BigContacts Reviews - Pros & Cons, Ratings & more

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BIGContacts is a CRM software designed for small businesses that have outgrown spreadsheets and address books, but don't want the cost or complexity that you find with most CRM solutions. It helps organize contacts, manage tasks, track opportunities, and monitor email campaigns.

BigContacts

Web-based

Windows

Owner

User Friendly and very easy to customize. Great tech support that is very responsive to our needs.

Very impressed with big contacts, it is very easy to use and offers a lot of options and services for a very affordable price.

Clean, simple, intuitive, easy to use. Customer service is prompt, competent, speaks perfect English, is based in the United States.

Supports multiple users if required. Excellent support from help desk if required.

Partner

I don't want an I-Phone because AT&T's phone service is beyond unacceptable where I live and work. They have the worst phone coverage of any service in Northern California.

We were looking for a quality program at a good value since we are a small firm. We found one that not only meets those requirements, but exceeds our expectations.

The functionality delivered for the price is terrific.

Sales

Minor complaint would be sometimes (not every time - maybe user error?) the Company Name would not appear in contact search.

Managing Director

Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also.

Agent

I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients.

Director

This is a great platform and meets all of your contact management needs.

asst. Property manager

Updating contacts when their information changes can be tricky because you must add another contact and then it can become confusing when trying to figure out which one is correct.

I use it mainly because it is reasonably priced and gives a good value. We have integrated it with our online store registration system for tracking new registered users.

Business Development Director

Liked that it was easy to use and it flowed well for us.

Project Manager

No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed.

Founder and Senior Partner

Ability to download our list of contacts into the software. Less expensive than Salesforce.

Bookkeeper

I feel it’s very user friendly ok design and layout.

Independent consultant 

That would be awesome if it would capture and add incoming emails to the correct contact.

Salesforce Marketing Cloud

SugarCRM

BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything. 

BigContacts great customizable CRM

The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes.

Reliable CRM with robust reporting

To us Big Contacts ended up being a glorified Rolodex.  Information was time consuming to enter, cross referencing was not easy and needing to print reports to find information was complicated.  Customer service however was always available to answer questions and guide us through an issue.  In the end, Big Contacts was not what we were looking for.

Could be better

I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs,  even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing  but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact!

Just what I was looking for

One of our sales team discovered BigContacts in Fall 2007 and recommended we try it.  At the time we'd tried two other web-based CRM systems with frustrating results.  As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold.  We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF.  Since 2007, Big Contacts has gone through several major upgrades.  I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help.  I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief.   I like BigContacts so much that I've referred clients and friends to use it.  All sold. All happy.  So... that's my story. I do not exaggerate. Thank you!! -Karen

HUGE RELIEF

I am reinstalling my contacts to get back up to running with BC, so ask me in a few months. I don't foree any issues. 

I've tried them all....

Wayne Review

Very responsive group whenever I contact them with questions. 

Excellent software

I have found that using the program designed allows me to enter information once and forget about it.  It has helped in moving my business to a truly paperless environment.  When I am not in the office I can access the mobile app prior to a call to refresh my memory and review the history before a call with a client.

Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised. 

outstanding value

My company has been using Big Contacts for a little over a year now. Since they released the new updated version for beta testing, I have shared it with my coworkers and they are all excited to use the new version. We are able to keep track of customer calls, notes and important information. It is a user friendly interface and is very useful when communicating with my coworkers about clients. We are glad to use Big Contacts and will continue to use it! I will also use it when I open my own business very soon. Thank you!

Perfect for what we need!

I've recommended it to clients that have been driven to tears by the best known sales software. The Demo was sufficient to convince them to change.

The right CRM for taking your company up a notch

Helps us seem like a large firm with recurring task lists, mass emails & email storage.

BigContacts is robust, easy to use & has THE best support.

Big Contacts allows me to keep tabs on all aspects of my client relationships and does so in an easy-to-learn manner. That allowed me to convince my colleagues to embrace using it throughout our team and the learning process was painless.
I particularly enjoy the level of customization available and use this to create reports that are very useful to me.  The summary page in contact view of a business is comprehensive and very helpful to have open when meeting or talking with a client.
The Big Contacts Support Team has always been very prompt and thorough whenever I have had a question.  I enthusiastically endorse this product and company!

An easy-to-use and full featured CRM for non-tech people

Big Contacts: underrated, affordable little powerhouse

I tried a few other CRM products before Big Contacts and they just did not have the flow I needed for my team.  My favorite features are the Task List that I can assign to other people in our team and how easy it is to send letters and other documentation.  Big Contacts makes sure I don't forget tasks and it is easy and fast to update important records.  

I rely on Big Contacts every day for my business. 

I know there is an upgrade coming soon and I can't wait!

Love Big Contacts!

We have found Big Contacts to be a great solution to keeping our staff connected and in control of our CRM. We use calendar functions, schedule meetings, track sales, schedule contact follow ups, add history on all calls and track progress on sales goals and pipeline from mobile and desktop. The product meets our needs at fraction of the price of other products. Big Contacts is very user friendly compared with my experience with Salesforce! We appreciate the value, reliability and the flexible fields that customize the program to meet our needs.

Big Contacts Keeps Us Connected

I just loved being able to keep "on task" with customers.  it's so difficult to remember all the details & Big Contacts helps you keep you organized and able to follow up.

Extremely user-friendly CRM!

Overall, Big Contacts is the best solution I have found in many years.  You can use it at a basic level or enhanced to meet your needs.   Beginning users need not fear - it will be surprisingly easy to use.   Advanced users can feel comfortable that it can meet your comprehensive requirements.   The value in this product is excellent.

Big Contacts 

I have been using Big Contacts since December 2010. The user interface is simple. I am not fully utilizing all it's features but what I do use works very well. The customer service have been spot on. I would recommend to anyone.

Great CRM for any business large or small.

As the administrator of this software for our Kubota dealership I'm having mixed reviews from our sales guys.  Some guys are just nailing it in the head while others are having what I think is browser issues.  I've seen the problems first hand and they can't add contacts.  We've kept it simply with only three required fields yet still issues.  Were working on it.  Other than that, I see what this product can do for us in the future.  It's an investment and like investment it takes a little time to see a return.  It's only been a couple of weeks now and once we get everyone on the same page I'm sure it will take off.  Main thing is, Big Contacts will be a safety net for things falling through the cracks and should lead to more sales.  Time will tell if this will hold true.  

Like It But Having Troubles 

Steps for setting up things are pretty cumbersome. I really don't use it much anymore as everything I want is some additional expense (spell check used to be an "add -on" now email confirmation is).  We use an event software that is much more responsive, flexible and easy to use and all-inclusive.  BigContacts stores the data and lets  me send emails.  That's about it - ps lots of emails in the history have been lost over time.  I just stick with it because all my data is there now....

Works ok way too sale-y not very flexible

I have recommended Big Contacts to several clients and friends. This is a great CRM software that is very affordable.

Big Contacts is an all around great CRM and Sales tool

Spring,

Thank you for taking the time to review BigContacts.  

I wanted to share some great news with you.  We have a de-duplication feature that we are currently working on that we hope the release in the next 30-45 days.

This de-duplication feature will not only allow you to de-duplicate contacts after you import new ones, but you can occasionally scan your entire database to find duplicates and merge them - helping you to maintain a clean database.

I encourage you to subscribe to our product news blog as we announce all new features as they go live!  

http://www.bigcontacts.com/news/

This is the second time that I am using Big Contacts and the experience remains very positive.  The support I have received has been very good.  The process to get started is also very easy.

Very strong CRM for a fair price

Big Contacts is an okay CRM

We love Big Contacts!  We shopped around and definitely feel that this is the best value in the CRM Market. 

BigContacts Reviews (2025)

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