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Customer-driven product management system

(29)

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Productboard Pricing, Features, Reviews and Alternatives

Productboard FAQs

Q. What type of pricing plans does Productboard offer?

Productboard has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Productboard?

Productboard has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Productboard support?

Productboard supports the following languages:
English


Q. Does Productboard offer an API?

Yes, Productboard has an API available for use.


Q. What other apps does Productboard integrate with?

Productboard integrates with the following applications:
GitHub, Jira, Microsoft Azure, Zapier, Pivotal Tracker, Fullstory, Gainsight Digital Hub, Trello, Gong.io, Microsoft Teams, Gainsight PX, Salesforce Sales Cloud, Slack, Azure DevOps Server, Gainsight CS, Intercom, Zendesk Suite


Q. What level of support does Productboard offer?

Productboard offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, FAQs/Forum

Productboard product overview

What is Productboard?

Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster. It provides a complete solution for product teams to understand user needs, prioritize what to build next, align everyone on the roadmap, and engage with their customers. Productboard is easy to use, enables company-wide collaboration, and integrates into existing workflows. Over 6,000 organizations around the world use Productboard to build excellent products.

Key benefits of using Productboard

  • Easily create product roadmaps based on a variety of templates. Roadmaps always stay up-to-date as plans evolve and serve as a single source of truth for sharing where your product is headed next.


  • Consolidate product ideas, requests, and feedback from many sources — email, Slack, Zendesk, Intercom, Typeform.


  • Get a holistic view of all your feature ideas and see which have been requested the most, across all your customers or within customer segments.


  • Set your product objectives and prioritize what to work on based on user needs, business goals, and a variety of other criteria.


  • Bridge the divide between your product team and customer community with a Customer Feedback Portal that lets your share ideas you're considering, what's planned, and what's been launched – and collect feedback directly from end users.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    Knowledge Base
    Chat
    Email/Help Desk
    FAQs/Forum

    Training options

    Live Online
    Videos
    Documentation
    Webinars
    In Person

    Not sure about Productboard? Compare it with a popular alternative

    Productboard logo

    Productboard

    4.7
    (152)

    Starting from

    ic-pricetag

    No pricing info

    Free plan
    Free trial
    Pricing range

    Starting from

    10.99

    /user

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Productboard pricing information

    Value for money

    4.3

    /5

    152

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Productboard features

    Functionality

    4.3

    /5

    152

    Total features

    127

    23 categories

    Most valued features by users

    Task Management
    Collaboration Tools
    Activity Dashboard
    Third-Party Integrations
    Alerts/Notifications
    Access Controls/Permissions
    Prioritization
    Reporting/Analytics

    Functionality contenders

    Productboard users reviews

    Overall Rating

    4.7

    /5

    152

    Positive reviews

    97

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.6/10
    Rating distribution

    5

    4

    3

    2

    1

    108

    39

    3

    1

    1

    Pros
    Great for productivity, clean and intuitive user interface, love that they continuously improve by requesting new feature adds from users.
    Productboard is customizable and has a lot of features built-in (Drivers, Objectives) to help you prioritize and plan effectively. It has a portal for intake and the ability to save views is helpful.
    It has a pretty UI and can handle a lot of data, plus give you the ability to really organize it effectively. Does a good job for early customer discovery.
    Cons
    Miss an integration with Gitlab. Pretty weak on the customer feedback management.
    A little cumbersome when searching for content. I will search for items that I know are in the board and no results come up.
    The upvoting features can be difficult to use.

    Overall rating contenders

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    Ryan L.

    Information Technology and Services, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent product for managing large amounts of feedback into a concise roadmap

    Reviewed 5 years ago
    Pros

    So easy to record feedback through email, chrome, intercom, slack and many more integrations Easy to use inbox for running through this feedback and matching it up with your roadmap The look and feel of the site is excellent Customer support is quick and very helpful Excellent community including a slack channel with helpful tips, articles etc. Portal is an excellent idea and great for engaging users and displaying the roadmap to prospective enterprise customers

    Cons

    I have been a customer for a while now and have had issues sharing the roadmap view with CEO/Investors etc. and it is still not perfect but I can see where improvements are being made to work towards this.

    JH
    AvatarImg

    Jo H.

    Information Technology and Services, 51-200 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    So close to being a great product

    Reviewed 9 months ago

    I was the person that championed the implementation of productboard and I still really like it. But the lack of concerns for less "important" integrations and automation is making my life more miserable. I would love to continue using productboard but I am not sure if we can

    Pros

    1. Feedback management: we have found productboard's integration with intercom to be wonderful. They really nailed it with 95% of the features in Notes, especially for individual feedback. 2. love the diasctintion between maker and (free) viewers. This allowed us to roll out the tool to the entire company without incurring excessive costs. 3. We really like the portal feature but we are not using it yet.

    Cons

    1. Feature hierarchy is a difficult concept to grasp for new comers and gets messy. What I hate about the feature hiearachy is that there's not flexibility once you have listed something as a "product". You can't change it to a feature of a subfeature. This rendered us with a ginormous "product" with all features listed under one thing. integrations: 2. integration with any development platform that's...

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    Nathan B.

    Financial Services, 51-200 employees

    Used weekly for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    A great roadmapping and insight capture tool

    Reviewed a year ago
    Pros

    I love the UI of the platform, the app feels modern and straightforward

    Cons

    The UX can be a little clunky, very easy to lose a feature and unable to search unless the term is exactly right

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    Verified reviewer

    Legal Services, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Life saver for product managers everywhere

    Reviewed 5 years ago
    Pros

    Product board is an easily-navigable single source of truth for all product ideas along with a single source for all product feedback. Saves so much time and hassle for product managers whilst bringing together all stakeholders from around the business.

    Cons

    Can't really think of anything to be honest.

    TP
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    Tanya P.

    Design, 1-10 employees

    Used weekly for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Game changer

    Reviewed 5 years ago
    Pros

    I love being able to see accurate customer data in relation to feature requests.

    Cons

    The flow from feature list to roadmap is clunky

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