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Top Rated Contact Center Quality Assurance Software with Zapier

Last updated: November 2026

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15 software options

LiveAgent logo

Cloud-based customer service platform for all sizes

LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

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Bright Pattern logo

Cloud Contact Center Software with Embedded AI

Leading global provider of AI-powered omnichannel cloud contact center software.

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XM for Customer Experience logo

Customer experience management (CXM) platform

Automate manual processes to boost productivity and reduce costs with the world's most advanced AI-driven platform for contact centers.

Read more about XM for Customer Experience

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Medallia Agent Connect logo

Customer feedback, coaching, and QA for customer support.

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

Read more about Medallia Agent Connect

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Zoho Desk logo

Cloud-based help desk for all business sizes

Cloud-based omnichannel help desk platform unifying tickets from email, chat, social media, and phone for businesses of all sizes.

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EvaluAgent logo

Quality assurance solution for customer service and sales

EvaluAgent is a cloud-based quality assurance solution for customer service and sales teams. It offers robust workflows for performance management. The platform unifies customer conversations, surveys, and agent performance data. EvaluAgent provides automated scoring for calls, emails, and chat.

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Froged logo

THE one tool for onboarding, engagement & customer support

FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

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Birdie logo

Customer intelligence that connects directly to revenue.

Birdie is a Customer Intelligence Platform that enables CX teams to lead customer-centric, data-backed decisions across the organization. Using AI, Birdie centralizes all customer signals, correlates insights with business metrics, continuously prioritizes the issues and opportunities that matter.

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Ender Turing logo

Call center quality assurance platform with Generative AI

Ender Turing helps businesses automate quality assurance using Generative AI. It offers quality assurance capabilities for agents, teams, and languages.

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Dixa logo

Conversational Customer Service Software

Dixa is conversational customer service software that helps brands build stronger bonds with their customers by unifying phone, email, chat & messaging apps in one easy-to-use interface. Dixa helps brands deliver a personalized customer experience by using customer data & powerful routing features.

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Zingtree logo

Build interactive decision trees that guide your teams.

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes.

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CloudTalk logo

Cloud-based call center software for sales and support teams

CloudTalk is a cloud-based call center solution for sales and support teams looking to improve productivity, customer satisfaction and sales numbers. Integrate CloudTalk with existing tools, buy phone numbers from 140+ countries, use 70+ advanced features and monitor team performance in real-time.

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Freshcaller logo

Modern Phone System for customer support & sales

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without...

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JustCall logo

Cloud-based AI communication platform for sales teams

Quality assurance with real-time coaching, automated scoring, compliance tracking, and seamless integration to boost agent performance.

Read more about JustCall

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Orvera AI logo

The whole customer conversation, resolved.

Orvera is the agentic AI platform for the whole customer conversation. AI agents resolve interactions end to end, Agent Assist guides people when they step in, AI Quality Management scores 100% of conversations, and Voice of Customer shows where to improve.

Read more about Orvera AI

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