TaxJar Pricing, Features, Reviews & Comparison of Alternatives

Pros
It handled all aspects of our sales tax needs. We used it to manage real-time calculations so we collected the correct amounts. Then we used the TaxJar service that also files the taxes with each state. When we did have questions, they had answers. This allowed us to focus on the more important aspects of our business.

Rating breakdown

Pros
If you are on online seller with nexus in multiple states, this software will save you time. For marketplaces like eEbay and Amazon, sales are imported automatically and you are able to set up auto-file for the states which you have Nexus and need to file.

Cons
If you sell items through an online marketplace which is a qualified "marketplace facilitator" you will currently not be able to upload items in a straightforward way with the basic account. At this point in time, they make you upgrade to the plus version before you have the features to upload items via CSV to have them report as a marketplace facilitator.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Best support to handle sales taxes with omni channel business. Our omni channel sale tax collection is on auto pilot. It integrates flawlessly with amazon and Shopify and we haven't had any issue at all. TaxJar just does the job.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I signed up with this company since the start of my business back in 2014. After signing up installation was pretty easy as all I had to do is install the plugin and few clicks it was all set. So, I never needed a human interaction. December 2018 I updated my software, since then this plugin isn't working. What that means is, this software did not collect a single tax from customer. I file my taxes quarterly. In January i logged in to get the report, that's when I discovered that tax jar is not collecting any taxes. Due to my busy schedule I couldn't contact them right away. Then when I finally did contact them by sending them an email, I did not get a response from these guys for over a month. Then I sent a follow up email beginning of this month. I am still waiting on the resolution. What is the issue you may ask? When I try to connect my store (magento 1), it gives an 301 redirects. They told me it has something to do with my server side. Hosting company saying they don't see anything wrong with my site or the server. They do not provide any phone service. So, all these communication is going on via email. Wanna hear the response time? First email sent on May 6th, didn't hear anything back from them until 2 days later. Sometimes I am going 2/3 without any response.

Cons
- No Phone Support - Email support takes 2/3 days to a week, sometimes no response - Basically no support

Rating breakdown

Likelihood to recommend: 0/10

Pros
I had the free trial of this for my Amazon business. They recently decided that Amazon sellers need to pay tax in every state (which is crazy). So Amazon does not give you a total amount of taxes you owe every state, you would have to manually add it from the spreadsheets they provide. This is where TaxJar comes in, and it was a godsend to Amazon sellers. This was super simple to use and it showed me exactly what I owed in each state. For me, it wasn't worth having a monthly subscription because I paid state sales tax annually.

Cons
The only con of this software was the membership pricing. I wish they had a one-time use fee for people who pay sales tax annually rather than having month to month or annual fees.

Rating breakdown

Likelihood to recommend: 10/10