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Virtual Assistant Software with Real-Time Monitoring (2026)

Last updated: April 2026

Virtual Assistant Software Key Features

    Based on 606 user opinions, we identified 6 features that are important for any product in Virtual Assistant Software

  • Speech Recognition

    Train your system to interpret and transcribe voice messages

    Average user rating

    4.6

  • Automated Responses

    Automatic reply functionality for incoming messages

    Average user rating

    4.6

  • Natural Language Processing

    Process and analyze human language in text or audio form

    Average user rating

    4.6

  • Conversation Intelligence

    Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

    Average user rating

    4.6

  • Personalization

    Adjust communications based on previous interactions or personal preferences

    Average user rating

    4.6

  • AI/Machine Learning

    Software program that continuously adjusts its behavior based on observed data

    Average user rating

    4.6
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User rating

19 software options

Squaretalk logo

All-in-one contact center platform for sales automation

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Squaretalk’s Virtual Assistants provide 24/7 seamless customer support, lead engagement, appointment management, and survey collection. Let AI handle repetitive tasks while your staff focuses on high-value interactions that require human judgment or empathy.

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Users also considered
Wing logo

Software for managing & delegating recurring tasks

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Wing's dedicated tech-enabled talent completes recurring work like customer relationship management, customer support, email management, and more with high-quality work results.

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Kenyt AI Agents logo

AI assistants for marketing, sales, and support

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Kenyt is an AI-enabled platform designed to help businesses improve customer engagement using chatbots. It allows organizations to build, deploy and manage intelligent chatbots. It enables enterprises to automate repetitive tasks, reduce error rates and provide an improved user experience.

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INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

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Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

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Haptik logo

Conversational AI tool with natural language processing

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Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

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yellow.ai logo

Empowering Businesses with Customer Service Automation

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Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.

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Boost.AI logo

Cloud-based conversational AI platform for enterprise

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Boost.ai helps businesses in banking, insurance, and other industries create, launch, and manage automated chatbots to handle customer queries. Using self-learning AI, it lets organizations use information from existing websites or chat logs to create advanced virtual agents in a matter of hours.

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HiperMe! logo

Unified communications and contact center platform

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HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

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Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

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Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

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Enterprise Bot logo

Intelligent Omnichannel Conversations

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AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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ViaSay logo

Platform that makes customer interactions simple & efficient

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ViaSay is a leading Conversational AI and Customer Experience Automation platform.

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Hoory logo

Cloud-based conversational AI platform

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Hoory is a conversational AI Platform designed to automate customer support processes and streamline communication. As an AI assistant, Hoory understands user intent and provides sharp, context-savvy responses to efficiently handle high-volume queries. The platform offers a robust set of features to elevate the customer support experience.

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Mosaicx logo

Virtual agent and messaging outreach

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Mosaicx uses conversational AI to offer agent-like experiences without human agents. A comprehensive set of service modules means automation creates a better customer experience than ever before.

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Kindly logo

Conversational AI platform

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Combine AI chatbot with conversion optimization, cart abandonment messages, and live chat all in one platform. Users can improve the average order value.

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assist365 - AI-powered Virtual Assistant logo

Listen to the "Real Voice of Customer" with assist365

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assist365 offers to automate the entire customer service workflow across both inbound and outbound. Right from Conversational IVR to handling complex queries for various use cases.

Read more about assist365 - AI-powered Virtual Assistant

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Botmaker logo

A chatbot platform that automates customer service

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Botmaker is an intelligent chatbot platform focused on automating sales processes, through which companies can manage the use of bots, make them experts on specific topics and service flows, and respond to thousands of customer messages simultaneously.

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Kanbu logo
(0)

Personalized AI assistant to manage customer queries

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Kanbu is a personalized AI assistant that provides accurate and immediate responses. It personalizes communication and optimizes business processes with generative AI. Kanbu can be customized in terms of style and visuals, and it can process data from documents, websites, and well-known integrations, reflecting them on multiple websites and adapting to different languages.

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vBots logo
(0)

AI-driven Intelligent Automation Solutions

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vBots is an AI-powered automation platform designed for insurance agencies to streamline operations without complex coding or integrations. It automates key tasks like bill reconciliation, policy renewals, cancellations, and document retrieval—customized to fit your workflows.

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VoiceOwl logo
(0)

Voiceowl is a Gen-AI Voice Virtual Assistant for Enterprises

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Voiceowl is a purpose-built Gen-AI Voice Virtual Assistant for B2B enterprises across industries, delivering smart conversations for the entire customer journey (from prospecting to customer support).

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