Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are.
User friendliness and absolutely great customer service. Overall a transparent and simple tool with a lot of helpful options.
Customer support is responsive and really interested in helping you.
When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable.
I think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive.
All custom links are displayed in one list and if you're using a lot of them - it's hard to sort them and to find the right one.