Yonyx Reviews

Easy to setup and maintain Reduces call times Consistent messaging Quality can be tracked

Price per agent is relatively high for smaller groups...

Extremely intuitive and easy to use. Able to use with little to no training.

Nothing, it is satisfactory. I have no issues

Dear Antonia Thank you for your feedback. We appreciate your support.

Its impactful and dynamic layout keeps employees engaged and keeps our data organized!

Loading times will always be improved! Otherwise it is hard to find a chink in the armor!

Minimal learning curve Adequate formatting options Easy inclusion of links, graphics, and videos Useful analytics Easy to share, publish, and edit Fosters a more consistent customer support experience

Looking forward to ongoing improvements in metrics

It's' easy to use. It displays the scripting we need when speaking with a consumer. Admins can also add a variety of responses according to the specific scenario. There's something great about having the script you need, when you need it. It would be great if it could be integrated with our in-house product so that whatever we choose on Yonix auto-populates on our product's window.

Navigating it. When there are too many scripts, finding the script you need quickly can be a hassle. A search bar would be beneficial.

The Yonyx decision tree scheme is absolutely easy

The layout could be better in esthetical terms

I like using Yonyx because I have never worked with this kind of program and it is very easy to use. It has definitely helped me with being able to go to the correct pages for each lead that we work and it has the correct lead type pops up with the appropriate script. Yonyx for me was very easy to learn and and being able to have something like this is amazing and to me makes my job so much easier.

So far I've had no real issue with Yonyx. The system itself is pretty easy to use and easy to navigate through.

Yonyx provides a user-friendly solution to interactive, step by step guides that are perfect for technical support professionals. Agents are able to give feedback on steps in the guide if the authors need to change anything, and compliment the guides as well to let them know what is working. Support is fast and personalized.

The interface could be slightly more intuitive in some aspects, e.g. the window adding a guidance step. The toolbar seems a bit cluttered even though it is full-featured.

Average Handle Time and Quality. Our customers are calling on their lunch breaks and times where they just do not have the luxury of staying on the phone for long periods of time. This tool is so efficient that it helps the agent with getting through the calls quickly but accurately which is a boost to our Quality scores.

The information has to be updated to stay relevant and current.

Ease of use easy to categorize Very easy to follow.

How when you go one page it goes right back to the beginning

* Helps streamline the troubleshooting steps. * Once troubleshooting is completed or resumed for the day, you can update the ticket with the step by step notes. *Very easy to use

* Only issue that I have had was resetting the password. The system sends you a temporary password but I was not able to change it.

Yonix is great software used for scripting and or guideline assistance for customer service roles. We use Yonix on a daily basis and its a smooth process every time. Its easy to use and very helpful, anyone can use it. Would recommend to everyone looking for a great program that is clear, simple and effective.

Could be more developed in terms of accessible customization for every user (not just back-end) and with integration with other programs.

Yonyx is quick to help with incoming calls, and updating information in real time.

The one thing I like least about Yonyx is that the script is easily picked up/consumers already know what I am going to say (I can also expect what I will be asked and I can tell which services use Yonyx now).

Dear Michael Thank you for your feedback! We very much appreciate hearing from our customers.

I love how you literally don't have to think when using Yonyx! Just have to have a little common sense. It makes sounding professional and friendly easy as click click click!

It's difficult to fit everyone we encounter into the only options given. Also difficult to navigate backwards when answers change or are unclear.

Besides its many features that had really helped in our customer service documentation, their tech support is top notch. They are active and immediately knows our concerns. Yonyx provided our team a great managing tool for data collected through customer feedback and calls.

Setup was complicated which initiated our team to contact tech support. But as aforementioned, everything was great and it all works well now.

It's reliable, easy to use, and always know exactly what information to give to our customers. We have a floor of over 400 employees, and its there for our support. Opcity is open 7 days a week, from 7am- 11pm, and Yonex is there to guide us through the day every day.

Really don't have any cons that i can think of at the movement. There might be some room for impairment, but nothing i can think of at the moment.

This was relatively easy to set up. The new agents use this often. this is a wonderful training tool.

our job has a lot of issues that can cause the next step to vary, once they become more experienced this gets harder to keep updated for the more experienced to use and it be helpful. If you are creating for finite steps then it works well but in our case it becomes useless the more knowledgeable a person gets

It's great and easy to use. It is installed on my hard drive, and that's where I like it.

The name is hard to spell. Sometimes, I want to put a u where the first y is, and sometimes I want to put an i where the second y is.

Dear Tim Thank you for your feedback! We very much appreciate hearing from our customers.

Easy to create guide with video, photos, link... Easy to implement as stand alone solution Good support from the team to implement in Sales Force environment Available in Multi-Language for the same guide

Only available in English for the administrator role but guides are in Multi-language for end user. No data center in Europe so far.

Yonyx has from the start been super easy and quick to use. I picked up pretty quickly when i first started with my company and found the value in it immeasurable . I use it every day at work and it has helped me grow as a CSR.

Due to the millions of possibility scrolling back or forward or even just some parts of pages may be incorrect .

Easy to use - creating guides are very simple. Support on the product is great - any questions about functionality are answered promptly. Metrics are fantastic. Very insightful.

None at this time.

easy to use good analytics mobile friendly great service video option

some customization (like fonts and colors) has to be requested rather than changed from the back end.

simple, streamlined, user-friendly, great customer service

could use a little bit of improvement on the development side

Easy to set-up and very responsive company to our questions and/or product enhancement inquiries.

No cons were added to this review

I have literally worked for the very first time on a tool that helps in building decision trees and every time the features of Yonyx have amazed me. Starting with the variety of options available to customize nodes to its analytics reporting, every feature has been really helpful. The tool is user friendly and one can start their hands-on right after watching a couple of beginner guides. With the help of this tool, troubleshooting issues becomes easier for new agents in the company.

I can't think of a con to mention, in my use of this product I have so far haven't run into anything that could be improved.