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Movidesk Logo

Omnichannel customer service and help desk platform

Table of Contents

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Movidesk - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Movidesk overview

What is Movidesk?

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, approval process control, reporting, service catalog, satisfaction surveys, and timekeeping.

The platform enables agents to aggregate and publish technical documents, tutorials, and FAQs to enhance customers’ self-service experiences. Clients can use personal portals to track the progress of tickets, place new service requests, and access the knowledge base. Supervisors can customize registration screens and create different fields for rules, approvals, SLAs, and more. It allows managers to calculate hours worked on resolving tickets and monitor the interactions between teams.

Movidesk helps team members manage appointments via a calendar, map events to tickets or assets, and develop templates to automatically answer repetitive queries. It lets administrators automate processes, route tasks among employees, and set up viewing permissions for agents. The platform also offers integration with various third-party applications such as Pipedrive, Jira, Nectar CRM, and more.

Starting price

99per user /
per month

Alternatives

with better value for money

Movidesk’s user interface

Ease of use rating:

Movidesk reviews

Overall rating

4.8

/5

5

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

4

1

0

0

0

Movidesk's key features

Most critical features, based on insights from Movidesk users:

Support ticket management
Reporting & statistics

All Movidesk features

Features rating:

Activity dashboard
Alerts/Escalation
Analytics
API
Automated routing
Chat/Messaging
CMDB
CRM
Customer database
Customer support
Customizable branding
Dashboard
Email management
Generative ai
Incident management
Interaction tracking
IT asset management
Knowledge base management
Live chat
Macros/Templated responses
Mobile access
Multi-Channel communication
Performance metrics
Queue management
Real-Time chat
Reporting/Analytics
Reporting & statistics
Self service portal
Service catalog
Service level agreement (sla) management
Social media integration
Support ticket management
Surveys & feedback
Third-Party integrations
Ticket management
Workflow management

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Movidesk pricing

Value for money rating:

Starting from

99

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Movidesk price and value

Value for money rating:

Movidesk integrations (6)

Integrations rated by users

We looked at 5 user reviews to identify which products are mentioned as Movidesk integrations and how users feel about them.

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Control room management of panic alarms

Verified reviewer profile picture

Marizel J.

General Manager

Movidesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Knowledge Base
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Documentation
Webinars
Videos

Movidesk FAQs

Related categories