TaxJar Pricing, Features, Reviews & Alternatives

TaxJar

Sales tax calculation, reporting & filing automation

4.56/5 (63 reviews)

TaxJar overview

What is TaxJar?

TaxJar® focuses on solving a problem no one wants to deal with - sales tax. We passionately leverage technology and exceptional customer service to help you forget about sales tax and focus on what matters most - growing your business.

TaxJar serves over 20,000 businesses in a wide range of industries, including Coca-Cola, Dell, Microsoft, KiwiCo, Basecamp and quip. Automate your eCommerce sales tax with the only sales tax solution powered by AI and the fastest API in the industry. Request a demo today.


Technology First. As the only sales tax automation solution powered by AI, we believe every sales tax challenge can be solved by elegant and well thought out code, leveraging cutting edge technology and focusing on meaningful integrations. By eliminating complexity, we make it easy for you to get up and running in no time.


Accuracy is Fundamental. Precision and accuracy are at the core of what we offer. Without it, what’s the point? Sales tax can be complex with 3,000 tax categories, over 14,000 tax jurisdictions and constantly shifting regulations. We take the burden off of you by continuously innovating how and what data we deliver back to you. We keep up with the research and changes - so you don’t have to.


Unparalleled Performance and Reliability. We’ve built the fastest sales tax API in the industry and can scale with whatever volume of business you throw at us. Whether you’re running a huge sale on Black Friday or you regularly do heavy volume business, we can perform hundreds of millions of sales tax calculations, keep average response times to 18ms, and maintain 99.99% uptime without breaking a sweat.


Customer Experience is Key. We believe our customers are at the heart of everything we do and we strive to always do what’s right by our customers - treating people with respect, building the absolute best product imaginable, and helping customers reach their potential. We highly value our creative approach to taking care of our team members which enables us to take better care of you.
www.taxjar.com

Pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English
TaxJar screenshot: The TaxJar dashboard keeps users up-to-date on when their tax filings are dueTaxJar-AutofileTaxJar screenshot: Reports are generated automatically for different statesTaxJar screenshot: Multiple nexus addresses can be added to TaxJarTaxJar screenshot: TaxJar AutoFile is available to users in any stateTaxJar screenshot: TaxJar offers one-click integrations with a range of ERPs, marketplaces, eCommerce software, and shopping cartsTaxJar_Who_We_AreBasecamp TaxJar TestimonialKiwiCo TaxJar Testimonial

TaxJar user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.5
  4.5
Tracy H.

Calculating taxes for several states and countless municipalities is daunting, TaxJar made it easy.

Used daily for 2+ years
Reviewed 2018-03-16
Review Source: Capterra

Taxes can be complicated and we did have some questions along the way. TaxJar always got back to us.

Pros
It handled all aspects of our sales tax needs. We used it to manage real-time calculations so we collected the correct amounts. Then we used the TaxJar service that also files the taxes with each state. When we did have questions, they had answers. This allowed us to focus on the more important aspects of our business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Daven S.

Excellent product for most online sellers battling with interstate sales tax nexus

Used monthly for 6-12 months
Reviewed 2019-12-05
Review Source: Capterra

Overall experience has been great. It took some time to get set up because we have back sales we needed to import. But once everything was operational it saved us time each and every month.

Pros
If you are on online seller with nexus in multiple states, this software will save you time. For marketplaces like eEbay and Amazon, sales are imported automatically and you are able to set up auto-file for the states which you have Nexus and need to file.

Cons
If you sell items through an online marketplace which is a qualified "marketplace facilitator" you will currently not be able to upload items in a straightforward way with the basic account. At this point in time, they make you upgrade to the plus version before you have the features to upload items via CSV to have them report as a marketplace facilitator.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Brianna R.

Taxjar Review

Used monthly for 2+ years
Reviewed 2021-04-08
Review Source: Capterra

Solid service to integrate with if you have tax rate purposes, but be wary they try to get a cut of all your transactions by telling you can't cache tax rates lol yeah right.

Pros
The documentation this company has for developers to pretty straightforward if you get past the tax jargon. The have language different implementation which is really nice.

Cons
Some APIs seem redundant and do not seem to make sense on the difference in my opinion. I also wish the rate limits would be improved especially for the sandbox environment. The sandbox environment should be maintained to closely resemble the production environment.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Abdullah M.

Please do not Waste your money in this company

Used occasionally for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

Horrible!! Now I am looking for an alternative. If someone ever pays me a million dollars, I will never sign up with these guys.

Pros
I signed up with this company since the start of my business back in 2014. After signing up installation was pretty easy as all I had to do is install the plugin and few clicks it was all set. So, I never needed a human interaction. December 2018 I updated my software, since then this plugin isn't working. What that means is, this software did not collect a single tax from customer. I file my taxes quarterly. In January i logged in to get the report, that's when I discovered that tax jar is not collecting any taxes. Due to my busy schedule I couldn't contact them right away. Then when I finally did contact them by sending them an email, I did not get a response from these guys for over a month. Then I sent a follow up email beginning of this month. I am still waiting on the resolution. What is the issue you may ask? When I try to connect my store (magento 1), it gives an 301 redirects. They told me it has something to do with my server side. Hosting company saying they don't see anything wrong with my site or the server. They do not provide any phone service. So, all these communication is going on via email. Wanna hear the response time? First email sent on May 6th, didn't hear anything back from them until 2 days later. Sometimes I am going 2/3 without any response.

Cons
- No Phone Support - Email support takes 2/3 days to a week, sometimes no response - Basically no support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Sandy G.

TaxJar helps compile sales tax info

Used occasionally for 6-12 months
Reviewed 2021-02-09
Review Source: Capterra

Overall, my experience has been positive. This software serves a very useful purpose of collecting sales tax data from multiple places and compiling it in one place. I would definitley recommend it to anyone who is selling online in multiple states.

Pros
I love the fact that it pulls all the sales tax info from shopping carts and gives a dashboard of sales tax by State.

Cons
The detail reporting doesn't readily give all the info needed. For instance, if you are trying to fiugre out if you have nexus in a specific state by needed to know the number of transactions per year, it is really hard to find that info in here.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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TaxJar pricing

Starting from
$19/month
Pricing options
Subscription
Free trial
View Pricing Plans

https://www.taxjar.com/pricing/

TaxJar features

API
Accounting
Audit Trail
Compliance Management
Data Import/Export
Third Party Integrations

Accounting Integration (232 other apps)
Activity Dashboard (375 other apps)
Alerts/Notifications (319 other apps)
Billing & Invoicing (355 other apps)
Customizable Reports (242 other apps)
Electronic Payments (232 other apps)
Expense Tracking (260 other apps)
Invoice Management (302 other apps)
Invoice Processing (229 other apps)
Multi-Currency (313 other apps)
Recurring/Subscription Billing (224 other apps)
Reporting & Statistics (411 other apps)
Reporting/Analytics (358 other apps)
Workflow Management (266 other apps)

Videos and tutorials

Additional information for TaxJar

Key features of TaxJar

  • Tax calculator
  • Exemption management
  • Transaction tracking
  • Tax filing
  • Origin-based & destination-based sales tax sourcing support
  • Auto-filing
  • Shipping taxability
  • Product-level taxability
  • Data upload
  • Automatic shopping cart & eCommerce sync
  • One-click marketplace & cart connectors
  • Sales tax calculations
  • API
  • State & local sales tax reports
View All Features

Benefits

Seamless and Automatic Filing. TaxJar AutoFile automatically submits your returns to the states where you’re registered and ensures you never miss a due date.

Return-Ready, Jurisdiction-Level Reporting. TaxJar saves hours on sales tax filings by organizing sales data into easy-to-read, exportable, return-ready state reports.

Real-time Sales Tax Rates and Calculations. The TaxJar API instantly provides you with accurate sales tax rates at checkout. TaxJar also handles the nuances of product taxability and customer exemptions. AI-driven product classification evaluates all your products and intelligently suggests the right product tax code - so you don’t have to.

Economic Nexus Insights. Import your sales data into TaxJar to determine where your sales are approaching or have exceeded economic nexus threshold in each state. Recommended next steps provide guidance on how to begin complying with sales tax in any new state. Proactive notifications let you know when you’re approaching or reach the threshold, so you can stay in front of any changes to your nexus requirements.

Peak Season Traffic Management. TaxJar can handle and scale with any uptick in demand increase, such as seasonality or special deals.

Out-of-the-Box eCommerce Platform Integrations. Your business is multi-channel, so your tax engine should be too. In addition to our API, TaxJar offers integrations with NetSuite, Magento, Shopify, Walmart, Amazon, BigCommerce, Ecwid, WooCommerce, Squarespace, Square, Acumatica, SalesForce Commerce Cloud, QuickBooks Online, and Etsy. Additional third-party integrations are also available and certified by TaxJar’s development team.

Truly Exceptional Support. Our TaxJar experts are here to help troubleshoot and answer questions with support via phone and prioritized queues for email conversations.

Personalized Onboarding. Dedicated onboarding project managers and technical onboarding specialists accelerate the time it takes to get up and running and successfully using TaxJar. A centralized portal tracks go-live project timelines, deliverables and communication to ensure your success. Never wait for us to schedule your implementation and get started when you’re ready.

Account Manager. Your TaxJar liaison will work with you to understand your specific and complex sales tax needs, and partner with you to go that extra mile when you need it.

Dependable Uptime and Response Time. Our sales tax API clocks in at 18ms with 99.99% uptime; Our calculations are over 99% accurate and we offer an accuracy guarantee for all TaxJar API users.

Manage Multiple Users and Permissions. The ability to add or remove multi-user access and manage permission levels for each member of your team is built right into TaxJar. Simply click “invite new user” and you’re ready!

Right Rate, Every Time. ZIP code rates don’t provide the level of accuracy you need for accurate collection. With TaxJar Address Validation, you can rely on “rooftop-level” calculations to ensure that the exact address corresponds to the right rate.

Archived Returns. TaxJar stores returns so you can view and download a copy for your records or future audit. You can also do a CSV export of transactions that make up your reports and an XLS export of your sales tax report with breakdown by jurisdiction.

Built-in Research Team. We keep up with the changes so your team doesn’t have to. Economic nexus laws, tax codes, no problem! Lean on our sales tax experts to provide timely and accurate research.

Multi-Channel Support. TaxJar automatically generates accurate state reporting across all of the channels you sell in and for all transaction types -- including product and service exempt sales, customer exempt sales, and deductions for marketplace sales in Marketplace Facilitator states.