App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Stripe Logo

Write a review

Online payment processing for internet businesses

(48)

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Stripe Features

Features Summary

Functionality

4.5

/5

3K

Total features

34

5 categories

Stripe features

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Billing & Invoicing
Compliance Management
Credit Card Management
Credit Card Processing

Common features of Payment Processing software

ACH Payment Processing
API
Accounting Integration
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Compliance Management
Cryptocurrency Processing

Price starts from

0.30

Usage Based

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

3K

Price starts from

0.30

Total Features

34

Unique features

  • Transaction Management

  • Multi-Currency

Functionality

4.6

/5

2.3K

Price starts from

0.01

Total Features

34

Features in Common

25

Unique features

  • Customer Database

  • Multiple Payment Options

  • Mobile Card Reader

  • Cash Management

Functionality

4.4

/5

182

Price starts from

25

Per month

Total Features

117

Features in Common

30

Unique features

  • Discount Management

  • Multi-Location

  • Risk Analysis

  • Risk Alerts

Common Stripe comparisons

Stripe logo
PayPal logo
StripevsPayPal
Stripe logo
Square Payments logo
StripevsSquare Payments
Stripe logo
authorize.net logo
Stripevsauthorize.net
Stripe logo
Square Point of Sale logo
StripevsSquare Point of Sale
Stripe logo
Wave logo
StripevsWave

Reviewers who mentioned features said:

AR
AvatarImg

Verified reviewer

Fine Art, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Horrifyingly bad

Reviewed a month ago

I have never encountered customer service this bad, or this degree of incompetence and ineptitude. I wish I could rate this organization lower as nothing I've dealt with could even compare to how bad my experience was with Stripe. I would never use this platform for anything.

Pros

Literally nothing, I haven't had a single interaction with this company that was not terrible.

Cons

Just setting up an account was excruciating. Took OVER 14 calls, emails, chats to support to resolve a single verification issue, no one would resolve it, no one would tell me what was wrong, and the actual problem? The order I put my board members in on the site was different than on the document. All the data was identical but literally no one even checked. On the 14th attempt of submitting the exact same document, finally someone actually looked at it and verified the account. Took 4 days and lost thousands of dollars because of their incompetence.

AvatarImg
AvatarImg

Robert K.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Third world country scripted robotic responses like Telstra but with your finances

Reviewed a year ago

My account has been hacked, but I have no idea when I will be called back. If you do a google search for stripe reviews you will see the amount of bad reviews by people saying how bad it is and their experience with customer service.

Pros

Imagine something bad happens and your account gets hacked or something happens. You notify stripe but have no idea for over a week of what is happening. Every time you contact the support on the website they ignore your email or when you request a phone call (which they can't ignore) they provided scripted, robotic, phillipino responses, time after time. You are not speaking to a human being with a beating heart, you are speaking to CHAT GPT like people that cannont deviate from their script. You are completely at their mercy for what they want to do - there is NO ONE in your home country you will ever be able to call or speak. Mean while the bank account that the money is being deposited into could be getting drained but guess

Cons

customer support is one of the worst I've ever experienced for financial products. these people should not be able to be contact someone in their home country for emergency help, but they are ALL located in the phillipines

AR
AvatarImg

Verified reviewer

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A developer first payment gateway that will leave your sales team smiling

Reviewed 4 years ago

We have multiple payment solutions, some still in use and some now deprecated. Stripe allowed us to very quickly replace multiple other gateways and dramatically increase the code quality, staff experience and end-user workflow through its many benefits. Adding Apple Pay, Google Pay and other payment types was a cinch and the SDKs and implementations of all these are industry standard and strong,...

Pros

I have to first commend the supoprt team from Stripe. Whether this is a technical issue, such as the developer support or technical issue, or the support for sales or management staff, Stripe put a huge emphasis on making their support second to none. Developers can choose between tickets and email, but there is also an IRC channel to talk real time to actual Stripe developers. They're knowledgeable...

Cons

Having to setup multiple accounts, albeit sub accounts that appear in the same dashboard, to utilise multiple currencies.

NP
AvatarImg

Nadia P.

Photography, self-employed

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best transaction processing I've used

Reviewed 3 years ago

Really really good experience overall. I've used many different payment processors, and Stripe has remained my favorite, by far, for the past few years. I'll be sticking with them for as long as I possibly can.

Pros

Stripe makes it so incredibly simple to process all my client transactions, and provides detailed reporting on all the money coming in and out of my business. Stripe's interface for viewing individual transactions, where they came from, their current status, the processing fees associated with them, and any other details I could possibly want to know is just magnificent. It's incredibly easy for me to find out anything I need at any given time for any transaction, which makes it easy for me to communicate with clients when it comes to status of their payments. Plus, I always know exactly when money is going to be transferred to my business bank account, which makes planning for expenses that much easier.

Cons

Honestly, my experience using Stripe has been pretty much 100% positive. For my uses, there aren't many cons, if any. I guess processing fees kinda stink, but that's going to be a reality for any payment processor, and Stripe's fees are comparable to market standard with any other processor out there.

AS
AvatarImg

Abele S.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Our preferred payment processing company

Reviewed 3 years ago

From the day we started using Stripe, they have been an absolute joy to work with. Through the available (externally developed) payment plugins, accepting debit and credit card payments securely through our site has been a breeze. The account was up and running in no time with minimal manual steps. Never have we had any restrictions placed on our account because Stripe saw an officially licensed product...

Pros

Stripe is supported around the world and is customized for many regions, offerring localized payment options and on top of all that is affordable, professional, safe and secure. What more could you want from a payment processing company? Stripe's backend is simple enough for a beginning customer, but offers advanced functionality for those that require it.

Cons

No in-house developers that manage the systems integrations options such as Woocommerce integration. As a result, you are dependent on external third party developers to integrate new functionality or manage customer integration issues. Although Stripe does have a plugin listed, the plugin is incompatible with many installations and does not offer the latest features that are available through their API. Additionally, if you're not on their legacy plan, refunds are very expensive (you will not get your payment fees back). Stripe should offer a lower-cost refund option such as a flat $0.50 fee per refund to help small struggling businesses.

AvatarImg
AvatarImg

Steve D.

E-Learning, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe Payments is my Go-To payment processor for my online business.

Reviewed 2 years ago

My love for Stripe has grown over the years. I probably had a Stripe account for 6 to 10 months before I even used it. I looked at it and not having a degree from MIT I was pretty lost and didn't bother trying to figure it out. I had a payment process already and it was working. After I began reading more and more bad news about this other payment processor I was using, I decided it was time to carve...

Pros

It is easy to integrate with my website's payment tools. Branding my invoices with my website logo is also super easy. I have used the word 'easy' a couple of times already and that is the main thing I like about Stripe - the Stripe features I use are easy. While trying to figure out some of the features I now use on a regular basis, I had to use the Stripe Support staff quite a bit and in doing so, I quickly realized that they are a top benefit of using Stripe.

Cons

In the Pro category, I said that my main Pro feature was that Stripe is easy but only with the features I use. I might use more of the many features Stripe offers if they were easy to use or at least figure out without the back & forth with Stripe Support. Stripe does have a YouTube channel but the one that is most helpful is StripeDevelopers - NOT just Stripe.

JA
AvatarImg

Jeffson A.

Marketing and Advertising, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Stripe is very dicey just be careful when using them

Reviewed a year ago

Honestly it might sound bad but the experience is okay until someone reports an unauthorized transaction on your card, blame isn’t taken to the card user but to your entire company for charging which doesn’t make any sense to me

Pros

The have tons of processing methods that can be used and later activated depending on your continuous usage of the platform, they take a long time when processing your funds to your account but over a period of time you can process way more funds but with lesser time. They offer different means of contacting support including live chat. The interface is quite easy to use although there are a lot of functions that could also overwhelm a user. They allow for you to charge in different currency but a flat rate is attached to each currency. Their api can basically integrate with any platform in need of a payment gateway

Cons

They take time to process payments when you first start using them. You can process as much as $10000 and if the fraud detection system picks up a transaction of a $100 your whole account goes down just because of that single transaction and if you had an existing balance before that they’ll refuse to pay out your money

AvatarImg
AvatarImg

Ethan M.

Entertainment, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Industry Standard Payment Processing Platform

Reviewed 4 years ago

Stripe's capabilities for online transactioning is considerably useful to me and it has helped me with thousands of sales online. I have integrated the platform with my festival's website and used it for ticketing and merchandising services which assisted in operating the event and brand for a number of years. I'd likely recommend their services to other entrepreneurs.

Pros

One of the better means of processing transactions and payments digitally, that's widely accepted by a variety of business owners. Integrateable in many different web development platforms, Stripe makes it easy for people to order items and services online while simultaneously making it easy for sellers to provide their items and services to people via the internet.

Cons

Obviously to a certain degree their payment percentages could be lower, however it would depend on whether or not credit card transaction fees are low enough to facilitate Stripe's ability to lower any fees they might have.

DL
AvatarImg

Diego Luis M.

E-Learning, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Take payments and security to another level

Reviewed 2 years ago

Since I have been using stripe, my company has projected an image of more prestige, security and professionalism. I love the comprehensive metrics and projections features it has. Transaction data is clearly presented at all times, which is a peace of mind for the client as well as for me as the owner of the company. Now I spend less time understanding a payment process in case the customer has a...

Pros

security is extraordinary lots of useful information in case of payment disputes shelf life projections by customers, that's great options like radar are the best professional image for my company excellent integrations, another strong point of stripe top notch customer service and support integrating stripe the customer never leaves our platform or application to make the payment, so it is perceived as something more secure, it is not confusing for the customer, and this increases the conversion rate.

Cons

it can take a while to get used to so much data they are a bit demanding when it comes to allowing integration to a site, which can be a bit annoying at first, but this is not really a con, rather it sets a standard of quality and professionalism, making one like business owner also becomes professional. Some fees can be a bit high compared to other platforms, but weighing the fact of stripe's impressive security, integration, data that's pure gold, it's immediately clear that it's worth integrating stripe into all of our Projects. It does not allow you to open accounts from some countries, although you can pay from any country as a customer.

AvatarImg
AvatarImg

Priyansh K.

Animation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect for small businesses like us!

Reviewed 2 years ago

Saves our small business by being the best payment processing service that doesn't have any monthly charges and the least fees. A perfect alternative for PayPal.

Pros

Most small business and newly incepted startups find it hard to find a payment processor that fits your needs. We faced the same dilemma. And Stripe comes to the rescue! Before it, we were using PayPal and when Stripe launched in India, we switched instantly. - Much less fees than the competition - Easy interface. - The most developer friendly API, I set it up myself. - Trusted service that instills confidence in the buyers. - A POS system for offline processing. - A mobile friendly app and website. - Domestic and International payments set up without any additional burden.

Cons

Its going to be hard to list negatives, because its really the ideal payment processing service especially for countries like ours (India). - Extra fees on top of percentage based fees rack up for international payments. - The settlement cycle time is higher than what we would prefer. - RuPay cards are not accepted as of yet.

WL
AvatarImg

Whitney L.

Consumer Goods, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe is the Payment Processor To Fit Any Business Needs

Reviewed 2 months ago
Pros

The various feature embedded in Stripe for multiple different payment option capabilities is phenomenal. They have detailed outline of payment intents to look back at immediately should there be a problem with a debit or credit card that was ran for payment and they have security detection on transactions that don't feel genuine especially if running it manually. I love it. You also have the ability to send out invoices and payment links to customers saving the hassle of leaving their own home for a phone in order to deliver gifts to family/friends from miles away!

Cons

The only cons is the whole Ruby Gem and developer code setup if you don't know how to implement this on your own website you're building or even in your own cloud server or network server. It takes alot of research and how-to articles to read to start learning it as you go and if you're a beginner thats unfamiliar with command line basics and a terminal to launch from then you're in trouble! Ha!Ha!

SR
AvatarImg

Sanket R.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe Review

Reviewed a year ago

Our procedure for collecting payments has been significantly streamlined thanks to Stripe, an excellent payment processing provider. With its help, we are able to give our users more services and features while also smoothly accepting money from them for regular usage. Stripe's thorough documentation was crucial to a seamless integration into our current infrastructure. Additionally, we value how Stripe makes it possible for us to process credit/debit card payments similarly to a conventional point-of-sale (POS) system, making it user-friendly for clients. The thorough reports that Stripe offers have been invaluable in helping us analyze our business and make strategic decisions that would spur growth and boost income.

Pros

If you want to use invoicing and subscription software, you may use Stripe, or if you're a geek, you can easily design your own system that is PCI compliant. The majority of things have integration options, and if for some reason you run into a difficulty, you can log into the dashboard and typically solve it there. If not, they offer excellent support materials and even a chat option. You even make a small savings in comparison to comparable competitors. Their ACH costs are some of the lowest I've observed, which I particularly like. The fact that they include the annual PCI compliance charge, surveys, and monthly statement fees in the flat rate is an added benefit.

Cons

Due to Stripe's strict risk management policy, accounts may occasionally be abruptly suspended or cancelled if the company notices any suspicious or high-risk conduct. This may inconvenience customers and impede business operations. Additionally, Stripe's customer service is generally offered via email and chat, which might not be appropriate for urgent or complicated problems. For immediate help, some consumers may choose phone support. Furthermore, Stripe may not provide substantial support for offline transactions or in-person point-of-sale (POS) scenarios because it is primarily focused on supporting online payments.

NC
AvatarImg

Nestor C.

Marketing and Advertising, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Una de las mejores pasarelas de pagos

Reviewed 2 years ago

La experiencia en general ha sido muy buena tanto en el dashboard para administrar todos los pagos recibidos, facturas, link de cobro, etc y a nivel los clientes también la experiencia de pago ha sido muy buena. Por lo general nunca se presentan problemas con la pasarela o con los pagos.

Pros

Stripe es una pasarela de pagos bastante flexible, fácil de configurar y al ser tan conocida se puede integrar fácilmente a las plataformas de comercio electrónico más conocidas. Acepta pagos en tarjeta débito y crédito, débitos bancarios e incluso en algunos países funciona la opción de compre y pague después.

Cons

La pasarela funciona bastante bien en verdad. tal vez la única desventaja es el no poder crear cuentas desde cualquier país del mundo, ya que exige cierta documentación para poder usarla. Pero pues esto hace parte de la seguridad de la información.

Showing original review in Spanish. See translation

HS
AvatarImg

Hicham S.

Computer Software, self-employed

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe Review: The Good, The Bad, and The Ugly

Reviewed 2 years ago

Overall, I'm really happy with Stripe. They make it easy to accept payments on my website and I haven't had any significant issues. The only downside is that their fees are a bit higher than some other options out there. But, for the convenience and peace of mind they provide, I think they're worth it. In addition, their API is solid, so if you have another system in place (or if you want to build...

Pros

I liked that Stripe was easy to use and set up. The interface is straightforward, and the documentation is clear. I also appreciated the support I received from Stripe. They were always quick to respond to my questions and helped me troubleshoot any issues I had. Overall, I found Stripe to be a great experience. It's a nice alternative to PayPal or other payment processors because it can handle just...

Cons

Overall, I was really disappointed with Stripe. The interface is confusing, and the fees are high. I also found that there are a lot of hidden fees that they don’t tell you about until it’s too late. Overall, I would not recommend using Stripe. It just isn’t worth it. For small businesses, this could be a huge problem because as soon as you have enough transactions to have more than one fee for different...

YV
AvatarImg

Yousuf V.

Information Technology and Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Handsdown the Best Payment Processor

Reviewed 2 years ago

It's the best. Don't ever think of considering any other payment processer than a stripe. They are best at what they are doing. This company started in front of me, and now it's one of the largest payment processors in the world. The dashboard, the entire system is extremely easy to use.

Pros

It's easy, relatively cheap, and easy to signup and set up. Have plugins for almost all major E-Commerce platforms. Relatively low transaction fees and thanks to stripe radar you get less fraudulent orders. Modern dashboard. If you get a chargeback it's really easy to fight back. Amazingly fast support. This software is our business backbone.

Cons

To be honest, I haven't found a single issue with this software. Just sometimes their verification can take a bit of time.

AvatarImg
AvatarImg

Vance W.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best payment processing gateway yet

Reviewed 2 years ago

Nothing short of amazing. I've used Stripe since at least 5 years ago and to see how far they've come today, it's only going to get better.

Pros

Stripe has always been known to be ahead of the payment processing game and the new features that are rolled out every now and then just continue to solidify their position. I like their API access and documentation most, compared to other payment processing gateways.

Cons

The dashboard can be a little cluttered and overwhelming for non-tech savvy users. I particularly face this problem with business owners and accountants when getting them to use Stripe as an online payment processing gateway. But when they get used to the UI, they never look back.

PE
AvatarImg

Pius E.

Internet, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe

Reviewed 2 years ago

My overall experience with Stripe has been pleasant, profitable, and smooth. Payments are processed smoothly despite customer locations and my payments are mostly on time except for public holidays. I really can't complain about stripe.

Pros

Stripe integrates with a lot of software builders and customer management platforms out there. No matter your app builder you are a lot more likely to find stripe integration than other payment processors out there. It's also very easy to manage and keeps tabs on everything happening on your account even on your phone with the mobile app.

Cons

When you deploy Stripe Radar, for which you extra pay BTW, sometimes authentic payments are flagged as potentially fraudulent and are not completed. When this happens it's very frustrating to the customer and to us as well. Improving radar is be more efficient would be very helpful.

MT
AvatarImg

Mo T.

E-Learning, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Can't get better!

Reviewed 2 years ago

Overall, the sheer ease of use, set up, convenience and payment processing is the absolute best and the current industry-standard for a lot of start-ups and small businesses. Their fees are competitive, payment processing is quick and efficient and security is industry-standard for an extra peace of mind for you and your clients. It's all straightforward to use and the host of analytics, metrics and reporting features make it easy for you to keep tabs on your payments. I literally can't think of a better system.

Pros

Convenience is king when it comes to Stripe. Invoicing and billing is an absolute breeze and takes a matter of minutes to set up. Once you have your account ready to go, creating an invoice is simple and straightforward. All you need is the recipient's name, email and business address and you're good to go. You may want to include invoice information, though the length of that depends on your own needs...

Cons

One potential improvement, especially in the scope of remote-based teams, could be to allow contributors into the account with restricted access. For instance, when I need an invoice in my particular role, I'd have to have this approved via the manager, though this could be done a lot quicker if there was some sort of 'guest' or restricted staff access that would allow me to only create invoices in order to save time in creating and having them approved. Of course this would vary from business to business and you'd need a certain level of seniority, however I think this feature could be a huge opportunity to increase convenience even further.

SB
AvatarImg

Scott B.

Broadcast Media, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simply seamless

Reviewed 3 years ago

Stripe is a vital tool for our Donor Department, as more and more of our donors choose to give with a credit card or debit card vs. gifts via check. The interface is easy to use, and I love the "Reports Overview " on the home page. I wish our donor CRM tool offered such convenient "at a glance" reports!

Pros

I love the functionality. When our CRM software lets u know that a credit card gift was unable to process, I can go into Stripe and see how many times the system has retried the gift, as well as the decline code the donor's bank provided. Then when I call the donor I have a lot of info at my disposal. As far as the gifts that WERE processed correctly, it's very easy to export them into a simple spreadsheet, which I then submit to our Executive Director.

Cons

My regret is that I haven't looked more into the functionality of the software. There are likely things that Stripe offers that we are not utilizing. A suggestion for the developers at Stripe may be to send their users helpful "Are you aware of this feature?" type emails / letters

AR
AvatarImg

Verified reviewer

Airlines/Aviation, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

A no-nonsense payment gateway for businesses of all sizes

Reviewed 3 years ago
Pros

The prime aspect that I love the most about stripe is its very easy deployment with its direct API integrations. As a start-up that processes information through different channels, having stripe has made it hassle-free and seamless to analyse, manage, & track all our inbound payments using just our smartphones. We have and are continuing to save unnecessary banking costs with stripe. The no-code payment feature is a seller to companies like us who are looking to get one-time instant payments.

Cons

As the crypto market is gaining traction, especially with these alternative currencies going mainstream, it'd be great to have stripe regulate crypto in-bound payments as well. This is very critical for companies like us who consider crypto to be balance sheet assets.

AvatarImg
AvatarImg

Erik M.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Stripe is a GO-TO payment processor for SMBs

Reviewed 3 years ago

Stripe has enabled first class payment processing for our organization and the organizations we’ve implemented it for.

Pros

Stripe is everything that people love about PayPal with everything a payment processing system needs to feel professional and high end to the end user. If you are using Squarespace or Woocommerce, Stripe is so easy to implement that you don’t even need development knowledge to implement it. Payment processing rates are fair and instant payout options are huge for businesses that are just starting out.

Cons

There’s really no con to Stripe. It’s definitely something that requires some development knowledge to implement it. but because of how easy it is for developers… Stripe has so much third-party support so you’re likely able to find a free implementation method for your platform.

AvatarImg
AvatarImg

Nayeli M.

Design, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Daily business necessity that makes my business run smoother

Reviewed 3 years ago

Not only is their system intuitive, but the customer service agents ACTUALLY like to help you! No fake smiles over the phone or loud exhaling and strained voices. You know which ones I mean ---- the kind you get from employees that don't like their job and it feels like it is a burden to help you. Yeah ---- NEVER have I experienced this with Stripe. They have a beautiful online system, they have...

Pros

I love how easy the onboarding process was. The dashboard is so intuitive, modern and sleek. When you forget to do something, the notifications remind you of any missing steps you need to complete. I have been using Stripe for over 5 years and when I needed to update my legal documents due to a marriage, the customer service agents were amazing to work with. It went a lot faster than working with the bank! It was very convenient to receive document upload links via text and email. I was blown away that the customer service agent that I was speaking to over the phone was instantly seeing all the documentation I was uploading ---- so he was able to expedite the auditing & approval right away!

Cons

It would be amazing if they would update their mobile app so I can do more on the go. Now with longer wait times at doctors offices --- or traffic jams or on the road ---- it would be great if I could do more from my phone instead of having to log into a laptop. I want to be able to create a client via the Stripe mobile app. I would like to check on my Capital loan. I would like to cancel an invoice via the app or basically manage the basics from my cell phone. Currently the main purpose of the phone is to view transactions, and that's it.

KB
AvatarImg

Kalie B.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Robust But Confusing Software

Reviewed 3 years ago

In general, Stripe has worked well for us after we made the switch two years ago when we updated our website. The best feature for us is the ability to have monthly donors running through Stripe, which has helped our monthly donations increase. I would recommend Stripe to other non-profits but with the caution that it was not built for non-profits and that it can be tricky to understand - I would not recommend it to someone that wasn't at least somewhat tech-savvy and capable of figuring out how it all works.

Pros

Stripe has been beneficial for processing donations through our website. Our favorite feature is that it can do both one-time and recurring donations so our monthly donors can run through it as well as the donors who give once or sporadically. It can collect a lot of information that can all be exported out of Stripe for our donor database. We like that you can choose when funds will be automatically...

Cons

Stripe was a bit of a learning curve for us because it is clearly intended for for-profit companies or small businesses rather than non-profits. There are many features we don't use that I wish could be turned off or hidden so that it was one less thing lingering on the dashboard. Another thing that is difficult is that Stripe ties everything to an email address rather than a person's name, so if you are trying to find a specific person but don't know their email address it can be hard to find them in the system. In general, their support team is pretty helpful and easy to work with but it's all done through chat and email - there have been times where it would've been much more helpful if we could have talked on the phone while looking at Stripe together.

ZA
AvatarImg

Zeeshan A.

Computer & Network Security, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Credit Card on-Site

Reviewed 4 years ago

We integrated Stripe on-site which provided us full access to modify recurring. We can apply discount on recurring runtime on the basis of requirements. Also Stripe increased our conversion rate.

Pros

If you are looking for good conversion rate on Credit Card transactions then Stipe is a good choice. After integrating Stripe our conversion rate increased. Stripe is offering built in fraud monitoring tool RADAR which is outstanding and help us fight fraud.

Cons

Stripe should consider Risk insights Dashboard to analyze fraud instead of looking into each payment a dashboard will give better overall view of the payments.

PG
AvatarImg

Paulo G.

Marketing and Advertising, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to setup, clean interface, wide support, great customer support

Reviewed 4 years ago

Stripe has transformed a hard problem into a no-brainer. If making the connection between the online and the banking/paying was an herculean task in the past, it is nowadays a straightforward registration in their website, and most of the times an integration with your store/website.

Pros

The fact that is has an enormous amount of support from most software with integrations existing for anything that can support plugins (think wordpress), most programing libraries, ORMs, application development frameworks, etc. It is the de facto for online payments and that makes it really accessible from most common scenarios. Their APIs and models are very clear and understandable, making it easy to integrate within most tools, and the fact that they also have plug-and-play solutions makes it even easier.

Cons

Not all payment options have plug-and-play solutions. It is, for example, possible to send your users to a stripe webpage with a nice layout to complete the payment, but this page is not entirely customizable. Not in style and not in payment options. For instance, you can't give the user the option to select a payment type, which is a very common use case in most websites and would be great if stripe would allow it.