DocSend Reviews

Pros
DocSend is a great tool that we use in our office to share presentation materials and candidate resumes for clients. I like the feature where you can password protect it and you can set an expiration so that the file or link cannot be access by the one you are sharing it with if it is beyond the specified expiration date. The good thing about the expiration setting is that once the client or the other person access the link again, it will provide a message that the file has already been expired and the client or the individual needs to contact us again so that they can get or so that we can reactivate the file for them - easy way for us to know that our client needs to use our service again.

Cons
I don't have any bad issues with DocSend, but maybe I hope they can resolve minor crashes, and the time it consumes to upload a file. The link is also short, but I hope there is no DocSend word in the URL because it is consuming that I need to use bitly or google url shortener still to remove the DocSend word in the URL that I will be sharing to our client.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Love the ease of use and how in depth info they give you. I am able to track everything from who is opening my document, when they are opening it, what kind of device and where they are. I have been using docsend since it beginning stages and it has came such a far way and is huge now.. We use it to do e-signatures on waivers we send out as well and the open and click rate is through the roof wether you use it or not it is super simple for someone to sign a doc.

Cons
They have had a few bugs here and there which is lost me some time in work but as they grew and got stronger the service downtime has been minimal

Rating breakdown

Likelihood to recommend: 10/10

Pros
- Very user-friendly - Easy to understand analytics for our documents - Support for many document types - The tool also gives the facility of giving a live walkthrough of the documents via phone or in person.

Cons
- NO Support for pitch videos - It's little expensive - Sometime the website is very slow.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I really like the analytics it offers that shows engagement of the user. I also like that users can download content if they want. And finally, I love the way content looks on mobile.

Cons
I wish they had a feature like Pocket so people could save content for later. Also, I would love users to be able to listen to content rather than just read it.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The customer service and attention to detail with clients is incredible. They respond very quickly to all types of questions and follow up to make sure that everything is going smoothly or has been resolved. The software is great as a marketer to know what types of content and pages are resonating or not. I'm not flying blind in what is REALLY working or not.

Cons
There are a few features that can be iterated on for heavier users of the platform to help make mass lists or document creation faster and more streamlined.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that you can upload a document, send it to any recipient, and still update that doc without having to blast everyone that has access.

Cons
I wish you could send electronic agreements via DocSend. Like what DocuSign does - it would be amazing to have that feature.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You can save and share your documents safely. You can even set an expiration date and the document cannot be viewed anymore

Cons
Link creation can get tedious and has a lot of steps

Rating breakdown

Likelihood to recommend: 7/10

Pros
User friendliness and absolutely great customer service. Overall a transparent and simple tool with a lot of helpful options.

Cons
The value of the service is far low from the exorbitant amount of money required for the subscription. In addition, the limitations seriously impede any serious transfers to be done. For instance, word files must not contain more than 100 pages. This is a big limitation for an organisation such as ours where we specifically work with large files and we want to send them encrypted. Also there is no voice or video conferencing options with the secure presentation. In a period when dozens of free encrypted file transfer services offer similar options sometimes for free, DocSend needs to really up their game and look at the market they compete with, work on the limitations of the tool, and think about the prices especially for users that end up paying 30 dollars a month for one file transfer.

Rating breakdown

Likelihood to recommend: 3/10

Pros
DocSend is very easy to use; the analytics are easily understood and it supports a lot of document types.

Cons
DocSend can't get through some corporate firewalls that make clients unable to access the document/s.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's free and easy to use. Our firm uses this platform in tracking the documents we send out externally, so we can prevent unauthorized access. We can also set an expiration date so it can only be available during the time being.

Rating breakdown

Likelihood to recommend: 10/10

Pros
With an absolutely neat and uncluttered interface and a few set of simple steps, I will have full complete control of my sales docs.. all with the best customer viewing experience and user analytics!

Cons
Literarily nothing! Newly introduced 'Spaces' should require a bit mobile optimization that I am sure the guys will take care of.

Rating breakdown

Pros
I like that it integrates very well into MS Outlook via an Add-in, making it very easy to incorporate your trackable content into your email. There is no need to send a heavy attachment and weigh your email down. Very quick and easy boarding, and the learning curve is short. Customer support is responsive and really interested in helping you.

Cons
The Add-in is not updated often enough, and MS's frequent updates sometimes disable the add-in, making it tedious to frequently have to manage it and add it back on

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ability to see how long people spend viewing our work and which of our presentations grab them - this is an incredibly useful tool.

Cons
Some (a small number) of organisations are unable to access the links due to corporate firewalls and the format isn't effective for viewing some presentations e.g. those in Excel

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very easy to use, easy to create unique links for each new contact / viewer, and track how viewer is interactive with each document.

Cons
It is a bit more difficult to to splice and parse each viewers information than I think it should be, but overall I love the platform.

Rating breakdown

Likelihood to recommend: 10/10

Pros
East way to organize presentations and share with a team! Best software for small edits and file files.

Rating breakdown

Pros
I like how you can take a multitude of documents, links, and graphics and put it into one cohesive space to email and easily present. I also like that the dev team is always implementing new features from customer feedback.

Cons
I don't like how people on our team can see across the whole team at other users' accounts. This makes it sort of clunky.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Docsend answers a problem that most startups have who are out there raising money and trying to sign up strategic partners.. Who has actually seen my pitch deck and how long have they spent on it. Docsend delivers strategic insights on reader engagement with your presenation , which is critical in followup meetings.

Cons
Its a great product.. however the price of the product could be a bit lower. and the trials could really be unlimited visits and unlimited features..

Rating breakdown

Pros
It is extremely easy to use, and the insights I gain from the stats on visitor completion have made me a much better visual communicator. I no longer think of my pitches as "complete," but rather an ever-evolving process. The way it is truly cross-platform (mobile, tablets, desktop) is impressive.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Allows us to see when people are reading sent documents. We can tell who and when each document has been accessed. The ability to password lock our documents is also very helpful.

Cons
Docs must be sent via docsend and not through our own e-mail client. Also the way docs are organized in the platform can be a bit confusing.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Easy to upload docs. Easy to send docs and track who has opened them. Easy to create unique links per deck for each client.

Cons
Interface is a little old school and hard to navigate. Hard to organize all the decks and make sure the right link goes to the right person.

Rating breakdown

Likelihood to recommend: 8/10