as important or highly important.
Reviewers indicate that Google Cloud's data storage management capabilities are user-friendly and efficient, with features like lifecycle management and versioning. They appreciate the scalability of the storage system, allowing for easy adjustments to storage capacity as needed. Users report that the platform helps manage data across multiple devices and locations, improving performance and productivity. They also highlight the importance of data governance and the ability to organize and access data quickly and easily. Of the 77 Google Cloud users who gave detailed accounts of their use of Data Storage Management, 96% rated this feature as important or highly important.
Users appreciate Google Cloud's highly customizable access controls and permissions, which enable administrators to maintain a secure and compliant environment. They highlight the role-based access control (RBAC) and the ability to grant permissions to users, groups, and service accounts. Reviewers find the granular control over access and the synchronization with directory services like Active Directory particularly useful. They also mention the importance of access controls in preventing data breaches and unauthorized access, ensuring data security and integrity. Of the 66 Google Cloud users who gave detailed accounts of their use of Access Controls/Permissions, 94% rated this feature as important or highly important.
All Google Cloud features
Features rating:
Google Cloud alternatives
Google Cloud pricing
Pricing plans
Pricing details:
User opinions about Google Cloud price and value
Value for money rating:
To see what individual users think of Google Cloud's price and value, check out the review snippets below.
Uriel Z.
Sr Cloud Systems Engineer

David V.
Lead Developer
Google Cloud integrations (32)
Integrations rated by users
We looked at 2,271 user reviews to identify which products are mentioned as Google Cloud integrations and how users feel about them.
Integration rating: 4.8 (21)
“I need to share files with my team”
Dorle L.
Global Payroll Administrator
Integration rating: 4.8 (21)
“Useful to get updates”
Aryan K.
CEO
Integration rating: 4.8 (18)
Integration rating: 3.8 (17)
Integration rating: 5.0 (16)
Integration rating: 4.7 (12)
Google Cloud customer support
What do users say about Google Cloud customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Google Cloud customer support.
A limited number of users found Google Cloud support staff knowledgeable, responsive, and helpful during onboarding and setup.
Widely noted by reviewers, contacting Google Cloud support is difficult and often requires extra payment for meaningful assistance.
A significant portion of users experienced slow response times and delays, especially for non-critical or technical issues.
Broad user base reports that regular support lacks depth, with many queries resolved only through paid premium or community channels.
Support options
Training options
To see what individual users say about Google Cloud's customer support, check out the review snippets below.
“Google customer support has thus far been very useful, and we are looking forward to using this for the business.”
Rachel P.
Office Manager
“Although Google Cloud excels in terms of its functionalities, one aspect I don't like is the customer support service, as they can sometimes be slow to respond.”

Vanessa W.
Operational Finance
Google Cloud FAQs
Google Cloud Platform is a modular-based platform providing multiple build and scale services to businesses of any size within any industry. It offers tools for document storage, data warehousing, security key enforcement, app creation, API management, AI and machine learning, live chat, and more. With Google Cloud Platform, users can store large amounts of data in cloud storage and scalable data warehouses with built-in machine learning. Additionally, users have access to relational and non-relational databases for transactions, complex queries, streaming, offline sync, and more. The platform also includes data migration services such as data import for BigQuery, large scale network transfer of data, and a rackable storage server for large volumes of data. Google Cloud Platform enables users to streamline management workflows with integrated management consoles, browser and mobile device compatibility, and cost optimization tools. The platform also includes a global fiber network, providing users with defense-in-depth network security and reliability. Additional networking features include content delivery, service tiers, telemetry, low-latency DNS serving, traffic management, load balancing, and a network intelligence center for network monitoring, verification, and optimization. With Google Cloud Platform users can integrate artificial intelligence (AI) and machine learning (ML) into pre-existing applications using custom or pre-trained modules, as well as gather insights derived from text, speech, video, and images. The platform offers natural language features for cloud translation from any language.
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