getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Instagram Logo

Capture, edit, and share photos, videos, and messages

Table of Contents

Instagram - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Instagram overview

Verified reviewer profile picture
Verified reviewer profile picture
Verified reviewer profile picture

Based on 5217 verified user reviews

What is Instagram?

Reviews for Instagram come from a wide variety of industries, including marketing and advertising (5% of reviewers), education management (5%), and computer software (5%). The most frequent use case for Instagram cited by reviewers is social networking (64% of reviewers).

What are the most popular integrations for Instagram?

The Instagram integrations most frequently cited by reviewers are: Meta for Business (a social media marketing product rated 4.5 out of 5 for its integration with Instagram), Facebook Apps and Tabs (a social media management product, 4.5), and Facebook Business Suite (a social media management product, 4.5).

Starting price

Alternatives

with better value for money


Pros & Cons

User Interface

Photo and Video Sharing

Profile and Celebrity Interaction

Account Management

Unpredictable content visibility

Excessive and intrusive advertising

Instagram’s user interface

Ease of use rating:

Instagram reviews

Overall rating

4.7

/5

5.2K

Positive reviews

87

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.87/10
Rating distribution

5

4

3

2

1

3.8K

1.1K

187

18

21

Pros
“Instagram allows a user to be completely free in how they choose to use the app, such as username changes, editing existing posts and reels, and uploading content.”
Verified reviewer profile picture

Maria P.

Accessories Designer

“Features such as Reels, Stories, product tagging, and direct messaging make it easier to reach new customers and build relationships with existing ones.”
Verified reviewer profile picture

Gary A.

FOunder CEO

“I also appreciate recent quality-of-life updates, like being able to reorder photos in a carousel post after it has already been published without losing engagement metrics.”
Verified reviewer profile picture

Ysaura M.

psychologist

Cons
“Instagram's algorithms can make it hard for followers and users to see conent unless they get post notifications.”
Verified reviewer profile picture

Dana P.

CVOM

“The platform comes with bugs and specially for a business, 1 day of downtime can be devastating, which unfortunately happens.”
PG

Parsa G.

Sr AI Analyst

“At the same time, it can be a bit frustrating with how inconsistent the algorithm is and how much it pushes constant content creation.”
Verified reviewer profile picture

Michael Z.

Owner

Who uses Instagram?

Based on 5,217 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Marketing and Advertising
Construction
Health, Wellness and Fitness
Retail
Others

Use cases

Social Networking
Social Media Marketing
Social Media Management
Community
Photo Editing

Instagram's key features

GetApp's analysis of 1328 verified user reviews collected between July 2021 and October 2024 identifies Instagram's most critical features and summarizes user sentiment about those features.

User profiles

Reviewers appreciate Instagram's user profiles for their customization options, allowing users to add bios, profile pictures, and links. They highlight the ability to switch between personal, business, and creator profiles, which helps in managing different content and audiences. Users report that profiles serve as a digital identity, aiding in personal expression and branding. They also find it convenient to manage multiple profiles without logging in and out repeatedly. Of the 455 Instagram users who gave detailed accounts of their use of User Profiles, 95% rated this feature as important or highly important.


Activity/News feed

Users report that Instagram's Activity/News Feed keeps them updated with the latest posts, likes, comments, and follows from accounts they follow. They appreciate the personalized content suggestions based on their interests and interactions. Reviewers indicate that the feed helps them stay connected with friends, influencers, and brands. However, some users mention that the algorithm sometimes shows posts out of order or from accounts they do not follow. Of the 296 Instagram users who gave detailed accounts of their use of Activity/News Feed, 94% rated this feature as important or highly important.


Reporting/Analytics

Reviewers find Instagram's reporting and analytics tools valuable for tracking engagement, reach, and audience demographics. They appreciate the insights provided for business accounts, which help in refining content strategies and marketing efforts. Users report that the analytics capability is particularly useful for businesses and influencers to understand their audience and improve their content. However, some users feel that more detailed analytics for reels and videos would be beneficial. Of the 306 Instagram users who gave detailed accounts of their use of Reporting/Analytics, 91% rated this feature as important or highly important.


Content management

Users appreciate Instagram's content management capabilities, allowing them to easily share, edit, and organize posts, stories, reels, and live content. They highlight the ability to schedule posts and manage content across different formats, which helps maintain a consistent brand image. Reviewers find the platform's tools for interacting with followers and managing comments useful for engaging their audience. Some users mention the need for third-party apps for more advanced content management. Of the 562 Instagram users who gave detailed accounts of their use of Content Management, 91% rated this feature as important or highly important.


Multi-Account management

Reviewers value Instagram's multi-account management feature, which allows them to switch between multiple accounts without logging in and out. They find it convenient for managing personal, business, and brand accounts from a single device. Users report that this capability saves time and improves efficiency, especially for social media managers and businesses. However, some users wish for a more centralized way to view posts from all accounts simultaneously. Of the 394 Instagram users who gave detailed accounts of their use of Multi-Account Management, 90% rated this feature as important or highly important.


Alerts/Notifications

Users appreciate Instagram's customizable alerts and notifications, which keep them informed about likes, comments, new followers, and direct messages. They find it helpful to tailor notifications to their preferences, ensuring they stay updated without being overwhelmed. Reviewers indicate that real-time notifications enhance engagement and responsiveness. However, some users mention the need for better control over in-app notifications to avoid missing important updates. Of the 365 Instagram users who gave detailed accounts of their use of Alerts/Notifications, 88% rated this feature as important or highly important.


All Instagram features

Features rating:

Automated publishing
Automated scheduling
Blogs
Brand tracking
Campaign analytics
Campaign management
Chat/Messaging
Collaboration tools
Commenting/Notes
Content creation
Content import/export
Content sharing
Customer engagement
Customizable branding
Discussions/Forums
Drag & drop
Email marketing
Engagement tracking
File sharing
Filtering
Group management
Image editing
Image library
Live chat
Live streaming
Media management
@mentions
Mobile access
Moderation
Monitoring
Photos/Images
Post scheduling
Real time editing
Real-Time notifications
Reporting & statistics
Search/Filter
Social advertising
Social media integration
Social media monitoring
Social promotion
Social sharing
Tagging

Instagram alternatives

Instagram logo

Starting from

Free

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
monday.com AI Work Platform logo
visit website

Starting from

9

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Wrike logo
visit website

Starting from

10

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Salesforce Marketing Cloud logo
visit website

Starting from

25

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Instagram pricing

Value for money rating:

Starting from

Free

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Instagram price and value

Value for money rating:

To see what individual users think of Instagram's price and value, check out the review snippets below.

“Instagram allows a user to be completely free in how they choose to use the app, such as username changes, editing existing posts and reels, and uploading content.”
Verified reviewer profile picture

Maria P.

Accessories Designer

“Features such as Reels, Stories, product tagging, and direct messaging make it easier to reach new customers and build relationships with existing ones.”
Verified reviewer profile picture

Gary A.

FOunder CEO

Instagram integrations (9)

Integrations rated by users

We looked at 5,217 user reviews to identify which products are mentioned as Instagram integrations and how users feel about them.

Integration rating: 4.5 (370)

The Meta integration is valuable for viewing paid social activity alongside other marketing channels. It helps keep campaign analysis and planning in one place instead of moving between separate ad platforms.

GL

Garry L.

Analytics Director

Integration rating: 4.5 (148)

It makes managing content across Instagram and Facebook much easier. I can connect both platforms, share content across them, and manage our organization’s social media presence more efficiently.

Verified reviewer profile picture

Harsh V.

CEO

Integration rating: 4.4 (112)

I connected my X account to OwlKonnect, so I can create, write, and schedule my posts directly from OwlKonnect, and they automatically get published on X at the time I set.

BN

Blessing N.

Content writer and social media manager

Integration rating: 4.5 (108)

We linked our Facebook Business Account to be able to create and schedule posts to our Facebook page.

AB

Aubri B.

Office Administrator

WhatsApp logo
WhatsApp

Integration rating: 4.7 (36)

Canva logo
Canva

Integration rating: 4.7 (24)

Nous aide dans la création d'envoi courriel.

JF

Jean-François P.

Directeur de l'exploitation

Instagram customer support

What do users say about Instagram customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Instagram customer support.

A limited number of users mention Instagram customer support was responsive and helpful in recovering accounts or solving issues.

The majority of users report customer support is slow to respond or unhelpful, especially for urgent account problems.

Widespread user sentiment highlights the lack of accessible contact options, with no live chat or direct phone support available.

Common user feedback notes that support often relies on automated responses, making it difficult to resolve complex or sensitive issues.

Support options

Faqs/forum
Knowledge base

Training options

Videos

To see what individual users say about Instagram's customer support, check out the review snippets below.

“The customer support is also amazing and they are super helpful as well.”

RH

Reagan H.

Optician

“Some of my sensitive problems with him when I lose access to my Instagram account the support team do not give me much help options to recover the account, especially when I lose my phone and I lose all my information for some reasons so, I obliged to create another account from the beginning to contact with my friends”

Verified reviewer profile picture

Sherif T.

Veterinarian

“The downside to using Instagram has to do with client assistance, they bare very slow at responding to issues by clients and there is no live chat with agents and they only refer you to community guidelines when ever you have a problem.”

Verified reviewer profile picture

Else T.

procurement clerk

Instagram FAQs

Q. Who are the typical users of Instagram?

Instagram has the following typical customers:
Large Enterprises, Small Business, Freelancers, Mid-size Business

These products have better value for money


Q. What is Instagram used for?

Instagram is a social media app which lets users share photos and videos from their smartphones, as well as like and comment on other users’ posts, send private messages, search for relevant content, and more. Users can view their feed from any web browser, but can only upload photos and videos through the native apps for iOS and Android. Instagram includes a range of filters and editing tools which users can apply to their photos and videos before posting. The exposure, brightness, contrast, saturation, warmth, fade, and other aspects of photos can be adjusted, and users can also add text and drawings on top of their photos and videos. Up to 10 photos and videos can be published in a single post, and filters can be applied in bulk across a whole post, or to individual images. Videos can be shared with or without audio, and users can control which frame of a video is presented as the cover image. Captions, hashtags, and locations can be added to posts, enabling users to search for relevant content. The Stories feature allows users to post photos and videos which are displayed at the top of their followers’ feeds, and disappear after 24 hours. Users can send direct messages to each other, containing their own photos or videos, text, posts from their feed, other users’ profiles, hashtags, and locations. Disappearing photos and videos can also be sent directly to other users, which can be viewed twice before they disappear.


Q. Does Instagram support mobile devices?

Instagram supports the following devices:
Android, iPad, iPhone


Q. What level of support does Instagram offer?

Instagram offers the following support options:
FAQs/Forum, Knowledge Base

Related categories