Yonyx Reviews

Pros
While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons
Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Great API Documentation Very Easy To Use Very Easy To Train on Great Functionality

Cons
The online dashboard Some of the training videos could use some refinement

Rating breakdown

Likelihood to recommend: 8/10

Pros
It's simple and doesn't bug out often. I kinda like it. It's one of those things where I don't think my opinion would be helpful because anything could be better but the way to make it better might involve redoing the entire system. It's a simple text software that is basically the same quality as government education software.

Cons
I think the transcriber could be better. I think any opinion I have would be more about the preferences set by my admins instead of you guys. If this thing could just read my thoughts and say them out loud for me that would be so nice.

Rating breakdown

Likelihood to recommend: 5/10

Pros
I love the easy to use software, I think that my nona could use this software!

Cons
Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Cons
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Great Support Continuous enhancements over years based on customer feedback. Easy Integration with CRM system for seamless channel escalation Ease and use and Interactive Great value for money

Cons
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue. The admin console could be a bit more user-friendly.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The versatility of this software is one of the most appealing features, as well as it's ease of use.

Cons
Once in a blue moon we might experience connection issues within Yonyx where you can get a frozen screen. This is usually fixed by closing and reopening.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to implement, and support provided for any assistance needed is excellent. The vendor provides very detailed training videos that demonstrate all steps.

Cons
None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

Cons
I have had no problems with the software. Therefore, I do not have any changes to make

Rating breakdown

Likelihood to recommend: 10/10

Pros
Extremely intuitive and easy to use. Able to use with little to no training.

Cons
Nothing, it is satisfactory. I have no issues

Rating breakdown

Likelihood to recommend: 10/10

Pros
Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

Cons
I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

Cons
So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Cons
Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Yonyx is the one of the best tool for enterprise admin to setup self-help portal. Using this end users can resolve their queries by own and its reduces load from IT HelpDesk.

Cons
There is should features which send alearts for less or non used Yonices, which helps us to update Yonyx with latest information.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Cons
Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

Cons
The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

Rating breakdown

Likelihood to recommend: 9/10

Pros
My company uses Yonyx for quick navigation through a script that has many moving parts. It made our conversations with clients much more fluid and efficient. It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Cons
It can take some time for the initial set up, but once it is up and going it is super fast and easy to navigate .

Rating breakdown

Likelihood to recommend: 10/10

Pros
We stopped printing our script materials. We are able to change the scripting for our teams literally in real time. The notes for our agents get auto populated with information based on responses.

Cons
There are a few user administration points that are just odd to deal with but nothing unmanageable. In general the user administration portal is a little frustrating to navigate through, but you don't need to interact with it often.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.

Cons
User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The technical support is second to none. Sanjay Bajaj, who is my contact in the support team, is only an email away and any difficulties are solved by arranging a mutually agreeable date and time and by then talking to one another via GoToMeeting. This personal touch and the positive approach to solving any problems encountered is for me the most important feature of this product.

Cons
I am not sure if this would be possible but I think it would help if there was only one type of box in the overview view rather than a blue and a grey one. I believe short videos on how to do and/or find certain "things" would help, especially on the functionalities "hidden" in the wheel.

Rating breakdown

Pros
Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Cons
Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

Rating breakdown

Likelihood to recommend: 9/10

Pros
- consistent message across different channels - ensures agent wise process adherence - ensures first contact resolution - great for a knowledge base

Cons
- improvements can be made on the development portal to drag and drop nodes to make it agile to develop

Rating breakdown

Likelihood to recommend: 10/10

Pros
Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Cons
Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

Rating breakdown

Likelihood to recommend: 10/10

Pros
The system is very smooth and allows for all coordinators be fast and accurate, It also allows for data to be collect is a main stream flow which is easy and simple to transcribe, The great point about yonyx is that it is a very interactive system for our employees.

Cons
I would have to say that i haven't seen any cons with this program, It is very user friendly to everyone .

Rating breakdown

Likelihood to recommend: 10/10

Pros
Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs. Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable. We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!

Rating breakdown

Likelihood to recommend: 8/10