DocuWare Features

DocuWare

Document management and workflow automation

4.56/5 (55 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Active Directory Integration
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Barcode / Ticket Scanning
CRM
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Content Library
Content Management
Content Publishing Options
Data Import/Export
Data Migration
Data Retention Management
Digital Asset Management
Digital Signature
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
ERP
Electronic Forms
Electronic Signature
Email Management
Employee Management
File Conversion
File Management
File Recovery
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Information Governance
Invoice Processing
Match & Merge
Metadata Management
Mobile Access
Multimedia Archiving
Offline Access
Optical Character Recognition
Records Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Storage Management
Tagging
Task Management
Third Party Integrations
Vendor Management
Version Control
Workflow Management
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API
Access Controls/Permissions
Active Directory Integration
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Barcode / Ticket Scanning
CRM
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Content Library
Content Management
Content Publishing Options
Data Import/Export
Data Migration
Data Retention Management
Digital Asset Management
Digital Signature
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
ERP
Electronic Forms
Electronic Signature
Email Management
Employee Management
File Conversion
File Management
File Recovery
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Information Governance
Invoice Processing
Match & Merge
Metadata Management
Mobile Access
Multimedia Archiving
Offline Access
Optical Character Recognition
Records Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Storage Management
Tagging
Task Management
Third Party Integrations
Vendor Management
Version Control
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Active Directory Integration
Approval Process Control
Archiving & Retention
Audit Management
Audit Trail
Barcode / Ticket Scanning
CRM
Collaboration Tools
Commenting/Notes
Compliance Management
Compliance Tracking
Content Library
Content Management
Content Publishing Options
Data Import/Export
Data Migration
Data Retention Management
Digital Asset Management
Digital Signature
Document Automation
Document Capture
Document Classification
Document Generation
Document Management
Document Review
Document Storage
Document Templates
Drag & Drop
ERP
Electronic Forms
Electronic Signature
Email Management
Employee Management
File Conversion
File Management
File Recovery
File Sharing
Forms Management
Full Text Search
HIPAA Compliant
Indexing
Information Governance
Invoice Processing
Match & Merge
Metadata Management
Mobile Access
Multimedia Archiving
Offline Access
Optical Character Recognition
Records Management
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Storage Management
Tagging
Task Management
Third Party Integrations
Vendor Management
Version Control
Workflow Management
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Mobile apps

iOS App


3 reviews

Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


49 reviews

DocuWare Feature Reviews

25 reviewers had the following to say about DocuWare's features:

Chris L.

Local support is excellent. They go above and beyond. DocuWare is very end-user friendly.

2017-05-16

Document management is a breeze.

Pros

Adding documents to the repository and retrieving them after is a breeze.

Cons

Why is there an administration area that is not web-based, and then workflow management is web-based, etc.?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Donald S.

Easy to implement and use. We were up and running in a very reasonable time frame.

2017-09-07

Improved efficiency and better document management.

Pros

It has also replaced paper document storage with imaged files which are much easier to work with both from a storage aspect as well as a research aspect.

Cons

At this point we have not had any issues with the system performance or capabilities. It is providing what we need for this function.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Lucas H.

Simple, easy software though slightly limited

2019-08-26

Pros

It is great for document management, creating, editing, and combining documents is simple.

Cons

The interface seems somewhat outdated, but the simplicity is part of the allure of the software

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


We appreciate you taking the time to review DocuWare. We're so glad that you appreciate DocuWare's ease of use and that your experience has essentially been very positive. We have a team that is dedicated to updating our user interface. If you have specific feedback, please contact us at customer.feedback@docuware.com. We'll pass your comments along to our product team.

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Andre C. S.

DocuWare has leapfrogged the competition

2018-08-15

We have use DocuWare for our order processing and accounts payable for nearly 10 years. Over that time, DocuWare has evolved to keep pace with our business and has exceeded our expectations.

Pros

The preconfigured Kinetic solutions for invoice processing and employee management allow users to get up and running in a matter of days.

Cons

The cloud based offering needs to provide concurrent user licenses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from a long-time customer. We designed our cloud licensing model to meet a broad range of customer needs. We will take your feedback into consideration. You can reach out to us with further suggestions at customer.feedback@docuware.com.

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RAY H.

Investing in DocuWare was a good decision. It provides affordable value to our organization.

2017-06-19

Efficiency, cross-department training and use, ability to archive documents we're required to maintain and reduce storage, ability to limit access to specific documents.

Pros

We like that DocuWare is very customizable in how we are able to store documents.

Cons

We feel DocuWare. although we like the product, is not particularly intuitive. Users need a good training to get full use from the program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Danielle B.

Helpful

2021-05-27

Using daily to upload shared files within our facility for easy access

Pros

Makes it easy to scan in files that multiple people need so that everything is in one spot & easy to access

Cons

Maybe make the search area easier?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for your review. We're pleased that DocuWare's capture features and centralized repository are making collaboration easier at your company. We make continuous improvements to our search capabilities and would be happy to get more detailed input from you. Please reach out to us at customer.feedback@docuware.com if you have further comments.

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Anonymous
(Accounting company, 11-50 employees)

Good Software

2018-11-29

It's a place to store documents

Pros

- good software to store company's documents - easy access in searching specific documents

Cons

- at this moment of time their is nothing bad to say about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. We're so glad that your experience has been very positive. If we can be of help in the future, please contact us any time at customer.feedback@docuware.com.

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SARAH H.

DocuWare

2019-09-14

DocuWare really helped streamline our invoice processing and document control systems

Pros

It's electronic identification of scanned documents and intelligent filing is top notch

Cons

It is an expensive investment and endeavor. Working out the all the tweaks can take some patience and time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We're glad that our solution and its workflow capabilities helped your organization improve the speed and accuracy of invoice processing and gain a clearer view of the status of documents and data. If we can be of assistance, please contact us at customer.feedback@docuware.com

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Mahmoud A.

Document Management and workflows

2019-02-05

Pros

It's ability to built workflows for the document (approvals, verifications, reminders....) these workflows can be visually seen on the document (stamps, annotation, comments...) .

Cons

I wish their configuration is centralized in one area. And I see they are in this process now

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for your review. It's great to hear that DocuWare Workflow is performing so well in your organization and that you're benefiting from DocuWare's powerful integration capabilities. As you've noticed, we are in the process of centralizing our administrator configuration functionality. The project will be completed soon. If we can be of further assistance, please reach out to us at customer.feedback@docuware.com.

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Rebecca M.

From a big failure to a success story!

2019-01-08

We had a major setback with the vendor who initially set up the product with our company, to where we had to halt our progress and rollback to our old platform (FORTIS). But we implemented it again and it was a success.

Pros

Effective drag and drop functionality 3.

Cons

1. Lack of appropriate training for users and administrators 2. Lack of documentation and information on the web to troubleshoot problems on your own 3. The company does not seem invested in its clients' education of how to use the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're glad your company is benefiting from DocuWare's user-friendly interface and flexibility. We appreciate the feedback on DocuWare training and documentation and are sorry to hear that we haven't fully met your needs. If you we can be of further help or you have suggestions for improvement, please reach out to us at customer.feedback@docuware.com.

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Joe T.

Tons of bang for the buck!!

2016-04-19

Docuware is a reasonably priced document management system that can be tailored to small or large organizations.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rafael V.

Verified Reviewer

The Best Tool for Electronic Document Management

2017-10-11

Pros

Already for the end user of the company, the graphic interface of the Web part is very easy to understand, without a lot of unnecessary information, after only what the user needs to filter and find their documents.

Cons

Regarding the tool I have nothing to complain about, but the support leaves something to be desired, DocuWare's own support takes some time to answer simple questions at times, but it has a vast documentation that can be used to remedy various types of doubts , often solving simpler problems without having to open a call for support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: GetApp
Helpful?   Yes   No
Read more
Brian L.

Docuware review

2019-06-18

So far, I am absolutely loving it. So easy to use and without having a client to install.

Pros

It makes it so convenient. The UI layout is so intuitive compared to our old document system.

Cons

I don't like that I can't process multiple files by selecting the ones I want to change.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We appreciate hearing from our customers. The ability to process multiple documents at once depends on what you're trying to accomplish and whether you have installed the most current version of DocuWare. Please reach out to your DocuWare Partner for assistance or contact us at any time at customer.feedback@docuware.com.

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Neisha P.

Keeping Track with DocuWare

2018-12-22

Pros

Various locks or administrative controls can be implemented on a user by user basis for security reasons.

Cons

I think this software could use a face-lift, and maybe have a more user friendly dashboard and easier on the eyes.

Rating breakdown

Value for money
Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're so glad that your experience with our software has been positive and that your organization is benefiting from our solution¿s ability to improve the ease of search and retrieval of documents and the roles-based security. If you would like input on fine-tuning your search capabilities, please reach out to your DocuWare Partner or contact us at any time at customer.feedback@docuware.com.

We have a team that is responsible for improving the user experience. They focus on continuous improvement of our user interface. If you would like to get involved by becoming a part of our Product Tester Program, you can register here: https://start.docuware.com/docuware-product-tester-program.

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James W.

Great Document Management Software

2016-03-30

Quick and easy to store customer documents and perform quick search of customer data when we need it on demand.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Computer Software company, 11-50 employees)

Great software

2018-11-30

Pros

You can keep your documents in one place, easy to access and use the documents

Cons

There is nothing I don't like at this moment.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're so happy to hear that you appreciate having centralized access to your documents and data. If we can be ever be of assistance, please reach out to us at customer.feedback@docuware.com.

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courtney k.

Docuware

2019-04-05

Overall experience has been good, its saves our files which is what we need.

Pros

Docuware is easy to use, reporting is easy to generate and the service is always very prompt.

Cons

It would be ideal if you could edit the documents in the inbox (add or rotate pages) however once the documents are uploaded they remain "as is".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're happy to hear that you appreciate how user-friendly the software is ¿ ease of use is an important focus for us. Your ability to delete archived documents is linked to the permissions you¿ve been given. Permission to delete documents is granted on a limited basis to reduce the chance that documents will be deleted in error. You can ask your DocuWare administrator for permission to delete documents. If you have other concerns, please reach out to us at customer.feedback@docuware.com.

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Jennifer B.

Docuware

2019-07-24

i have used it for 4 years a couple different ways, it is easy to use, if you always type in caps its easier to find the information later, its overall a great product to hold valuable information.

Pros

It is easy to use, you can export charts easily, you can make the categories how you want them to be, like permit number, address, you can set up as you need it.

Cons

sometimes its not easy to search if someone entered the information in lowercase or uppercase it may not show, the only thing that frustrates me is the searching of a document.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for your review. We're so glad you value DocuWare's ease of use. We have a team that is dedicated to making sure that our solution is user-friendly. DocuWare search is not case sensitive. So whether the text is upper case, lower case or a mixture of both should not affect the search results. You can also use logical operators like AND and OR to enhance search capabilities. Please reach out to your DocuWare Partner for assistance or contact us at customer.feedback@docuware.com.

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Jennifer G.

DocuWare converted our paper A/P process into a smooth online workflow.

2017-05-24

Our growth is very healthy, so this allowed us to automate and electronically store our documents without adding more space for file cabinets and hold off on hiring additional employees for a period of time.

Pros

The Intellix learning OCR feature was impressive and lived up to the sales pitch, recognizing differences in our vendor base that were surprising (example - some vendor provided dates in mm/dd/yyyy and others presented in dd/mm/yyyy - but DocuWare learned the difference and converted as needed).

Cons

Doing it again, I would have a tracking field on who owns the document - so as to always be able to export a file of all open WIP documents and know to whom that they belong.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Human Resources company, 51-200 employees)

DocuWare Review

2019-03-27

Pros

I like that it gives me a preview of the files before I open them.

Cons

The search function is not very good.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We want to help you get the most out of your DocuWare system. We can work with you to help you fine-tune your searches. With DocuWare you can search by date, type of document, keyword and any other parameters you set up. Please reach out to us at customer.feedback@docuware.com. We would appreciate the opportunity to improve your experience with our solution.

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Christophe L.

Une solution flexible rapidement adaptable dans un système d'information

2020-05-04

Avec l'aide d'un intégrateur, nous avons mis en place un parapheur et son workflow en quelques heures.

Pros

- Solution fiable et sécurisée - Concepteur de workflow graphique - Connecteur Outlook

Cons

La fonctionnalité SmartIndex basée sur la capture visuelle de champs d'applications tierce est une bonne idée qui permet de gagner du temps, mais cela fonctionne mal dans le cas où les utilisateurs utilisent des résolutions d'écran disparates.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We appreciate your positive feedback. We're glad that the ease of setting up DocuWare Workflow enabled your organization to quickly make the adjustments necessary during the Covid-19 crisis. If you would like to learn more about how to optimize the functionality of Smart Connect, please consult your DocuWare Reseller or Regional Sales Director. They will be able to address your issues. You may also reach out to us directly at customer.feedback@DocuWare.com.

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Maud C.

Une GED simple et accessible !

2020-04-27

Nous utilisions Docuware depuis une dizaine d'années en tant que GED en utilisant uniquement ses APIs. L'année dernière, nous avons mis en place une base de partage entre les services comptabilité, gestion, juridique et les commissaires aux comptes qui leurs permet, depuis le front-office de Docuware, d'avoir une vue globale sur l’avancement des bilans financiers.

Pros

L'outil est rapide à paramétrer : en quelques jours ou semaines, il possible d’automatiser/dématérialiser des processus de l'entreprise. Il est simple et facile d'utilisation que ce soit pour les utilisateurs ou les administrateurs/paramétreurs.

Cons

Le front office est un peu "Brut", il faudrait le remettre au goût du jour, avec un design plus attrayant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for taking the time to review DocuWare. We're happy to learn that your organization is benefiting from DocuWare's user-friendlines. its ability to streamline communication and make audits much simpler. We appreciate your feedback on the user interface. It will be shared with our product team. If you would like to be directly involved with our development process check out our Product Tester program at: https://start.docuware.com/docuware-product-tester-program If you have further input, please reach out to us at customer.feedback@docuware.com.

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Charles F.

Is there a better platform? You decide!

2021-04-22

I have no had any user complain about features or missing files. Searching has been good as long as the correct data is inputed upon file uploads.

Pros

The configuration aspect is easy for even the basic IT user.

Cons

There aren't very many --when it's down, it's down. No fixing it by contacting support in the Americas. IT is a global company based in Germany I believe. Getting support during our working hours is almost non-existent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you so much for taking the time to review DocuWare. We're so glad that users in your company are benefiting from
DocuWare's user-friendly features and powerful search capabilities. It's always a pleasure to hear from a happy customer. Your experience with DocuWare Support is not typical. We are committed to offering Level 1 support within 30 minutes and this applies to any case that a customer has identified as critical. We respond to Level 2 requests within 2 hours and Level 3 requests within 5 hours. In addition, we've recently begun to offer 5/24 support for critical issues. Please reach out to us at customer.feedback@docuware.com with more details so that we can assist you.

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Jeffrey K.

Great Integration into Outlook

2019-07-18

Pros

I liked having the ability to link documents directly from DocuWare.

Cons

I wish there was a google style search option

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


We appreciate your taking the time to review DocuWare. We're glad that the solution's Outlook integration capabilities work well for you. You can enhance DocuWare's search capabilities by using Full-Text search. You can also use a wildcard by adding an asterisk on either side or on both sides of your search expression. Additionally, wrap multiple search terms in quotes and separate them with AND or OR to use multiple values against a field or fields in a search dialog. Please reach out to your DocuWare Sales Director for further assistance or contact us at customer.feedback@docuware.com.

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Chris B.

Docuware Review

2019-07-29

Docuware has been a great experience for our Company. It has allowed us to pay invoices faster, track information about who has overcharged us, and track change orders without letting them get lost in the shuffle.

Pros

Docuware is a powerful tool for routing paperwork through workflows. It has eliminated paper running through our office and allowed our employees to work from any location without needing physical access to the paper.

Cons

Setting up the workflows is difficult at first, but once you get used to "speaking the language" per se it's not bad at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from DocuWare


Thank you for the great feedback! We love to hear when DocuWare is a great success for organizations like yours.

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