Productboard Pricing, Features, Reviews & Alternatives

Productboard

Customer-driven product management system

4.74/5 (115 reviews)

Productboard overview

What is Productboard?

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 3,500 organizations around the world use Productboard to build excellent products.

Pricing

Starting from
$20/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Productboard screenshot: Organize and prioritize feature ideas based on user needs and business objectivesIntroducing ProductboardProductboard screenshot: Carry out release planning and share your roadmap with business and delivery stakeholders to show them what's coming down the pikeProductboard screenshot: Create high-level Agile or kanban style roadmaps that group features into Now/Next/Later time horizons (or other categories of your choice) or by each feature's current status (New idea, Discovery, Backlog, Delivery, Launched)Productboard screenshot: Create timeline roadmaps to plan work in relation to upcoming date-based milestones like a major industry conference, analyst briefing, or marketing launchProductboard screenshot: Prioritize features using highly visual interactive drag and drop interfaces like the Prioritization matrixProductboard screenshot: Share ideas you're considering, what's planned, and what's been launched with a Customer Feedback Portal — and collect votes and feedback directly from end usersProductboard screenshot: Consolidate product ideas, requests, and feedback from a variety of sources and identify trends around what customers really need

Productboard user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.5
  4.8
Eric P.

Simplest way for sophisticated insight consolidation, prioritization, and roadmap management

Used daily for less than 6 months
Reviewed 2019-10-26
Review Source: Capterra

We had an alignment and communication problem that we had to solve. Plain and simply, productboard gives us a clear way to communicate and collaborate on our product roadmap. And gives our team insight into how we think about and prioritize initiatives.

Pros
Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Cons
Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Joshua P.

Alas! We found our product management solution

Used daily for less than 6 months
Reviewed 2019-10-29
Review Source: Capterra

Over the past two years, we've tried about every product management solution under the sun. While many have been good, we hadn't found the best solution for *us* (a small team, 3 product people, 5 engineers). This is the first solution that's been adopted by the entire team, a big part due to the easy shared inbox for customer insights.

Pros
In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Cons
Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Neil G.

Finally a SaaS product for building product!

Used daily for less than 6 months
Reviewed 2021-04-08
Review Source: Capterra

There's no perfect approach towards developing product but having a SaaS service like Productboard will remove some of the barriers.

Pros
Bright, vibrant design which is a nice contrast to some of the more muted color palettes of SaaS. The outcome based product roadmap is very customizable and can point back to more detailed customer requests. Allowing the extended team to track insights and provide insights of their own leads to a more collaborative discovery process. I also appreciate all the resources and webinars that productboard provides to educate on product management.

Cons
The inbox UX is quite busy and makes it sometimes difficult to track what is going on. While it's good to be able to throw anything into the shared inbox, more rigor and discipline is needed so that it doesn't become a place where everything exists. If you want to integrate with other systems like JIRA / SFDC, it can become quite costly.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Hana T.

The billing mechanism of individual plan is awful experience

Used daily for less than 6 months
Reviewed 2020-01-23
Review Source: Capterra

After spending some time on working with the tool and really enjoying its quality, I was sure that I would stay with it. But experiencing tricky non-transparent billing is just cold shower making the tool same as any other, just half way through to full value.

Pros
It is for sure well thought through tool.

Cons
It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Kaan Ö.

A simple yet powerful tool for managing and communicating the product roadmap

Used daily for less than 6 months
Reviewed 2019-11-20
Review Source: Capterra

Productboard did enable us to create a manageable, customer value driven product roadmap that is in alignment with our corporate objectives and product vision. The communication of our product roadmap to different stakeholders is much easier now thanks to the customizable and stunning views.

Pros
Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Cons
An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Productboard pricing

Starting from
$20/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

15-day free trial, no credit card required.

Free Customer Feedback Portal offering available

Essentials plan: Easily create and collaborate on roadmaps: $20 per maker per month

Pro plan: Connect customer feedback to roadmaps: $50 per maker per month

Scale plan: Align business objectives and product strategy: $100 per maker per month

Enterprise plan: Run enterprise product management organizations: Custom pricing

Productboard features

API
Alerts/Notifications
Collaboration Tools
File Sharing
Gantt/Timeline View
Milestone Tracking
Percent-Complete Tracking
Prioritization
Project Management
Project Planning
Project Planning/Scheduling
Reporting/Analytics
Reporting/Project Tracking
Resource Management
Status Tracking
Task Management
Task Progress Tracking
Task Scheduling
Time & Expense Tracking

Projections (360 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Productboard

Key features of Productboard

  • @mentions
  • Automatic score calculations
  • Commenting
  • Competitive analysis
  • Competitor tracking
  • Custom weighted prioritization scores
  • Customer feedback portal
  • Customizable boards
  • Data encryption
  • Drag-and-drop interface
  • Effort estimates
  • Feature backlog
  • Feature organization
  • Feature prioritization
  • Feature voting forum
  • Feedback management
  • Google Apps SSO
  • IP address whitelisting
  • Kanban roadmaps
  • Notifications/alerts
  • Objective-aligned milestones
  • Prioritization matrix
  • Product portal
  • Progress tracking
  • Public roadmap
  • Research repository
  • Roadmap export
  • Roadmap templates
  • Roadmapping
  • Status monitoring
  • Task management
  • Team roadmap
  • Timeline roadmapping
  • Trend identification
  • Two-factor authentication
  • User impact score
  • User impact scores
  • User segmentation
View All Features

Benefits

Easily create product roadmaps based on a variety of templates. Roadmaps always stay up-to-date as plans evolve and serve as a single source of truth for sharing where your product is headed next.

Consolidate product ideas, requests, and feedback from many sources — email, Slack, Zendesk, Intercom, Typeform.

Get a holistic view of all your feature ideas and see which have been requested the most, across all your customers or within customer segments.

Set your product objectives and prioritize what to work on based on user needs, business goals, and a variety of other criteria.

Bridge the divide between your product team and customer community with a Customer Feedback Portal that lets your share ideas you're considering, what's planned, and what's been launched – and collect feedback directly from end users.