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Purplepass
5
271
4
25
3
5
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful ticketing for packed seats and streamlined gates
Table of Contents
Purplepass - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Purplepass overview
Based on 302 verified user reviews
What is Purplepass?
Purplepass is a ticketing solution offering key features such as ticket reservations, customer data management, and barcode/ticket scanning, among others.
Who uses Purplepass?
By industry, Purplepass reviewers are most commonly professionals in entertainment (27%). The most frequent use case for Purplepass cited by reviewers is ticketing (96% of reviewers).
Purplepass’s user interface
Purplepass pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Purplepass?
Purplepass is a ticketing solution offering key features such as ticket reservations, customer data management, and barcode/ticket scanning, among others.
Select to learn more
Who uses Purplepass?
Based on 302 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Purplepass's key features
GetApp's analysis of 37 verified user reviews collected between April 2022 and August 2024 identifies Purplepass Ticketing's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Purplepass Ticketing's ticket reservations capabilities. They highlight the system's ease of use for both administrators and patrons, making ticket purchasing and event hosting seamless. Users report that embedding Purplepass into their websites is straightforward, and the platform supports large group reservations and specific seat assignments. They find the user interface intuitive and user-friendly, which simplifies managing ticket sales and box office operations. Reviewers also value the system's ability to organize and track ticket purchases efficiently. Of the 25 Purplepass Ticketing users who gave detailed accounts of their use of Ticket Reservations, 92% rated this feature as important or highly important.
Users find Purplepass Ticketing's barcode/ticket scanning capabilities highly efficient and reliable. They report that the system allows for quick and easy scanning of QR codes and physical tickets, facilitating fast entry for patrons. Reviewers appreciate the convenience of using cell phones via the Purplepass app for scanning, and they note that the provided equipment enhances the overall experience. They feel that the scanning process improves guest flow during events and simplifies check-ins, contributing to a smoother event operation. Of the 20 Purplepass Ticketing users who gave detailed accounts of their use of Barcode/Ticket Scanning, 80% rated this feature as important or highly important.
All Purplepass features
Features rating:
Purplepass alternatives
Purplepass
Starting from
No pricing info
Eventbrite
Starting from
Free
TicketSource
Starting from
Free
Beyonk
Starting from
No pricing info
Purplepass integrations (15)
Integrations rated by users
We looked at 302 user reviews to identify which products are mentioned as Purplepass integrations and how users feel about them.
Integration rating: 5.0 (2)
Integration rating: 4.5 (2)
“It did not have a good impact with my customers”
Fary a.
Home Cleaning Services
Integration rating: 1.0 (1)
“Transferring of email/contact information for mass communications.”
Meredith W.
Donor and Volunteer Engagement Manager
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“I use prekindle.com to track online sales as it's easier to link my bank account to it for payout”
Brian I.
Owner
Integration rating: 5.0 (1)
Purplepass customer support
What do users say about Purplepass customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Purplepass customer support.
Widespread user sentiment highlights Purplepass's customer support as prompt, friendly, and highly effective in resolving issues.
A significant portion of users appreciate the ease of reaching support via multiple channels, including phone for less tech-savvy customers.
Common user feedback praises the personalized attention and dedicated support representatives who understand specific needs.
Multiple users note that support staff provide clear, helpful answers and go above and beyond to ensure satisfaction.
Support options
Training options
To see what individual users say about Purplepass's customer support, check out the review snippets below.
“Most importantly, any time I need any assistance, their support team answers quickly and helps me figure out what I need efficiently.”
Bradley R.
Co-Owner
“We use this for our Mainstage Season, and their customer service is excellent, we pass along the service fees so all the benefits are actually free to us. ”
Chris C.
Assoc Prof & Chair, Producer
Purplepass FAQs
Purplepass gives event professionals a single, secure workspace to sell tickets, manage admissions, and analyse performance without switching systems. The platform is cloud native and PCI level 1 compliant, so your patrons enjoy a friction-free checkout that lives on your own domain and mirrors your brand from font to favicon. Sell anything, anywhere • Assigned seating on interactive maps we design at no cost • General admission, timed entry, season subscriptions, and flex passes • Add-ons, merchandise, donations, and VIP packages in the same cart • Unlimited discount and access codes, plus built-in SMS and email tools Own the guest experience • Mobile-first checkout embeds directly into your site; no redirects • Single Sign-On and TouchNet support for seamless campus or enterprise access • Auto-generated links and QR codes for social, email, and paid campaigns Fast, reliable admissions • iOS and Android apps pair with wireless scanners that read QR, barcode, and NFC • Offline caching keeps lines moving if Wi-Fi drops • Self-serve kiosks and at-door upgrades reduce staffing needs Data that drives decisions • Real-time dashboards surface sales pace, scan counts, refunds, and channel ROI • Custom exports and webhooks feed finance and CRM systems • Zapier integration connects to 6,000+ apps with no code Hardware and help, on the house • Qualifying volume unlocks free scanners, printers, POS terminals, wristbands, and signage • 24/7 US-based phone support for organisers and attendees alike • Dedicated onboarding plus free venue-accurate seat-map creation Purplepass is trusted by performing arts centers, Division I universities, national festivals, and independent promoters alike. Whether you are filling a 200-seat black box or a 50,000-person fairground, you get enterprise-grade ticketing without the enterprise-size headache.
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