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Self-service BI and Analytics platform
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Glenn S.
Associate Director of Talent Development & Brand
Telecommunications, 501-1,000 employees
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Glenn: Hey, my name's Glenn, I'm a talent development director for the telecommunications industry, and...
Skye K.
Founder & CEO
Management Consulting, 1-10 employees
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Skye: Hi, my name is Skye. I'm a marketing director in the interior design industry, and I give Zoho...
Alejandro Enrique M.
Telecommunications, 501-1,000 employees
Used daily for 2+ years
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As technical support to customers via telephone is essential to analyze all those metrics with which we can determine the current status of the operation and each of the consultants who operate in it, indicators such as average operating time, level of service, level of attention, incoming calls, answered and abandoned calls are examples of the many metrics that we can analyze with Zoho Analytics and which in a single dashboard is possible to view in order to determine the direction or adjustments to be made by the administrative staff, this tool provides details and accurate predictions of your business unit.
There are many tools to analyze data but when looking at the features provided by Zoho Analytics I can highlight its wide and diverse ability to import data through its connectors, these data are analyzed with its powerful BI processes also based on ZIA (Artificial Intelligence) providing details and highly accurate forecasts; All of the above is complemented with an impeccable and detailed visualization, in addition to this, with a perfectly organized dashboard and strategically located KPIs, this allows the work group or external staff that addresses such reports to see the most concrete details in order to make future operational decisions.
On a monthly basis we analyze the historical traffic of incoming, answered and abandoned calls in our operation, this data is imported in csv format and generally exceeds 250 thousand records; we have detected at the moment of importing this information a notorious slowdown of the tool and even being blocked for several seconds although after visualizing the information already in the tool this behaves with total normality, we make use of it to make the traffic forecast for the next month and thus to dimension the personnel and the schedules to achieve the greater attention of calls in some ranges of hours.
Dheeraj U.
Staffing and Recruiting, 51-200 employees
Used daily for 2+ years
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Because of the system's extensive capability and great affordability, I have liked every element of it and heartily recommend it. It aids me in resolving KPI display problems. I can also use it to build client dashboards. This technology allows us to evaluate data from any source. The dashboards and charts are stunning, and with a little creativity, you can create some pretty unique dashboards to show practically any data.
Zoho Analytics is highly powerful since it allows you to build a variety of reports using data from virtually anywhere. Zoho Analytics can handle your needs for basic website statistics, PPC ad data, or data from a distant database. Additionally, I adore how lovely the reports are. It is also quite flexible. Data may be automatically retrieved from all sources. Creating reports, tables, and charts is equally simple for us. It offers versatility in data management and analysis. The support staff is really helpful, and the interface is fairly nice.
The learning curve is steep for novices. When all the apps are running, it occasionally slows. It might be a bit challenging to incorporate anything that isn't a widely used service. Zoho Analytics may be connected to nearly anything, however, certain more complex activities may require some programming experience. Even though it's a fantastic tool, I was a bit let down that it only pushes dashboards to the main account and not to additional Zoho Helpdesks that are associated with the same account.
Simon S.
Legal Services, 11-50 employees
Used daily for 6-12 months
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We've tried to use Zoho Analytics to set up and visualize reports (e.g. one showing all new customers overall and one showing one with all customers subscribing for a specific product). Unfortunately, despite more than a dozen of meetings with Zoho's support team, we haven't been able to get a single one working properly. The UX is really bad and the functionality is limited enough to not even be able to set up the simplest reports.
I've tried hard and long to find something, but in all honesty, Zoho Analytics was the software that wasted the most time for me in 2021...
Practically impossible to set up even the simplest reports (e.g. one showing all new customers based on actual invoice data, or one showing all new customers subscribing to a specific service) without involving Zoho's support, which has high ambitions despite its terrible execution
Alex P.
Telecommunications, 1,001-5,000 employees
Used weekly for 2+ years
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The experience with Zoho analytics is extremely positive, it really allowed us to give life to the data of our operations and processes, thanks to its great analytical power and its ability to transform data into valuable information and detailed reports that it delivers to us, we managed to improve and strengthen in the whole context of the word our business processes and operations, thanks to the accurate and informed decisions that are made today after its implementation.
Zoho Analytics is an excellent business intelligence tool, I like its capacity and availability to measure and analyze data, it is easy to use and at the same time very flexible and adaptable, it offers a neat and intuitive user interface in which you can navigate comfortably, Zoho Analytics allows us to integrate different sources of output data that are obtained from other tools of daily use in the...
It has happened to us a couple of times that when the volume of data we want to analyze is large the tool takes a long time to process it, we really don't know why it happens but it doesn't always happen.
Abhishek S.
Market Research, 51-200 employees
Used daily for 6-12 months
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Overall, it's a great software. Customized dashboard feature is really effective and helpful for data analytics. Even its deep analytics helps in auto-generating reports & insights out of the data, which is very handy!
The best thing about this software is its integration part. One can easily integrate it with any application, besides it allows one to integrate it with famous software like HubSpot, Salesforce, Google Analytics, etc. Data can be easily imported from multiple sources along with the blending and merging data option which is super helpful when handling large data sets. One can also build Pivot tables in this which provides the similar features as Excel.
It is comparatively expensive and seems extravagant!
Dulamragchaa B.
Financial Services, 201-500 employees
Used daily for 2+ years
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The need to make sense of data generated across my organisation , is why we use Zoho analytics. Zoho analytics has helped with discovering insights hidden within day to day data generated in my company.
Zoho analytics connects with a variety of data sources, this has allowed us to directly connect Zoho with tools we use at work. It does not matter if they are business applications , custom applications , databases , files and feeds or even web urls. Zoho simply connects with them all.
To go beyond auto-generated reports on the Zoho analytics platform requires advanced knowledge of data science , especially for handling complex queries. Simply put, Zoho analytics is not necessarily designed for beginner data professionals.
Kathy C.
Financial Services, 10,001+ employees
Used daily for 2+ years
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I am using Zoho analytics for data preparation and analysis purposes. The process of gathering , visualizing and analyzing data is as easy as it has ever been.
Vast data integration capability. Zoho connects with every major source of data in my company. It connects with the most important business applications that we use in the workplace, integrates with our selected database of choice, and makes data upload as straight-forward as it can be by supporting file formats including xml, . csv , JSON, html and so on.
Limited capability of Zoho's mobile application and the tendency for delayed notifications on the mobile app. are obvious weaknesses that I can identify from my Zoho analytics experience.
Mohit S.
Staffing and Recruiting, 501-1,000 employees
Used daily for 2+ years
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Obtain data automatically from almost any source. Easy to create reports. The way data is presented—in pivot tables, charts, etc.—helps increase employee and business efficiency.
It enables us to import several Excel sheets, connect the data table, and build sophisticated reports. It allows us to create superb drill-down dashboards. It helps me to monitor activity for certain marketing tasks and observe what my sales staff is up to.
The Zoho analytics mobile app is difficult for me to use, and notifications frequently arrive late. There is no option to automatically share a report to Google Drive, Dropbox, FTP, or Zoho Workdrive.
Mansi M.
Computer Software, 10,001+ employees
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The overall experience was smooth setup, and excellent results from the dashboard.
I liked the most that I could connect my database with their platform easily. They have some steps that prepare my data for visualization, and I am able to create compelling and modern-looking visualizations in my central dashboard. The tables and overview provided by the dashboard help me analyze my sales, and I was also able to set a trigger to send emails from my dashboard every Monday to the involved stakeholders. I can connect my data from any source like excel, google sheets, quick books, etc. Their software also provides an AI tool with which I can chat and get my answers in a very natural way.
No cons were identified. I feel it is excellent software for creating insightful dashboards and identifying trends.
Gbenga S.
Construction, 1-10 employees
Used daily for 6-12 months
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The ease of set up is top tier, Recommended for my Organization, and help set up my team
The Zia Insight feature is Amazing, I can easily generate Insights on my data with the aid of AI, just type questions in the text box and get answers easy!
Training will be necessary for the new user to adapt to the Zoho analytics platform. A few difficulties in the initial deployment process, which can be overwhelming.
Vivek W.
Information Technology and Services, 1,001-5,000 employees
Used daily for 1-2 years
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- Easy to use - Value for money with almost all features required on regular basis for PMs - Scalable - Easy report sharing
- The variety of pre-defined common reports generally required on regular basis are readily available for new users. - New reports can be created with little extra efforts. - Existing reports can be easily modified on need basis. - Features like report sharing, mail scheduling features are extremely useful. - Space quota availability is good enough for bigger database. - Level-1 customer support available on chat is quick and good.
- Number of users is limited for various slabs. - Limitation on number of email addresses while scheduling reports is restricted which makes report sharing cumbersome with larger groups. - Post level-1 customer support should be improvised for better turn around time. - Initial training for new Zoho Reports' users should be more effective as all the potential users for Reports are mostly PM / middle...
Jon P.
Renewables & Environment, 1-10 employees
Used daily for 2+ years
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We are Zoho users and generated reports within each separate app provides us good business insights. However, when we really want to dig deep or generate dashboards to include say sales information next to marketing analytics next to financial kpi's we can do this easily and attractively using Zoho Analytics. It's an awesome app!
Zoho Analytics is awesome. The different types of reports that you can create with data from almost anywhere make this a very powerful app. It's fairly easy to drag and drop the data you need into the report, and then choose form many different styles of reports.
Sometimes it seems like you need to have a coding background to make sure you have your reports set up the right way. I would say 4 out of 5 reports we produce are fairly basic and are simple to configure. That 1 out of 5 where we may try to pull data from more than 1 source and really dig deep with filters and what have you can sometimes be tricky. Like anything though with a little patience and experience it becomes easier.
Praveen R.
Information Technology and Services, 10,001+ employees
Used other for 6-12 months
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Today reporting has become one of the important factors as well as an important aspect of the company which affects its ratings. We often talk about various top reporting tools, but we fail to recognize the best ones, Zoho Reports is considered as one of them. One of the reasons why I choose it the most because Zoho Reports integrates seamlessly. It can report in a variety of ways such as charts, graphs,...
Although Zoho Reports is the extremely useful app it has some negative aspects also. If you want to use it to the fullest, you must go through the high learning curve. Sometimes, the importer gets unsteady and on the other hand, sometimes you need to generate more and more info to work on some reports. For using slabs, its number of users is limited. It has problems regarding consolidating different entities as well as the implementation of SQL is also not proper. Even its modelled data set is not very helpful as it doesn’t extract 100%. It shows some problems in creating complicated reports. If you ask about API, it’s not good yet!! Some of the problems regarding loading of tables and reports should also be kept in mind!!!!
Michael K.
Marketing and Advertising, 1-10 employees
Used daily for 2+ years
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Our customers really love the ZOHO Reports . In addition we are able to wrap up all the data into enterprise reports. We also used ZOHO Reports to create an email newsletter of KPIS and we created nearly 8,000 ZOHO Reports KPIs. A great software product.
We create our own dashboard reports that we email to customers. The data that we use is very complicated to put together and hard to communicate. Using ZOHO Reports we are able to make a lot of different types of reports that communicate the information perfectly. In addition we integrated ZOHO Reports with ZOHO WIKI, ZOHO CRM, and ZOHO Creator. All the reports and data exchanges worked perfectly between all the applications.
We really like ZOHO Reports. Overall there was not much not to like. I don't have a comment for this section.
Suresh S.
Hospitality, 1,001-5,000 employees
Used daily for 1-2 years
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Overall it has been a good experience working on the software as lot of time is saved in generating reports and taking business decisions. The option to create endless customized reports is also a very useful feature.
The software is easy to use and can be customized as per requirement. Lot of options to create different reports, charts and tables. The drill down feature is really helpful which gives the insight into the actual issue and can drill down deep, even into the data base to ensure its accuracy. Our organization uses the software for all top and medium level meetings to give first hand information on revenue to the top management. Speed at which the reports are generated is also commendable.
Those who are new to the software would take some time to understand the different options available as there are no Faqs or help menu.
David H.
Semiconductors, 1,001-5,000 employees
Used weekly for 1-2 years
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It provides the opportunity to generate visually attractive and dynamic reports, which allow us to represent and analyze data efficiently. Its use in data analysis and interpretation is extremely useful and essential.
It is a very easy to use platform, both for users with a lot of experience in data analysis, as well as for beginners. It also allows you to connect data from a wide variety of sources. It is easy to create, customize reports and share them quickly. It has a wealth of integrations that significantly boost productivity.
I would like to make the connection process with some databases faster.
James B.
Primary/Secondary Education, 11-50 employees
Used daily for 2+ years
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Zoho reports features the following functuonalities that provides good data reporti g to business owners and managers. 1. Report templates 2. Drqg and drop functionalities for report creation and customization. 3. Report extraction and sharing. 4. CRM integration
You may need to have some knowledge in database relationships and SQL, at least the basics. It may feature templates that works to almost all business requirement, however, customizing it or creating an advanced report will need some background in DBMS.
Chad k.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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its helpful will the service desk software
yeah they must just keep the previous build dashboard with the new builds
when the DB serice breaks from snapshot restores, but cant say if it a anaytlics issue or windows
Verified reviewer
Warehousing, 5,001-10,000 employees
Used daily for 1-2 years
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Overall I really love this product and it has given us the ability to run reports and create insights into Data we had on-premise and in the cloud.
By far most favorite feature is the ability to integrate so many different data sources into this product. We were able to integrate our on-premise ticketing system and create dashboards, reports and trend analysis with a few clicks of the mouse.
The only "concern" I have is the software does not look like it is easily scalable to handle a large number of users. Currently we're only using it for a few dozen of our upper management to run reports.
ALYSSA C.
Financial Services, 11-50 employees
Used daily for 2+ years
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We track numerous items in Zoho, ranging from employee productivity to lead tracking and generation. I can literally pull any report I want and it's done instantly. Love it!
The reports are so very easy to manipulate. They criteria listing is very straight forward and does not require previous experience to operate. I have never run into an issue with the reports feature.
Honestly, there isn't much not to like. The reports section works well and is very easy to navigate.
Omarie P.
Construction, 51-200 employees
Used daily for 1-2 years
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This is compatible with Zoho CRM which is awesome! I can easily whip up reports for every aspect of my job. I have customized reports that are sent on a weekly basis to different contractors and departments and I am really considering adding the entire Zoho Office to my small business in the future as we grow. Great customer service.
Sometimes it’s hard to find the solution to a question. It’s not always as easy as looking it up on google because of the fact that some parts of Zoho require coding. Customer service is readily available to help though, so that is sufficient for me.
James B.
Primary/Secondary Education, 11-50 employees
Used daily for 2+ years
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Zoho reports in general is a great reporting tool, although it may require some optimization when it comes to relationships.
Ease of use Building reports and dashboards are easy Gives better insight to businesses compared to some reporting tools Very affordable Supports multiple file types
Linking modules without relationship can be challenging Report updates are either based on the automated sync or by updating it manually
Chris H.
Telecommunications, 51-200 employees
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Having used many database solutions before i have encounter many issues with collecting data and reporting, not only doe Zoho Reports stride past the rest as it easily groups my data into tables and allows me to cross report on them via the easy to use drag and drop report creator or via the more experience SQL functions. We didn't just use it to house of small data we released Zoho Reports across...
think i have mentioned lots in the above comment
Very rare you hit an obstacle but may have to be getting in touch with the support team usually have to leave a voice mail then wait an hour or so to get a response
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
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Functional but not beautiful
I love that I can build out projects as well as a tasks within each project and then track exactly how long you are spending on each project. It makes tracking billable hours much easier as well as track who is spending time on what tasks for each project.
It's not user friendly and it's not pretty to look at.
Jeffrey L.
Marketing and Advertising, 11-50 employees
Used weekly for 6-12 months
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The ability for the software to pickup our custom fields - it has replaced the need for a full ERP system and is saving us tens of thousands of dollars annually. The company also keeps updating smaller items, even without me raising a feature request ticket, that makes it easier to use the software. My example: the embed report function was a little buggy and giving restricted access to a report I hosted on a zoho.sites.com site, but I wanted it to be unrestricted. They added a new edit table functions tab that allowed me to not only change this, but also gave me additional control options on how the information is reviewed, displayed, and exported.
There's an initial learning curve on how to build a report before you can jump in and see live numbers. Also, it would have been nice if I had done an initial demo or assisted launch. I just jumped right in and it took a few reports to get it right, but if you're savvy with software this should be a breeze.