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Top Rated Call Center Workforce Management Software with Small business - Page 2

Last updated: September 2026

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29 software options

FLOW logo

Cloud-based workforce management solution

FLOW is a cloud-based Workforce Management (WFM) platform that uses AI and cloud technologies to optimize planning for businesses. With multiple data sources, Flow analyzes metrics from and matches the relevant agent for every customer. By pairing customer preferences with their current usage patterns and accounting for future changes, Flow's AutoML ML-powered algorithms make it possible for agencies to accurately forecast what resources will be needed next week or next year.

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IntraManager Work logo

Centralized platform for managing contact centers

IntraManager Work is an all-in-one platform designed for contact center management, combining HR functions, shift planning, and reporting capabilities. The system features intelligent shift scheduling that automates administrative tasks while providing real-time economic insights through integrated dashboards. It includes employee development tools with testing features and a mobile app that keeps staff connected to workplace updates and schedules even when away from the office.

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Amazon Connect logo

Scalable Omnichannel Contact Center Solution

Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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Salesforce Platform logo

Develop enterprise & customer-facing apps

Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any system, automate processes, and create reports. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning.

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