Interakt Pricing, Features, Reviews & Comparison of Alternatives

Interakt

Supercharged Customer Engagement and Support platform.

5.0/5 (4 reviews)

Interakt overview

What is Interakt?

Interakt is a Supercharged Customer Engagement & Support platform which lets you Capture new leads, Manage your existing leads and customers, Engage with E-mail automation and marketing and Web / Push Notifications and support all your visitors and customers with Live-Chat, Helpdesk and/or Knowledgebase (FAQs) for your business.

Interakt Leads Applicaiton lets you capture Leads in every possible way. Import existing leads, segment and nurture them in real-time.

Interakt Users Application lets you capture user sessions, activities & dynamics with rich profiling for every user. Create segments and track their progress.

Interakt E-mails Application lets you customize templates to send automated promotional or transcational emails. Engage users and keep track of each stats.

Interakt Live Chat Application lets you engage visitors with bot triggers & provide live support to existing customers. Use a customizable chat window or the offline mode.

Interakt Notification Application lets you announce new features or target segments with special offers. Use customizable & trackable web / push notifications.

Interakt Helpdesk Application lets you delight your customers with awesome, personal support & gather valuable feedback through our simple feedback widget or forward your support e-mails to create tickets.

Interakt Knowledge-base/FAQ Application lets you support customers while you sleep with a beautiful Self-help page that works across devices.
www.fizzysoftware.com

Pricing

Starting from
$49/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English
Interakt screenshot: Interakt's dashboard gives users an overview of their leads, users, orders, helpdesk tickets, clicks, and more, and shows the percentage change of each metricWhat is InteraktInterakt screenshot: Interakt generates profiles for all customers, and collects their session data in real timeInterakt screenshot: Users can segment and filter customers in Interakt for email and notification targetingInterakt screenshot: Interakt allows users to utilise lead capture forms, manually enter or import external leads, and add in leads from other software via integration with ZapierInterakt screenshot: Users can also save leads through Interakt's chat widgetInterakt screenshot: Interakt stores full order histories for all customers, linked to their profiles, including details of which payment gateway was usedInterakt screenshot: Users can send targeted marketing emails to customers through Interakt, and view campaign statistics including number of emails opened and number of clicksInterakt screenshot: Interakt's helpdesk & feedback widget allows customers and visitors to submit support tickets and enables users to collect feedbackInterakt screenshot: Users can view full interaction histories in Interakt, including live chat conversations, and schedule follow-ups on support ticketsInterakt screenshot: Interakt also offers an Android app for use on the go

Interakt user reviews

Excellent
4

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  4.0
Subhash Saran

Amazing all in one customer engagement tool

Used daily for 2+ years
Reviewed 2016-07-06
Review Source: GetApp

I find this tool very helpful for all my customer engagement needs. One of the best tools when it comes to E-mail Marketing, Customer Support. The support staff is very active and helpful.

Pros
Easy interface,Fast and Smooth.

Cons
I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

One of the most worthy tools

Used daily for 1-2 years
Reviewed 2016-06-28
Review Source: GetApp

I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website. I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).

Pros
For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.

Cons
I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Interakt is the swiss army knife of online customer engagement. Affordable and easy to use.

Used occasionally for 2+ years
Reviewed 2018-01-19
Review Source: Capterra

Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.

Pros
Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more. That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction. They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.

Cons
The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Ghanshyam Anand

All In One Customer Engagement Platform

Reviewed 2015-12-18
Review Source: Capterra

Manage your leads , notifications , helpdesk and many more under one platform

Response from Fizzy Software


We appreciate your feedback Mr. Ghanshyam. We hope to serve you with the best we can.

Rating breakdown

Ease of use
Customer support

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Interakt pricing

Starting from
$49/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

14-day free trial, no credit card required.

There after four plans available -

- Free: 1 team member, up to 1000 customers, and 5000 leads.

- Startup: $49 per month or $490 per year, up to 3 team members, 25000 customers, and 50000 leads.

- Growth: $99 per month or $990 per year, up to 10 team members, 100000 customers, and 200000 leads.

- Company: $199 per month or $1990 per year, up to 20 team members, 300000 customers, and 600000 leads.

Customized enterprise plans are also available as per demand.

Special pricing is available for NGOs and educational institutions.

Interakt features

Customizable Templates

API (453 other apps)
Activity Dashboard (297 other apps)
Activity Tracking (203 other apps)
Automatic Notifications (240 other apps)
Calendar Management (210 other apps)
Contact Management (169 other apps)
Custom Fields (165 other apps)
Customer Database (202 other apps)
Customizable Branding (253 other apps)
Customizable Reporting (188 other apps)
Data Import/Export (229 other apps)
Electronic Payments (173 other apps)
Email Integration (224 other apps)
Real Time Data (157 other apps)
Reminders (210 other apps)
Reporting & Statistics (319 other apps)
Social Media Integration (202 other apps)
Surveys & Feedback (183 other apps)
Third Party Integration (301 other apps)

Videos and tutorials

Additional information for Interakt

Key features of Interakt

  • Manual lead addition
  • Zapier integration
  • Lead segmentation
  • Session data capture
  • Data-rich customer profiles
  • Funnels to track customer progress
  • Customizable notifications
  • Notification targeting
  • Multiple notification display styles
  • Live chat
  • Customizable chat widget
  • Chat alerts
  • Interaction histories
  • Custom email templates
  • Lead import in CSV and XLS formats
  • Helpdesk
  • Lead capture forms
  • Order histories
  • Customer segmentation
  • Email campaign stats
  • Feedback collection
  • Manual and automatic emails
View All Features

Benefits

Leads can be captured using inbuilt forms, imported from CSV or XLS files, added manually, or collected through other software integrations via Zapier.

Real-time customer session and order data is captured and stored in customer profiles, with order histories and interaction histories for email and live chat.

Create funnels to track customer progress and the impact of different communication channels.

Send scheduled, automated or manual emails to customers using pre-built or custom templates, and view email campaign stats.

Target customizable notifications to customer segments or make announcements to update customers and visitors.

Customizable live chat widget with new chat alerts allows users to engage with customers and visitors directly through their website.