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B2B eCommerce Platform Software with Communication Management (2026)

Last updated: February 2026

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Why is communication management important for B2B eCommerce platform software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Communication management facilitates real-time updates on orders and stock levels, streamlines customer engagement through automated emails and notifications, supports team collaboration, and enhances overall customer satisfaction by providing timely and relevant information. Of the 44 reviewers who rated communication management, 77% rated this feature as important or highly important.

Key features of B2B eCommerce platform software based on insights from 527 verified reviews

Cataloging/Categorization: Users value customizable categorization levels, easy product organization, flexible fields, and intuitive navigation for enhanced customer experience. 88% of reviewers rated this feature as important or highly important.
Order Management: Reviewers highlight seamless order tracking, automated emails, integration with shipping carriers, and easy updates for efficient order processing. 81% of reviewers rated this feature as important or highly important.
Mobile Access: Users appreciate responsive design, offline mode, and the ability to manage tasks and orders on the go using mobile devices. 80% of reviewers rated this feature as important or highly important.
Customer Management: Reviewers find it crucial for personalized experiences, hierarchical ordering, account management, and easy access to customer information. 79% of reviewers rated this feature as important or highly important.
Payment Options: Variety in payment methods, including credit cards and PayPal, offers flexible options, enhancing transaction efficiency and customer satisfaction. 79% of reviewers rated this feature as important or highly important.
Inventory Control: Users emphasize the importance of accurate stock information, easy synchronization with ERP systems, and clear communication of item availability. 73% of reviewers rated this feature as important or highly important.