Productboard Pricing, Features, Reviews & Alternatives

Pros
Consolidating insights from myself, our customers, and our team. I also really like the different views I can create and ways I can prioritize things by release and various scores. The public feedback forum is also really, really nice. Then the beautiful roadmap view is just icing on the cake.

Cons
Doesn't integrate to Clubhouse, which we are moving to from JIRA. We also didn't use the JIRA integration because we were on New JIRA. Which is why we are now on Clubhouse, which I'll save for another review. Also, I feel there are a couple of elements missing when looking at reporting and ongoing maintenance of tickets... but that's hard, and is probably something they're thinking about.

Rating breakdown

Likelihood to recommend: 10/10

Pros
In order of benefit, here's what I like most so far about Productboard: (1) Aggregating product insights / customer requirements across all of our inboxes + Slack into one place (2) Ability to build a quarterly roadmap w/ existing tickets in Jira + w/ ability to write new features back to Jira as tickets (3) Ability to outline all of the components of our platform w/ features under each component - something we've never had before.

Cons
Some small nit-picks around interactions (eg. bulk selecting rows), but so far customer support has responded instantly to guide me in right direction.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Bright, vibrant design which is a nice contrast to some of the more muted color palettes of SaaS. The outcome based product roadmap is very customizable and can point back to more detailed customer requests. Allowing the extended team to track insights and provide insights of their own leads to a more collaborative discovery process. I also appreciate all the resources and webinars that productboard provides to educate on product management.

Cons
The inbox UX is quite busy and makes it sometimes difficult to track what is going on. While it's good to be able to throw anything into the shared inbox, more rigor and discipline is needed so that it doesn't become a place where everything exists. If you want to integrate with other systems like JIRA / SFDC, it can become quite costly.

Rating breakdown

Likelihood to recommend: 7/10

Pros
It is for sure well thought through tool.

Cons
It is not mandatory or sole source ... so charging individual for adding member without any alert or notice that just selecting someone as member from drop down menu automatically apply charging to your card is really awful experience ruining any value for the product

Rating breakdown

Likelihood to recommend: 0/10

Pros
Productboard has a very easy to use user interface, but still manages to provide you the functionality of customizable views with its powerful aggregations, filters, tags and view options. With the insights feature of productboard, it is very easy to parse the ideas and requirements of customers to product features and keep track of the customer demand for each feature in detail. The beautiful roadmap views which you can export for presentations are also a real timesaver.

Cons
An internal file viewer for common file formats (e.g. pdf, doc, xls) is needed for attachments. It would be preferred if the internal insights could be seperated from customer insights when calculating the user impact score which we utilize to measure the customer demand of features.

Rating breakdown

Likelihood to recommend: 9/10