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Tiledesk
5
94
4
55
3
3
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
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Tiledesk - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Tiledesk overview
What is Tiledesk?
Tiledesk is an AI Agent platform that helps enterprises, SMEs, and growing teams automate customer support and routine business processes across multiple channels. Teams can design and deploy AI Agents using a visual, drag-and-drop flow builder, so they can launch new automations quickly without heavy engineering effort. Tiledesk is open source and available as SaaS or self-hosted, making it flexible for different compliance and infrastructure needs.
Tiledesk combines conversational automation with business execution. AI Agents can answer questions accurately using a knowledge base with RAG, importing content from URLs and files to produce context-aware responses grounded in company documentation. When actions are required, agents can go beyond text using MCP capabilities, connecting to external systems and tools such as CRMs, email, spreadsheets, webhooks, and apps like Google Workspace, Slack, Shopify, and Notion using natural language instructions and structured workflows.
Tiledesk supports multilingual and multichannel deployments, including WhatsApp Business and Facebook Messenger, with smooth AI-to-human handover for complex or sensitive cases. Operational features include real-time analytics, queue and team organization, SLA settings, and smart assignment. Typical use cases include automating first-tier customer support, building ecommerce assistants for product and order journeys, deploying internal copilots for employees, creating AI sales agents for outreach and qualification, and turning company knowledge into a searchable AI-powered hub.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Chat and Chatbot
Customer Support
Training and Learning Curve
Integrations
Customization Options
Tiledesk’s user interface
Tiledesk pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.4
Ease of use
4.6
Customer support
4.4
Reviews sentiment
What do users say about Tiledesk?
I use Tiledesk on my site for conversations with visitors, real-time chat and scheduling appointments.
Select to learn more
Who uses Tiledesk?
Based on 154 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Tiledesk's key features
Most critical features, based on insights from Tiledesk users:
All Tiledesk features
Features rating:
Tiledesk alternatives
Tiledesk
Starting from
49
Per month
Chatbase
Starting from
19
Per month
Tidio
Starting from
24.17
Per month
ChatGPT
Starting from
20
/user
Per month
Tiledesk pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Telegram integration
- OpenAI integration
- Make and n8n integrations
- AI Reply Assistant
- AI to Human handover
- Live Chat
- Conversation history
- Notifications
- User ratings
- Team inbox
- Private notes
- Basic widget customization
- WhatsApp Business integration
- Multilanguage support
- Widget visibility options
- Facebook Messenger integration
- HubSpot integration
- Customer.io integration
- Brevo integration
- Qapla’ integration
- Unlimited groups
- Unlimited departments
- Advanced analytics
- Data export
- SMS integration
- Voice integration
- Email ticketing
- IP filtering
- Activities log
- Bring your own AI
- SMTP settings
- Smart assignment
- Ban visitors
- Widget unbranding
- Email templates customization
- Self-hosting or private cloud deployment options
User opinions about Tiledesk price and value
Value for money rating:
To see what individual users think of Tiledesk's price and value, check out the review snippets below.
Irsyad N.
Software Engineer Intern
Abi P.
Head of Content
Tiledesk integrations (15)
Integrations rated by users
We looked at 154 user reviews to identify which products are mentioned as Tiledesk integrations and how users feel about them.
Integration rating: 5.0 (4)
“Control room management of panic alarms”
Marizel J.
General Manager
Integration rating: 5.0 (3)
Integration rating: 3.5 (3)
“Por su integración de Inteligencia Artificial Generativa”
Oscar A.
Head of Sales Engineering
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
“Overall really strong, a few quirks but it keeps getting better and more useful.”
Garrett C.
Owner
Integration rating: 5.0 (2)
“Useful to get updates”
Aryan K.
CEO
Tiledesk customer support
What do users say about Tiledesk customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Tiledesk customer support.
A significant portion of users highlight Tiledesk's fast, responsive, and helpful customer support team.
Multiple users appreciate the 24/7 availability and automation features that ensure efficient support and quick resolutions.
A fair number of users mention the team's willingness to guide, listen to feedback, and provide prompt, friendly assistance.
Support options
Training options
To see what individual users say about Tiledesk's customer support, check out the review snippets below.
“My overall experience is pretty positive, I've never had problems and even when I struggled with the set-up, the customer care not only guided my buy suggested me new ways to do what I wanted, more efficiently”
Sofia B.
Marketing Specialist
“Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.”
Ronak D.
Project Sales Engineer
“The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.”
Alejandro D.
App Developer
