Vagaro Reviews

I set this software up for a massage therapist shop. It was for an individual who needed to contract out 2 services, yoga and massage therapy. In order to do that, we had to buy 2 subscriptions what was sort of a pain. However, the ease of use of software was great. There's integration into yelp and facebook. It integrates right into your google calendar which is super important for people that are...

Read more

It was really hard to setup multiple services within the shop. I had to setup yoga and massage under 2 different employees but the same name, with 2 different google calendars. It was really messy. It works best when you have employees and can set them up under services they provide, if your solo and provide more than 1 service that aren't related, its hard.

Vagaro is an excellent program overall, there are a few minor areas for improvement. One aspect I found slightly lacking is the reporting and analytics section. Although it provides essential data, I would appreciate more in-depth insights and customizable reporting options. Additionally, while the customer support team is responsive, there have been a few instances where I experienced slight delays in getting a resolution to my queries.

Vagaro is an excellent program overall, there are a few minor areas for improvement. One aspect I found slightly lacking is the reporting and analytics section. Although it provides essential data, I would appreciate more in-depth insights and customizable reporting options. Additionally, while the customer support team is responsive, there have been a few instances where I experienced slight delays in getting a resolution to my queries.

A lot of features

Mediocre customer service You advertise for them whenever you reach out to clients Runs slow Credit card processing is not the best; your money is held hostage for days at the end of the week and batches out to early Your clients can be enticed by other salons in your area that also uses the site if they add their location

I like just about everything about this software. I have used alot of them and this one is far the best in terms of setting up- very easy to do doesn't require alot of time on your part. It has a lot of features included with set price but if you want to upgrade then you do based on your usage. Now i use the POS system because of the creditcard feature. It costs additional $10 a month for the online part of it but it was worth it to me. and depending on how much your sales are it could cost additional $10 a month too.

The only con i see so far is we have a cancellation fee of 1/2 of service and we are trying to figure out if we wanted to charge say like $50 instead of the full 1/2 - just wondering if we can override that . It is all so new to us. One more thing - it would be nice to if we could decide on the certain clients who abuse the cancellation thing to put something on their chart - what i have done is for online booking require acceptance so we can do that.

I like the convince and ease of having this on my phone and my computer. I always have my work schedule with me and can easily access all my client notes and past appts on the go. Its aesthetically pleasing and easy to use. I can easily make adjustments in real time that are reflected immediately.

I think there needs to be a better way to create changes in an employees schedule. Something that would allow you to switch up their availability moving forward without it changing past dates. For example: If Molly is working Mondays thru Fridays during the school year but only Tuesdays and Thursdays in the summer I would like to be able to do that instead of having to create custom schedules for each day.

Its easy, easy for clients as well. I love all the forms options, I think its ridiculous that. Have to pay $10 a month just to have the cancellation policy and card on file. This is a booking app, it should come with.

a lot of the extra features should not be that much money. Especially the cancellation one, that's ridiculous. $10 to have a card on file while I already pay $30 for the app. The forms sure, but to just obtain a card is obnoxious.

Customers can make appointments using Vagaro's user-friendly online scheduling platform at their convenience, which can boost bookings and lower scheduling mistakes.Vagaro provides capabilities for maintaining customer data, such as appointment histories, purchase histories, and preferences. This can help companies personalise their services and forge closer connections with their clients.

Learning Vagaro can take some time, especially for companies that aren't accustomed to using scheduling and management software. Staff employees may need to put in time and money to train for this.Cost: Vagaro has a number of pricing options, however some companies could find the price to be greater than that of other scheduling and management programmes.

The payroll feature is amazing, the electronic forms-excellent, the ease of use, the availability of support. I can't say what I like the best because I love it all. Oh and their credit card rates are as comparable as they are with square so I switched because having it all in one system is so easy.

The screen only populates to whatever person is logged in at the time and you have to pick the other operators to see their schedule. I would like for it to populate with everyone that is on schedule that day.

I absolutely love the online scheduling, appointment reminders, SOAP notes, electronic forms, and the ability to secure a credit card at the time of scheduling appointments.

Vagaro has not had any issues that I felt negatively about

Vagaro has become an important asset to the growing of my business. It has allowed me to manage the clients that I have currently and service potential new clients.

I currently have no complaints. I have been using it for 10+ years and I love it.

Best feature offerings which can be customized fairly easily. Excellent price for the value. Live customer support is essential, while this could be better in how it is set up Vagaro staff care about doing good, thorough work to be helpful. That is like gold as a business owner when trying to trouble shoot so this is their strongest asset in my mind.

The platforms, and even features, are inconsistent on how things are seen & done. For instance, creating a gift certificate through "reports" with a discount shows up on your quarterly reports differently than if you create a gift certificate through the "check out" screen and do the same discount there. Also, the application is different than the desktop in so many little ways that make a big collective difference. --I would love it if they cleaned up their current features to be streamlined. Having beta testers who are business people that actually use their software would reveal SO many little things that make a big difference to my daily "clean ups" for all the goofiness that they don't seem to realize exists in their software. I have suggested this idea at least 10 times to reps.

Hi Amy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you think.

The customer service. The majority of reps are great and very helpful. I also love the a la carte pricing, it makes it so much more affordable and you can add what you need as you grow. I also love how they are consistently adding new features. I also feel like they listen to user feedback and implement changes. Vagaro University on Youtube is great! The electronic forms are a lifesaver to help enforce our cancellation/refund policy. Thanks to Vagaro I could run my business with peace of mind and be seen as more professional by the public.

I wish the logging in part was faster for the client and also it feels like the experience is more on vagaro than our brand. I would like the option to create a brand app more affordable. Also, if a client already has an account from another user, it erases the information placed it by me and makes me start all over. I would also like the client to add their mailing address and date of birth on their intake. The mailing address is an important aspect of our marketing. I wish the star rating on employees could be a feature that could be turned off or on. At times, it makes it hard for newer therapists to get bookings.

Hello Michelle. We appreciate your review. If you would like to discuss these issues further, please reach out to reviews@vagaro.com. Thanks so much for the kind words!

I love the confirmation and waitlist features the most, because it prevents me from having to physically keep track of client's and my schedule openings. I like having everything integrated in the software; i.e., scheduling, payments, confirming, color coding, the waitlist, etc. Also their Customer Service Support is outstanding!!

I really wish the software would have an Add-on feature. I don't like having to integrate the Add-ons into my actual services, because it put the Add-on as a separate scheduled appointment. The other feature I don't really like is having to pay for Marketing and Texting features, of which there are different tier levels. Wight Massagebook it was all included. These are my biggest dislikes of the software.

The only thing I like about Vagaro was cancelling. I miss a few features versus our new system, but overall the system does not have a lot of pros besides being able to color code services.

The software itself is slow, buggy and we had multiple problems with it. After repeated calls to customer service they blamed it on our internet service which I upgraded with no change. I called back and they blamed my computer, to which I upgraded memory to make the computer faster. I continued to have issues. We just cancelled in January and they continue to bill me monthly, even after repeated attempts to get them to stop. Customer service takes an hour to get through to a person and they are not helpful.

Hello Julie. We are sorry to hear about your experience. We are committed to providing excellent customer service and sincerely apologize if that was not your experience. If you would like to discuss this further, please feel free to reach out to us by emailing reviews@vagaro.com

Absolutely NOTHING! They take forever to answer a phone call if you contact support! Which will be very often once you start using their system! They’ve always had issues solving the issues you calling in regards! The worst nightmare I made a decision to use Vagaro in my business

TERRIBLE customer service, Unreliable devices, unreliable software, reckless team who does not care how frustrated you or you clients are with their system! Undelivered Services, and they've always had issues when trying to solve " the issues" you contact them in regard . They only charge money for everything you sign up for, but support for their terrible device can take up to 6 months with out any solving to the issues.

Vagaro is an excellent, simple, moderate-budget scheduling tool. There are add-on options that can improve your reach and your marketing, depending upon how much you need. They have improved their scheduling capabilities for fitness studio owners/administrators. As for set-up, on-ramping is simple and does not require long hours of education.

I have had a lot of trouble getting the clients to use the software on their end. They haven't found it too user-friendly, but I do work with an older generation. I get about 50% compliance with account and scheduling tasks. It would be so helpful if a video were developed so they can easily set up on their own.

I like that this software is a one stop shop for me. I can schedule appointments, offer online booking and gift certificates and use it as my point of sale system. I am able to email and text my customers reminders, note and even send out emails with promotions and newsletters.

It would be really great to be able to customize the reminder and confirmation reminder emails. As well as be able to have a text number attached to my account that a client can text back. Many clients text back the confirmation email and they are confused when we don't get their message.

Hello Sosanna. We're happy to hear about your experience. You can customize the appointment email by following the steps in this article: https://support.vagaro.com/hc/en-us/articles/360007892554. For the text messaging, I would recommend submitting that as a feature request by following the steps in this article: https://support.vagaro.com/hc/en-us/articles/360021060374. Thanks for sharing your feedback.

Cheaper than others, but you get what you pay for in that it is glitchy and customer support is incompetent in troubleshooting.

POOR CUSTOMER SERVICE AND LACK OF EFFECTIVE SOLUTIONS. GLITCHY SOFTWARE. Vagaro USED to be a viable solution, but it is glitchy and tech support is (respectfully) incompetent when it comes to troubleshooting. It has been 4 days now of lost revenue and frustrated clients for my business. The only option that your customer service has been giving me is that they are trying to "replicate" the issue...

Read more

I absolutely love this program. I was using paper calendar and paper files. I am SO happy I could help planet earth and take away my old school filing system and replace with an online. It was so simple to set up. So it’s a great program for beginners. I love the points system and the fact you can add products as I just don’t provide services - I also sell products. Customer service is always available...

Read more

Ummmm…can’t think of anything I don’t like. Maybe to make your work hours easier to use. Like I have another part time job and when I switch my hours online it copies it as the business hours of the business which I do not like. I wanna keep it open 8-4pm but say I work 12-3 I don’t want it to switch it online to that. Do you know what I mean? I just want it to look like I’m booked.

Hello Kristin. We're glad to hear your feedback. You can read about how to set your business hours here: https://support.vagaro.com/hc/en-us/articles/4405450496923

Vagaro keeps all of my client information, services, products, reports and finances very well organized. I've used this software for over 5 years now and my favorite thing is, it's forever changing (for the better of course). I honestly have no complaints with the way it runs, however, if I'd like to see a change all I have to do is make a request and they take it under consideration. Obviously not every suggestion can be accommodated; but for the most part it just keeps getting better and better for a very reasonable price.

I wish when a customer decides they want to opt-out from receiving email marketing from one salon it wouldn't affect another. When a different business uses vagaro but the client has been to someone else and chose not receive email marketing they don't receive mine.

Hi Mary, we greatly appreciate your kind review. Thank you for letting us know what you love about Vagaro!

This software is pretty easy to use and it allows us to check our schedules anytime

There are always pros and cons, for me sometimes it's the reliability that bothers me. Sometimes appointments will not show and clients get a confirmation which is frustrating. I also don't like the way the company handles its credit card processing especially during covid, it would be nice not to have to pay an extra free when it comes to storing cards in the system. I also didn’t like how little resources there are for reports or how little the software offers you a boost when you pay for a service to "get noticed" otherewise everything is pretty standard.

Thank you for your review, if you have any ideas about how we can improve the software you can share them at feedback.vagaro.com

Allowing businesses to create and sell gift certificates online, this feature has helped us increase sales. We have been able to personalize these certificates, making them more appealing to customers as gifts for loved ones. This has made the company more visible to a broader audience, which has resulted in more bookings and revenue.The social media marketing tools that Vagaro provides are yet another...

Read more

The platform has a steep learning curve and can be expensive for some businesses. However, I believe that Vagaro's advantages outweigh these potential disadvantages.I have to admit that learning how to use all of Vagaro's features took some time when we first started using it. On the other hand, the Vagaro support team was extremely helpful in guiding us through the procedure and responding to any...

Read more

The tools for scheduling and managing appointments on the platform are one feature that I can highlight. Businesses can use these tools to schedule appointments, manage staff schedules, and communicate with customers more effectively. This can assist me as an employee in organizing my workday more effectively, minimizing scheduling conflicts, and ensuring that I am providing high-quality service to...

Read more

The fact that Vagaro is a web-based platform necessitates a dependable internet connection to function is one potential issue. Booking appointments or using other platform features may be difficult if the internet connection is sluggish or unreliable.The fact that Vagaro is primarily intended for fitness, wellness, and beauty businesses is another potential issue. It's possible that the platform won't be as useful or relevant to an employee's needs if they work in a different industry.Lastly, some customers have complained that Vagaro's customer support can be slow or unresponsive. As an employee, if the platform were to have a technical or other issue, it could be frustrating and could affect my ability to provide high-quality service to my customers.

Online booking was a nice perk, although if a client didn't know how to book the first time(new online website) they would add themselves again so deleting a profile found to be quite an ordeal. TERRIBLE TERRIBLE TERRIBLE customer service. I've been a user for the past 2 months and can't wait to find a new software company. It started great, so much easier that square appointments, online booking,...

Read more

I was willing to get past the slower, unreliable point of sale and I can't start to explain how much time and effort went into setting this up and transitioning from another booker is so I'm so discusted to have to do it again due to in my opinion an easy fix by the company. I still can't believe how this matter was handled and how I was spoken to over a small order of gift cards.

You didn't report issues accessing any of the account functions. If you had we would have advised on how to correct any connectivity issues. The mobile CC reader which operates with the Vagaro Pro app does use a headphone jack which works with the iPhone X adapter; we have no issues w/ compatibility/connection reliability. The report of a 20-minute hold time is inaccurate. Even including high call...

Read more

I like the booking system and app it worked great for my salon

[SENSITIVE CONTENT] I had received my package containing a pay desk system a scanner and a EMV reader from Vagaro. this whole system which cost me $1270.72 Canadian dollars after tax. I had called the Vagaro sales team to ask specific questions about the system before purchasing. I purchased the system [SENSITIVE CONTENT]so I either called that day or the day before. I called to make sure that this...

Read more

When purchasing hardware we make our policy very clear that we do not offer returns or refunds. We do, however, offer a one-year warranty for all of our hardware products. We are happy to troubleshoot, answer questions, and help educate you on our products. The Pay Desk does come with Google Chrome web browser, which allows you to navigate to Spotify.com. Our support team is available 24/7, so if you have further questions on how to use your Pay Desk please reach out, we are happy to help.