ZIVUX.AI - 2026 Pricing, Features, Reviews & Alternatives

ZIVUX.AI is an AI powered customer relationship management platform designed for small and medium sized enterprises in India and emerging markets. It unifies sales pipeline management, WhatsApp Business communication, marketing automation, customer support ticketing and human resources functions within a single system built on one customer record. The solution supports industry verticals such as manufacturing, retail, e-commerce, real estate, professional services, logistics, education, healthcare and banking and financial services. It scales to meet the needs of teams ranging from five to five hundred users.

The platform’s six AI driven capabilities automate end-to-end customer engagement workflows. The Conversation Intelligence engine analyzes messages from WhatsApp, email, social messaging and online marketplaces to classify intent, urgency and sentiment and routes conversations to team members based on configurable criteria. The WhatsApp Bot Automation module handles pre-approved templates, branching flows, round-the-clock responses and escalation paths while tracking broadcast replies against deal records. The Rule-Based Workflow Engine provides a no-code builder to trigger notifications, tasks and escalations upon stage changes, keyword matches, elapsed time or custom field updates. Automated Replies and Flows enable multi-step drip sequences with behavior driven logic, festive cadences and reactivation loops for dormant prospects. Real-Time Analytics delivers live dashboards for sales performance, support resolution, service level compliance, forecasting and attribution. The AI Lead Scoring and Qualification system assigns scores from zero to one hundred based on intent, fit and engagement to help prioritize outreach.

Upon lead entry the AI scoring engine evaluates each lead and assigns it to a representative according to territory, specialization, deal size or round robin rules. A prioritized task chain is created with service level agreements that include an initial call within two hours, delivery of a quote on day one, confirmation on day three and escalation on day seven if no progress occurs. At the same time a WhatsApp nurture sequence sends a welcome message and brochure on day zero, use case content on day three, customer stories on day seven, frequently asked questions on day fourteen and promotional offers on day thirty. Branching logic triggers tasks for replies, continues nurturing for silent prospects and reactivates dormant leads after sixty days. The sales module features a visual pipeline with filters for stage, owner, source and score along with bulk actions and detailed lead timelines. The support module converts incoming messages into tickets with service level tracking, agent metrics and a unified conversation history. Additional tools include a quote builder, forecasting, tax compliant invoicing and integration with point of sale systems for retail.

ZIVUX.AI integrates natively with the WhatsApp Business API to offer basic web access on entry plans and full API functionality on advanced tiers with broadcast messaging, template management, automated responses and opt-in compliance. Communication from email services, social messaging platforms, industry marketplaces and sales directories is consolidated into a unified inbox. Integration with telephony providers enables call routing and agent workspaces for call centres. Accounting software integrations synchronize financial data for manufacturing and distribution. Real estate integrations connect with property listing portals. Data migration from a range of CRM systems is included at no additional cost on growth and scale tiers and data export is available in comma separated and spreadsheet formats without restrictions. Security measures encompass encryption of data at rest and in transit, role based access controls, audit logging, daily encrypted backups and hosting in certified data centres.