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Top Rated Call Center Workforce Management Software with Small business - Page 2

Last updated: November 2026

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30 software options

Nectar Desk logo

Call center software in the cloud

Nectar Desk is a cloud-based call center solution that supports inbound & outbound communication with IVR, ACD, call recording, monitoring, call transfer & more

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3C Plus logo

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

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FLOW logo

Cloud-based workforce management solution

FLOW is a cloud-based Workforce Management (WFM) platform that uses AI and cloud technologies to optimize planning for businesses. With multiple data sources, Flow analyzes metrics from and matches the relevant agent for every customer. By pairing customer preferences with their current usage patterns and accounting for future changes, Flow's AutoML ML-powered algorithms make it possible for agencies to accurately forecast what resources will be needed next week or next year.

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IntraManager Work logo

Centralized platform for managing contact centers

IntraManager Work is an all-in-one platform designed for contact center management, combining HR functions, shift planning, and reporting capabilities. The system features intelligent shift scheduling that automates administrative tasks while providing real-time economic insights through integrated dashboards. It includes employee development tools with testing features and a mobile app that keeps staff connected to workplace updates and schedules even when away from the office.

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Foresight WFM logo

WFM without the black box.

Transparent WFM for contact centers. Upload a spreadsheet, get forecasts and optimized schedules in ~40 minutes. No per-agent fees.

Read more about Foresight WFM

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