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Turf

The customer self-service platform for SaaS.

Turf - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Turf?

Turf is a customer self-service platform that allows SaaS businesses to facilitate discussions between users and create one single meet point with community forums, documentation, knowledge sharing, product feedback & communication, and more. The platform allows businesses to facilitate discussions between users, collect feedback, display their roadmap, launch and maintain a knowledge base & help center, manage feature requests & bug reports, launch an academy, host technical documentation, deliver proactive customer support, and manage online events - all in one centralised environment.

It increases usage of self-service modules by centralising and integrating all customer-facing modules in a customer self-service hub and making the self-service hub completely usable from within your SaaS application.

Benefits of using Turf

Lower your customer churn rates by building a community around your brand, providing valuable resources, involving your users in every process, and enabling a more efficient way of finding answers.

Lower your customer support costs by letting your users communicate with each other, building self-service modules like a knowledge base, and reduce ticket handling time.

Generate more leads through valuable niche-specific discussions in your self-service hub and identify upsell opportunities with existing customers.

Starting from

Per month

Alternatives with better value for money

Turf's key features

Most critical features, based on insights from Turf users:

Content Management

5.0

(1)

Communication Management

5.0

(1)

Real-Time Reporting

0.0

(0)

Customer History

4.0

(1)

Customer Experience Management

5.0

(1)

Alerts/Notifications

4.0

(1)

All Turf features

Features rating:

5.0

(1)

Customer Database

4.0

(1)

Widgets

(0)

Visual Analytics

(0)

Usage Tracking/Analytics

(0)

Third-Party Integrations

(0)

Tagging

(0)

Surveys & Feedback

(0)

Support Ticket Management

(0)

Sentiment Analysis

(0)

Reporting/Analytics

(0)

Real-Time Data

(0)

Real-Time Analytics

(0)

Onboarding

(0)

Multi-Channel Communication

(0)

Live Chat

(0)

Knowledge Base Management

(0)

Gamification

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Engagement Tracking

(0)

Customizable Templates

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Segmentation

(0)

Customer Portal

(0)

Customer Engagement

(0)

Content Creation

(0)

API

(0)

Activity Dashboard

(0)

Access Controls/Permissions

(0)

Turf alternatives

Turf

5.0

(1)

Starting from

Per month

Free trial

Free version

Ease of Use

5.0

Features

5.0

Value for Money

4.0

Customer Support

5.0

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

HubSpot Service Hub

4.4

(170)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Turf pricing

Value for Money:

4.0

Pricing plans

Starter

Per month

Features included:

Community forum
Knowledge base
Customer feedback
Academy
Technical documentation
Direct support module
Event management
Unlimited channels
Private channels & sub-communities
Analytics & moderation workflows
In-app widget
SEO optimization
Polls & surveys
Federated search
Social login
Member gamification levels
Member voting engine
Differentiated voting weights
Gamification badges
1 admin & moderator seat
250 community members

Premium

195

Per month

Extra features included:

Unlimited community members
2 admin & moderator seats

Pro

395

Per month

Extra features included:

4 admin & moderator seats

Enterprise

No pricing info

Extra features included:

4+ admin & moderator seats
Custom single sign-on (SSO)
Custom integrations

Turf integrations (8)

Top integrations

HubSpot Marketing Hub

Turf support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

24/7 (Live rep)

Training options

Documentation

Videos

Live Online

Turf reviews

Overall rating

5.0

Positive reviews

100

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9/10

Rating distribution

Turf FAQs

Q. What type of pricing plans does Turf offer?

Turf has the following pricing plans:
Starting from: $95.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money

Q. Who are the typical users of Turf?

Turf has the following typical customers:
Freelancers, Mid Size Business, Small Business

Q. What languages does Turf support?

Turf supports the following languages:
English

Q. Does Turf offer an API?

Yes, Turf has an API available for use.

Q. What other apps does Turf integrate with?

Turf integrates with the following applications:
HubSpot Marketing Hub, Zapier, Zendesk AI, Canny, HubSpot CRM, Intercom, HubSpot Service Hub, Productboard

Q. What level of support does Turf offer?

Turf offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat, 24/7 (Live rep)

Related categories

Customer Success

Customer Service

Customer Engagement