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NextGen Office
5
527
4
488
3
161
2
46
1
58
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Empowering our clients to make healthcare better
Table of Contents
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NextGen Office - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: April 2026
NextGen Office overview
Based on 1280 verified user reviews
What is NextGen Office?
By industry, NextGen Office reviewers are most commonly professionals in medical practice (52%). The most frequent use case for NextGen Office cited by reviewers is electronic medical records (41% of reviewers).
What do users say about NextGen Office pricing?
Some users say NextGen Office offers cost savings over server-based systems, and reviewers appreciate the subscription model with included updates. However, some reviewers feel extra fees and unbundled features make the total cost high for smaller practices.
Starting price
Pros & Cons
Customer Support
Pricing
Claim
Features
Payment and Charge
Excessive clicking required
NextGen Office’s user interface
NextGen Office pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.7
Features
3.9
Ease of use
3.9
Customer support
4.0
Reviews sentiment
What do users say about NextGen Office?
By industry, NextGen Office reviewers are most commonly professionals in medical practice (52%). The most frequent use case for NextGen Office cited by reviewers is electronic medical records (41% of reviewers).
Select to learn more
Who uses NextGen Office?
Based on 1,280 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
NextGen Office's key features
Most critical features, based on insights from NextGen Office users:
All NextGen Office features
Features rating:
NextGen Office alternatives
NextGen Office
Starting from
300
Fusion
Starting from
49
/user
Per month
Carepatron
Starting from
23
/user
Per month
ModMed
Starting from
No pricing info
NextGen Office pricing
Value for money rating:
Starting from
300
User opinions about NextGen Office price and value
Value for money rating:
To see what individual users think of NextGen Office's price and value, check out the review snippets below.
Sunaina B.
Director of Operations
Jazel B.
Pharmacist
NextGen Office integrations (2)
Integrations rated by users
We looked at 1,280 user reviews to identify which products are mentioned as NextGen Office integrations and how users feel about them.
Integration rating: 3.7 (3)
“Reliable patient communication with our front office staff.”
Hope B.
Director of Operations
Integration rating: 4.0 (2)
“Yes because phreesia offered the check-in part for patients.”
“The integration with Phreesia was critical in order for us to accurate run insurance eligibility and benefits.”
Diana T.
Clinical Office Manager
Integration rating: 3.5 (2)
“Payments for visits are vital. Payment plans set up with InstaMed takes work off of our staff.”
Hope B.
Director of Operations
Integration rating: 5.0 (1)
“This is the center of how we process claims, without the integration we would have problems on top of problems, not to mention frustrated customers!!”
Crystal J.
Claims Service Specialist
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Super great way to keep track of schedules and to send out paperwork for patients to fill out, solutionreach helps us to be in contact with the patients through our eyecloud system”
“Limited integration.”
Reagan H.
Optician
NextGen Office customer support
What do users say about NextGen Office customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of NextGen Office customer support.
Widely noted by reviewers, customer support is friendly, knowledgeable, and often resolves issues quickly over phone or chat.
A fair number of users appreciate that support staff walk them through solutions step by step and follow up when needed.
Multiple users highlight fast ticket response times and helpful resources like tutorials and live chat for troubleshooting.
A minority of users report slow response times, difficulty reaching support, and unresolved issues after multiple contacts.
Support options
Training options
To see what individual users say about NextGen Office's customer support, check out the review snippets below.
“I like the user experience, the customer support, and our account rep's knowledge and helpfulness.”
Hope B.
Director of Operations
“We would appreciate more communication from customer support once a problem is resolved.”
Tracy R.
Office Manager
“The customer service was extremely difficult to work with.”
Beth B.
Owner operator
NextGen Office FAQs
NextGen® Office is an all-in-one, cloud-based support system designed to help independent practices improve clinical outcomes, increase operational efficiencies, and optimize financial results. It leverages fully integrated EHR and practice management solutions as the foundation for a comprehensive support ecosystem and offers additional solutions for ensuring support as an independent practice changes and grows. This all-encompassing platform helps practices operate efficiently and effectively, all through a single vendor. Efficiency-boosting AI is integrated directly into physician workflows, automating documentation without the need for a separate device. The patient experience is also covered with intuitive telehealth and patient portal solutions, making sure that access to care and your practice is easy and convenient. Meeting all of an independent practice’s needs with one vendor becomes that much easier with additional (CMSS) and (RCM) services. Care Management Support Services helps bridge gaps in care with Remote Care Monitoring and Chronic Care Management, while Revenue Cycle Management manages and optimizes your revenue streams and claims process. No additional staff needed.
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