Taxes can be complicated and we did have some questions along the way. TaxJar always got back to us.
Pros
It handled all aspects of our sales tax needs. We used it to manage real-time calculations so we collected the correct amounts. Then we used the TaxJar service that also files the taxes with each state. When we did have questions, they had answers. This allowed us to focus on the more important aspects of our business.
Rating breakdown
Overall experience has been great. It took some time to get set up because we have back sales we needed to import. But once everything was operational it saved us time each and every month.
Pros
If you are on online seller with nexus in multiple states, this software will save you time.
For marketplaces like eEbay and Amazon, sales are imported automatically and you are able to set up auto-file for the states which you have Nexus and need to file.
Cons
If you sell items through an online marketplace which is a qualified "marketplace facilitator" you will currently not be able to upload items in a straightforward way with the basic account. At this point in time, they make you upgrade to the plus version before you have the features to upload items via CSV to have them report as a marketplace facilitator.
Rating breakdown
Likelihood to recommend: 9/10
Solid service to integrate with if you have tax rate purposes, but be wary they try to get a cut of all your transactions by telling you can't cache tax rates lol yeah right.
Pros
The documentation this company has for developers to pretty straightforward if you get past the tax jargon. The have language different implementation which is really nice.
Cons
Some APIs seem redundant and do not seem to make sense on the difference in my opinion. I also wish the rate limits would be improved especially for the sandbox environment. The sandbox environment should be maintained to closely resemble the production environment.
Rating breakdown
Likelihood to recommend: 8/10
Horrible!! Now I am looking for an alternative. If someone ever pays me a million dollars, I will never sign up with these guys.
Pros
I signed up with this company since the start of my business back in 2014. After signing up installation was pretty easy as all I had to do is install the plugin and few clicks it was all set. So, I never needed a human interaction. December 2018 I updated my software, since then this plugin isn't working. What that means is, this software did not collect a single tax from customer. I file my taxes quarterly. In January i logged in to get the report, that's when I discovered that tax jar is not collecting any taxes. Due to my busy schedule I couldn't contact them right away. Then when I finally did contact them by sending them an email, I did not get a response from these guys for over a month. Then I sent a follow up email beginning of this month. I am still waiting on the resolution. What is the issue you may ask? When I try to connect my store (magento 1), it gives an 301 redirects. They told me it has something to do with my server side. Hosting company saying they don't see anything wrong with my site or the server.
They do not provide any phone service. So, all these communication is going on via email. Wanna hear the response time? First email sent on May 6th, didn't hear anything back from them until 2 days later. Sometimes I am going 2/3 without any response.
Cons
- No Phone Support
- Email support takes 2/3 days to a week, sometimes no response
- Basically no support
Rating breakdown
Likelihood to recommend: 0/10
Overall, my experience has been positive. This software serves a very useful purpose of collecting sales tax data from multiple places and compiling it in one place. I would definitley recommend it to anyone who is selling online in multiple states.
Pros
I love the fact that it pulls all the sales tax info from shopping carts and gives a dashboard of sales tax by State.
Cons
The detail reporting doesn't readily give all the info needed. For instance, if you are trying to fiugre out if you have nexus in a specific state by needed to know the number of transactions per year, it is really hard to find that info in here.
Rating breakdown
Likelihood to recommend: 7/10
https://www.taxjar.com/pricing/