Our sales reps in the field were taking orders using individually different methods during the day and then those orders would have to be transmitted via email or handed in and then manually inserted into the ERP software. This ALWAYS created problems with order accuracy, stock availability and credit control. Our office & warehouse staff would be tied up on the phones for many hours advising sales reps of account status and stock availability and not to mention the issues with inaccurate orders in the distribution cycle. We needed something that could mirror our ERP information on a real-time basis to our sales reps so that they could accurately take orders and manage their customer base. When we first considered this software, we were skeptical on how effective it would be in our business and how more importantly, using an international support service would work for us in a different time zone. After some teething problems working with a local Pepperi integration partner in Sydney, we have now been up and running for over 15 months using the software religiously. Most of the problems we had were due to the way our ERP system was being used and our data capture. Once our integration people sorted that out the only errors we had were genetic issues with networks and the way our ERP was being used. On average we now push through over 500 orders a week without fail. Our accounts staff are no longer desk bound and our sales process is completely mobile to a point where it's now rare that a sales order will be entered directly via the ERP system rather than through Pepperi. For us, this software has given us a completely new perspective on how much more we can automate our processes so I really have only good things to say in this review. If I were pressed to find a negative then all I could say is that the cost of the subscription is more expensive than many other competitive products though from where I sit now, it's well worth the investment. -------------------------------------------------------------------------------------------------------------- Why did I write a review? I was asked to share my experience by my integrator as they are proud of the work they have done and therefore would like others to know about this space. I am a real customer in Sydney Australia, I pay annually for both my Pepperi licences and integration. I also recommend to many of my colleagues and customers this software.
Pros
Where do you start?
Great integration into ERP with many live features including CRM Activities, Mobile receipt printing, instant stock updates, live account balances, sales filters, multiple catalog, special pricing, inventory matrix..
Cons
Cost is higher & Must have a local support partner to setup properly.
Rating breakdown
Likelihood to recommend: 10/10
Heavy catalogs and laptop became Ipad weight. Good quality pictures replaced printed catalogs that often get discolored and wrinkled. Catalogs shows the products we have and not the whole manufacturer items. Inventory integration helps us sell the right products and not the ones out of stock. Storefront and pepperi for buyers increase our B2B order center availability.
Pros
Excellent apple app.
Very good android app.
Excellent graphics quality.
Lots of features.
Pleasant customer relationships.
Cons
Customer support is pleasant, but in low availability, everything takes a lot of time.
Lot's of features, but adding the features takes a lot of time and the price is too high for small business (in my opinion).
The back-office and the overall logic needs a better foundation to "speak" common language, especially with the erp integration (It happenes a lot in fast growing startups that release ton of features that are not fully compatible with every user configurations).
I experience a lot of erp integration issues, sometimes new features doesn't feat my configurations and the system becomes complicated to manage.
Rating breakdown
Likelihood to recommend: 9/10
This is not the first time I have lodged a complaint about this software provider, I previously had an issue with billing and it was only when I had written a review online that the staff at Pepperi contacted me and arranged the immediate refund of monies owing with the request that I take down the review. Upon receipt of that refund I withdrew my review but recognize now that the underlying issues with this company remain. Whilst the software serves its purpose (with limitations), dealings with representatives of this company once they've signed you up and taken your payment is disappointing. With near on three years experience with Pepperi, I feel I am suitably qualified to advise that there are better options available.
Pros
Pepperi served us reasonably well for near on three years despite overwhelmingly frustration early on when had been sold a service at full price for what was clearly still in development on android devices. It's simple in it's layout and easy for the sales reps to utilize in the field, however is limited in it's ability to fully integrate with a number of accounting software packages.
Cons
Customer service is terrible. Pray you don't have a technical issue on Friday or Saturday, the company being based in Israel shuts down for Sabbath. The company has a local representative in Australia for whom I've recently sent three emails, all of which I've received read confirmations, and still no response. Last year we sort assistance for integration of Pepperi order taking directly into Quickbooks to avoid duplication of data entry. The software doesn't provide this function and we were redirected to a local software developer who expressed disinterest. We noticed within the Quicken apps recommendations that there were a number of Pepperi alternatives which provided the integration and subsequently made the switch in January. In March, having checked the fine print, terms and conditions - we cancelled our subscription to Pepperi and requested a refund of the unused annual premium that had been charged in advance as we are entitled to under the observed terms. Two months later and numerous requests and we have still not received the refund or even acknowledgment of our request. We're now looking at pursuing civil proceedings through VCAT.
Rating breakdown
Pros
The program is extremely user friendly and intuitive. Pepperi has increased my efficiency in the field 10 fold and I love having so much customer data at my fingertips 24/7. The customer service is fantastic and they really listen and try to meet our company's needs, even to the point of adjusting aspects of the software based on our requests. It is so nice to work with a software developer that is motivated to be consistently improving their product and is so supportive of their customers!
Cons
The initial customer inventory input aspect of the software is a bit time-consuming , as it pertains to our particular industry, but Pepperi is in the process of making some improvements to this.
Rating breakdown
Likelihood to recommend: 9/10
Amazing experience! If showcasing your products visually is crucial to your sales process on the field, Pepperi is most definitely the tool for you! It also has custom-pricing available.
Pros
In a past consultancy I worked on for a B2B security equipment distributor, the company was looking to expand sales of its less popular inventory. This was difficult, because the field sales consultants couldn't carry around samples of EVERY single item in the catalog. Integrating Pepperi made showcasing a wider variety of items in the inventory easy, and I would dare to say, fun! It worked! In a matter of 6 months the company saw growth in sales, including less-known products. The field sales consultants carried around Android tablets, so visualization, order taking and order building became quicker and more efficient...
Cons
Although the user interface is very nice, and easy-to-use, it is a bit heavier, so if your field sales reps are going to use it, make sure the data plan is good, if not you will experiment soome unwanted lag.
Rating breakdown
Likelihood to recommend: 10/10
Customized pricing available for large customers
Sales teams that still accept orders with pens and paper are working at a distinct disadvantage. Pepperi is a cloud-based solution that automates the sales process and brings order taking into the 21st century. Rather than taking orders on paper, Pepperi enables sales teams to sell through e-catalogs, which are accessible on mobile devices. This shortens the order-to-cash cycle and prevents costly mistakes.
With catalog and order-taking apps for both sales teams and buyers, Pepperi has the market covered. The company has grown to become the number one mobile sales rep app with integrated features for customer management, sales team management, and business intelligence. Pepperi’s platform integrates with third-party accounting, ERP, and CRM solutions.
Pepperi for Sales Teams is a tool for field sales teams. Pepperi combines a mobile catalog (e-catalog) with order management, sales automation, and contact management features.
Using Pepperi, businesses can create multiple e-catalogs, PDF attachments, and video links. Salespeople can then open these catalogs on their tablets and use them to accept orders and close more deals when selling to clients in the field. Pepperi also provides users with smart upselling, cross-selling, and down-selling recommendations.
All orders placed through Pepperi are trackable thanks to a centralized order center. In addition to centralizing orders, sales teams that use Pepperi are also able to centralize contact and account information. Advanced features make it possible for users to record interactions, schedule activities, attach documents, view contact information, and track sales targets through Pepperi, as well.
Using Pepperi, sales teams are able to create their own e-catalogs. These e-catalogs display images and product information clearly, with high-definition retina display. They are accessible on both mobile devices (tablets) and desktop computers.
Begin using Pepperi by building a catalog with the products you’re trying to sell to clients. You can create multiple catalogs with an unlimited number of dynamic categories, depending on your organization’s needs. Select from multiple view options, and add custom fields based on your specific industry or product. Pepperi also allows for PDF attachments and video links.
Pepperi’s order management features help sales teams efficiently manage incoming orders. (This includes those orders that have multiple variants, including mix and match and pre-packs.) All order and transaction information is accessible 24/7 through Pepperi’s order center.
Once you’ve impressed clients with your e-catalog, it’s time to get down to business and start accepting orders. With Pepperi, you can mix and match options, including units of measurement, minimum orders, and case quantities. You can set up multiple price lists and discount policies, as well. Automatic notifications will appear when orders fall below price minimums and when certain items are out of stock.
One of the smartest ways for sales teams to increase revenue is by boosting their average order sizes. Pepperi makes this as easy as possible, with automated upselling and cross-selling tools for sales professionals.
Using Pepperi’s upselling and cross-selling tools, you’ll be able to run special offers like “Buy 2 Get 1 Free” or “Buy 2 Get 1 for 10%-Off”. You can also give your customers discounts on items from certain lists if they buy a pre-determined amount of goods, and set up tiered discounts for clients buying in bulk.
Knowledge is power in the sales world, and Pepperi aims to put as much knowledge as possible at its users’ fingertips. Through Pepperi’s CRM module, users can access a detailed account dashboard with information about every customer interaction.
Click over to your CRM to begin managing and scheduling client calls, meetings, and emails. Pepperi lets you set up custom activities and surveys. You’ll also find color-coded mapped views of your accounts. Location-based GPS within the accounts map view take Pepperi’s CRM to the next level.
One of the toughest aspects of managing a sales team is keeping everyone on track and meeting targets. Pepperi aims to simplify sales team management with tools for setting and tracking goals. Task management can easily sync with Outlook.
You can start sending performance charts to your reps and managers at regular intervals using Pepperi’s automation features. The application also offers route map and activities tracking, along with commission charts and team bulletin boards.
Pepperi integrates with more than 60 ERP and accounting systems. A few of the systems Pepperi integrates with include QuickBooks, SAP Certified, Oracle, FreshBook, Sage, MYOB, Microsoft Dynamics, Xero, Infor, RAKS, and Salesforce.
Sales teams that use Pepperi can expect to spend at least $28 per user, per month, when billed annually. Pepperi’s most popular plan is its Professional offering, which includes mobile CRM, integration, and GPS tracking for $48, per user, per month, when billed annually. Pepperi’s most comprehensive plan is its Ultimate one, which costs $98 per user, per month, when billed annually. Selecting the Ultimate plan gives teams access to advanced features such as route and activity planning, sell-though management, and stock taking.
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