Yonyx Pricing, Features, Reviews & Comparison of Alternatives

Yonyx

Decision tree driven Interactive guides for customer service

4.8/5 (94 reviews)

Yonyx overview

What is Yonyx?

PROBLEM:
Your level 1 customer support consists of largely repetitive issues, but despite constant training & investment in developing thousands of knowledgebase articles, you find it hard to deliver consistent service with high CSAT rating within your budget!

You have published all sorts of information from your portal for customer self-service but the usage is very low. Customers complain they have a hard time finding the right article and if they do find one – it is intimidating going through it while skipping over sections not relevant to them!

Is there a better way?

SOLUTION:
Yonyx provides a solution to this problem by enabling organizations to create interactive guides in the form of multimedia flowcharts. Unlike traditional call scripts used in call centers, Yonyx Interactive Guides truly provide a navigational aide to Agents – as they help customers along known resolution pathways.

When used for Internal use by the Organization, Agents see a 15% improvement in their productivity – as they no longer have to search among thousands of articles to help customers, or convert linear articles into conversation with customers. At the end of each incident, they can generate a transcript of their customer interaction with the click of a button saving precious minutes of documentation with each call.

Customers love to go through Yonyx Interactive Guides as they see information presented to them incrementally. Due to the interactive nature of these guides & the rich multimedia content each step can contain, the information is always relevant to customers and easy to follow. Organizations see a substantial increase in usage of customer self service whey they deploy Yonyx interactive guides!

To learn more, please visit http://corp.yonyx.com
corp.yonyx.com

Pricing

Starting from
$100/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 4 other markets, Europe, Germany, India, United Kingdom

Supported languages

English, Arabic, Danish, Dutch, Finnish and 15 other languages, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai
Yonyx screenshot: SimpleSolutionTreeYonyx Platform OverviewYonyx screenshot: Decision Network Architecture (DNA) gives flexibility not possible in decision treesYonyx screenshot: YonyxMapView - Unique self drawing flow chart view to visualize the entire customer interaction flowYonyx screenshot: Responsive User View of guides can be embedded in an iFrame or used through Mobile devicesYonyx screenshot: Yonyx OneClick Transcript captures the path traversed by a User through the guide.Create an Interactive GuideImprove CSAT & Call Center Productivity with Yonyx Interactive GuidesUsing Yonyx Interactive Guides for Customer Self Service

Yonyx reviews

Excellent
75

Very good
19

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.7
  4.8
Wes Bourn

Providing Self-Service to our Dealer Network

Used weekly for 1-2 years
Reviewed 2016-09-13
Review Source: GetApp

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward. Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it. When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages. Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter. Overall, I have been very happy with the ease of creating some lengthy guides.

Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Eric McGinnis

As a software developer

Used weekly for less than 6 months
Reviewed 2019-08-19
Review Source: Capterra

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Pros
Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Cons
The online dashboard Some of the training videos could use some refinement

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Ken Volk

Unbeatable Employee Guidance

Used daily for 2+ years
Reviewed 2020-05-08
Review Source: Capterra

I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.

Pros
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Cons
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Response from Yonyx


Dear Ken

Thank you for your feedback! We appreciate your support.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Isaiah Hammons

I use this for work

Used daily for less than 6 months
Reviewed 2018-09-19
Review Source: GetApp

Pros
It's simple and doesn't bug out often. I kinda like it. It's one of those things where I don't think my opinion would be helpful because anything could be better but the way to make it better might involve redoing the entire system. It's a simple text software that is basically the same quality as government education software.

Cons
I think the transcriber could be better. I think any opinion I have would be more about the preferences set by my admins instead of you guys. If this thing could just read my thoughts and say them out loud for me that would be so nice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Brooklyn Ordiway

Multipurpose Tool

Used daily for 2+ years
Reviewed 2020-05-08
Review Source: Capterra

My experience with Yonyx has been great. It allows call centers to provide versatility in scripting.

Pros
The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Response from Yonyx


Dear Brooklyn

Thank you for your feedback. We really appreciate your support!

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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Yonyx pricing

Starting from
$100/month
Pricing options
Free trial
Subscription
View Pricing Plans

http://corp.yonyx.com/pricing

Yonyx features

API
CRM Integration

Activity Dashboard (252 other apps)
Activity Tracking (179 other apps)
Automatic Notifications (220 other apps)
Calendar Management (194 other apps)
Custom Fields (157 other apps)
Customer Database (174 other apps)
Customizable Branding (226 other apps)
Customizable Reporting (178 other apps)
Customizable Templates (194 other apps)
Data Import/Export (200 other apps)
Electronic Payments (152 other apps)
Email Integration (208 other apps)
Real Time Data (145 other apps)
Reminders (198 other apps)
Reporting & Statistics (272 other apps)
Social Media Integration (188 other apps)
Surveys & Feedback (164 other apps)
Third Party Integration (247 other apps)

Videos and tutorials

Additional information for Yonyx

Key features of Yonyx

  • Improvement in First Call Resolution
  • Guides accessed from within CRM system
  • Improve Customer Satisfaction
  • Excellent solution for HR self service content
  • Completely responsive design
  • Reduce Training Costs
  • Embed Yonyx guides into any website
  • Call center agents can give feedback & compliments to Author
  • Tickets escalated from Yonyx guides with detailed transcript
  • Improve consistency of service delivered
  • Deflect incoming calls
  • Cut training cost by half
  • Linear & Non-linear knowledge
  • Feature rich yet compatible with all browsers
  • Cumulative Traversal Analytics
  • Decision tree driven guidance & enforcement
  • Mobile access for field technicians & sales
  • Integrated with 3rd party CRM & home grown systems
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Benefits

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service