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Yonyx

Decision tree driven Interactive guides for customer service

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Yonyx Pricing, Features, Reviews and Alternatives

Yonyx product overview

What is Yonyx?

PROBLEM:

Key benefits of using Yonyx

1. Reduction in AHT (Average Handle Time)
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online

Yonyx pricing information

Value for money

4.7

/5

127

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Yonyx features

Functionality

4.7

/5

127

Total features

35

11 categories

Most valued features by users

Reporting/Analytics
API
CRM
Email Management
Access Controls/Permissions
Internal Chat Integration
Knowledge Base Management
Decision Support

Yonyx users reviews

Overall Rating

4.8

/5

127

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.11/10
Rating distribution

5

4

3

2

1

98

27

2

0

0

Pros
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

tr

timothy r.

Cons
On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

jc

john c.

I can't think of anything at this moment. There's only been a handle of times where Yonyx "made errors" and our scripts wouldn't generate, but that is expected with technology.

AR

Anonymous Reviewer

The settings menu is a bit confusing, I always have to click around to find what I am looking for.

EH

Elizabeth H.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Providing Self-Service to our Dealer Network

Reviewed 6 years ago

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page,...

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AMAZING SOFTWARE!

Reviewed 10 months ago
Pros

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

Cons

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Yonyx is the way to go!

Reviewed a month ago

Since yonyx has been around its very useful and helps all the time.

Pros

I love how you can populate a script, if the scripting is gone.

Cons

Nothing, i enjoy it. I wouldn't change a thing!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Yonyx review

Reviewed 2 years ago

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

Pros

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Cons

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Vendor response

Dear Jamie Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it? Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Must have side-arm to reduce variation across thousands of decisions

Reviewed 2 months ago

The team is supportive and knowledgeable, they have always helped in times of need.

Pros

- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available

Cons

- Advanced reporting needed some customization work

Yonyx FAQs and common questions

Q. What type of pricing plans does Yonyx offer?

Yonyx has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Yonyx?

Yonyx has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Yonyx support?

Yonyx supports the following languages:
Korean, Arabic, Thai, Japanese, Portuguese, Swedish, Indonesian, Hebrew, Irish, Finnish, Italian, Norwegian (Bokmal), French, Hungarian, English, Danish, Dutch, Spanish, Russian, German


Q. Does Yonyx support mobile devices?

Yonyx supports the following devices:
Android


Q. Does Yonyx offer an API?

Yes, Yonyx has an API available for use.


Q. What other apps does Yonyx integrate with?

Yonyx integrates with the following applications:
Salesforce Service Cloud, Oracle Service, NetSuite, Oracle B2C Service, Freshdesk, ServiceNow, Zendesk


Q. What level of support does Yonyx offer?

Yonyx offers the following support options:
Phone Support, Chat, 24/7 (Live rep)

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