Service Management Enterprise - 2026 Pricing, Features, Reviews & Alternatives

SME Complete (Service Management Enterprise) is a software program for small to medium-sized service companies that provides various modules and tools for managing customers, staff schedules, maintenance, inventory and more.

The sales prospecting module provides users with comprehensive tools for staying on top of prospects and proposals, and helps with tedious tasks such as compiling daily and weekly reports. Contact information is organized and easily accessible for tracking opportunities, sales leads, bids and proposals.

SME Complete has a built-in CRM (customer relationship management) module that stores customer records and history, and allows users to set follow ups, reminders and notifications. The QuickBooks integration module synchronizes detailed information about each customer, enabling users to efficiently track contracts, billing information, and invoice history.

The customer maintenance contracts module helps schedule and negotiate service contracts and repair work. Maintenance schedules can be set for annual, to weekly, to daily reminders. The inventory module features detailed tracking of inventory with prices and descriptions, vendor information, purchase order history, and more.

SME Complete also offers a work order module for managing service calls, installations, or product orders. Users can schedule and view the availability of technicians with the dispatch control tool and calendar. SME Complete provides the full suite of SME on a cloud-based system and includes four additional mobile products: Mobile Tech, Warehouse Manager, Time Tracker and Dispatch Plus.