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Intouch Insight CX Platform
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Intouch Insight CX Platform - 2026 Pricing, Features, Reviews & Alternatives
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Intouch Insight CX Platform overview
What is Intouch Insight CX Platform?
The Intouch Insight CX Platform is a scalable Customer Experience (CX) Intelligence solution designed to drive actionable insights from all customer touchpoints, in order to align operational delivery with customer expectations.
When combined with our leading Mystery Shopping and Audit managed services, the platform offers unparalleled capabilities for multi-location businesses. Data collected through our Mystery Shopping and Audit services is delivered seamlessly into the Core Platform so customers can take advantage of the robust reporting capabilities.
The CX platform powers all individual products, giving users the functionality they need to get started today, with the ability to easily scale as their needs grow into the future.
Key benefits of using Intouch Insight CX Platform
Custom Dashboards allows you to customize how you visualize and interpret your data, and bring focus on your key metrics and unique business goals. You can even visualize your customer journey and map key metrics used to measure performance at each stage.
Sentiment Analysis enables you to seamlessly analyze high volumes of unstructured data to uncover the meaning behind it. Powered by machine learning, sentiment analysis reveals patterns and trends that could otherwise have been missed.
KPIs and Predictive Analytics is an advanced analytics feature used to predict, identify, and analyze the influence of key drivers against your KPIs. Combined with Action Campaigns, this set of features helps you link activities to outcomes and drive meaningful action across your organization.
The automation tools allow you to quickly build rules and workflows to boost productivity and drive efficiency. Trigger action in real-time, resolve customer issues immediately, and automatically enrich data to derive deeper insights. Automations work hand in hand with integrations and connectors to automatically push notifications and results out of the platform and into the other tools and systems your employees already use.
Starting price
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with better value for money
Intouch Insight CX Platform’s user interface
Intouch Insight CX Platform reviews
Overall rating
4.3
/5
12
Positive reviews
92
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9/10
5
4
3
2
1
7
4
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0
1
Carl B.
Trainer
Rahul H.
Technical Writer
Carl B.
Trainer
Rotnakar P.
Customer service representatives
Rocio S.
Market Research Intern
Mike S.
Training and Development Manager
Who uses Intouch Insight CX Platform?
Based on 12 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Intouch Insight CX Platform's key features
Most critical features, based on insights from Intouch Insight CX Platform users:
All Intouch Insight CX Platform features
Features rating:
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Intouch Insight CX Platform pricing
Value for money rating:
Starting from
No pricing info
User opinions about Intouch Insight CX Platform price and value
Value for money rating:
To see what individual users think of Intouch Insight CX Platform's price and value, check out the review snippets below.
Carl B.
Trainer
Rahul H.
Technical Writer
Intouch Insight CX Platform integrations (6)
Intouch Insight CX Platform support options
Typical customers
Platforms supported
Support options
Training options
Intouch Insight CX Platform FAQs
Intouch Insight CX Platform has the following pricing plans:
Pricing model: Subscription
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Q. Who are the typical users of Intouch Insight CX Platform?
Intouch Insight CX Platform has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Intouch Insight CX Platform support?
Intouch Insight CX Platform supports the following languages:
English, French
Q. Does Intouch Insight CX Platform offer an API?
Yes, Intouch Insight CX Platform has an API available for use.
Q. What other apps does Intouch Insight CX Platform integrate with?
Intouch Insight CX Platform integrates with the following applications:
Boomi, Slack, Dynamics 365 Business Central, SAP Analytics Cloud, Salesforce Platform, Microsoft Excel
Q. What level of support does Intouch Insight CX Platform offer?
Intouch Insight CX Platform offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum