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ConnectWise PSA
5
111
4
105
3
37
2
10
1
10
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PSA tool designed for as-a-service businesses
Table of Contents
ConnectWise PSA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
ConnectWise PSA overview
Based on 273 verified user reviews
What is ConnectWise PSA?
By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (60%). The most frequent use case cited by reviewers is for managed service providers (MSP) (65%).
What are the most popular integrations for ConnectWise PSA?
The ConnectWise PSA integration most frequently cited by reviewers is ConnectWise Automate, a managed service providers (MSP) product rated 4.2 out of 5 for its integration with ConnectWise PSA.
Starting price
Alternatives
with better value for money
Pros & Cons
Integrations
Training and Learning Curve
Project and Ticket Management
Updates
Setup
Frequent slowdowns and lag
ConnectWise PSA’s user interface
ConnectWise PSA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
3.7
Customer support
3.7
Reviews sentiment
What do users say about ConnectWise PSA?
By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (60%). The most frequent use case cited by reviewers is for managed service providers (MSP) (65%).
Select to learn more
Who uses ConnectWise PSA?
Based on 273 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
ConnectWise PSA's key features
Most critical features, based on insights from ConnectWise PSA users:
All ConnectWise PSA features
Features rating:
ConnectWise PSA alternatives
ConnectWise PSA
Starting from
No pricing info
N-central
Starting from
1.75
N-sight RMM
Starting from
99
Per month
IT Glue
Starting from
29
/user
Per month
ConnectWise PSA pricing
Pricing plans
Pricing details:
Basic
No pricing info
Features included:
- Ticketing
- Project & opportunity management
- Asset management (Configuration)
- Finance & billing
- Email connector
- Workflow automation
- Calendar synchronization
- Mobile application
Standard
No pricing info
Features included:
- ConnectWise Chat
- Agreement management
- Procurement & inventory
- GL integration
- Change approvals
- User-based billing
- Knowledge base
- Office 365 billing, monitoring & management
Premium
No pricing info
Features included:
- Marketing campaign management
- Cloud database access
- Sandbox
- Cisco Simple IT billing, monitoring & management
- Cloud infrastructure billing, monitoring & management
User opinions about ConnectWise PSA price and value
Value for money rating:
To see what individual users think of ConnectWise PSA's price and value, check out the review snippets below.
Jake F.
Second Line Sysadmin
Jake F.
Second Line Sysadmin
ConnectWise PSA integrations (53)
Integrations rated by users
We looked at 273 user reviews to identify which products are mentioned as ConnectWise PSA integrations and how users feel about them.
Integration rating: 4.1 (15)
Integration rating: 4.7 (14)
Integration rating: 4.5 (11)
“Because our NOC would not be able to verify outages etc.”
Harrison K.
Help Desk Manager
Integration rating: 4.4 (8)
Integration rating: 5.0 (8)
“It's honestly one of the main reasons I recommend Jobber to clients. As an accountant, having invoices, payments, and customer data flow straight into QuickBooks Online means I'm not re-entering everything manually or chasing down missing information”
“Keeping expenses down for right now until we get ACT caught up and then will update QB to Online most likely”
Eri D.
ACCOUNTANT
Integration rating: 4.7 (7)
“It is what the technicians used daily”
Philippe C.
IT Director
ConnectWise PSA customer support
What do users say about ConnectWise PSA customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of ConnectWise PSA customer support.
A fair number of users highlight ConnectWise PSA's support as responsive, helpful, and easy to access, especially with 24x7 options.
Multiple users report slow, unhelpful Tier 1 support, limited off-hours help, and difficulty getting timely issue resolution.
Support options
Training options
To see what individual users say about ConnectWise PSA's customer support, check out the review snippets below.
“Sometimes it is difficult to communicate easily with PSA support staff.”
Julee C.
VP Client Services
ConnectWise PSA FAQs
ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can also be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more. ConnectWise PSA offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into critical KPIs. ConnectWise PSA also comes as a mobile app for dealing with service requests and access data on-the-go.
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