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Guru Logo

Cloud-based governed knowledge platform for enterprises

Table of Contents

Guru - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Guru overview

Based on 640 verified user reviews

What is Guru?

By industry, Guru reviewers are most commonly professionals in consumer services (15%). The most frequent use case for Guru cited by reviewers is as a knowledge base (83% of reviewers).

What are the most popular integrations for Guru?

The Guru integrations most frequently cited by reviewers are: Slack (a team communication product rated 4.9 out of 5 for its integration with Guru) and Zendesk Suite (a help desk product, 5.0).

Starting price

Free

Alternatives

with better value for money


Pros & Cons

Cards

Team Information

Processes

Team Collaboration

Technical glitches and usability hurdles

Guru’s user interface

Ease of use rating:

Guru reviews

Overall rating

4.8

/5

640

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.95/10
Rating distribution

5

4

3

2

1

555

78

3

1

3

Pros
“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”
SA

Sev A.

Artist Support

“It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on.”
AV

Alyssa V.

Business Travel Consultant

“A platform that enables our team to obtain the information we require and to answer our clients' inquiries, to gain knowledge about our tools and processes, and other types of client communication.”
PA

Patricia A.

Customer Care - Team Leader

Cons
“My company has never accessed such similar tool, so we need a lot of initial introduction to the tool especially from the Guru team. Because we have a timezone gap, we find it challenging to arrange meetings with Guru customer service team. Despite lots of videos, we need an actual hands-on guidance for an easier usage of the tool.”
AL

Anh L.

Head of Martech

“The search engine is a little crazy, sometimes you can't find the exact document your searching for, but it could also be an issue with the tags and titles inputted.”
Verified reviewer profile picture

Ricardo V.

Client Adviser

“The limited feature set and user allowance in the free plan make it less viable for larger teams or use cases requiring more advanced functionality”
Verified reviewer profile picture

Fernanda M.

Social Media CS Advisor

Who uses Guru?

Based on 640 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Consumer Services
Information Technology and Services
Health, Wellness and Fitness
Music
Others

Use cases

Knowledge Base
Knowledge Management
Productivity
Remote Work
Employee Communication Tools

Guru's key features

GetApp's analysis of 179 verified user reviews collected between August 2021 and September 2024 identifies Guru's most critical features and summarizes user sentiment about those features.

Knowledge base management

Reviewers appreciate Guru's Knowledge Base Management for its ability to centralize and organize information efficiently. They report that it simplifies access to accurate data, supports real-time updates, and integrates seamlessly with tools like Slack. Users highlight the ease of navigation, tagging, and verification capabilities, which ensure content is up-to-date and reliable. They also value the hierarchical organization and the ability to audit usage through reports, enhancing productivity and decision-making. Of the 63 Guru users who gave detailed accounts of their use of Knowledge Base Management, 100% rated this feature as important or highly important.


Content library

Users report that Guru's Content Library centralizes and organizes knowledge assets, making it easy to access, manage, and share information. They find it enhances collaboration and ensures consistency. Reviewers appreciate the ability to save and favorite frequently used cards, which streamlines their workflow. They also highlight the ease of organizing and reorganizing content, which different teams find beneficial for various functions. The library's layout is praised for being user-friendly and efficient. Of the 25 Guru users who gave detailed accounts of their use of Content Library, 100% rated this feature as important or highly important.


Knowledge management

Reviewers indicate that Guru's Knowledge Management is important for maintaining accurate and up-to-date information. They appreciate the user-friendly interface, AI-powered suggestions, and seamless integration with tools like Slack. Users value the centralized repository for easy access and the verification process that ensures content reliability. They also highlight the platform's ability to support remote teams by providing real-time updates and facilitating collaboration and knowledge sharing. Of the 78 Guru users who gave detailed accounts of their use of Knowledge Management, 97% rated this feature as important or highly important.

See related user reviews

“Being able to surface relevant knowledge while working in tools like Zendesk, Salesforce, Gmail, or Slack drastically reduced context-switching and made knowledge feel like part of the workflow.”
MI

Muminah I.

Account Manager

“What I liked least about Guru is that, at times, it can feel a bit rigid when it comes to customizing content and workflows. While the platform is great for knowledge sharing, I sometimes find the structure limiting when trying to tailor certain features to fit specific team needs.”
JJ

John J.

Customer Service Representative

“Guru is a robust tool for centralizing knowledge, offering quick access to accurate information, seamless integration, and real-time updates, thereby boosting productivity and decision-making.”
kb

kristine b.

Teammate


Content management

Users report that Guru's Content Management keeps information well-organized, up-to-date, and easily accessible. They appreciate the AI summarization and search capabilities, which enhance user engagement and collaboration. Reviewers highlight the importance of categorizing and tagging content for easy retrieval and the ability to track document changes. They also value the verification and comment capabilities, which help maintain content accuracy and relevance, promoting efficient collaboration. Of the 39 Guru users who gave detailed accounts of their use of Content Management, 97% rated this feature as important or highly important.


Catalog management

Reviewers feel that Guru's Catalog Management helps organize information systematically, making it easy to navigate and retrieve. They appreciate the intuitive tools for categorizing content and creating collections, which enhance productivity and reduce redundancy. Users highlight the importance of categorization for new hires and for improving search efficiency. They also value the ability to tag topics accurately and the overall organization that facilitates easier access to relevant content. Of the 38 Guru users who gave detailed accounts of their use of Catalog Management, 95% rated this feature as important or highly important.


Full text search

Users report that Guru's Full Text Search enables quick and precise information retrieval by searching all content fields. They find it boosts efficiency and supports better decision-making. Reviewers appreciate the search capabilities similar to Google, which allow for quick access to relevant information. They also highlight the importance of keyword search, which helps locate specific information even if the exact location or structure is unknown. Some users mention the need for better filters and more intuitive search functionality. Of the 54 Guru users who gave detailed accounts of their use of Full Text Search, 87% rated this feature as important or highly important.


All Guru features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
Adaptive learning
AI agent configuration
AI copilot
AI/Machine learning
Alerts/Notifications
Analytics
API
Autonomous task execution
Behavior tracking
Calendar management
Chatbot
Collaboration tools
Commenting/Notes
Communication management
Compliance management
Customizable branding
Customizable fields
Customizable reports
Customizable templates
Dashboard
Data capture and transfer
Data import/export
Decision support
Discussions/Forums
Document management
Document storage
Drag & drop
Drag & drop editor
Email alerts
Faceted search/filtering
Feedback management
File management
For enterprises
Fuzzy Search
Generative ai
Indexing
Integration into third party applications
Knowledge base integration
Live chat
Mobile interface
Multi-Channel communication
Multi-Language
Multiple data sources
Natural language processing
Natural language search
Personalization
Pre-built templates
Query suggestions
Real-Time analytics
Real-Time notifications
Real-Time reporting
Reporting/Analytics
Reporting & statistics
Rich text editor
Search/Filter
Security & compliance
Self service portal
Semantic Search
Sentiment analysis
Single sign on
Social media integration
SSL security
Surveys & feedback
Tagging
Task management
Templates
Text analysis
Text editing
Third-Party integrations
User management
Widgets
Wiki
Workflow automation
Workflow management
WYSIWYG editor

Guru alternatives

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Document360 logo
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Guru pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Guru price and value

Value for money rating:

To see what individual users think of Guru's price and value, check out the review snippets below.

“Its sleek and quick design as a collection of cards enables any supporting agent to briefly discuss, update and highlight any internal and external changes in information and anything regarding process-wise it allows teams to digress updates flexibly and precisely.”
SA

Sev A.

Artist Support

“It helps us get more information regarding the processes in order to deliver high quality service to our clients and process their requests efficiently. And I also like how easy it is to navigate on Guru, by just searching keywords and phrases that will help the case that we are working on.”
AV

Alyssa V.

Business Travel Consultant

Guru integrations (11)

Integrations rated by users

We looked at 640 user reviews to identify which products are mentioned as Guru integrations and how users feel about them.

Slack logo
Slack

Integration rating: 4.9 (52)

Okta logo
Okta

Integration rating: 4.9 (14)

Single sign-on and identity management streamline secure onboarding and access to HR records without managing extra passwords.

EA

Estrella A.

Software Engineer

Integration rating: 5.0 (12)

Direct customer support tickets are handled by support teams, so raw customer logs don't belong in dev sprints.

EA

Estrella A.

Software Engineer

Integration rating: 4.9 (9)

Integration rating: 4.8 (7)

The importance of being able to access my files with ease and their security.

Verified reviewer profile picture

Teresa L.

School Counselor

Integration rating: 4.9 (7)

Guru support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Chat

Training options

Documentation
Live Online
Webinars
Videos

Guru FAQs

Q. Who are the typical users of Guru?

Guru has the following typical customers:
Large Enterprises, Small Business, Mid-size Business, Freelancers

These products have better value for money


Q. What is Guru used for?

Guru is a cloud-based governed knowledge platform that structures, verifies, and continuously improves organizational knowledge for mid-size to enterprise teams. It centralizes documentation, internal wikis, and process knowledge into a single verified source of truth, with built-in expert verification workflows that flag outdated content and route it to designated owners for review. AI-assisted search surfaces relevant knowledge directly within existing workflows, reducing the need to switch between tools or chase down subject matter experts. The platform integrates with widely used workplace tools including Slack, Microsoft Teams, Google Chrome, and various CRM and support platforms, delivering verified answers in context without requiring users to leave their current application. Administrators can configure role-based permissions, knowledge collections, and verification schedules to match organizational structure and compliance requirements. Analytics dashboards surface knowledge gaps, usage patterns, and content health metrics, giving knowledge managers actionable data to prioritize updates. Guru supports use cases across customer support, sales enablement, HR, and IT teams, providing each function with tailored knowledge collections while maintaining a unified governance layer. The platform scales from departmental deployments to organization-wide knowledge programs, with SSO, audit logs, and enterprise-grade security controls available for larger organizations.


Q. What level of support does Guru offer?

Guru offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

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