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Guru
5
555
4
78
3
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2
1
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3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based governed knowledge platform for enterprises
Table of Contents
Guru - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Guru overview
Based on 640 verified user reviews
What is Guru?
By industry, Guru reviewers are most commonly professionals in consumer services (15%). The most frequent use case for Guru cited by reviewers is as a knowledge base (83% of reviewers).
What are the most popular integrations for Guru?
The Guru integrations most frequently cited by reviewers are: Slack (a team communication product rated 4.9 out of 5 for its integration with Guru) and Zendesk Suite (a help desk product, 5.0).
Starting price
Alternatives
with better value for money
Pros & Cons
Cards
Team Information
Processes
Team Collaboration
Technical glitches and usability hurdles
Guru’s user interface
Guru reviews
Overall rating
4.8
/5
640
Positive reviews
95
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.95/10
5
4
3
2
1
555
78
3
1
3
Sev A.
Artist Support
Alyssa V.
Business Travel Consultant
Patricia A.
Customer Care - Team Leader
Anh L.
Head of Martech

Ricardo V.
Client Adviser

Fernanda M.
Social Media CS Advisor
Who uses Guru?
Based on 640 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Guru's key features
GetApp's analysis of 179 verified user reviews collected between August 2021 and September 2024 identifies Guru's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Guru's Knowledge Base Management for its ability to centralize and organize information efficiently. They report that it simplifies access to accurate data, supports real-time updates, and integrates seamlessly with tools like Slack. Users highlight the ease of navigation, tagging, and verification capabilities, which ensure content is up-to-date and reliable. They also value the hierarchical organization and the ability to audit usage through reports, enhancing productivity and decision-making. Of the 63 Guru users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.
Users report that Guru's Content Library centralizes and organizes knowledge assets, making it easy to access, manage, and share information. They find it enhances collaboration and ensures consistency. Reviewers appreciate the ability to save and favorite frequently used cards, which streamlines their workflow. They also highlight the ease of organizing and reorganizing content, which different teams find beneficial for various functions. The library's layout is praised for being user-friendly and efficient. Of the 25 Guru users who gave detailed accounts of their use of Content Library, 100% rated this feature as important or highly important.
Reviewers indicate that Guru's Knowledge Management is important for maintaining accurate and up-to-date information. They appreciate the user-friendly interface, AI-powered suggestions, and seamless integration with tools like Slack. Users value the centralized repository for easy access and the verification process that ensures content reliability. They also highlight the platform's ability to support remote teams by providing real-time updates and facilitating collaboration and knowledge sharing. Of the 78 Guru users who gave detailed accounts of their use of Knowledge Management, 97% rated this feature as important or highly important.
Muminah I.
Account Manager
John J.
Customer Service Representative
kristine b.
Teammate
Users report that Guru's Content Management keeps information well-organized, up-to-date, and easily accessible. They appreciate the AI summarization and search capabilities, which enhance user engagement and collaboration. Reviewers highlight the importance of categorizing and tagging content for easy retrieval and the ability to track document changes. They also value the verification and comment capabilities, which help maintain content accuracy and relevance, promoting efficient collaboration. Of the 39 Guru users who gave detailed accounts of their use of Content Management, 97% rated this feature as important or highly important.
Reviewers feel that Guru's Catalog Management helps organize information systematically, making it easy to navigate and retrieve. They appreciate the intuitive tools for categorizing content and creating collections, which enhance productivity and reduce redundancy. Users highlight the importance of categorization for new hires and for improving search efficiency. They also value the ability to tag topics accurately and the overall organization that facilitates easier access to relevant content. Of the 38 Guru users who gave detailed accounts of their use of Catalog Management, 95% rated this feature as important or highly important.
Users report that Guru's Full Text Search enables quick and precise information retrieval by searching all content fields. They find it boosts efficiency and supports better decision-making. Reviewers appreciate the search capabilities similar to Google, which allow for quick access to relevant information. They also highlight the importance of keyword search, which helps locate specific information even if the exact location or structure is unknown. Some users mention the need for better filters and more intuitive search functionality. Of the 54 Guru users who gave detailed accounts of their use of Full Text Search, 87% rated this feature as important or highly important.
All Guru features
Features rating:
Guru alternatives
Guru pricing
Value for money rating:
Starting from
No pricing info
User opinions about Guru price and value
Value for money rating:
To see what individual users think of Guru's price and value, check out the review snippets below.
Sev A.
Artist Support
Alyssa V.
Business Travel Consultant
Guru integrations (11)
Integrations rated by users
We looked at 640 user reviews to identify which products are mentioned as Guru integrations and how users feel about them.
Integration rating: 4.9 (52)
Integration rating: 4.9 (14)
“Single sign-on and identity management streamline secure onboarding and access to HR records without managing extra passwords.”
Estrella A.
Software Engineer
Integration rating: 5.0 (12)
“Direct customer support tickets are handled by support teams, so raw customer logs don't belong in dev sprints.”
Estrella A.
Software Engineer
Integration rating: 4.9 (9)
Integration rating: 4.8 (7)
“The importance of being able to access my files with ease and their security.”

Teresa L.
School Counselor
Integration rating: 4.9 (7)
Guru support options
Typical customers
Platforms supported
Support options
Training options
Guru FAQs
Guru has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers
These products have better value for money
Q. What is Guru used for?
Guru is a cloud-based governed knowledge platform that structures, verifies, and continuously improves organizational knowledge for mid-size to enterprise teams. It centralizes documentation, internal wikis, and process knowledge into a single verified source of truth, with built-in expert verification workflows that flag outdated content and route it to designated owners for review. AI-assisted search surfaces relevant knowledge directly within existing workflows, reducing the need to switch between tools or chase down subject matter experts. The platform integrates with widely used workplace tools including Slack, Microsoft Teams, Google Chrome, and various CRM and support platforms, delivering verified answers in context without requiring users to leave their current application. Administrators can configure role-based permissions, knowledge collections, and verification schedules to match organizational structure and compliance requirements. Analytics dashboards surface knowledge gaps, usage patterns, and content health metrics, giving knowledge managers actionable data to prioritize updates. Guru supports use cases across customer support, sales enablement, HR, and IT teams, providing each function with tailored knowledge collections while maintaining a unified governance layer. The platform scales from departmental deployments to organization-wide knowledge programs, with SSO, audit logs, and enterprise-grade security controls available for larger organizations.
Q. What level of support does Guru offer?
Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat












