Text Request - 2026 Pricing, Features, Reviews & Alternatives

Users report that Text Request's SMS Messaging is essential for quick and easy communication with customers, patients, and clients. They find it helpful for sending appointment reminders, answering questions, and sharing photos for evaluations. Reviewers appreciate the ability to create templates and send mass texts. However, they mention limitations like a 120-character limit and occasional crashes. They also highlight the platform's auto-split capability for messages exceeding the character limit and its user-friendly interface for managing communications. Of the 107 Text Request users who gave detailed accounts of their use of SMS Messaging, 98% rated this feature as important or highly important.

Reviewers indicate that Text Request's Communication Management is valuable for organizing and scheduling texts, ensuring continuity of care, and maintaining clear communication with clients. They appreciate the ability to sort messages by recent or unanswered status and the option to schedule texts. Users find it helpful for managing group messages and ensuring team members are informed. However, some users wish for better search functionality within conversations and a standalone app for high usage. Of the 55 Text Request users who gave detailed accounts of their use of Communication Management, 95% rated this feature as important or highly important.

Users report that Text Request's Alerts/Notifications are important for timely responses to client messages. They appreciate the auditory notifications on desktops and personal phones, which help them stay updated. However, reviewers mention issues like the lack of visual icons, the need for a capability to set working hours, and the desire for notifications specific to certain lines or users. They also note occasional delays in notifications and the importance of integrating alerts within browser or Windows platforms. Of the 100 Text Request users who gave detailed accounts of their use of Alerts/Notifications, 89% rated this feature as important or highly important.

Reviewers highlight the importance of Text Request's Transcripts/Chat History for maintaining records of conversations. They find it essential for justifying actions, scheduling, and resolving misunderstandings. Users appreciate the ability to download, file, and reference chat history. However, some mention inefficiencies in sorting conversations and difficulties in searching for recent messages. They value the documentation provided by chat history for compliance and customer service purposes. Of the 45 Text Request users who gave detailed accounts of their use of Transcripts/Chat History, 89% rated this feature as important or highly important.

Users feel that Text Request's Chat/Messaging is a straightforward and user-friendly way to communicate with clients, patients, and staff. They appreciate the real-time messaging capabilities, integration with websites, and the ability to send and receive images. Reviewers find it helpful for confirming appointments, sharing information, and maintaining a paper trail. However, some users mention issues with tracking message threads and the need for departmental texting designations. Of the 114 Text Request users who gave detailed accounts of their use of Chat/Messaging, 87% rated this feature as important or highly important.

Reviewers indicate that Text Request's Customer History is helpful for tracking past communications and customizing customer interactions. They appreciate the ability to see previous messages, which aids in follow-ups and resolving disputes. Users find it convenient for maintaining a log of customer contact and ensuring continuity in communication. However, some mention difficulties in transferring contacts from other platforms and the need for improved search functionality within customer history. Of the 77 Text Request users who gave detailed accounts of their use of Customer History, 84% rated this feature as important or highly important.