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Yonyx Pricing, Features, Reviews and Alternatives
Yonyx product overview
What is Yonyx?
PROBLEM:
Key benefits of using Yonyx
2. Reduction in repeat calls % - i.e. Improvement in First Call Resolution (FCR)
3. Improvement in CSAT
4. Reduction in Training Costs
5. Deflection of calls by effective customer self service
Typical customers
Platforms supported
Support options
Training options
Yonyx pricing information
Value for money
4.7
/5
127
Starting from
No pricing info
Value for money contenders
Yonyx features
Functionality
4.7
/5
127
Total features
35
11 categories
Functionality contenders
Yonyx users reviews
Overall Rating
4.8
/5
127
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.11/10
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Andrew D.
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Anonymous Reviewer
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timothy r.
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john c.
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Anonymous Reviewer
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Elizabeth H.
Overall rating contenders
Wes B.
Verified reviewer
Machinery, 1,001-5,000 employees
Used weekly for 1-2 years
Review source
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We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page,...
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.
Oscar M.
Computer Networking, 1,001-5,000 employees
Used daily for 6-12 months
Review source
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That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls. Customers are more happy at the end as I can provide faster solutions. the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.
The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.
vanessa j.
Consumer Services, 201-500 employees
Used daily for 1-2 years
Review source
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Since yonyx has been around its very useful and helps all the time.
I love how you can populate a script, if the scripting is gone.
Nothing, i enjoy it. I wouldn't change a thing!
Jamie T.
Consumer Services, 10,001+ employees
Used daily for less than 6 months
Review source
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Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.
For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.
I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.
Dear Jamie Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it? Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!
Shubhashish B.
Information Services, 10,001+ employees
Used weekly for 2+ years
Review source
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The team is supportive and knowledgeable, they have always helped in times of need.
- Easy to setup and customize - User friendly authoring and change options - Standard reports are quickly available
- Advanced reporting needed some customization work
Yonyx FAQs and common questions
Q. What type of pricing plans does Yonyx offer?
Yonyx has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available
Q. Who are the typical users of Yonyx?
Yonyx has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Yonyx support?
Yonyx supports the following languages:
Korean, Arabic, Thai, Japanese, Portuguese, Swedish, Indonesian, Hebrew, Irish, Finnish, Italian, Norwegian (Bokmal), French, Hungarian, English, Danish, Dutch, Spanish, Russian, German
Q. Does Yonyx support mobile devices?
Yonyx supports the following devices:
Android
Q. Does Yonyx offer an API?
Yes, Yonyx has an API available for use.
Q. What other apps does Yonyx integrate with?
Yonyx integrates with the following applications:
Salesforce Service Cloud, Oracle Service, NetSuite, Oracle B2C Service, Freshdesk, ServiceNow, Zendesk
Q. What level of support does Yonyx offer?
Yonyx offers the following support options:
Phone Support, Chat, 24/7 (Live rep)
Common Yonyx comparisons
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