Guru Reviews

It's intuitive, and user-friendly, and the best part is that by entering a key-word on the search bar you can find all the information about either a workflow or a products

So far I haven't found something I don't like about guru. It's a great app.

It's great to have a platform that is central and everyone can see and use the same information. This help keep our processes uniform.

Sometimes get hard to find specific cards. Not sure if it's due to the tags that are being used for search.

Cards being available in multiple board groups means we don't need to copy and paste knowledge around. Integrations with teams is used regularly.

The editor. the editor. the editor. It's so bad that I'm looking for other ways to organize my knowledge.

Guru is an excellent way to maintain and adjust current procedures, guides, instructions for users. It's pretty straightforward for people who are creating the Guru cards.

1. The Text editing is a bit limiting and nuanced... you'll have to play with formatting to figure out how or if you can make your card look like you want it to. 2. You can't target card permissions very well. It's either open to the team creating cards, or the public. You can't target to specific groups of company users, or even "only" to people within your organization. Not finely tuned to work in an enterprise environment.3. There is no mechanism that you can give viewers to search cards unless they are part of the group creating them. A search window for all users would be fantastic. We've tried to create a table of contents card which is helpful, but it's a very clunky solution.

This helps to grab knowledge and information related to product and process which is updated, This also makes the process ease in getting the information, Where this also notifies the daily tasks or updates which is uploaded. This helps to give the resolutions/responses to customers quickly

not much everything is very good, But need to add few more features, Personel chats, calls to make more hassle free

I really like using Guro, it is great to have it. I use Guru every day at work and it helps me with many internal and sensitive data that the company has. I worked remotely and Guro has been an awesome helper in my work daily activities.

So far, I do not have anything I do not like from Guru. I use it daily at work and it is really good.

I love how you can push out announcements and content at the drop of a hat. As an Operations trainer, Guru is a critical piece of our training program.

Honestly, there isn't anything I can think of that I don't like.

What I appreciate most about Guru is its invaluable assistance within our company. It serves as our primary resource for obtaining information regarding the company, our processes, and the services we provide.

I do not have any dislike using Guru but I think there are features that Guru can use for convenience.

I appreciate both the user-friendly interface and the convenient access to the data stored in the system.

It would be advantageous to have an industry-tailored search engine that could be seamlessly incorporated.

Highly recommended because very useful and very detailed i remember that when i first navigate this toll i didn't experience kind of stress because very useful and easy

Guru is perfect for me i will recommend this this guru is the best for me because very helpful and easy

Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

The learning process is shirt as there is a good backup of training videos, most features are intuitive, and the ability to collect knowledge from various users and make them keep it verified is important too.

Folder management can be better, analytics have gone in a very different direction than what is required. We need to know who is creating content individually, team-wise, and learn about gaps. I would like admins to have this functionality on their dashboards and not have to dig around to find that the team features do not really reflect performance. I would also like to reward my top performers with badges.

The clean look and simplicity of use. It's fairly intuitive and I am able to generally find what I need. I dont know if its my organization or guru, but I feel like the first page/landing page for us employees when we first login could be laid out better where the new content draws the eye more, right now what draws the eye most is, in my estimation, useless information - highlighted boxes for "Total number of cards " Top verifiers" and "Top Authors" That should be under settings, Who cares,. Should not be the most prominent thing when I login to Guru. A Better layout in my estimation should be a Netflix style gallery of cards - two rows, one row on top 5 most searched cards for easy access, second row 5 newest additions. That should cover about 80% of our searches.

I don't feel like the search results are the best. They are good, but I do think they could be better.

Seamless: Guru fit right into our company needs seamlessly. We needed a centralized and organized hub for company and product knowledge and we able to, within a couple weeks, deploy it to everyone in the company. Company-wide Adoption: Everyone in the company uses GURU, from the CEO down to the sales team and support reps. We've reduced white noise and chatter in Slack by creating an easy way to...

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Too many cooks in the kitchen: One of the things I've already seen in the past few months is what I call "too many cooks in the kitchen" syndrome. GURU allows you to set up product experts and card "verifiers" which allows for someone else in the organization to sign off that the GURU card you created contains accurate information. However, sometimes there are too many competing voices to sign off on that card with different ideas and expectations for what should be inside of that card. We are still creating documentation for what information we want to house inside of GURU cards and it is coming along. This is just one thing to be careful of; who controls the knowledge; who controls access to that knowledge?

Guru is the go-to tool for any questions I have regarding the process. It comes in handy while dealing with customer queries and helps me provide accurate and relevant information to our members. Information on Guru is easy to access and the navigation is smooth and efficient.

The keyword search criteria can be improved.

Guru is a wonderful freelancing site that welcomes all kinds and levels of skill.To start your career ,if you have lesser skills or you don't feel yourself ready for too big projects but you have the courage and enthusiasm to implement your skills irrespective of what extent you have learned it and you want to earn and polish your skills at the same time so Guru is for you. It doesn't mean that you...

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Sometime some frauds can also be expected from employee and employee side so you need to be careful about that otherwise good to go.

Guru is very helpful. I use it everyday to search information. I do like how easy it is to use and find information. It saves me lots of time as finding all the job resources under one platform.

I actully like everything. It's an excellent App

+ Easy, fast search for information through Chrome browser extension + Integration with Slack makes sharing or creating cards a breeze

- Verifying cards becomes daunting if you don't regularly groom the knowledge base

I love the IA where you can actually ask all kind of question related to the product and answers will be given

Sometimes some articles are not longer there and when looking up for them a white empty page comes up, it will be better if you just take off the title

Guru made our job easier as it helps store information that can bee searched easily while saving tons of your time.

I believe that Guru itself has made such an impact and I couldn’t see any downside of it as of the moment.

I love that it can be the same cards shared with multiple employees for training purposes. It helps address concerns in a cohesive manner so that all employees are trained with the same information. I also like how easily accessible it is, along with being able to favorite important cards that you can access even more quickly when needed.

It is not a bad feature, but I do forget to use the linked Guru cards at times when they are integrated with a specific task. I think that it is helpful when new employees are being trained, but sometimes it blocks information on my screen when I do not need it at the time.

It is the most unique storage of the knowledge base. I've had other KBs, and those are slow and inefficient, unlike these Guru cards, which have been so helpful to our production. I use Guru every day to make sure I am on the right track.

The guru link holds the first query you searched, so it's sometimes not appealing to look at

Guru provides us a "wiki-" type of solution, where the team can collaborate on knowledge management and provide valuable information for the team to use on a regular basis. The best part of Guru is the integration with Slack, making it fast and easy to search and bring up relevant Guru cards, and even share and post the same cards!

It was difficult to find a solution to provide limited access to consumers in our team who only needed to receive and read information rather than contribute to knowledge management, however the Guru team was able to help set up an affordable solution.

Guru is a great software if it is properly monitored and maintained. It is convenient and quick and helps a lot on customer calls and sales calls.

There is a lot of outdated information that our team relies on others to keep maintained. At no fault of Guru's but an issue that is bound to come up.

Hi Daniel, Thank you for the feedback. We're happy to hear your customer-facing teams are finding Guru helpful! We're dedicated to building features that make it easy for companies to keep information fresh. Our product team is always interested in hearing feedback like this to help inform potential product improvements, so please consider sharing more details in our Community at https://community.getguru.com/ideas

I really like how my team and company can easily add content to our library and update any outdated cards.

I don't have anything negative to say, I really like this tool.