eClinicalWorks Reviews

I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.

The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.

eClinicalWorks was by far the best EMR I have ever used. I have used several over the last 15 years and this one has left a lasting impression. ECW is easy to use, their customer support is unlike anything I have ever seen. Most concerns were addressed within 30 minutes which is rare with any company.

The only "con" is that sometimes with customer service, even though there were fast response times, we didn't always feel heard.

Thank you for your review! We are so happy to hear that you've had such a great experience. We pride ourselves on providing the best service to all our customers.

Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff.

1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more...

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Easy to use, easy to make templates, easy to review labs and address messages and phone calls.

Assessment portion is missing key components (GYN)- could be the way my company has this set up as I am retail health and I know primary care offices also use this system.

You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.

There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly. The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication...

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It has a lot of features and they try to stay ahead of the game, for the most part it does work and they can use 3rd party vendors. The web based version is much more modern and faster than the desktop version, however the UI is very different and can take some getting used too.

Practically everything, for one the support is terrible and you can barely understand what they are saying half the time. The EMR has TONS of issues and they never have an answer, when asked about known issues thay always say " there are none". No software is perfect and everything has known issues, they refuse to awknowledge issues and its ridiculously cumbersome to support from and IT perspective. Especially when changes occur out of nowhere and permissions have been reset and changed without warning.

Lots of features but sometimes less is more and it becomes cumbersome and time consuming.

Tech Support ALL out of India. They don't tell you this when you purchase. Tech support can't speak English well thus a terrible language barrier and EVERY phone call with them takes a minimum of 45 minutes due to this so you lose tons of time thus revenue. Tech Support Horrible and no one knows what the other one is doing or has done. Let me say that again, TECH SUPPORT HORRIBLE. Plus didn't seem...

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The ability to choose and make templates is great, the auto populate features are helpful as well and copying and pasting into and out of charts is easy enough and saves time.

The EHR is not linked with Sorian/ Harvest or other document viewing so requires multiple passwords, multiple sign ins, and is not easy to view within the chart without printing and creating waste. There are also multiple ways to do tasks, which seems like it would be helpful, but is actually confusing when trying to teach or talk someone through using it if they do things differently.

ECW truly is a full practice management system, start to finish. One system to schedule patients, track care received, and process billing is a major improvement on where our little organization started. The system contains many features that we haven't really tried to implement yet either, so I know it can do even more than we currently realize.

The problem with this system is that, while it does all things needed for a practice, it does none of them well. Bugs, minor errors, design problems, and other issues plague the system. Many issues can be worked around without too much trouble, but the point is that if we are paying for this system, it should perform as advertised.

This is another EMR system we use in one of our clinics. It has all you need for a patient chart and it's not too expensive, compared to other EMRs.

It's definitely one of my least favorites, as it is clunky and not too user-friendly. I had a hard time finding certain functions, and there's a lot of clicking involved to get one chart in. Customer support isn't great and training takes forever.

The notes are structured nicely, with PMH, SH, etc on the left hand column and everything you care about nicely centered. There are a couple of "sticky notes" on top of the chart that allow you to write personalized notes about the patient (like their hobbies, grandchildren, etc) that does not become part of the note. It is fairly easy to schedule a patient and visualize the schedule both as a list as well as in blocks.

-The customer support is non-existing. You can try asking for many things and their response will always be: "it cannot be done". Meanwhile your medical assistant figured out how to do it by googling the issue while you were wasting your time talking to the tech support. This conditions you never to call customer support. -The system is very complicated. It has many features, bells and whistles, and...

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Hi Nazanin, we're sorry your experience didn't match your expectations. We value customer feedback and how we can improve and better support you in the future. With that being said we do ask that practices open support cases here https://bit.ly/1YL2Hnj or reach out directly to their Strategic Account Managers (SAM) when they do have any problems or questions. We would like to ask that you reach out to your SAM with these problems so they may be addressed.

Integrated system. Easy to maneuver from the front office to back office features. Many new enhancements over the past 10 years. "Trying" to stay up to date with moving target of healthcare.

Technical support is lacking immensely. The techs are more concerned about closing your "help desk ticket" than really helping you solve your issues. eCW states they are a Meaningful Use Certified EHR but have left their existing customers of almost 10 years in the dust when they discovered a programming error. Now clinics will be penalized 3% in Medicare payments in 2018. Report features are lacking....

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Nothing, something was always not functioning.

Very cumbersome always had new charges to integrate other equipment or software. No reliable SAM and not accountable. Offered to cancel and they kept me on for longer and now I am being charged to be released. After the retention department begged me to stay. What a very costly system especially during theses times.

Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry

The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now...

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Patient Portal works well. The PP trainer was attentive and professional.

Empty promises about customization and work-arounds. These work-arounds are only appropriate if they allow you to continue to see patients in the manner you think is best and if it allows you to chart in a logical fashion that fits your practices needs. Just because there is a work-around does not meant that you've solved the issue of the practice and limitation of the software.

I honestly like almost nothing about eCW. My practice switched from a fairly basic but very functional EMR (SRS Health) to eCW about a year ago. It has been an unmitigated disaster. The training was terrible, the support slow to respond generally and the user experience unbelievably frustrating. I've wasted so much time clicking around trying to complete the most basic tasks it makes me want to cry. If forced to pick a pro, I'd say...actually I can't think of anything. I hate it.

1. Illogical workflow. I could go on a long time about this but I don't have room. 2. The web version and desktop version are significantly different so if you go home to finish notes, which I have to do almost every night, you have to remember to do many tasks two different ways. Here's one frustrating difference. You can fax prescriptions from the desktop version but can not from the web version which means if I have a controlled substance to send in I have to wait until the next day when I get back to the office and can use the desktop version. 3. There are too many other cons to list. They are mostly numerous little things that slowly drive you mad. Morale at our office has been terrible since we changed to eCW.

This product used to be amazing, but has been declining for the past 2 years. The only Pro is the cost is low, but you get what you pay for.

The support is difficult to talk to and understand. The support can only do what the user can do to fix things so always hear "I have to escalate the problem". The user cannot update the fees for their services. Training is lacking and the online training includes hundreds of videos that don't have anything to do with your ECW Version and are hard to find. ECW makes updates that create more problems...

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I used eClinical works for many years while working as a Director of Nursing in a setting where I am now a casual employee— I have taken another job in the field, which of course means learning a new electronic medical record! This has made me appreciate a few things about eCW. I think what I liked most about this software was the strong user support resource. Trainers came to spend several days on-site at the beginning, and then remained very available for our team!

I found the scheduling features to be slightly lacking in their ability to be customized for our setting. We had to make some new changes, but the team was again very helpful.

Lots of features eRX templates for Progress Notes

Poorly programmed (Frankenstein'd ... relies on other programs for many functions - which they don't tell you) Many of their tech support people are incompetent and it can take days to get something repaired. They NEVER take responsibility for their problems. It's always a battle. Poor P2P support with non-ecw practices MIPS Dashboard still not functioning as one would like despites many years of user feedback ... makes choosing quality measures difficult.

Our clinicians feel that the setup is much more efficient than some of the other eHR packages we have use. I like we're they are going with the web based content and PHM. We see a lot of value in the product and feel it has been a great investment. From a financial standpoint, the monthly subscription service helps small businesses who can't afford to put up large sums of money for initial license fees.

Their report generator is a little more difficult to use than some products, or you don't have access to all fields. We utilize their Query writer often and then dump the data into Excel. Their Report Writer suite can be powerful, but requires advanced knowledge of query writing, which many small to medium sized companies likely will not have available.

There are some positive aspects of ECW. I like that you can create treatment plan templates that are accessible with a keyword. You can easily copy forward your last clinical note.

I have found ECW difficult to learn despite having a two day in person seminar and watching their training modules. I have used other electronic medical record systems which are more user friendly. The biggest con for me is that if you type in certain areas (medical history, social history) it is included in every note of every provider moving forward. I work in a primary care clinic, so there are several disciplines working with the same patient. I don't want my information automatically included on the PCM's note and vice versa. The only work around that we found is typing all my history in the "examination" part. This does not make for a well organized note and it is more difficult to easily access the information in future visits, but it does keep the information private.

ECW offers a lot of features that our staff utilizes. Our staff loves the jellybean system and how it makes referral, telephone encounters, messages, etc easier to see. The resource schedules are very simple to view and utilize. Running reports in ECW is super easy.

The staff support is slow with ticket response. Even when the ticket is marked high priority, the response time takes hours sometimes. We experience a lot of slowness on a day to day basis. This is referring to the ECW product itself. Our providers have complained about being in the rooms with patients and having to stall due to system slowness.

Great product if you can actually figure out how to use without spending tons of hours and money on training. They stay on top of current issues and regulations.

We have had bugs in our system since it was built in 2012. It has never gotten better. No one speaks English as a first language EXCEPT FOR SALES DEPARTMENT, of course. Typically when we have questions or problems we let it go for as long as we can because we know how long and horrible it will be to deal with tech support.

the finished notes do look pretty, with data on the left hand margin, instead of a 7 page note ; but you better make sure the PCP or referring doctor is listed and "known" to the circle of care, or that also has to be manually entered

once again, I dictate, and it transcribes, and then I try to "scribe" it into a progress note, and it say "the request has times out"; this used to happen a lot, it went away, and now it is back; I have to manually type every note as of this moment. I end every note with the disclaimer that I would not recommend this product. I also thought I figured out how to cut and paste data from one part of my note to another, but that failed. Typing in a diagnosis under assessments is a joke, it will either not offer the correct diagnosis or only offer an unrelated diagnosis - so under PMH I have to manually type a correct/ exact diagnosis

I literally have nothing I like about this product. I have yet to have 1 good experience with the software or the people for support.

It takes multiple steps and clicks to do any simple task, the way everything works is backwards and makes no sense so it is difficult to train anyone on. If you need support, good luck... you have to put in a ticket and wait, wait, wait for someone to call you and tell you they can't help its a glitch in the system get the new upgrade, so you do which comes with a whole new set of problems that no one can help with because its a glitch in the system and we have to wait for a new version to be available to download. I could go on and on, but I sure you get the picture.