App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Freshchat

Live Chat software for modern messaging

Table of Contents

Is this product right for your business?

Find out with a

Freshchat - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

Freshchat overview

What is Freshchat?

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions:

1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more

2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional

3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels

-Best-in-class AI chatbots that focus on intent and engagement

-Proactive messaging using hyper-targeted rich media campaigns

-Intelligent load balancing and auto-routing capabilities

-Seamless integrations via a rapidly growing app marketplace and custom APIs

-Highly resilient architecture built on AWS and certified

with industry compliances

Key benefits of using Freshchat

Onboard news users, retain existing ones, and re-engage with expired ones with in-app
campaign messages

Generate leads intelligently via the lead bot at all times, auto-upload leads on to your
CRM and help team members focus on high impact conversations

Break the desktop shackles, talk to visitors from anywhere using the agent mobile app

Increase team productivity with assignment rules and IntelliAssign to help them reach
their goals faster

Starting price

₹

69per user /
per month

Pros & Cons

Chat and Chatbots

Ticketing System

Customer Support

Chat Window

Freshchat’s user interface

Ease of use rating:

4.1

(115)

Freshchat pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(9)

3-4(56)

5(50)

What do users say about Freshchat?

It helps my team manage thousands of chats each year with minimal friction or downtime.

Select to learn more

Who uses Freshchat?

Based on 115 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services

Computer Software

Marketing and Advertising

Retail

Others

Use cases

Live Chat

Chatbot

Remote Work

Conversational Marketing Platform

Conversational AI Platform

Freshchat's key features

Most critical features, based on insights from Freshchat users:

Customer support

3.5

(11)

Automated responses

3.3

(10)

Chat/Messaging

4.7

(6)

Support ticket management

4.3

(6)

Code-free development

4.6

(5)

Language detection

3.0

(2)

All Freshchat features

Features rating:

4.0

(115)

Multi-Channel communication

4.9

(9)

File transfer

5.0

(1)

Drag & drop

4.0

(1)

Performance metrics

5.0

(1)

Intent recognition

5.0

(1)

Interaction tracking

5.0

(1)

Real-time conversations

5.0

(1)

Real-Time notifications

4.0

(5)

Remote access/control

4.3

(3)

Remote support

5.0

(1)

Reporting/Analytics

5.0

(1)

Collaboration tools

5.0

(4)

Chatbot

3.9

(13)

Canned responses

4.5

(4)

SSL security

5.0

(1)

Automated routing

5.0

(1)

Surveys & feedback

5.0

(1)

API

5.0

(1)

Task management

5.0

(2)

AI/Machine learning

4.5

(2)

Knowledge base management

5.0

(2)

Real-time consumer-facing chat

4.5

(22)

Live chat

4.6

(15)

Proactive chat

3.7

(9)

Transcripts/Chat history

4.4

(14)

Customizable branding

3.9

(12)

Natural language processing

4.4

(7)

Mobile access

4.2

(21)

Transfers/Routing

4.5

(4)

CRM

4.0

(3)

Offline form

4.3

(4)

Geotargeting

4.0

(1)

Third-Party integrations

3.7

(3)

Real-Time monitoring

(0)

Customer communication

(0)

Contextual guidance

(0)

Reporting & statistics

(0)

Communication management

(0)

Search/Filter

(0)

Single sign on

(0)

Autoresponders

(0)

Augmented analytics

(0)

Alerts/Notifications

(0)

Time zone tracking

(0)

AI copilot

(0)

Activity dashboard

(0)

Real-Time data

(0)

Customer experience management

(0)

Customer history

(0)

Real-Time analytics

(0)

Query suggestions

(0)

Process/Workflow automation

(0)

Customizable templates

(0)

Pre-Configured bot

(0)

Dashboard

(0)

One-to-One messaging

(0)

Employee activity monitoring

5.0

(1)

Multi-Language

4.0

(1)

Multi-Channel management

(0)

File sharing

(0)

Freshchat alternatives

Freshchat

4.1

(115)

Starting from

₹

/user

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.0

Value for Money

4.0

Customer Support

3.8

Slack

4.7

(24K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveChat

4.6

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

LiveAgent

4.7

(1.7K)

learn more

Starting from

No pricing info

Free trial

Free version

Ease of Use

Features

Value for Money

Customer Support

Freshchat pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

₹

0.00

Features included:

10k MUV/Account
Bulk Actions
Chatbot
Chatbot Analytics
Conversation Labels
Freshdesk Integration
Groups
Inbox Views
Mobile SDK
Shopify
Topics
User Properties
Wordpress

Growth

₹

1,799

/user

Per month

Features included:

100k MUV/Agent
Assignment Rules
Basic Dashboard
Business Hours (Global)
Canned Responses
Conversations Overview Report
Facebook Messenger Files
Faqs
Marketplace (App Store)
Offline Experience
Priority Inbox
Private Notes
Up to 2000 Bot Sessions/Month FREE
User Events & Timeline
User Segmentation

Pro

₹

4,799

/user

Per month

Features included:

300k MUV/Agent
Advanced Automations
Advanced Dashboard
Agent Availability Report
Apple Business Chat
Auto-Resolve
Business Hours (by Groups)
Co-Browsing
Conversation Apis
CSAT Survey and Report
Intelliassign
Live Translate
Roles and Permissions
Team Performance Report
Up to 3000 Bot Sessions/Month FREE
Whatsapp Business POPULAR

Enterprise

₹

/user

Per month

Features included:

400k MUV/Agent
Allowed Domains
Allowed Ips
Up to 5000 Bot Sessions/Month FREE
User Authentication(JWT)

User opinions about Freshchat price and value

Value for money rating:

4.0

(115)

To see what individual users think of Freshchat's price and value, check out the review snippets below.

“It helps my team manage thousands of chats each year with minimal friction or downtime.”

Harry S.

Head of CSM

“The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments.”

Okado W.

Marketing Manager

Freshchat integrations (48)

Integrations rated by users

We looked at 115 user reviews to identify which products are mentioned as Freshchat integrations and how users feel about them.

Freshdesk

Integration rating: 4.8 (4)

“We already use FreshDesk as a ticketing system so this was important to us that the integration was easy to use.”

Jessica W.

IT Specialist