Yonyx Pricing, Features, Reviews & Comparison of Alternatives

Yonyx

Decision tree driven Interactive guides for customer service

4.82/5 (82 reviews)

Yonyx overview

PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!

You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!

Is there a better way?

SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.

When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.

Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!

To learn more, please visit http://corp.yonyx.com
corp.yonyx.com

Pricing

Starting from
$6/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 4 other markets, Europe, Germany, India, United Kingdom

Supported languages

Arabic, Danish, Dutch, English, Finnish and 15 other languages, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Yonyx screenshot: SimpleSolutionTreeYonyx Platform OverviewYonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision treesYonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flowYonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devicesYonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.Create an Interactive GuideImprove CSAT & Call Center Productivity with Yonyx Interactive GuidesUsing Yonyx Interactive Guides for Customer Self Service

Yonyx reviews

Excellent
67

Very good
15

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.7
  4.8
Wes Bourn

Providing Self-Service to our Dealer Network

Used weekly for 1-2 years
Reviewed 2016-09-13
Review Source: GetApp

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

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Eythan Slootweg

Perfect Troubleshooting Tool

Used daily for 1-2 years
Reviewed 2018-09-19
Review Source: GetApp

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

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Anonymous

Great Product backed by Great Support

Used weekly for 2+ years
Reviewed 2016-09-13
Review Source: GetApp

We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactiveGreat Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

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Anonymous

Wonderful for my troubleshooting needs!

Used daily for 6-12 months
Reviewed 2018-09-20
Review Source: GetApp

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

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Anonymous

Great platform. Super user friendly!

Used daily for 6-12 months
Reviewed 2018-09-19
Review Source: GetApp

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

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Yonyx pricing

Starting from
$6/month
Pricing options
Free trial
Subscription
View Pricing Plans

http://corp.yonyx.com/pricing

Yonyx features

API
CRM Integration

Activity Dashboard (166 other apps)
Activity Tracking (122 other apps)
Automatic Notifications (159 other apps)
Automatic Reminders (158 other apps)
Calendar Management (146 other apps)
Custom Fields (127 other apps)
Customer Database (118 other apps)
Customizable Branding (150 other apps)
Customizable Reporting (130 other apps)
Customizable Templates (130 other apps)
Data Import/Export (146 other apps)
Electronic Payments (113 other apps)
Email Integration (146 other apps)
Email Templates (108 other apps)
Mobile Integration (118 other apps)
Reporting & Statistics (168 other apps)
Social Media Integration (127 other apps)
Third Party Integration (163 other apps)

Additional information for Yonyx

Key features of Yonyx

  • Improvement in First Call Resolution
  • Improve Customer Satisfaction
  • Reduce Training Costs
  • Improve consistency of service delivered
  • Deflect incoming calls
  • Guides accessed from within CRM system
  • Cut training cost by half
  • Mobile access for field technicians & sales
  • Integrated with 3rd party CRM & home grown systems
  • Decision tree driven guidance & enforcement
  • Excellent solution for HR self service content
  • Completely responsive design
  • Feature rich yet compatible with all browsers
  • Call center agents can give feedback & compliments to Author
  • Embed Yonyx guides into any website
  • Cumulative Traversal Analytics
  • Linear & Non-linear knowledge
  • Tickets escalated from Yonyx guides with detailed transcript
View All Features

Benefits

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service