Revver Reviews - Pros & Cons, Ratings & more

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Revver automates document-centric work and enables document-work collaboration. It is built for financial service organizations, insurance companies, and back-office departments across many industries, including healthcare, manufacturing, social care, IT, and many others.


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Owner

I had a desktop version before moving to the cloud and had several major problems with that version as it corrupted on my computer several times and did not automatically index to a cloud backup.

It has been a positive experience and have so appreciated the great customer service.

The ease in which to drag and drop files is convenient. I love the ability to organize the files to my needs as well as the ability to locate files.

Marketing Coordinator 

We have had a great experience. I like that I can access my documents from anywhere.

Of all the software that we looked into and tried, this one was the best value for the money and also easiest to use. We love the functionality it gives us.

Terrible enough that I tried for 2 months to cancel my subscription to which the customer service agents wouldn’t let me.

Fin Services Representative

Knowing that any important document is accessible at any time makes for huge peace of mind.

VP, Owner

Wonderful addition to my company and well worth the price to maintain our office documents.

Being able to email and encrypt files to clients is amazing. Also using the Secure Drawer integration with my tax clients eliminates having to mail documents.

Advisor

Friendly people with a robust product that helps me run my business.

Senior Associate

We love how easy to use eFileCabinet is. The software is very intuitive for any employee and has met all of our needs.

prez

Everything is all jumbled up in the customers folder making almost impossible to find what you are looking for without wasting time and causing more stress to the day.

Bookkeeper

Great product with ease of use. Easy to keep multiple companies organized.

Staff Accountant

I enjoyed the eFileCabinet product and is ease of use and accessibility for document storage.

I had trouble with the bar code situation. There was no instruction given to use this QR code.

Also the customer service is great. I have always received prompt help every time I call.

Vice President

Easy to use and navigate. I like the way you can physically scan in and setup templates to position where the files go or digitally do the same.

The software offer exactly what I needed for my business. The training and integration was easy process.

Neat

Alfresco Digital Business Platform

Customer service is quick to respond to the smallest of user concerns.

Management and automation solution.

eFileCabinet

Thanks so much for taking the time to leave us this review! 

Our investment into eFileCabinetOnline has not produced what we had expected and what we had discussed when the product was pitched to us. The functionality lags way far behind our predecessor ShareFile. The linking between EFCO and SecureDrawer is great except there are so many limitations and issues with the new version of SecureDrawer that many of our professionals and many of our clients at times dread using your product (which affects our business). The fact that versioning still gets displayed in England time in EFCO is a joke. When we called it was said this will hopefully be worked on but not likely in the old Out of Browser EFCO. I understand upgrading to the newest versions because we did that immediately with SecureDrawer due to the catastrophic issues with your products and Silverlight which cost our firm a lot of money trying to use the product and dealing with our client's issues accessing files. Anyways, we switched over to the new SecureDrawer and permissions all changed for our administrative staff, there are fewer options to be able to customize who has access to what, and we can't even use the filter search to find drawers unless we have already scrolled down to that area of the alphabet both on the left and middle panes of the product. When I called support, I was told it was "on the list" but likely wouldn't be addressed soon because of all the issues with the rollout of the new version (this was in mid-June 2016 and there's still no improved functionality....) Other items you may want to consider when I compare you to ShareFile. Your notifications no longer provide much detail that is helpful. It would be helpful to know what folder of a drawer a file was uploaded to or downloaded from. Another area ShareFile has a leg up on you is that you could send an email to a guest user along with a link to the specific folder in their drawer that you would like them to upload files to (it helps greatly with administration). Their batch uploads were much more efficient and worked more often than yours do. On the eFileCabinet side, I will investigate the newer version along with sidekick to hopefully see that resolution to issues in the old version was addressed but based on our experience with your products that's unlikely. I apologize for the tone of this experience, but I have lost numerous hours and our firm has lost money related to dealing with issues related to your software. I would greatly appreciate a call from anyone from EFCO.

Please contact me to explain if your software will improve

Overall, I had many customers using efile, not it is down to 2, and they will not renew at the next renewal.  The cost is just too high for the service provided.

Good product, WAY too expensive

Thank you for taking the time to leave us this review, we appreciate the feedback. 

I liked the concepts but unless you have structured the meta data correctly and in detail (lots of it) then your ability to search for words or phrases within your document database could be restricted but it depends on what outcomes you are trying to achieve.

EFilecabinet-My thoughts

Thanks for taking the time to leave us your feedback, we really appreciate your review! 

Terrible enough that I tried for 2 months to cancel my subscription to which the customer service agents wouldn’t let me. They kept telling me I signed a yearly contract but could never provide me with a signed contract. I was paying a monthly fee not a yearly one, if I want to cancel the subscription I should be able to since nothing in the contract stated otherwise. They kept arguing with me and eventually I just canceled my credit card because I was tired of dealing with a company that only cared about their profit. 

Terrible customer service to make me never recommend this software to anyone. 

Nice but not quite what what was promised

EFileCabinet allows my organization to easily and securely keep all files in one place.  Due to my role, I am constantly traveling and being able to access the site remotely is essential.

Inexpensive & Efficient

It's great to hear that you love the ability to access the system remotely and that you're able to stay organized and keep your files secure! We look forward to providing you with continued support for the success of your business. Thank you so much for taking the time to leave us this review. 

Great HR Documentation Solution 

So far we have really enjoyed using the system and working with everyone. 

Excellent system for HR

The ability to request digital signatures on any document, customizing every aspect of the transaction, has been a real plus for my business.

The definitive solution to manage and sign documents efficiently

Our overall experience with eFileCabinet was not good. Software didn't meet our goals and the experience we had with Customer Support was horrible. They were really nice via chat at first though. They helped us when we had a small technical problem. But in terms of requesting a feature and clarifying what eFile can and can't do was horrible. They tried to confused us multiple times, but at the end they had to agree that eFile couldn't do what we needed. And in terms of Retention - how could you allow users with edit permission to be able to change a document retention? In summary, the mayor problem we encountered was that the EDIT permission from VOEDA is really broad. 

As a future recommendation please try to have better communication with your clients. If eFile can't do what we need say so! If the feature request can't be done say so! Don't let the client get all confused and making them wait and wait and wait. At the end, as a result, your client will leave. 

eFile didn't meet our business goals

The functionality is lacking but the basic structure of having access to your files and the connection is very secure is the upside. 

Great Idea, Needs Updates

The company that I worked for is like most companies in America right now.  They didn't seem to have a genuine way of organizing their documentation.  There was the issue of multiple people having copies, but all of them had different revisions.  You could only imagine a headache that it caused.  Well, that was when I set out to find a DMS for the company.  When I began to look deeper into eFileCabinet, it literally blew me away.  The ease of use and the ability to send people documents with the correct revisions was a blessing.  No more having to worry about people not having the correct documentation.  This goes for internal as well as external customers as well.  The ability to search for documents became a breeze one everything was populated.  The only downfall that I have about the software is that it doesn't support all of our file extensions.  Maybe those are just buyer need instead of overall need, but we deal with printed circuit boards so that files associated with them don't resonate with the software.  Other than that, it is probably the biggest blessing that we could have found for the company.  The drag and drop style of putting in files, being able to do version control on the fly, and sending documents through Secure Drawer is an added bonus.  You will be thankful for this purchase once you get on board.  It's easy to use and quickly becoming my favorite software.

Exceptional Document Management System Software!

Thank you so much for taking the time to leave your feedback in this review. It's great to hear that eFileCabinet has been able to provide you with an organization solution and that you've found it easy to use. We are excited to have some future updates coming that will improve the user and client experience even more, and look forward to continuing to provide support for the success of your business. 

effective storage of docs which can be accessed from anywhere, anytime.

Thank you Rubex!

Cloud document storage with great tech support

We love e-file cabinet, and we love the IDEA of secure drawer. But it is just so difficult for our clients and us to use.

eFileCabinet Review

It's great to hear that you love how easy eFC is to use. We're excited to announce that we have some big changes launching soon that will improve the user experience even more and we would love to tell you more about how these changes can assist in your frustrations with Secure Drawer. We are hosting a free webinar on April 25 to discuss these changes, if you are interested you can register here: https://go.efilecabinet.com/webinar/whats-new-efc Our customer support team is also available via chat, phone, and through email to assist you as quickly as possible, and we also have our new Premium Support available for easy access 24 hours per day, 6 days per week. We hope providing these options for support will assist you in getting the support you need quickly and efficiently. Thanks for taking the time to leave us your feedback!

Very disappointed in this company. Cannot manage expectations or client experience. I would pass on this, save yourself the headache.

If you need support, forget it. RUBEX doesn't work.

I have a tax and accounting practice, and eFileCabinet allows me to have very little filing space.  Everything is returned to the clients, and I scan everything and have access to whatever I need or want from there.

eFileCabinet User for Many Years

Thank you for your feedback and taking the time to leave us this review. We are excited about some new features that will be launching soon that are going to improve the user experience even more. We would love to tell you more about them and are hosting a free webinar on April 25 where you can learn more. You can register here: https://go.efilecabinet.com/webinar/whats-new-efc Our customer support team is also available to discuss some of these new features and can show you how they can improve your processes. We hope this helps and look forward to providing you with continued support for the success of your business. 

Super easy way to stay organized!

Ease of retrieval, ease of filing, quick review of documents in a file.  We have a client portal as part of our web site so we don't use the secure drawer feature.

Finding documents

It's so great to hear how the OCR feature is able to help support your role, and we love to be a part of your business's success! Thanks for taking the time to leave us this wonderful review!

Really helpful with productivity in establishing workflow.  Extremely quick to enable answering factual client questions without having to call them back.   Technical support has been great over about 5 years of using the software.  

A Great Solution for Your Paperless Business

Wow, thank you so much for leaving us a great review and for taking the time to give your feedback. We're glad to hear that you love our templates feature and that our product has helped your business establish a workflow. We look forward to continuing to support the success of your company. 

We experienced a lag time with the end of the tax filing season. Would have been better with more bandwidth to help us in the field.

2018 feedback

It's great to hear you enjoy the usability feature and the way our software integrates with RightSignature. We are excited for some new updates launching shortly that will help improve some of this concerns you have mentioned and that will provide an even better user experience. If you have any questions or ever need additional support, our success team is here to help you via chat, phone, or email. Thanks for taking the time to leave us a review!

When we purchased Efile Cabinet we went from standard filing to nearly 90% paper free retention.  Some items have to be retained in original form and others do not.  Any items that have a legal retention period such as driver logs are set to shred at the appropriate time so that eliminates the need to go in and do it manually.  We probably save enough storage time to be the equivalent of another employee.

EFC review

Wow, it is so great to read this wonderful review and learn more about your experience using eFileCabinet and how you use it within your business! We look forward to providing you with continued support for the success of your business! 

Going Paperless

It's amazing to hear about your experience with eFileCabinet, thank you for sharing this review!

We switched from SmartVault to EFC. First off, their tech support people are really helpful and so far we have been extremely satisfied with them. Upon getting our EFC database set up on our server we were hit with a slew of problems. First was an issue with the way the SmartVault data was transferred. When going through the purchasing process of EFC the sales person made it sound like EFC tech people were very familiar with doing a SmartVault conversion, but after doing the process it was very obvious that they did not know what to do in terms on (1) how to get the data from SV and (2) how to re-arrange the data so that it imports correctly into EFC.
So, after we got EFC going we had them do some re-arranging of our data on our server so it worked properly which took a while to find the solution on how to fix it. Then a week after that we ran into more issues about something corrupted on our server-side database. That took another week form them to figure out a solution and finally get it fixed. Now, we are still having issues with another problem about SecureDrawer that they are working on, but as of waiting 3-4 days after opening a ticket they don't have a timeframe on fixing. 

Thoughts after using EFC

Thanks so much for taking the time to leave us this feedback. We appreciate your patience and trust in us as we resolve some of the issues you have had and are excited about some future updates that will create an even better, smoother user experience. 

Chaos tamed

Kaitlin C.:                                            Hi, I am Kaitlin and I am a founder of a company that does workforce development and training for this with casing barriers. I gave Revver a four out of five.
                                                       My field of work, there's a lot of paperwork, and a lot of repetitiveness, and it's easy for me to use Revver and be able to organize these documents and not get them mixed up, and find the one I need to find very quickly. It's exactly what I was looking for.
                                                       It's an easy setup. It's simple, it's to the point, and there's no extra mumbo jumbo, and it's just what you're supposed to do.
                                                       It's the pricing tiers are just a little on the high side for me but yeah. That would be the only thing I change is just making ... more accessible, price-wise.

Founder & Principal

eFile Cabinet for Financial Adviser

Mark:                                                  Hi, this is Mark and I'm founder and financial advisor of a financial planning firm and I give eFileCabinet a four out of five on a scale of one to five, and for more reviews like this click below. So when we were evaluating eFileCabinet, we looked at a couple of other products like Dropbox for Business, Adobe Cloud, and a couple of other cloud based services, and what we found was they didn't meet the level of compliance or requirements that our firm needed to meet some of the rules as put on us by FINRA and the SEC for financial planning firms. We also found that they didn't integrate as well into our existing software that we were using to manage our customers' information. Although, the biggest was they didn't meet the strict privacy and security requirements that eFileCabinet did.
                                                       So, in terms of why we chose eFileCabinet, it came down to one, it met the base level requirements we needed to hit our security requirements as deemed by our compliance department that were given to them by the SEC and FINRA. And so, it met whatever those levels of standards, it hit them whereas these other ones didn't. But on top of that, it integrated quite nicely into the various CRMs that we use at the company. We use Salesforce, and so it integrated nicely into that. We also utilize an add-on app Sidekick to automate some of the moving of the documents between our temporary file server into the permanent server for eFileCabinet. And so, it integrated nicely into that and worked seamlessly into some of the existing processes that we already had in place.
                                                       And just overall, it didn't add hardly any steps to our existing process because we're always looking for ways to accomplish what we're doing either faster or better or more secure. And in this instance, it helped us to maintain the level of security that we needed and not add many, if any, steps to the process because of some of those add-on apps like Sidekick that we were able to integrate into eFileCabinet.
                                                       So, the integration for eFileCabinet was pretty straightforward. I'd say, unfortunately, when you're dealing with a file management system with a business of any size, you're dealing with a large number of files. And so, it's going to be somewhat of a tedious process regardless of the application you use, but it does have drag and drop. It has a lot of features where it's just a click of a mouse button and you can move files in and out. And so, the integration into the system was pretty straightforward. It's like most document management systems, you're building drawers and cabinets and different hierarchies of the filing system that you'll more than likely have to do manually, but once you've created that hierarchy, it's a drag and drop to move the various files into those those compartments.
                                                       And so, the setup is the most tedious whether it's some manual naming, but in terms of anything more difficult or strenuous than that, it was pretty straightforward. I think the hardest step was just remembering that, hey, I need to move this temporary file that I've been working on with a client into this permanent eFileCabinet. So, it's just kind of the memory of remembering that you need to move it from there to there, but once you do that, you have a process that can automate it fairly easily. So, integration was pretty straightforward.
                                                       For those who are considering eFileCabinet, I'd recommend you doing a demo, so you can see how it works, and you'll see that it's pretty straightforward and very intuitive to what you're probably already doing. You're just adding that level of security to your files that whatever file system you're using now doesn't have. And so, I'd say do a demo and then maybe compare it to one or so other programs out there. We looked at Dropbox, we looked at a couple of other big platforms and didn't find that they were meeting the level of security. So, I'd say take a demo of the product and then maybe compare it to one other, so you can see how it really fits that niche of security as an add-on to your file storage system.

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