Valian - 2026 Pricing, Features, Reviews & Alternatives

Valian adds an AI front desk to the practice management system you already run. Nothing is migrated and no one relearns their job.

CORE FUNCTIONS

- Inbound voice: Amy answers every call, at any hour, and handles several at once. She identifies the caller, determines intent, and books, reschedules or cancels against live availability.

- Scheduling: appointments are written back to your practice system. A wait list refills cancellations automatically.

- Patient messaging: two-way SMS and email, confirmations, reminders, and a single inbox holding every call, text and email against the patient record.

- Insurance eligibility: real-time verification by patient and by procedure code, with the full coverage breakdown saved to the patient's file. A check that meant twenty minutes on hold takes seconds.

- Digital check-in: intake and check-in forms sent by link, completed before arrival.

- Recall and reactivation: campaigns that pull from historical patient records.

- Reputation: review requests and response handling.

- Escalation: anything urgent or clinical is routed to a human with the call context attached. Amy never gives medical advice and makes no clinical decisions.

SPECIFICS

- Deployment: cloud, web-based. No desktop install, no on-premise server.

- Telephony is built in, so no phone system change is required. Existing numbers can be ported or forwarded.

- Every call is recorded and transcribed, and stays attached to the booking it produced.

- Persistent per-patient memory: what a patient said last time is available on the next call.

- Multi-location supported, with per-location scheduling, hours and reporting.

INTEGRATIONS

Connects to 50+ practice management and EHR systems, including Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, CareStack, Denticon, Curve Dental, WinOMS, SoftDent, Sensei Cloud, PracticeWorks, axiUm, iDentalSoft, tab32, Oryx, Archy, AbelDent, DentiMax, MOGO, Datacon, Practice-Web, Dolphin Management, Ortho2 Edge, ChiroTouch, EZDERM, ModMed EMA, DrChrono, Elation Health, Experity, athenaOne and Office Practicum.

SECURITY AND COMPLIANCE

- A Business Associate Agreement is signed at onboarding, before any patient data flows.

- Per-practice data isolation: one practice can never read another's records.

- Patient data is never used to train AI models.

- Access is role-based, and every automated action is written to an immutable audit log.

PRICING

Usage-based, with no contracts and no seat fees: $1.00 per connected call minute, $0.25 per text or email, $2.50 per insurance verification, $10 per month per practice phone line. Insurance verification is also sold on its own, free for the first 30 days with unlimited checks.