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Adobe Commerce
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Personalized, high-performance B2B & B2C commerce
Table of Contents
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Adobe Commerce - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Adobe Commerce overview
What is Adobe Commerce?
Adobe Commerce empowers brands to accelerate conversion and scale efficiently with a modern, high-performance commerce storefront and AI-powered merchandising. Built for flexibility and growth, Adobe Commerce supports global B2C, B2B, and B2B2X businesses with tools to personalize, test, and optimize storefront experiences across channels. The platform brings together the best innovations from across Adobe and includes: - High-performance Commerce Storefront delivered from the edge to achieve strong Lighthouse scores and higher search rankings. Brands get intuitive visual authoring that anyone can use, native A/B testing, and GenAI tooling to accelerate content and campaign iteration. - Enterprise-grade catalog flexibility and scale, supporting 250M+SKUs and 30K prices per SKU. Updates happen in hours and are syndicated to unlimited storeviews for easier multi-brand, multi-site, and multi-region operations. - AI discovery and merchandising including search, recommendations, and dynamic promotions to improve product discovery and increase AOV. Integrated digital asset management with AI tools like Adobe Firefly streamline rich media creation for brands to get to market faster. - Business agility to run multiple brands, languages, and catalogs from a single platform across any business model (B2C, B2B, B2B2X). This enables revenue streams such as marketplaces, digital goods, services, and more. - Adobe managed, always-current SaaS platform with automatic updates, autoscaling, and API-first extensibility. Reduces TCO and eliminates upgrade downtime so teams can ship improvements faster. - B2B selling with out-of-the-box support for company accounts, contract pricing, quotes, approval workflows, purchase orders, and sales-rep tools help expand B2B revenue. - Extensibility through comprehensive APIs, development platform, and starter kits that support fast integrations and composable architectures. Works alongside Adobe Experience Cloud (Adobe Experience Manager, Adobe Journey Optimizer, Adobe Target, and Adobe Real-Time CDP) for personalization. - For companies not ready to replatform, Adobe offers Adobe Commerce Optimizer, a separate solution that modernizes the shopping experience without changing existing backend systems. It provides next-gen storefront along with intuitive authoring, generative AI content creation tools, a scalable and flexible catalog, AI-powered merchandising, and integrated digital asset management to boost performance, conversion, and sales without the disruption of replatforming. Whether launching new storefronts or scaling globally, Adobe Commerce helps teams supercharge conversion, fast-track expansion, lower TCO, and grow B2B without sacrificing performance or control.
Who uses Adobe Commerce?
Reviews for Adobe Commerce come from a wide variety of industries, including Computer Software (13% of reviewers), Information Technology and Services (12%), and Retail (10%). The most frequent use case for Adobe Commerce cited by reviewers is eCommerce (66% of reviewers).
What do users say about Adobe Commerce pricing?
Some reviewers find Adobe Commerce offers good value for money due to its extensive features and flexible pricing options. However, some users say the platform can be expensive, especially for customizations, and they report ongoing costs add up quickly.
What are the most popular integrations for Adobe Commerce?
The Adobe Commerce integration most frequently cited by reviewers is TreviPay, a payment processing product rated 5.0 out of 5 for its integration with Adobe Commerce.
Starting price
Pros & Cons
Versatility
Websites
Storefronts
Affordability
Stability
Responsiveness
Adobe Commerce’s user interface
Adobe Commerce pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.4
Ease of use
3.8
Customer support
4.0
Reviews sentiment
What do users say about Adobe Commerce?
Reviewers appreciate Adobe Commerce for its extensive customization options, scalability, and robust feature set, which allow them to build complex, multi-store e-commerce sites tailored to their needs. They indicate that the platform supports integrations with various third-party tools, offers strong product and customer management, and enables detailed control over pricing, promotions, and payment gateways. They find it especially suitable for large businesses with dedicated development resources.
Users report that Adobe Commerce can be expensive and requires technical expertise for setup, customization, and troubleshooting. They say frequent bugs, complex updates, and reliance on costly developers or plugins can be challenging, particularly for smaller businesses.
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Who uses Adobe Commerce?
Based on 654 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Adobe Commerce's key features
Most critical features, based on insights from Adobe Commerce users:
All Adobe Commerce features
Features rating:
Adobe Commerce awards
Adobe Commerce alternatives
Adobe Commerce
Starting from
No pricing info
SKU IQ
Starting from
35
Per month
Kentro
Starting from
225
Per month
ShipMonk
Starting from
No pricing info
Adobe Commerce pricing
Pricing plans
Pricing details:
Adobe Commerce as a Cloud Service (ACCS)
No pricing info
Features included:
- High performance, SEO-optimized storefront
- Embedded personalization, AI-powered product search, and A/B Testing
- Built-in Gen AI powered merchandising tools (Firefly, generate copy and image variations)
- Integrated DAM and intuitive visual authoring
- Single catalog to manage 250M+ SKUs and 30,000 prices per SKU
- Multi-brand and multi-region scalability
- Composable, API-first architecture
- Always-on updates with zero upgrade overhead
- Secure, scalable cloud infrastructure
Adobe Commerce Optimizer (ACO)
No pricing info
Features included:
- High performance, SEO-optimized storefront
- Embedded personalization, AI-powered product search, and A/B Testing
- Built-in Gen AI powered merchandising tools (Firefly, generate copy and image variations)
- Integrated DAM and intuitive visual authoring
- Single catalog to manage 250M+ SKUs and 30,000 prices per SKU
- Multi-brand and multi-region scalability
- Composable, API-first architecture
- Always-on updates with zero upgrade overhead
- Deploys on top of existing commerce platforms without migration
User opinions about Adobe Commerce price and value
Value for money rating:
Of 111 reviews that provide robust commentary on Adobe Commerce's price and value, 38% mention it in a positive light.
Some reviewers find Adobe Commerce to be a good value for money due to its extensive out-of-the-box features, even in the free version. They appreciate the ability to handle complex pricing structures, offer promotional pricing, and manage multiple e-commerce sites, which they say can lead to increased sales and customer satisfaction. Some users report that the availability of numerous plugins and extensions at varying costs helps keep development and maintenance expenses manageable. They also mention that the platform's cost-effectiveness is beneficial for businesses with a smaller budget seeking enterprise-level capabilities.
However, some users say that Adobe Commerce can be expensive, especially for businesses requiring customizations or advanced features. They indicate that the high costs of development, maintenance, and hiring specialized developers can be prohibitive for smaller companies. Some reviewers feel that the price of entry is high and that the ongoing costs for hosting, themes, and plugins add up quickly. They also report that the lack of transparent pricing on the website is a hindrance. Users think that while the platform offers significant functionality, the associated costs can make it less accessible for smaller businesses.
, and
To see what individual users think of Adobe Commerce's cost and value, check out the review excerpts below.
Tugrul U.
Online Shop Manager
Adobe Commerce integrations (729)
Integrations rated by users
We looked at 654 user reviews to identify which products are mentioned as Adobe Commerce integrations and how users feel about them.
Integration rating: 5.0 (1)
“Payments are a vital part of any operation and Adyen offers impeccable service.”
Marko S.
Administrator
Integration rating: 4.7 (3)
Integration rating: 4.5 (2)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Adobe Commerce customer support
What do users say about Adobe Commerce customer support?
Customer support rating:
We analyzed 43 verified user reviews to identify positive and negative aspects of Adobe Commerce customer support.
A fair number of users highlight responsive and helpful customer support, especially for technical issues and guidance.
Multiple users appreciate the strong community support, extensive documentation, and accessible online resources.
A minority of users report slow or unresponsive official support, with long wait times and unresolved issues.
Certain users find it difficult to contact support directly, citing limited channels and lack of prompt assistance.
Support options
Training options
To see what individual users say about Adobe Commerce's customer support, check out the review snippets below.
“For the version of Magento that we use, we do not have access to their customer support however on the occasion I contacted them and they informed me this; they were helpful and at least put me in the right direction. ”
Stella N.
Website Developer and Commercial Assistant
“Quality of technical support provided by Adobe Commerce, particularly with regards to responsiveness and resolution times.”
Chris D.
Specialist
“Customer support sometime is not efficiency , need to improve the response time and 1 time resolution.”
Coco W.
Operation Manager
Adobe Commerce FAQs
Adobe Commerce has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. What are the benefits of using Adobe Commerce?
Adobe Commerce accelerates B2C and B2B business growth through its ability to:
- Supercharge conversion with lightning-fast storefronts that earn top Google Lighthouse scores and AI-powered search, recommendations, and merchandising. Built-in A/B testing, GenAI content creation, and integrated DAM enable teams to optimize experiences and lift average order value.
- Lower total cost of ownership (TCO) by eliminating costly upgrades with the latest commerce features available to you via a cloud-native SaaS platform. Automate performance and security updates, and streamline operations with an all-in-one platform that reduces complexity and vendor sprawl.
- Fast-track expansion by launching new brands, geos, and channels using a single platform with an enterprise-scale catalog (250M+ SKUs, 30K prices/SKU). Support multi-brand, multi-site, and multi-region initiatives without having to duplicate effort.
- Expand B2B business using features like company accounts, contract pricing, quotes, approvals, and purchase orders alongside the same personalized, high-performance storefront experience B2C customers expect.
With Adobe Commerce, whether you choose Adobe Commerce as a Cloud Service for a fully managed SaaS solution or Adobe Commerce Optimizer to add our modern experience layer to your existing backend, you can convert more shoppers, scale faster, and keep costs low without compromising performance, control, or flexibility. Adobe Commerce helps brands accelerate growth helping B2C and B2B businesses.
Q. Who are the typical users of Adobe Commerce?
Adobe Commerce has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Adobe Commerce support?
Adobe Commerce supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Adobe Commerce support mobile devices?
Adobe Commerce supports the following devices:
Android, iPad, iPhone
Q. Does Adobe Commerce offer an API?
Yes, Adobe Commerce has an API available for use.
Q. What other apps does Adobe Commerce integrate with?
Adobe Commerce integrates with the following applications:
Wufoo, Remarkety, SwiftERM, Convertize, ShippingEasy, Bluestone PIM, LiveHelp, Campaign Monitor by Marigold, Robly, Route4Me, ActiveCampaign, MailerLite, Cin7 Omni, Pulse Commerce, Onfleet, Sumo, Re:amaze, Refersion, Moosend, Prisync, SALESmanago Marketing Automation, Tealium Customer Data Hub, Gmail, REVE Chat, InfoPlus, Nosto, Megaventory, Trello, Talkable, Easyship, Retargeting.biz, TreviPay, ActiveTrail, TargetBay, rapidmail, Extensiv Order Management, Stackla, Pixlee TurnTo, Databox, iZooto, Starshipit, LiveAgent, GetSwift, PowerReviews, Brevo, Woopra, Sailthru, Shipwire, Wigzo, Sellbrite, Webgility, OroCRM, Typeform, Drip, LiveChat, Antavo, Rejoiner, Feefo, Post Affiliate Pro, SkuVault Core, Olark, Carts Guru, Stitch Labs, Fresh Relevance, iAdvize, Bird, Keap, Wisepops, Privy, VerticalResponse, Siteimprove, SKU IQ, GoTo Training, AskNicely, Mad Mimi, JivoChat, Voucherify, PayPal Enterprise Payments, Kayako, Asana, AdRoll, Parseur, AWeber, Cyfe, HelpCrunch, DataFeedWatch
Q. What level of support does Adobe Commerce offer?
Adobe Commerce offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support
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