Guru Reviews

What I like most about Guru is its seamless integration with everyday workflows. The platform allows for easy access to knowledge wherever you are working, be it in Slack, email, or other platforms. This greatly improves efficiency and ensures that the right information is always at hand. The intuitive user interface and the ability to customize collections and cards also make it easy to organize and find information quickly.

One downside is that the search functionality can sometimes feel a bit limited. While it generally works well, there are occasions when finding specific content requires more effort than expected, especially if the terminology isn't exact. Additionally, the learning curve for new users can be a bit steep, particularly when setting up initial collections or getting accustomed to the various features.

I love how easy it is to create cards and store knowledge. I like the collections/folder structure and how you can set permissions at that level. We also use the Zendesk integration which is great because it's allowing us to have more sources of knowledge when our users search for answers. It's really easy to search and get an answer. The verification process is easy to use and keep up with. Some other things I like: - You can have draft cards and collaborate on editing them. - Comments! Love being able to leave comments on cards to communicate in the platform. - When you publish a card update, you can summarize what changed. - You can create cards in Slack.

I wish Guru could integrate with more sources easily. There are ways to upload sources and there are some native integrations. I like the native integrations because they continue to update and refresh from the source, but we only use one today because those options are limited. I also would like to see more options in the card text editor, like for colors and highlighting. Maybe some themes even to keep everyone consistent. I would like to be able to exclude some cards from verification. Right now, we just push the date out as far as possible.

One of the standout features of Guru is its ability to seamlessly integrate with other tools and platforms. This integration makes it easy for teams to access and update information without interrupting their workflow. Additionally, the intuitive interface and robust search functionality help users find the information they need quickly, which can significantly enhance productivity. The platform also offers features like real-time updates and knowledge verification, ensuring that the information remains accurate and reliable. If you're looking for a way to streamline information sharing and knowledge management, these aspects of Guru might be particularly appealing.

Too many recommendations once every time I used a search engine

I started using Guru a few months ago, primarily to create content that my colleagues use as reference material. It is integrated into our working platform, and I have never needed to contact customer support because it is very user-friendly. The platform offers numerous convenient features, such as creating cards, following authors, and providing feedback on existing cards.

The only issue I have with Guru is the limited variety of formatting tools. However, there are a few ways to work around these restrictions.

It's very user friendly. It works just like Google - all you have to do is having a keyword in mind and then you can find what you're looking for. Its The interface is visually pleasing - it's not cluttered, nor is it too simple. It's clean, interactive, fun. Not to mention its a very soft page/app.

The analytics part could've been better - it could deliver better results and more info about who acessed some card/collection and when.

Guru makes it easy for our global team of support agents to quickly and easily find information to better assist our clients. On the admin side, it's also very easy to compartmentalize info into collections, update existing info, and assign verifier status to qualified agents.

Guru has a learning curve for newer support agents that requires a bit of their time to learn and find their confidence with. However, once this initial plateau is crossed over, the process is easy and intuitive. The other gripe I have about Guru is that sometimes the browser extension does not load properly on a page and requires me to log out and back in.

Guru is a Google for companies. Everything we need to know about the products, workflow processes, and explanations about a specific company - you can just use Guru. This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to handle a specific workflow, or to be updated about what's going on...

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Though it's intuitive, sometimes shared links can be counted as for private use, even though admin didn't set the Guru cards as private. Well, tech issues, nothing new in our Customer Support world.

Guru offers a platform that makes it easy to locate independent contractors with a variety of specialties and abilities. Businesses can locate the ideal professional for a given project because to this diversity.Employers have flexibility with the platform's employment methods, which include fixed-price contracts and hourly compensation, depending on their project objectives and financial constraints.

Despite being competitive, Guru's fees are still an extra expense that companies and freelancers need to take into account. Particularly freelancers may receive much less than their billed fee after deductions. Even with a rating system in place, there is still room for wide variation in the caliber of work, which may need companies to invest more time in thoroughly screening applicants.

What I liked most about Guru is its ability to facilitate the sharing of expertise and knowledge among team members efficiently. Its knowledge management system is well structured, making it easy to access important information and reduce repetitive questioning.

What I liked least about Guru was its user interface, which can sometimes be less intuitive, especially for new users. It might take some time to get accustomed to navigating through its features and functionalities.

The search capabilities in Guru are great (unlike something like Outlook, for example). The "Users who viewed this card also viewed:" is incredibly helpful. I really like the clickable table of contents on the left-hand side of cards.

The only downside is that my company isn't great at staying on top of / updating cards. Would be great if Guru would notify card owners "it's been X years since this card has been updated" to prompt them to review and update. Alternatively, if there was an option for users to "flag" a card and notify the card owner that way.

I like Guru than our previous tools because it’s user friendly. Very convenient to use and can be personalized.

I just don’t like is when it automatically log out.

Slack integration, affordability, great support staff.

I really do not have anything that we are unhappy about.

Our internal support team's knowledge base is being organized with Guru's guidance. In addition to helping them with their workflow, it gives them the knowledge and confidence to trust the solutions they find.

When the dots are obscured by an arrow, making it difficult to see what you're looking for unless you click the corresponding drop-down arrow, which then reveals everything you were looking for, things get more complicated.

It's easy to create, easy to upload and easy to organize information in a useful and productive way. The AI search is also really useful for getting answers quick, as is using AI to help you create net new content.

The recommended cards on the dashboard aren't particularly useful for me, but overall there's really nothing to dislike.

Guru's formatting options mean it's easy to take a complex matter and break it down into highlighable points, as well as contain enough information for those not just looking for a quick answer to gain in-depth context on card topics. Team permissions mean people who only need entry level access to certain subject matters don't get swamped with context that can become overwhelming when trying to sort...

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Most things I can think about being a slight issue with Guru has been solved in recent updates - some cards used to be huge and tough to read while on live interactions, but now AI can summarize a card, or answer questions directly about the point being discussed. The table of contents used to be manual, but now Guru has that feature built in. Devs are obviously super responsive to the needs of users. It's an ideal tool for shared knowledge management. The only thing left is being able to request permissions for a single card if referenced in another and you don't need permission to view the entire board, but you have a topic that needs the deeper knowledge, from the T2 cards when you're a T1 for example.

Guru is a user-friendly software that makes life of the user much easier whenever they need to use it. In my job, I always make sure I have my guru ready because this is our knowledge-based tool and whenever I need to search something, it is very easy to search what I need to look for. It is also very accessible.

Honestly, there is nothing that I didn't like or like the least about Guru. It is perfect for my job and it is something that I would recommend to other people. Guru is a type of software that does not have a con or negative side in it.

Prior to Guru, we were using over 400 Google Docs, and the sharing, permissions, and document search were getting out of control. No one could find their docs - even inside their own department. Department Leads would just create a new Google doc when they couldn't find the old one - confusing the people who bookmarked the old one. No one knew how up-to-date the content was in our SOPs. Now, with Guru, everything is organized, data is kept up-to-date, and everyone can find the docs they need via a simple search. We also love the accountability of mass "announcing" new, or changing, SOPs and then holding people accountable to what they marked as "Read".

We cannot directly connect this to our project management system (Monday) which does create some double work.

We use it to conduct enterprise-level searches and handle large amounts of data using AI. Its intuitive interface and extensive feature set have allowed us to significantly improve the efficiency with which we share and retrieve information. The entire team has very well accepted this platform's ability to integrate with others because it allows everyone to work with the same data set without switching between different applications. Guru's powerful search algorithms and user-friendly interface make it easy to locate specific pieces of information even if we don't know their precise location.

Guru is expensive; however, the platform's many advantages outweigh its price, making it a wise financial investment.

1) Ease of Making knowledge cards2) Users can ask questions for topics where the knowledge isn't available3) Verification of the knowledge cards in a timely manner and on preset intervals.

The discontinuing of the Light users as we had the perfect use case for these users and now paying a full value for the entire org is not viable.

The learning process is shirt as there is a good backup of training videos, most features are intuitive, and the ability to collect knowledge from various users and make them keep it verified is important too.

Folder management can be better, analytics have gone in a very different direction than what is required. We need to know who is creating content individually, team-wise, and learn about gaps. I would like admins to have this functionality on their dashboards and not have to dig around to find that the team features do not really reflect performance. I would also like to reward my top performers with badges.

Guru is unbelievably easy to use and makes remote work a breeze. I cannot imagine training or being trained remotely without the use of this software. One of the things I love as an administrator is the ability for my team to make comments and ask questions on the Guru cards themselves. It helps me to update our resources in real-time. Another thing I love is that Guru will send a weekly digest that includes any unanswered questions, and a list of cards that need to be verified. Having reminders of this verification schedule ensures that we (the administrators) update any policy changes ASAP.

The only hesitancy that my team has around this software is that once you have made a comment or asked a question on Guru, it is permanent and cannot be erased. Often, people will use a different channel to ask questions around Guru cards because they don't want to ask a "silly" question and have that record there for all to see. I personally find all of those questions to be helpful in making our cards as easy to find and follow as possible, but I see why some might be shy to leave a permanent mark in the knowledge base.

With a few integrations available, we can for example see new articles created in our Helpdesk be automatically available in Guru. The integrations also include Zapier, which we allows a great deal of potential for automating.

For some elements of card (article) creation, the editor has certain limitations, there is no anchor for text so you can't quickly link from one section in an article to another.

Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly.

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for. One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

Makes it easy for us to keep an information database for our staff to access on demand. It’s easy for admins to add edits and also allows users to comment and tag themselves in information that may need updating.

Nothing, it provides everything we would require in an info database and more. We switched from a different software for its ability to allow users to track and comment on cards