DocSend Reviews

Professional, flexible, scalable technology that makes every start-up look good and gives every investor a sense of confidence

Sometimes confusing to differentiate between content, spaces, etc. Sometimes confusing to figure out how to create custom links.

1.-Easy of use for managing documents on the platform 2.-Extremely easy way to upload files to the software 3.-Weekly reports by email 4.- Really love that you could see who access your files, how many times and the time spent per page

I think personal version almost no reporting, something that could be a withdrawal since next subscription plan is 4.5x more expensive

Pricing looked attractive. BUT it turned out this was a "you get what you pay for" situation.

DocuSend falsely claims that you can set the software to disallow downloading of documents. [SENSITIVE CONTENT HIDDEN] This is NOT true. What they don't tell you is that anyone can simply Print the document to PDF. When I challenged their customer service people on this, they claimed that they couldn't stop it, but that their software would distort the document so it is not readable. It is true...

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We like the integration with gmail. It allows us to share large files easily, while keeping track of who opens it.

We feel the e-signature feature needs lots of improvement. We would love to see form completion and signature so we could have share our business agreements/contracts using this platform. Also it will be great to share videos privately and keep track of who watches de video.

Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.

They have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal

The fact that I can track who views it, where it's viewed, and how many times is a big deal whether for fundraising or business development.

Yes, I wish I could share videos securely and track views within docsend or with a standalone docsend video feature. It's my number 1 future feature want.

I really like the analytics it offers that shows engagement of the user. I also like that users can download content if they want. And finally, I love the way content looks on mobile.

I wish they had a feature like Pocket so people could save content for later. Also, I would love users to be able to listen to content rather than just read it.

control confidential information, get insights, simple and good UX

I think you guys could upgrade the logo and look of the interface, but thats not really too relevant as it is about function and function is great

I love that you can upload a document, send it to any recipient, and still update that doc without having to blast everyone that has access.

I wish you could send electronic agreements via DocSend. Like what DocuSign does - it would be amazing to have that feature.

The Top-3 features I really like are: 1) viewing total time a user spent on every page to track what pages works well and what should be improved 2) custom links for the specific user to track what is relevant for him and what is not 3) integration with PersistIQ for tracking the behavior of every user without creating the custom link for everyone manually

1) The free version is very limited, you cannot even display a social preview for your documents, which makes you unable to evaluate the real impact (Docsend's icon, instead of a social preview, decreases the open rate) 2) All custom links are displayed in one list and if you're using a lot of them - it's hard to sort them and to find the right one 3) you have always keep in mind that you should use the specific link for your team, it would be better if you could filter visits by IP to screen out team visits (like Google Analytics does)

Awareness of when your audience engages with time sensitive documents (eg fundraising pitchdecks)

Generally good value - our usage ebbs and flows so wish we could price by usage if minimal activity that month

I love the feedback on the decks I send out to potential investors. Who has reviewed them, how long they spend on them. Its also VERY mobile friendly so that's amazing. I've heard from 1st hand sources of companies where well meaning investors offered to share a competitor's deck (they declined). This is less likely to happen with DocSend and a link that expires on a date you set. Especially impressed with the new features that the DocSend has rolled out in the last month.

I want the same features and support for video!

- Very user-friendly - Easy to understand analytics for our documents - Support for many document types - The tool also gives the facility of giving a live walkthrough of the documents via phone or in person.

- NO Support for pitch videos - It's little expensive - Sometime the website is very slow.

Maxime, thanks so much for the review! We'd love to help you out with any questions around pitch videos / site performance. We'll follow up with you in just a moment.

The customer service and attention to detail with clients is incredible. They respond very quickly to all types of questions and follow up to make sure that everything is going smoothly or has been resolved. The software is great as a marketer to know what types of content and pages are resonating or not. I'm not flying blind in what is REALLY working or not.

There are a few features that can be iterated on for heavier users of the platform to help make mass lists or document creation faster and more streamlined.

You can save and share your documents safely. You can even set an expiration date and the document cannot be viewed anymore

Link creation can get tedious and has a lot of steps

Thanks for the review! Out of curiosity: have you tried our Gmail or Outlook integrations? They'll save you a ton of time by integrating directly into your inbox so that you can quickly create links on-the-fly without even having to go to docsend.com.

DocSend makes it very easy to share and manage access to sensitive information. When we fundraise, we use DocSend so that we can easily share presentations that would be impossible to control access to via standard email. Using Docsend means that we can control access to, and track data on everything we send out. We can see who views our deck, who shares/fwds it, and track our success metrics. Even better, when we make a critical change, we can revoke access to the original document and issue a new version.

I don't have any real complaints about this application, but one thing that would be useful is an easier way to redirect an old document link to a new document - without having to send a new link. I anticipate that this will happen so it should be fine.

It looks very nice. Overall design is easy to work with. Receiving reports, when people review, is very helpful.

Very difficult to accomplish certain tasks. Can't verify info stored on a space (without re-downloading) since the preview given is nearly unreadable. No sortability in the headers. Moving sections is tedious. Not having the most basic functions (like: Back) is a bit annoying.

DocSend makes it easy to send proprietary documents to investors, customers, and potential partners. It accepts a variety of formats, but we especially use it to share PDFs that others can view for a limited time without saving to their own computers. It gives us more control over changing versions of documents, and removing allowed viewers after a certain amount of time.

DocSend's pricing is a bit steep, and doesn't yet support non-document formats like spreadsheets.

Tracking the opens & time spent on each slide, one click NDA, data room spaces.

Price for multiple users is hefty for a startup so we just have one admin.

User friendliness and absolutely great customer service. Overall a transparent and simple tool with a lot of helpful options.

The value of the service is far low from the exorbitant amount of money required for the subscription. In addition, the limitations seriously impede any serious transfers to be done. For instance, word files must not contain more than 100 pages. This is a big limitation for an organisation such as ours where we specifically work with large files and we want to send them encrypted. Also there is...

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DocSend is very easy to use; the analytics are easily understood and it supports a lot of document types.

DocSend can't get through some corporate firewalls that make clients unable to access the document/s.

It's free and easy to use. Our firm uses this platform in tracking the documents we send out externally, so we can prevent unauthorized access. We can also set an expiration date so it can only be available during the time being.

No cons were added to this review

How easy it's to configure it. the power of information that it offers you.

Being a freelancer, I cannot afford a plan greater than the basic payment, since the next level exceeds the price for an organization as small as mine, it would be great to have a plan designed for single freelancer

For me the best thing is Gmail (Chrome) extension and possibility to safely share content with possibility to manage it afterwards.

Sometimes UX/UI looks too complicated, eg. too many unless tabs and buttons in the web version.

- That you can see live who is viewing - The ability to see time split by page - The ability to create multiple different links for each document

- It would be great if it could integrate with CRMs to store data collected by it