The customer service is OUTSTANDING and they are eager to assist with improvements and enhancements of the CRM. I am happy with this product and recommend it.
You will have nothing but positive feedback from this software, it is so useful, the email system, when you link it to your Outlook Calendar is amazing as well.
You do not have to hire a third party company to make all the changes so your sales team can and will use the CRM. Claritysoft is eager to help make your experience the best it can be.
The only thing missing that I can think of is that there was no built in social media as a standard part of the platform.
We had employees refuse to use it because they were so frustrated.
Early on in our use of ClaritySoft, we had a problem that needed to be addressed.