SUMO Scheduler - 2026 Pricing, Features, Reviews & Alternatives

Omnito: The Connected Customer Engagement Platform

Omnito replaces the fragmented stack of scheduling, chat, notetaker, and inbox tools most customer-facing teams rely on today. Everything connects in one workspace so context is never lost between a conversation, a meeting, and the follow-up that follows it. Formerly known as Sumo Scheduler, Omnito has supported more than 100,000 users across 18+ years.

What's Included

- Live Chat and Messaging — AI-first chat that resolves common questions instantly, hands off to the right person with full context when needed, and surfaces scheduling inside the conversation only when it makes sense.

- Meeting Booker — Intelligent scheduling and routing for individuals and teams. Handles availability rules, booking forms, calendar sync, lead qualification, and round-robin distribution. Works via shareable links, embedded widgets, and browser extensions for Gmail and Outlook.

- AI Notetaker — Joins meetings on Zoom, Google Meet, and Microsoft Teams. Captures recordings, transcriptions, summaries, and action items automatically and pushes outcomes directly into CRM records.

- Omni-Inbox — A single shared workspace for every customer conversation across chat, email, and SMS. Full conversation history, ownership visibility, and built-in follow-up tools in one place.

- AI Copilot (Nito) — A shared intelligence layer across the platform. Researches prospects, builds pre-call briefs, books meetings from conversation, and drafts follow-up emails based on meeting outcomes.

How It Works Together

A customer starts in Live Chat. AI resolves the question or routes to the right person. A meeting is booked inside the conversation. AI Notetaker captures notes and action items. AI Copilot drafts the follow-up. Everything lands in Omni-Inbox with full history attached. No copy-pasting. No lost context. No manual hand-offs.

Who Uses Omnito

Customer-facing teams at growing companies ranging from small and mid-sized businesses to enterprise- across sales, customer success, support, and professional services in industries like education, healthcare, financial services, high tech, and government.

CRM and Integrations

Works with any CRM including Salesforce, HubSpot, and Microsoft Dynamics. A native Salesforce integration is also available for teams requiring deeper CRM workflow alignment.

Pricing

A permanent free plan and three paid tiers covering scheduling, AI meeting workflows, and full omnichannel engagement. Annual billing available at a discount. Try Omnito’s top tier plan for Free for 15 days.