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Daniel S.
Construction, 1-10 employees
Used daily for less than 6 months
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Great. Everyone has been a pleasure to work with from Sales to Support
I love how integrated everything is and how much it talks with itself. There are so many great integrations with various softwares.
There seems to be a few breaks in the chain where things dont immediately update in other places, the system is very basic for the cost, and there is very little customization
Hi Daniel - We're glad that you're enjoying the AccuLynx integrations! AccuLynx was created with roofing contractors in mind so that no customization is required. Thanks for leaving a review and for being an AccuLynx customer!
Akasha M.
Construction, 11-50 employees
Used daily for 1-2 years
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Searching for previous clients and jobs is awesome compared to the good ole search the file cabinet. The real time pricing is wonderful as long as you are centrally located, it doesn't account for the location of your perticular supplier when giving you prices.
I really appreciate the real time pricing, the cataloging of clients, and the ease of searching information.
The calendar isn't the best, it will allow you to over lap crews and appointments. The templates can be frustrating to organize. And you have to pay more to build a sale report the fits you.
Sheena P.
Construction, 1-10 employees
Used daily for 2+ years
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takes quite a bit of time to setup. but once you have it setup, it makes every task more efficient and accurate.
Once it is set up correctly the sky is the limit. It saves so much time when it is setup right that as one person i can turn out the work of four easily. it has checks and balances. every feature i was asking about has now been created, and implemented.
I wish there was a way to remove OR EDIT the standard AccuLynx material and labor items. They cause a lot of issues. They are not useful or helpful. If they were removed from my library and system the templates and estimates would be flawless. if i am searching for an item and it finds the AccuLynx item then it is not linked to anything it doesn't have a price and it has to be changed. it is frustrating. there needs to be a way to forward an email from AccuLynx that was sent thru AccuLynx.
Hi Sheena - We're glad that AccuLynx is saving you time and increasing your productivity! We also hear your concerns about editing the standard material and labor templates and are passing your feedback onto our product team. Thanks for being an AccuLynx customer and for leaving a review!
Caleb J.
Construction, 11-50 employees
Used daily for 2+ years
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It's a good program if you only price on a markup basis and if you have very little labor line items and are in the US.
Can access anywhere. Clean and visually easy to find the information you need on a screen (compared to many other programs) Now able to control how measurement numbers are used to generate material and labor quantities. (used to be a limited feature) Eagle views can be imported directly into estimates and orders. Estimates can transfer directly to orders. Some control of file workflow Some ability to group multiple jobs under one homeowner. Can create estimate off of mobile device. If you are a US company there is integration available with Major suppliers. Support is quick to get to problems.
The longer we stay with the program the less control we have over the way estimates, orders, and jobs are handled. New updates have made having a standard price list practically impossible within the program. By this I mean they are pushing for all quotes to be based on cost and Margin. This causes problems when there are agreed or dictated rates for work with insurance companies and contractors....
Rafael P.
Construction, 1-10 employees
Used daily for less than 6 months
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I enjoy it. No CRM will ever be perfect for an organization unless you have a clear vision and 1-2 mil to drop on sales force enterprise/proprietary software. The opensource, integrative platform paired with a simplistic setup makes it hard to beat.
The biggest difference relative to the competitors we have used in the past is the ease of integration. JobNimbus was the software we used before, and almost every promised integration could not be implemented or required significant back-end work to do so. AccuLynx makes it very easy to integrate other systems into itself. You can genuinely use AccuLynx for damn near everything. Books will still need to be fully reconciled in QuickBooks, and last-minute changes to orders still require a phone call. But otherwise, this thing hits the nail on the head. For leaner companies, its simple open-source concept allows us to adjust and maneuver quickly.
The only cons are the field app and the cost (relative to some competitors). It is definitely a premium product, and the price reflects that. To our company, that cost is offset by the software's efficiency and its ability to cross-communicate throughout the organization. The field app needs to be remade in its entirety. It's glitchy and inconsistent. Not ideal when you're in a pinch.
Caleb S.
Construction, 1-10 employees
Used daily for less than 6 months
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It is a very intuitive and easy to navigate product. It is easy to learn and very professional looking. The estimate templates really make things easier and faster. I like the price integration with ABC.
The lack of company cam integration is so frustrating. The photo app in acculynx is not even close to as useful, and I just wish it would let me integrate. The email system is also clunky and not very professional. I don't really like sending emails through acculynx because it is so hard to use. I end up downloading documents to my computer and emailing them with gmail. Basically when I am inside acculynx I love it, but when it has to interact with something else, I find myself frustrated.
Hi Caleb - The ease of use, templates, and ABC integration are features that many of our customers love. We hear your feedback in regards to the photo app and email capabilities. We do have a product update coming out shortly that will address some of your key concerns. Thank you for being an AccuLynx customer and for leaving a review!
Shawnda M.
Construction, 11-50 employees
Used daily for less than 6 months
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I like the program overall; some things just needs to be fixed so that it integrate better with QuickBooks and I won't have to do additional unnecessary work.
I like that it is user-friendly, has good reports, and you can communicate through it.
I wish it were more adaptable for each particular company (ability to change what things are called on the system and ability to choose what flows into the invoice). We had to get an additional license on QuickBooks for Web Connector to work properly, at a additional cost, which we were not anticipating. When invoices are synced from the Estimate, the title is pulled into the description instead...
Hi Shawnda - Thank you for sharing a review of AccuLynx. Many of our users enjoy the robust reporting features that you mentioned. We hear your feedback regarding the accounting features and QuickBooks integration and have passed that onto our product team. Thanks for being an AccuLynx customer!
Stan R.
Construction, 11-50 employees
Used daily for 2+ years
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it's 85% of what we want. We want it to go to 95% so hopefully you listen to users suggestions.
It is fairly intuitive for newbees and easy to follow through the job progress. All of the features are good especially in the products catalog except when we want to have options like instead of " pieces" we would like to translate to "SQ" so that we order 12 sq instead of 12 sheets of plywood. This is a huge profit and yes the sales guy needs to pay attention and do the math but the option to switch to SQ would have saves our ass.
It would be nice to have the pricing automated like it did before Allied sold out. The other desire would be to have a place in the products catalog where we could pre-determine what was coming directly from our stock in the shop so that there would be 2 orders: 1 for supplier for delivery and 1 for the shop guys to load for the job. This would eliminate a ton of time and effort by office staff and shop guys from running around the yard. I also think that when this new reports program comes out it doesn't continually increase our costs every time there is an "improvement" in the program.
Ryan M.
Construction, 11-50 employees
Used daily for 2+ years
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It allows good communication throughout the company regarding a client.
As a website developer and marketer, I rely heavily on aggregating leads from many different sources into one location. Acculynx does not allow this. We have to manually input these contacts. HubSpot communicates with almost every platform. It makes it incredibly easy to create automations as complex as your imagination will allow. If Acculynx would allow HubSpot to communicate with its platform, it...
Hi Ryan - Thanks for leaving a review! We hear your feedback regarding the API and are passing this onto our product team. Thanks for being an AccuLynx customer!
Ryan F.
Construction, 1-10 employees
Used daily for 6-12 months
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overall I recommend this software to everyone I can and I want a referral fee damn it!
I like the all the features i learned to use so far. The automation at milestone changes the material lists order function, Estimating features, preload templets.
Its a pain to add custom labor charges and custom material thats pretty standard in the industry. Drywall repair is a frequent request or accidential job cost and adding it to the estimate is pain staking. I would like the ability to just use job cost and have my mark up configured into each item.
Hi Ryan - We're glad that you're taking advantage of automation, estimating, and template features in AccuLynx! We also hear your feedback regarding custom labor charges, and are passing that along to our team. Thanks for sharing a review!
Carol Anne H.
Construction, 1-10 employees
Used daily for less than 6 months
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Wonderful! Customer service is top notch and everyone I’ve dealt with has been super helpful.
File management. Estimating is a breeze. Invoicing and inputting payments are user friendly. Customizable dashboard and files.
Mainly the mobile app. I’d like to be able to download documents that are already on the file to my device.
Hi Carol Anne - Thanks for leaving a review of AccuLynx. We are happy to hear that our software helps you stay organized and aware of different job stages. We appreciate you being an AccuLynx customer!
Robert B.
Construction, 1-10 employees
Used daily for less than 6 months
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I can’t say enough about how awesome this software is. From initial personalized 1-on-1 training to the tracking of my first lead through job completion, this software has what I’ve been looking for and my business is better for it.
Feature rich CRM software that addresses every aspect from lead to final invoicing and closure. I liked the quote/estimate feature the most because you can set up an estimate template and link it to your SRS (supplier) account so it automatically populates with your current pricing. I also liked the billing and invoicing. This allows the option to provide financing for your clients and record/track payments.
The only con isn’t really a con but more of a learning curve so it’s on the individual’s ability to understand, not the software’s ability to provide what is needed.
Hi Robert - Thanks for leaving a review of AccuLynx. We are happy to hear that our software has helped you manage and streamline so many aspects of your roofing business. We appreciate you being an AccuLynx customer!
Angela R.
Construction, 1-10 employees
Used daily for 1-2 years
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Acculynx is not as complicated to use and is a good fit for the roofing industry.
The reports and software are easy to understand and use.
Commercial jobs show up under the employee's/owner's name instead of the company name. The cost is high compared to other software and charged more for the Elite. I have used other software such as Dash and Chronicle that does not charge for additional perks in the software.
Rick B.
Construction, 1-10 employees
Used daily for 6-12 months
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Good program for our business generally but it leaves me frustrated many times and on the verge of cancelling service and finding another solution that is more functional and smooth and intuitive.
Has much capability to do much of what you need to run a replacement construction business. Love the estimate builder feature and the pricing database with ABC Supply. Many features we haven't even utilized yet.
The email program is absolutely lacking, troublesome and awkward to use. Emails go to spam on recipient's end because of the format used form emails. Received emails get jumbled together because gmail reads them as part of the same conversation. So different customers emails are all combined together in our inbox and easy to miss. The email window does not open all the way while composing an email. You have to arrow (scroll) over throughout the drafting of the email to read what you are writing. Terrible for such an otherwise comprehensive program! Also just very clunky to figure things out and the interface in not intuitive.. I have more issues but wont spend more time here. PLEASE FIX AND REBOOT THE EMAIL ASPECT OF THE PROGRAM!!
Randy R.
Construction, 201-500 employees
Used daily for 2+ years
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Acculynx was easy to learn (intuitive) and most of our team only needed a few hours of training during the first week of use to get most of it down.
It makes every aspect of the roofing business easier. Our company walks to the door with a quote on the first visit. Acculynx makes this easy to do.
I think AL (as we call it) has too much unregulated access by the sales team for instance. I want to be able to set and control my pricing without fear of it being changed.
Hi Randy - Thanks for sharing a review! We love to hear that our software makes every aspect of your business easier. We hear your feedback regarding your sales team's access and are passing this onto our product team. Thanks for being an AccuLynx customer!
Pasha K.
Construction, 11-50 employees
Used daily for 2+ years
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Easy and smooth and basically destroys my budget.
Estimating is easy and the whole system is smooth.
Integration with other software is limited and expensive. I am constantly looking for a product that doesn't cut into our bottom line so much.
Evan F.
Construction, 1-10 employees
Used daily for less than 6 months
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Great!
This program is great for basic CRM, project management and estimates. We were pen and paper before so a huge change for us. It is very simple to use and we love the fact that we can track each job. They are very respmsive to ideas which I love.
Scheduling has too many steps, it should all be on one page. Appointments should give notifications. You should be able to select email templates upon writing an email in Acculynx, too much of our time is writing the same message. There should be some text to display price per square, this is key for roofing and siding.
Hi Evan - We're glad that AccuLynx has helped you get organized and manage projects. We also hear your feedback regarding scheduling, email templates, and pricing, and are sharing your feedback with our product team! Thanks for leaving a review and for being an AccuLynx customer.
Chuck Z.
Construction, 11-50 employees
Used daily for less than 6 months
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It’s a very good system and they have an incredible support team. We’ve tried multiple CRMs over the last few years. Acculynx is by far the best in every category.
Acculynx is by far the most comprehensive and smooth CRM for exterior contracting that I’ve seen or tried. We could not find a system that worked for us for years and Acculynx answers nearly all our issues.
Working with sub contractors is difficult with Acculynx. They have a crew app but it is very expensive. Acculynx is already quite a bit more expensive than any other system we have used so another added expense was too much. We are working around it but it’s not ideal.
Jessie S.
Construction, 51-200 employees
Used daily for 2+ years
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Easy to manage customers calling in. Makes communication easier.
Search function works with either email, phone, street address and name. Able to have a random customer call the office and our staff can quickly pull up the job photos, estimate , contract, and all the job messages within seconds.
The website feels much more polished than the field app. App constantly throws you out of the job into the main overview screen. The price per user model is not our favorite. Feels like the longer we use it we the harder it would be to move to a different crm platform.
William S.
Construction, 1-10 employees
Used daily for 2+ years
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We like the fact that Acculynx makes it easy to consolidate client emails and inter-office messaging in one place. Getting to upload photos and track the status of the job is also extremely helpful and ensures that everyone is on the same page at all times.
The pricing is a bit high in my opinion.
Hi William - Thanks for leaving a review of AccuLynx! We're glad that our software has helped you by storing all project information in the job file. We know this helps roofers like you save time so they can grow their businesses! Thanks again for sharing your feedback.
Chris B.
Construction, 11-50 employees
Used daily for 2+ years
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Keeping track of scheduling of estimators. The ease of keeping our customers informed through texting and emailing.
The least is not being able to customize the quotes such as being able to add lines for initials, add banners to announce specials, or put price on front of quote with finance options
Hi Chris - We love that you're able to use AccuLynx to keep customers in the loop! We also hear your concerns about customization and urge you to stay tuned for some exciting product updates coming in 2021. Thanks for leaving a review and for being a customer!
Dawn D.
Construction, 11-50 employees
Used daily for less than 6 months
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We wanted somethin accessible online. At this point, we are not happy with the flow of information. The idea that if the information is there it should flow to the next step without having to be re-entered. Too many steps can be missed.
The front end. Taking leads and assigning them. That's all
Everything and I mean everything has to be double entered. Nothing carries over. You take a lead you write an estimate. Go to write the labor order, all notes must be copied and pasted. have a price for labor order, no where can you mark it paid. you have to enter the amount in a payment screen. Commissions are the same way. They have a module you have to pay extra for and it will mark the commission...
William K.
Construction, 1-10 employees
Used weekly for 2+ years
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Acculynx accounting features seem to please the accounting department
Acculynx Estimating format "is cast-in-concrete" resulting in NOT knowing form the estimate: a break-out for materials for roofing vs materials for sheet metal, seft performed labor vs subcontracted labor, equipment rental, difficulty preparing bid Alternates, Percent of total job that is Labor/Materials/Rental/Etc/itemized overhead/etc. The estimating format user flexibility needs to be much improved if you require a detailed estimate to run and manage the job, especially if you require accurate JOB-COST-CONTROL.
Hi William - We're glad that your accounting team can take advantage of our robust accounting features! We hear your concerns regarding the estimates and urge you to reach out to our support team. They'll be able to walk you through how you can better use estimates to make your day easier. Thanks for being an AccuLynx customer!
Adam K.
Construction, 1-10 employees
Used daily for 2+ years
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We are able to use it as a one-stop shop. We used to implement a photo tool, google drive and xcel to keep track of our daily tasks. Now we are able to steam line everything we need in one software - thank you for that!
This software is intuitive and easy to implement. New features are well thought out and make sense to all current users with little to no additional training. The platform is easy to pick up for the new users, which is a huge time saver.
Overall cost is higher than I would like to pay.
Amanda L.
Construction, 51-200 employees
Used daily for 2+ years
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I love the support team and software functionality. Acculynx is necessary to be successful, especially in big business. I’ve been with them for over three years and they’ve helped me reach the “next level” in the industry. I’m so thankful for all the help Acculynx has provided over the years.
Easy to use and my team’s communication has improved tremendously.
The software is expensive because as your business grows, the cost increases. My team went from 30 people to 100+ and my overhead has taken a hit. I am willing to pay because I can’t function without it.