App comparison
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Movidesk
5
4
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer service and help desk platform
Last updated: August 2026
Movidesk Alternatives & Competitors (2026)
Top 3 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
Issuetrak
Issue tracking and workflow automation platform
0.2
Value for money
Starting price
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.1/5
Alerts/Notifications
3.8/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
InvGate Service Management
Web-based IT service desk software
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.2/5
Activity Tracking
4/5
Automated Routing
4/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Chat/Messaging
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
Value for money
Starting price
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
Zendesk Suite
AI powered customer service across all channels
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
0.1
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Activity Dashboard
N/A
0.1
Value for money
Starting price
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
API
N/A
0.3
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Activity Dashboard
N/A
0.1
Value for money
Starting price
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
0.3
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Analytics
N/A
0.2
Value for money
No pricing info
Starting price
0.3
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
Alerts/Escalation
4.5/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
0.1
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Analytics
N/A
0.1
Value for money
No pricing info
Starting price
Functionality
Alerts/Notifications
4.8/5
Activity Tracking
4.7/5
Assignment Management
4.7/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.5/5
Access Controls/Permissions
4/5
Alerts/Escalation
3.7/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
API
N/A
0.5
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Tracking
5/5
Alerts/Notifications
5/5
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A
0.5
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Alerts/Notifications
3.5/5
Access Controls/Permissions
N/A
Top Features
Alerts/Escalation
4/5
Customer Database
3.5/5
Automated Routing
N/A