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Solutionreach
5
107
4
57
3
23
2
18
1
31
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Patient engagement platform for practices of all sizes
Table of Contents
Solutionreach - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
Solutionreach overview
Based on 236 verified user reviews
What is Solutionreach?
By industry, Solutionreach reviewers are most commonly professionals in medical practice (63%). The most frequent use case for Solutionreach cited by reviewers is appointment reminder (62% of reviewers).
What do users say about Solutionreach pricing?
Some reviewers find Solutionreach offers flexible packages and appreciate unlimited messaging and free trials. However, many users report high costs, frequent add-on fees, restrictive contracts, and feel the overall value does not match the price.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Appointment Reminders
Messaging
Texting
Bugs and Issues
Phone Calls
Patient Communication
Solutionreach pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.5
Features
3.8
Ease of use
3.9
Customer support
3.5
Reviews sentiment
What do users say about Solutionreach?
By industry, Solutionreach reviewers are most commonly professionals in medical practice (63%). The most frequent use case for Solutionreach cited by reviewers is appointment reminder (62% of reviewers).
Select to learn more
Who uses Solutionreach?
Based on 236 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Solutionreach's key features
Most critical features, based on insights from Solutionreach users:
All Solutionreach features
Features rating:
Solutionreach alternatives
Solutionreach
Starting from
329
Per month
Carepatron
Starting from
23
/user
Per month
Vagaro
Starting from
23.99
Per month
Weave
Starting from
No pricing info
Solutionreach pricing
Starting from
329
Per month
Flat Rate
User opinions about Solutionreach price and value
Value for money rating:
Of 26 reviews that provide robust commentary on Solutionreach's price and value, mention it in a positive light.
Some reviewers find Solutionreach offers flexible packages with unlimited messaging and appreciate occasional free trial periods. Some users say the price is reasonable compared to competitors and feel the range of features can justify the cost for larger practices. However, many users report the software is expensive, especially for small offices, and express frustration with frequent add-on fees for desired features. Reviewers indicate that contract terms are restrictive and auto-renewals make cancellation difficult. Some users wish more features were bundled into the base price and feel the overall value does not match the high cost.
, and
Solutionreach integrations (6)
Integrations rated by users
We looked at 236 user reviews to identify which products are mentioned as Solutionreach integrations and how users feel about them.
Integration rating: 3.4 (5)
Integration rating: 4.3 (3)
“Needed an efficient system”
“All patients demographics & forms.”
Kevin B.
Optometrist
Integration rating: 2.0 (2)
Integration rating: 4.0 (1)
“This is how we take our bonescans and panoramic images”
“They don't work together at all. Carestream is for imaging, like Xrays”
Gina B.
Patient Acquisition Specialist
Integration rating: 5.0 (1)
“It was rocky getting it connected, but now that it is, seems great.”
Lori B.
Marketing Director
Other top integrations
Solutionreach customer support
What do users say about Solutionreach customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Solutionreach customer support.
A limited number of users found Solutionreach customer support helpful, responsive, and available when they needed assistance.
A large number of users reported customer support as difficult to reach, with slow or nonexistent follow-up on issues.
Common user feedback highlights unprofessional or unhelpful support staff, especially during contract or technical issues.
Widely noted by reviewers, the lack of a direct support phone number and poor communication channels caused ongoing frustration.
Support options
Training options
To see what individual users say about Solutionreach's customer support, check out the review snippets below.
“I love that I have the support from the Customer Service dept because they are always available to answer my questions or help with concerns.”
Crystal S.
Patient Care Coordinator
“They have the worst customer service, they auto renew your contract without notifying you, they tell you and the business [sensitive content hidden] that you're liars (but using other words) they give you the run around and you can never get anywhere with them.”
Samantha R.
Office Manager
Solutionreach FAQs
Q. What is Solutionreach used for?
Solutionreach is a patient engagement platform designed for healthcare practices of all sizes, including primary care, multi-unit operations, and specialty practices. With this solution, healthcare teams can access a comprehensive set of capabilities including website management, online scheduling, reputation management, follow-up surveys, patient portal, telehealth, and more. Solutionreach provides smart appointment reminders that are shared with patients via text using an actual office phone number. With digital intake forms, patients can click on a direct link to review and sign pre-filled forms using their mobile devices. Additionally, practices can send out group messages based on specific patient criteria, such as age, procedure code, gender, etc. Groups can also be contacted due to inclement weather, doctor absences, and other reasons. Other Solutionreach features include lead tracking, SEO management, social media monitoring, reporting/analytics, team chat, and more.
Q. Does Solutionreach support mobile devices?
Solutionreach supports the following devices:
Android, iPhone, iPad
Q. What level of support does Solutionreach offer?
Solutionreach offers the following support options:
Chat, Phone Support, Knowledge Base, Email/Help Desk, FAQs/Forum
