App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

DocuWare Logo

DocuWare

Document management and workflow automation

learn more

(9)

DocuWare Features

Features Summary

Functionality

4.5

/5

60

Total features

59

3 categories

DocuWare features

API
Access Controls/Permissions
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Asset Lifecycle Management
Audit Trail

Common features of Document Management software

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Approval Process Control
Archiving & Retention
Audit Management

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

60

Price starts from

ic-pricetag

No pricing info

learn more

Total Features

59

Unique features

  • Template Management

  • File Recovery

  • Electronic Forms

  • Single Sign On

Functionality

4.6

/5

24.6K

Price starts from

6

/user

Per month

learn more

Total Features

29

Features in Common

22

Unique features

  • Multi-Device Support

  • Remote Access/Control

  • Encryption

  • Real Time Editing

Functionality

4.5

/5

26.2K

Price starts from

6

/user

Per month

learn more

Total Features

19

Features in Common

12

Unique features

  • Team Chat

  • Chat/Messaging

  • Document Generation

  • Project Management

Common DocuWare comparisons

Reviewers who mentioned features said:

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best Tool for Electronic Document Management

Reviewed 5 years ago
Pros

I use and manage DocuWare in the company where I work, it has an incredible administration tool, allowing you to create multiple access profiles, with rules for viewing and writing, allows you to create several file trays for separation and organization of them, among others features. Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without...

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Docuware Review

Reviewed 3 years ago

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Vendor response

Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

DocuWare: Serviceable

Reviewed 2 years ago

My experience was good. As stated, once you figured out what you needed to do to complete the transaction, it was fine.

Pros

Our association used Docuware for about six years and for where our business model was at the time, it served a good purpose. Once you figured out the system, it was easy enough to use, albeit a bit "clunky." We used it primarily for uploading invoices and bills to be paid.

Cons

It was challenging to find past invoices with this system. Docuware was not overly intuitive, so it took a fair amount of time to figure out how to access and pull up past invoices if there were questions about payment.

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. The situation that you describe is not typical. DocuWare is known for its ease of use and powerful search capabilities. Customers are able to assign keywords they choose, such as vendor and date, as well as use full text search. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and very versatile

Reviewed 3 months ago
Pros

It offers a wide variety of features to enhance, organize, and streamline the document management process. It improves collaborative work with the team and is very agile for carrying out daily office tasks. It allows you to manage different types of documents in a simple way, which allows the work team to save time and greatly improve our workflow.

Cons

I wish it offered more integration options to maximize its potential

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. We have recently introduced DocuWare iPaaS connectors, which allows users to connect DocuWare Cloud to over 1,000 other cloud applications. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Une solution flexible rapidement adaptable dans un système d'information

Reviewed 2 years ago

Exemple récent d'implémentation dans le contexte du Covid-19. Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures. Celui-ci permet aux équipes métier de stocker des documents dans le but de les faire signer par leur N+1. La personne devant signer est notifiée automatiquement qu'une signature est faire suite au dépôt du document, de même pour le dépositaire une fois que le document a été signé.

Pros

- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Cons

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Showing original review in French. See translation

Vendor response

Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Keeping Track with DocuWare

Reviewed 4 years ago
Pros

I really liked how this software helps to keep track of all documents, paper and electronic. All files can be uploaded and organized to find for later use. All files can be tagged with different information to pull up at a time when you might not know what you are looking for yet. Various locks or administrative controls can be implemented on a user by user basis for security reasons.

Cons

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes. I spent did spend a lot of time searching the system and with it could be easier to use..

Vendor response

Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at customer.feedback@docuware.com. We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great document retention software

Reviewed 7 months ago

Overall the product does what we need it to do in an efficient manor that helps us to have a secure storage platform across multiple offices

Pros

Ours is on premise and security is key along with the ability to track/cross reference with Dynamics CRM

Cons

It can be quite time consuming during the storage process

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your overall experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Best Of All Time and sensational tool for documents management.

Reviewed 6 months ago

Enables ease of documents sharing. Automates business processes. Documents can be stored securely.

Pros

It's simple to organize and manage documents and files. Enables ease go search and display documents and files. Ensures ease of documents access.

Cons

I haven't experienced any downside with DocuWare as it matches all what I need.

Vendor response

Thank you for taking the time to review DocuWare. I'm glad that your experience with our solution was positive. If you have further input, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Is there a better platform? You decide!

Reviewed a year ago

It has been good to us for many many years. I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads. Creating new "document trays" is simple and made easier with creating new users now.

Pros

DocuWare has been a crucial part of our environment for many , many years! When it goes down, which is not too often, my team is crippled. However, it has been back up quickly in my cases. The configuration aspect is easy for even the basic IT user.

Cons

There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

Vendor response

Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Docuware

Reviewed 3 years ago

Overall experience has been good, its saves our files which is what we need. I would give the software a 10 if it had a few more tools/options to modify and save the files.

Pros

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Cons

Once a file is archived, you cannot (in my experience) delete it out of the system if needed. It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is". Also, I have done this many times and hit the save button too fast and then had to go back and find the file to re-name or enter because a field was not complete- in the system lets you save blank fields, so just be careful!

Vendor response

Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Docuware

Reviewed 3 years ago

i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.

Pros

It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.

Cons

sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.

Vendor response

Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Incredible email delivery and storage system.

Reviewed 2 years ago

The system works very well as sending and saving information, but it is not the best service to edit emails due to the lack of updating, however its main function fulfills perfectly so I recommend it, it is possible to see other services and observe it is possible to find much more complete features, although docuware stands out very well.

Pros

Docuware a system that allows us to carry out different types of processes among the most relevant is the saving of information and keeping protected emails to be sent either automatically or manually, in this way we can use a much more efficient system in sending of mail and data protection, this is what docuware offers and I can say that it is efficient, I am happy because it works in a very correct way and which makes a difference totally to other software for sending and receiving mail.

Cons

Among some fundamental problems is the writing and revision of emails in the service is a little different from other emails, be it Yahoo, Outlook, Gmail or corporate emails, because in this its tools are a little old and outdated, so It can be difficult to edit an email, so they should improve this design and add text tools.

Vendor response

We appreciate you taking the time to review DocuWare. We're happy to hear that our solution enables you to save, retrieve and secure email efficiently and has improved your other processes. Please contact your DocuWare reseller or Regional Sales Director to make sure you're using the most current version of DocuWare. I will also pass your ideas for improvement along to our product team. If we can be of assistance please reach out to us directly at customer.feedback@docuware.com

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Investing in DocuWare was a good decision. It provides affordable value to our organization.

Reviewed 5 years ago

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Pros

One of the big reasons our DocuWare roll out was such a success was because our IT vendor worked with us to develop a training and implementation `ramp-up approach that allowed us to continually roll out the solution to our departments. DocuWare has saved us weeks of time, in terms of finding needed information. We like that DocuWare is very customizable in how we are able to store documents. We also like that it provides a shared vault that everyone can pull from, ensuring consistency in document use.

Cons

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare has leapfrogged the competition

Reviewed 4 years ago

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Pros

DocuWare has become the most feature-rich, combined document management and intelligent data capture solution available today. Affordably priced and fully customization. The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Cons

The cloud based offering needs to provide concurrent user licenses.

Vendor response

Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

From a big failure to a success story!

Reviewed 4 years ago

We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

Pros

1. The interface is easy on the eyes, intuitive, and user-friendly 2. Effective drag and drop functionality 3. Users can perform multiple tasks in multiple documents without leaving the main console

Cons

1. Lack of appropriate training for users and administrators 2. Lack of documentation and information on the web to troubleshoot problems on your own 3. The company does not seem invested in its clients' education of how to use the product

Vendor response

Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

Reviewed 5 years ago

Document management is a breeze.

Pros

End-users typically have no trouble using the software and pick it up intuitively. Adding documents to the repository and retrieving them after is a breeze.

Cons

As an administrator, I find the management interface to be convoluted and difficult. So convoluted, in fact, that if you don't work with the interface on a very frequent basis you will find yourself struggling to perform most configuration changes. Knowing where to change something -- even which interface to use to change something -- is difficult. Why is there an administration area that is not web-based, and then workflow management is web-based, etc.? All management functions should be in a common interface, with a common look and feel. That's simply not the case here.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Easy to approve Invoices

Reviewed 2 years ago
Pros

When it comes time to approve invoices, they are all in a queue and ready for me to stamp them as approved or reject. No need to go searching - it is a pretty simple process.

Cons

When typing in search fields, the appropriate selection will eventually appear in a dropdown menu, and must be selected. If you type the search criteria with an exact match and press enter, you will not find what you are looking for unless you have also entered a wildcard search(*).

Vendor response

Thank you so much for your review of DocuWare. We appreciate your feedback. We're glad that your company has benefited from our solution's ability to make collaboration easier and automate time-consuming manual tasks. If we can ever be of assistance, please contact us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Docuware

Reviewed 4 years ago

I like having the access to all of our orders at my fingertips. I wish more coworkers used this, instead of picking up the phone or emailing me for information. They can find it all in this online filing cabinet called Docuware.

Pros

We use Docuware as our online filing cabinet. Anything you need to know about an order, you can find in Docuware (as long as it is scanned in and updated accordingly).

Cons

Sometimes items are not uploaded in a timely fashion and/or not linked to the packet.

Vendor response

Thank you so much for taking the time to write the review. Experiencing slow upload speeds is not typical. We want to better understand your issues so that we can offer the appropriate assistance. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to work with you to improve your experience with our solution.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

DocuWare converted our paper A/P process into a smooth online workflow.

Reviewed 5 years ago

Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

Pros

The DocuWare consultant tailored the product to our specific needs. We incorporated many validations and lookups across to the target ERP system (SAGE). The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

Cons

We did not build enough tracking/audit fields at the onset, upon hindsight. Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Documented Docuware Success Story

Reviewed 6 years ago

As a Docuware client for over 15 years I have seen this product evolve. We have utilized this program to scan, index and search real estate title documents. From our first use we knew this product was going to revolutionize our title company and it has done this without any loss of productivity and, in fact, has saved manpower and storage dollars. From the moment we created our first "cabinet" with one entry till now where we house over 40 million images that are accessed by personnel from all our locations, we experience exceptional response time and absolutely no "down time". I highly recommend this product to anyone in the title industry.

Pros

Functionality, ease of use, and very small learning curve.

Cons

I have no adverse thoughts.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful

Reviewed a year ago

Using daily to upload shared files within our facility for easy access

Pros

Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access

Cons

Nothing is missing that I’m aware of and I haven’t really ran into any issues. Maybe make the search area easier?

Vendor response

Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at customer.feedback@docuware.com if you have further comments.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Good Software

Reviewed 4 years ago

Docuware is a very easy software to scan and access reports. It's a place to store documents

Pros

- good software to store company's documents - easy access in searching specific documents

Cons

- at this moment of time their is nothing bad to say about this software

Vendor response

Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Document Management and workflows

Reviewed 4 years ago
Pros

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) . This is very customizable for each business based o their requirements. Also the ability of Docuware to integrate with DB's is amazing and to pull and push data based on your configuration

Cons

I wish their configuration is centralized in one area. And I see they are in this process now

Vendor response

Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

We researched document managing programs, Docuware is by far the best program available! WE LOVE IT!

Reviewed 5 years ago
Pros

Simplicity, Thorough, and Value these are some words that come to mind about the Docuware program. We are in the process of "managing" 17 years worth of document. Through Docuware we are able to "spider web link" our Bill of Ladings to our Packing Slip to our PO's to our Invoices (AP) to our Customer Invoices (AR) to the SDS sheets to the Certification of Standards documents our customers require....

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Document Archival!

Reviewed 5 years ago

Document Archive.

Pros

Web based software. Works with almost any device. Complies with our strict security standards. The software is very flexible and easy to use.

Cons

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.