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The all-in-one software for service businesses

(10)

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ServiceMonster Pricing, Features, Reviews and Alternatives

ServiceMonster product overview

Price starts from

49

Per month

Flat Rate

What is ServiceMonster?

ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Webinars
Documentation
Live Online
Videos

ServiceMonster pricing information

Value for money

4.5

/5

14

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

ServiceMonster features

Functionality

4.5

/5

14

Total features

83

15 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Alerts/Notifications
API
Reporting & Statistics
Data Import/Export
Customizable Reports

Functionality contenders

ServiceMonster users reviews

Overall Rating

4.8

/5

14

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.14/10
Rating distribution

5

4

3

2

1

11

3

0

0

0

Pros
This is a good tool to find best talent in the market as the have a very good data base which can be effectively used.
The software is easy to use and the customer support is the best. When you call they address your concerns quickly.
The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.
Cons
Using the drip campaigns and other marketing features are somewhat difficult to understand at first.
Few improvements are required. Some times it bit difficult to find the candidates here which are available in other job boards.

Overall rating contenders

MM
AvatarImg

Michael M.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Necessity for my business

Reviewed 9 months ago

We were fortunate to have this service and it really helped us stay organized with our customers.

Pros

Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.

Cons

Nothing really. After understanding how the app worked it was just what we needed.

FB
AvatarImg

Frank B.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great customer service, good system, has some quirks.

Reviewed a year ago

I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!

Pros

The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.

Cons

There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

MP
AvatarImg

Mario P.

Mechanical or Industrial Engineering, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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New user

Reviewed a year ago

Decent product for the price. Customer service is good to work with.

Pros

Fairly easy to use, easy transition upon start up, invoicing in timely manner once job is complete. Customer support has always been available when needed.

Cons

The program BUFFERS or stays LOADING way TOO often on both Phone app and desktop version. We spend TOO much time waiting for program to load. Phone app could be better like the desktop version. Phone app limited in some areas.

KK
AvatarImg

Keith K.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My right hand person

Reviewed a year ago

I always recommend ServiceMonster two other business owner in various industries.

Pros

As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem

Cons

I can’t think of anything I did not like about ServiceMonster.

SW
AvatarImg

Sule W.

Consumer Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Awesome Software

Reviewed a year ago

Absolutely wonderful program. I am a fan of Service Monster.....

Pros

FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.

Cons

The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .

ServiceMonster FAQs

Q. What type of pricing plans does ServiceMonster offer?

ServiceMonster has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of ServiceMonster?

ServiceMonster has the following typical customers:
Freelancers, Small Business


Q. What languages does ServiceMonster support?

ServiceMonster supports the following languages:
English


Q. Does ServiceMonster support mobile devices?

ServiceMonster supports the following devices:
Android, iPad, iPhone


Q. Does ServiceMonster offer an API?

Yes, ServiceMonster has an API available for use.


Q. What other apps does ServiceMonster integrate with?

ServiceMonster integrates with the following applications:
ResponsiBid, authorize.net, NiceJob, Zapier, Broadly, Stripe, SendJim, Google Calendar, Twilio


Q. What level of support does ServiceMonster offer?

ServiceMonster offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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