DocuWare Features

DocuWare

Cloud-based & on-premise document management

4.56/5 (48 reviews)

DocuWare Feature Summary

  • Archiving & retention
  • Authorized access controls
  • Barcode scanning
  • Centralized electronic storage of paper & digital documents
  • Collaboration tools
  • Compliance management
  • Document data stored encrypted
  • Document distribution
  • Document management
  • Dynamic workflow
  • Electronic signature capture
  • Employee management
  • File management
  • Forms management
  • HIPAA compliance
  • Indexing
  • Integrates with existing CRM systems
  • Integrates with existing ERP systems
  • Integrates with existing email applications
  • Intelligent Indexing technology
  • Invoice processing
  • Permission management
  • Role-based permissions
  • Search functionality
  • Task management
  • Vendor management
  • Version management
  • Workflow management

Collaboration Feature Comparison

Most popular features of all Collaboration apps

API (237 other apps)
Access Control (182 other apps)
Activity Dashboard (130 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (154 other apps)
Calendar Management (106 other apps)
Chat (137 other apps)
Collaboration Tools (254 other apps)
Collaborative Workspace (173 other apps)
Commenting (165 other apps)
Customizable Branding (128 other apps)
Document Management (133 other apps)
Document Storage (164 other apps)
Drag & Drop Interface (143 other apps)
File Management (118 other apps)
Permission Management (166 other apps)
Projections (121 other apps)
SSL Security (119 other apps)
Search Functionality (214 other apps)
Third Party Integration (161 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


0 reviews

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Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


39 reviews

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DocuWare Feature Reviews

25 reviewers had the following to say about DocuWare's features:

Chris Levey

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

2017-05-16

Document management is a breeze.

Pros

Adding documents to the repository and retrieving them after is a breeze.

Cons

As an administrator, I find the management interface to be convoluted and difficult.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Lucas Habeeb

Simple, easy software though slightly limited

2019-08-26

Pros

DocuWare has a simple interface that is easy to learn and master.

Cons

The interface seems somewhat outdated, but the simplicity is part of the allure of the software

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


We appreciate you taking the time to review DocuWare. We're so glad that you appreciate DocuWare's ease of use and that your experience has essentially been very positive. We have a team that is dedicated to updating our user interface. If you have specific feedback, please contact us at customer.feedback@docuware.com. We'll pass your comments along to our product team.

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Donald Schlorff

Easy to implement and use. We were up and running in a very reasonable time frame.

2017-09-07

Improved efficiency and better document management.

Pros

It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

Cons

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rebecca Mogollón

From a big failure to a success story!

2019-01-08

We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

Pros

Effective drag and drop functionality 3.

Cons

1. Lack of appropriate training for users and administrators 2. Lack of documentation and information on the web to troubleshoot problems on your own 3. The company does not seem invested in its clients' education of how to use the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at customer.feedback@docuware.com.

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Andre C. St. Pierre

DocuWare has leapfrogged the competition

2018-08-15

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Pros

The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Cons

The cloud based offering needs to provide concurrent user licenses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

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Brian LaFleur

Docuware review

2019-06-18

So far, I am absolutely loving it. So easy to use and without having a client to install.

Pros

It makes it so convenient. The UI layout is so intuitive compared to our old document system.

Cons

I don't like that I can't process multiple files by selecting the ones I want to change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at customer.feedback@docuware.com.

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Neisha Pander

Keeping Track with DocuWare

2018-12-22

Pros

Various locks or administrative controls can be implemented on a user by user basis for security reasons.

Cons

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at customer.feedback@docuware.com.

We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

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RAY HOYT

Investing in DocuWare was a good decision. It provides affordable value to our organization.

2017-06-19

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Pros

We like that DocuWare is very customizable in how we are able to store documents.

Cons

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joe Thompson

Tons of bang for the buck!!

2016-04-19

Docuware is a reasonably priced document management system that can be tailored to small or large organizations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Accounting company, 11-50 employees)

Good Software

2018-11-29

Docuware is a very easy software to scan and access reports.

Pros

- good software to store company's documents - easy access in searching specific documents

Cons

- at this moment of time their is nothing bad to say about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com.

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Jennifer Gwyn

DocuWare converted our paper A/P process into a smooth online workflow.

2017-05-24

Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

Pros

The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

Cons

We did not build enough tracking/audit fields at the onset, upon hindsight.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
courtney kabala

Docuware

2019-04-05

Overall experience has been good, its saves our files which is what we need.

Pros

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Cons

It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com.

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SARAH HALL

DocuWare

2019-09-14

DocuWare really helped streamline our invoice processing and document control systems

Pros

It's electronic identification of scanned documents and intelligent filing is top notch

Cons

It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at customer.feedback@docuware.com

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Kurt Payne

Great Document Archival!

2017-05-24

Document Archive.

Pros

Complies with our strict security standards.

Cons

Cost, It costs money and isn't free. But you get what you pay for. Seriously the software is an awesome buy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mahmoud Abou sabaa

Document Management and workflows

2019-02-05

Pros

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) .

Cons

I wish their configuration is centralized in one area. And I see they are in this process now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.

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Rafael Vermöhlen

Verified Reviewer

The Best Tool for Electronic Document Management

2017-10-11

Pros

You can also import documents into DocuWare simply by placing them in a certain pre-defined folder, which is monitored by the system and automatically imports as soon as a document is placed there.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
James Ward

Great Document Management Software

2016-03-30

Quick and easy to store customer documents and perform quick search of customer data when we need it on demand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Denise Hoback

Good.

2017-05-22

Pros

Functionality is great - makes searching for documents easy and easily and.

Cons

Uploading documents and sorting are time consuming and difficult to get it done easily and effectively.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Human Resources company, 51-200 employees)

DocuWare Review

2019-03-27

Pros

I like that it gives me a preview of the files before I open them.

Cons

The search function is not very good.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to improve your experience with our solution.

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Anonymous
(Computer Software company, 11-50 employees)

Great software

2018-11-30

Pros

You can keep your documents in one place, easy to access and use the documents

Cons

There is nothing I don't like at this moment.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're so happy to hear that you appreciate having centralized access to your documents and data. If we can be ever be of assistance, please reach out to us at customer.feedback@docuware.com.

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Jennifer Booker

Docuware

2019-07-24

i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.

Pros

It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.

Cons

sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com.

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Jeffrey Krol

Great Integration into Outlook

2019-07-18

Pros

I liked having the ability to link documents directly from DocuWare.

Cons

I wish there was a google style search option

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


We appreciate your taking the time to review DocuWare. We're glad that the solution's Outlook integration capabilities work well for you. You can enhance DocuWare's search capabilities by using Full-Text search. You can also use a wildcard by adding an asterisk on either side or on both sides of your search expression. Additionally, wrap multiple search terms in quotes and separate them with AND or OR to use multiple values against a field or fields in a search dialog. Please reach out to your DocuWare Sales Director for further assistance or contact us at customer.feedback@docuware.com.

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Carlos Lopez

no more lost documents, no more folders on the desk

2018-08-19

It greatly facilitates the analysis of documents, since being digital and being in the cloud, you can consult them at any time

Pros

I like that you can have the credit applications, and their digitized attachments identifying the contents by fields and add custom review stamps

Cons

the integration with the Ultimus system is difficult at first but then it works very well

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're happy to hear that DocuWare improved your credit application process and facilitated your integration with your business process management software. You can reach out to us at

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Van Winton

Documented Docuware Success Story

2017-01-11

We have utilized this program to scan, index and search real estate title documents.

Pros

Functionality, ease of use, and very small learning curve.

Cons

I have no adverse thoughts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering DocuWare

We are available to discuss with anyone trying to decide which software works best for them.

Source: Capterra
Helpful?   Yes   No
Read more
Sally Vandegrift Yeast

Improved Service

2017-05-31

Also, greatly simplified locating documents.

Pros

The relationship with our vendors has improved because we now have a consistent and reliable way to communicate order information. We've found that better vendor relationships support better customer service. The breadth of features has also allowed us to improve information flow with our customers.

Cons

As is often the case, the more expert the user the more powerful the tool.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more