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Electronic medical records for the healthcare sector

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eClinicalWorks Features

Features Summary

Functionality

3.3

/5

367

Total features

44

20 categories

eClinicalWorks features

Accounts Receivable
Appointment Scheduling
Charting
Claims Management
Claims Scrubbing
Coding Assistance
Compliance Tracking
Decision Support

Common features of Medical Practice Management software

API
Activity Dashboard
Alerts/Notifications
Appointment Management
Automated Scheduling
Calendar Management
Charting
Claims Management

Price starts from

449

Per month

Other

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

3.3

/5

367

Price starts from

449

Per month

Total Features

44

Unique features

  • Claims Scrubbing

  • ONC-ATCB Certified

  • Handwriting Recognition

  • For Urologists

Functionality

4.7

/5

136

Price starts from

ic-pricetag

No pricing info

Total Features

82

Features in Common

21

Unique features

  • Customer Database

  • Compliance Management

  • Client Portal

  • Electronic Signature

Functionality

4.5

/5

107

Price starts from

19

Per month

Total Features

119

Features in Common

24

Unique features

  • Clinical Notes

  • Care Plan Management

  • Reminders

  • Customizable Templates

Common eClinicalWorks comparisons

Reviewers who mentioned features said:

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Shoshana Malka L.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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eclinical review by medical practice

Reviewed 3 years ago

I use eclinical every day. I look over patients notes, I put in authorization status in the charts, I review the testing and I use the templates to put in the testing based on the doctors notes. I also look over the schedule to see which patients will be coming in each day. It's a great platform, very robust with a lot of features and easy to jump in and start using for someone new.

Pros

Eclinical is a great software. We use it for our medical practice for visit notes, internal notes, billing, faxes and medications.

Cons

We do need to use excel spreadsheets to keep track of certain things. There is no easy way to track the authorization process. I also don't like the way telephone notes are set up, it's not arranged for the workflow of the office staff but it's great for the doctors seeing the patients and for the storing of the records. Because so many platforms are not hipaa compliant I wish Eclinical had more of a way for the office staff to collaborate, to message each other, to have more crm features. For the medical features it does a great job though

RH
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Robin H.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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No enough space to write down all the complaints about this software and their support staff

Reviewed 5 years ago

Troublesome from the start. Training was awful and we paid for 2 separate training classes for our employees. They were charging us for things that they didn't even have set up. We finally hirer an IT/Rn person that could help us with this program. Our employee is constantly telling ECW tech people what they need to do because they have no clue and we don't have the access to make the changes. We asked ECW many time to open our system so we can do what we need to and they stated that we would have to pay an additional $7000 to $10,000.

Pros

Don't know because this technical staff has no idea what they are doing not to mention all the things they've messed up like making our doctors templates disappear, to reporting our MIP's to the government incorrectly. We have everything documented and screen shot and will be turning over our findings to the Dept. of Justice and Health and Human Services Office of the Inspector General. Along with the Attorney General of the Justice Departments Civil Division.

Cons

This is our breaking point when ECW employees do not know how to do they're jobs and now has affect the reputation of our Surgeons by reporting our MIP's to a government office as a group when we were clearly supposed to be reported as individual doctors. So instead of our MIP's score being above 90 on all our doctors they are now publicly score as 7.17. This will now not only make us lose money we should have received from the government but can actually cost us money on our reimbursements. We have spent all morning on the phone with QPP to try to correct this error and are getting no support for ECW. We have tried all morning to reach out to people at ECW and no one will take our call. WE ARE NOW TALKING THIS IS OUR SURGEONS REPUTATION TO ARE AFFECTING!!!!!

AH
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Anna H.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor training, Horrible customer service, very expensive monthly fee, incomplete set up

Reviewed 2 months ago

it's been a battle from day one, starting with their un-organized and poor training week for physicians and staff, having incompetent trainer, charging for a trainer who's knowledge base was zero, forcing clients to pay for trainers air fair even if their BAD, they will

Pros

patient scheduling is good, we were told reports are great but it was not at all good or user friendly.

Cons

No upper management, no one is there if you have complains, you're on your own. During the demo they promise you the moon and the stars but deliver nothing

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Kerri P.

Medical Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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What's In Eclinicalworks For You?

Reviewed 5 years ago

Overall our company has been well pleased with Eclinicalworks, it has assisted in helping us know what areas need improvement for reporting, organized in one system tasks for tracking, assisting the provider in knowing what is being billed and received, and just changed the way that things are done in our practice. I do agree there are a few hiccups, but as they change a little each month more and more of those minor problems are worked out. Plus if you encounter an issue you can check their website for knowledge prior to creating a ticket and watch a simple self-explanatory how-to video.

Pros

Eclinicalworks is an all inclusive software. I love the fact that you can send messages to staff and track whether or not they have worked and the general way the software works. It has a fax inbox, document box, prescription box, and a great way of tracking progress in all areas.

Cons

I will say there are a couple of downsides to using eclinicalworks but the pluses definitely outweigh the minuses. If you have any issues a ticket must be made and you must await a call back for issues to be resolved, and the billing cannot just be batched at the end of every day and billed, each claim must be touched. But the upside to this is that this eliminates errors as you must look at every claim. It does take a little more time but you have fewer errors.

MT
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Maya T.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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They dont follow the signed contract

Reviewed 9 months ago

Things turned sour when I was leaving E clinical works. I had specifically negotiated the records issue when I signed the contract. Verbally they said it would not be a problem, they would provide it on a flash drive. No cost is mentioned on the contract and I made sure of that. Well, they now demand that they receive payment- a crazy amount for just 2 1/2 yrs of patient records. Its been 4 months....

Pros

The EHR itself is ok after we learned to navigate. However this is negated by the Tech support experience.

Cons

Tech support was extremely frustrating. They are not well trained and this wastes your time. All are in India, some with bad accents that staff really don't want to deal with. You can never call them as they don't have the confidence to take your call. Each item that may all be connected still needs a separate case to be made and they call you back based on their convenience often when you are seeing patients. Overall exhausting experience

NF
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Nazanin F.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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This is not your best option

Reviewed 3 years ago
Pros

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

Cons

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and...

Vendor response

Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed.

cb
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cheryle b.

Medical Practice, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great for our small health department

Reviewed 6 years ago

We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.

Pros

This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather...

Cons

Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.

BC
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Brian C.

Medical Practice, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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eCW hates clinicians

Reviewed 7 years ago

My notes can be seen and read outside of a paper chart. Other than that, not much

Pros

Notes are typed, so they are legible. Supposedly, the billing function is useful,however, my group does not use this.

Cons

-Very slow to startup, and uses a lot of resources on your desktop computer -Too many clicks -Too easy to make mistakes and lose work (where did my 5 paragraph note go?!) -Not easy to customize -eCW often generates medical errors -interface is terrible--why can I only see 5 lines of typed text at a time? Why are there 5 buttons on a view that are all labeled the same thing? (No...use the "scan"...

GA
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Gita A.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Horrible customer service

Reviewed 3 years ago

Horrible !!!! Please run away from this company.

Pros

Only scribing, We had to add so many things and we spent so many days to make it work for us

Cons

Since we bought this software, whenever there is problems first you have to creat the ticket and someone calls you whenever they want!!!!!!! Always system is disaster after update !!!!!!!people for Eclinical keep ignoring the issue and they cannot figure it out the problem and they start blaming your computer.I brought 3 different IT and all said problem is with ECLINICAL. We are dealing with patients,...

PN
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Phuong N.

Medical Practice, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Terrible, Poor problem management

Reviewed 7 years ago

Honestly, I dread being on the phone with their IT department. It can take several days for their IT to call back when your system is down or completely slowed. They also take no responsibility for minor glitches in the system. They say "well, it looks like we do not see it here" yet you reported it for 5 times, they still do not acknowledge that it's a problem or do anything to prevent it in the...

Pros

It has the ability to send messages to patients by using voice features built into the system.

Cons

If your fax, progress note, or any problem occurs. It takes them weeks to fix. What is most frustrating is that their IT department does NOT try to resolve your problem but find excuses to close the case. Most of the time, I can't even understand what the engineer is saying. Mainly because they send me information that is almost entirely numbers, related to their system. Without having proper training, how would someone be able to understand that. What's even more frustrating is if you have problems with their interface with lab, they expect you to contact the lab company yourself and figure out what it is they need.

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Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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EMR with lots of empty promises

Reviewed 6 years ago

I would not recommend this product, you should do some research and really consider another. They have had two legal issues within the year already and that is a huge concern as a user who spends a pretty penny for this service. Moving to another EMR is a huge pain, but eventually we will be moving away.

Pros

It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Cons

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

CH
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Christopher H.

Medical Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Long time customer, pretty much done with eCW

Reviewed 7 years ago

I have attended about 8 eCW users conferences, including the first one in Orlando. I am a superuser. Initially, I was optimistic, but over time I have seen a lot of false promises and lack of USER -driven improvements. The whole feel of eCW is that of a clunky data gatherer. It is absolutely dreadful at the point-of-care. I didn't go to med school to be a data entry clerk. The piecemeal product now. Nickel and dime every little feature/service. When will an EHR come out that makes sense at the point of care?

Pros

Customizable - but be careful - you may have to redo everything after an upgrade. Reporting features and back office 'ok'. Portal, Healow app and eclinicalmobile are decent (though erx through mobile is wonky).

Cons

Too many clicks. Too many windows. Tiny boxes. Tiny font. Poor format. Early 2000's feel and look. Upgrades often require the user to fix data (re-map, correct NDC codes, etc. etc. etc.) which is a total pain for staff and the providers. Too many ways to achieve the same thing, just causes confusion. Internal messaging a joke.

SY
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Sherif Y.

Medical Practice, 1,001-5,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Labor-intensive

Reviewed 8 years ago

I have often wondered about the popularity of ECW. After all, I think there are many better systems out there, it lacks many necessary features and it is not cheap. I believe ECW owes its success to a good sales team, and to the fact that potential users think: if it is adopted by so many users, it must be good. In big corporations, the decisions are made by administrators, not by physicians, and...

Pros

Macros and order sets. The form of the finished note looks nice.

Cons

Everything else (see above)

KL
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Kael L.

Medical Practice,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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eClinicalWorks Review

Reviewed 10 years ago
Pros

Read this review as a warning if you are considering eCW.

Cons

My brother asked me to step in as emergency manager of his primary care medical practice in San Francisco in 2009 (my background is tech startups). He's an internist and was salutatorian of his UCSF med school class, so he's a smart guy, even in a room full of smart guys. And he's extremely hard-working. His partner chose eClinicalWorks for their 2-doctor practice. What was their experience? First:...

JB
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Jenny B.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I really like eClinicalworks PM.

Reviewed 6 years ago

Opportunities to improve our medical outcomes in all areas and departments.

Pros

All like the most features under the Billing navigation tab especially. The registry is the fastest way to get info drilled down to your specific needs. We are using the kiosk and questionnaires. This feature has helped tremendously with meeting Clinical Integration (CI) measures. It has also helped streamline patient check in and collecting outstanding balances. There are always new things to learn and try - always evolving!

Cons

The EBO reporting system. I do not find it easy to learn. I do not find it fits or is workable in the medical field. The reports do not give you current, month to date or year to date totals on your reports. You cannot create reports that give that information as well.

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Douglas M.

Medical Practice, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best EMR to lengthen your workday! If you get paid by the hour you'll get rich!

Reviewed 6 months ago

It is tedious to use, so many clicks it's unbelievable. I honestly believe that they pay the coders by the number of clicks the user is forced to do. It takes you out of the chart if you look up any info on a patient so you have to go back to you schedule screen and reselect the patient to get back into the progress note. The top of the page says "Allergies". Can you click on it and see the patient's...

Pros

You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen

Cons

Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.

Vendor response

Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your satisfaction is our priority and in order for us to help you please email us at support@eclinicalworks.com.

AH
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Aamr H.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Iniitial experience.

Reviewed 8 months ago

The onboarding days have been traumatic and thats why i am writing this review at 2 am on a weekday. I do not want any one else to go through what i am going through. After spending so much money onboarding , trainers are 1000 per trainer a day and paying for flights after the free 3 days , the onboarding process from go live to 3 days of "free training" were useless as nothing got activated, cancelled...

Pros

They have a good marketing team but all the features i went for have been exaggerated

Cons

So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed. First the pricing appears transparent but is not...

BB
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Brandy B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Don't Fall For The Small Praacice Scheme

Reviewed a year ago

I changed my small office of 2 providers seeing 2-7 patients a week to Eclinicalworks after being told I would be charged 5.99 per encounter for 6 months then switched to 199/provider with 40 encounter limit anything over was 5.99/encounter. WELL, that not the case. It took over 3 months to go live and I only received a bill for encounter only for 2 months. Then I began receiving a bill for both 5.99...

Pros

NOTHING AT THIS TIME, they have been a headache x 3 months

Cons

Constantly having issues with various features telehealth, patient confirmations, encounters, scribe, etc None of it is ever fixed

PC
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Pamela C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Disappointed Customer

Reviewed 3 years ago

I found that this system puts my patient's health and lives at risk. It populates diagnoses not entered by the medical staff, sends out prescriptions in dosages that were not ordered. They acknowledge that there is a problem with the system, but still gave me a hard time when I was forced to cancel the 3 year contract at 2 years and 3 months. I was told they were local - but when I requested early on to have someone come out to help us with the system, they said they were located in India and were not able to send out a live person. Very disappointed in this EHR system. And, they charge for every single thing that other EHR systems include in their price. Overall, it became a very expensive system.

Pros

One of the reasons why I chose eClinicalWorks was because I was told they were on the East Coast of the USA. We have had systems located in California which proved to be problematic because they did not have 24 hour customer service and the time difference was a problem. I was thrilled to find out that eClinicalWorks was on the East Coast and in my time zone. They sent out someone to train us. At some point, eClinicalWorks moved out to India, and suddenly we were on very different time zones and the level of customer service was nearly non-existent.

Cons

1). Freezes at a minimum 10 times a day requiring a shut down of the EHR and re-logging in. Trying to "reload" does not work. 2). Does not successfully send prescriptions to the pharmacy. I need to check every single prescription I send to any pharmacy for each individual patient to be sure it was successfully sent. Even though it is documented that the prescription was sent in the note, the pharmacies...

AN
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Andrew N.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Sufficient but lackluster

Reviewed 5 years ago

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

MA
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Mamatha A.

Health, Wellness and Fitness, 1-10 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Too many clicks/windows. Don't love the Hub system.

Reviewed 5 years ago

I was in a solo practice coming off the free version of Practice Fusion and moved to another local area office. I believed I would be moving to an office with a great integrated software system with practice management and EHR in one and all the bells and whistles. But any other features than what I had would be more money. This one is not user friendly. I feel very badly for larger systems that mistakenly...

Pros

I've got nothing. I was an early adopter of EMR starting with Powermed in 2002 for 5 years, Springcharts for 5 years starting 2007. 2 versions of Allscripts at a volunteer clinic and another verions of Allscripts at an employed position. I used Athena for 3 years at my solo practice and it was wonderful but I thought it was costly for a solo when the Meaningful Use dollars ran out. But looking back I would keep Athena or Practice Fusion and make it work. Every single one of these were more friendly to doctors/patients and better for workflow. I don't remember any glitches like this software.

Cons

-Too many clicks. If I get a message to refill a prescription from staff. It is 8 more clicks AFTER the prescription has been sent. -Freezes and have to log out and log in multiple times a day. -Ipad and Iphone version is terrible and you cannot do work - it's just a rudimentary emergency system. -I am flabbergasted by how bad the ICD-10 lookup is. Both Practice Fusion and Athena are so good that...

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Verified reviewer

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Progressive EHR with lots of options

Reviewed 5 years ago

I've worked with a number of EHRs (NextGen, Practice Fusion, ARIA, Meditech, Athena) and this has overall been my favorite. Most often the complaint I heard from people was the inability to understand the support reps, but compared to other vendors, issues were resolved more quickly. A lot of the offerings are add-ons and do have a cost, but compared to other vendors, I found them significantly more reasonable and thought the product was a very good value. Overall, it worked well. We were cloud based and had very few issues with the hosting. I would definitely recommend.

Pros

Vendor is very progressive in developing new features. For example, we could pull data from home blood glucose meters or fit bits into patient visit notes if the patient linked an account through the portal. Tracking for CCM billing was easy and built into the system. Patient engagement features were great, such as automatically notifying patients that prescriptions were sent to the pharmacy, calling...

Cons

Reporting on clinical data is not good at all. It's very difficult to search the database and get accurate results on labs/medical history/diagnoses/etc. We tried RCM services early in their existence and found them very unreliable but that was a number of years ago. Updating note sections during a visit could contain a slight delay when clicking between different sections of the note, but not terrible.

RL
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Robert L.

Hospital & Health Care, 11-50 employees

Used other for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Never used more glitchy software, nor a more poorly designed UI in my life.

Reviewed 5 years ago

The owners/managers of this company need to sell to new managers who can overhaul the entire operation.

Pros

Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff.

Cons

1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more...

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Verified reviewer

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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You can get by with it but it is plagued with unhelpful support, errors, and out-dated

Reviewed 6 years ago

Not satisfied.

Pros

You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

Cons

There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication...

AH
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April H.

Medical Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Customers are NOT the number one PRIORITY

Reviewed 7 years ago

Over all the system is easy to navigate. The look and feel of the product are very pleasing. If I could have my old, local technical support back, I would highly recommend this product, but due to the past 3 years of terrible customer and technical service, I'm reluctant to refer other clinics to this product.

Pros

Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Cons

Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking....