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Lightspeed Restaurant

4.4
(201)

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Point of sale (POS) system for restaurants

(2)

Lightspeed Restaurant Pricing, Features, Reviews and Alternatives

Lightspeed Restaurant FAQs

Q. What type of pricing plans does Lightspeed Restaurant offer?

Lightspeed Restaurant has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Lightspeed Restaurant?

Lightspeed Restaurant has the following typical customers:
Freelancers, Small Business

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Q. What languages does Lightspeed Restaurant support?

Lightspeed Restaurant supports the following languages:
English, French, German, Italian, Spanish

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Q. Does Lightspeed Restaurant support mobile devices?

Lightspeed Restaurant supports the following devices:
iPad, iPhone

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Q. Does Lightspeed Restaurant offer an API?

Yes, Lightspeed Restaurant has an API available for use.

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Q. What other apps does Lightspeed Restaurant integrate with?

Lightspeed Restaurant integrates with the following applications:
Stayntouch PMS, Flipdish, Deliverect, Fourth Suite, OpenTable, Cloudbeds, Bookingplanner , SumUp, WebRezPro, Combo, SevenRooms, Frontdesk Anywhere, Onvi, Apicbase Restaurant Management, 5stelle, Misterbooking PMS, Mobi2Go, Homebase, Marketman, Skello, Apaleo, protel PMS, Planday

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Q. What level of support does Lightspeed Restaurant offer?

Lightspeed Restaurant offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat

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Lightspeed Restaurant product overview

What is Lightspeed Restaurant?

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Webinars
Documentation
Videos

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Starting from

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Lightspeed Restaurant pricing information

Value for money

4.2

/5

201

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Lightspeed Restaurant features

Functionality

4.2

/5

201

Total features

63

10 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third Party Integrations
Multi-Location
Order Management
Point of Sale (POS)

Functionality contenders

Lightspeed Restaurant users reviews

Overall Rating

4.4

/5

201

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.92/10
Rating distribution

5

4

3

2

1

130

45

11

7

8

Pros
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.
We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features.
The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on.
Cons
Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake.
Sales Team - Arrogant and dishonest. Billing - Sly and deceitful.
I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities.

Overall rating contenders

MK
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Marchelle K.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed is an excellent partner to us

Reviewed 2 years ago

Lightspeed is a true partner with us at Campus Towers. With their programs we have a reliable easy to use program. We are very satisfied with the service provided.

Pros

Lightspeed is so easy to use. The simplicity of the program makes it so efficient for even my newest team members to use. We would be lost without it. The service team is outstanding to work with. The reliability is outstanding.

Cons

Actually we are very satisfied with the services that we are receiving from Lightspeed.

RA
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Rick A.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Overall very happy with our decision to move to Lightspeed as our POS

Reviewed 3 years ago

We are very happy overall that we moved forward back in November with Lightspeed. No regrets and very happy we made the switch. Thank you

Pros

Very user friendly for our staff, we have some "older" staff that are not very computer knowledgeable and they were able to learn the workflow very easily, and our younger staff love it because its like using their phone. We have recommended Lightspeed restaurant to other restaurant operators. Reporting is great, back office can be accessed from a tablet our phone to make changes and see reports on the fly.

Cons

Would like to see more integration with other platform for online gift card sales, also would like to see a few different hourly reporting functions.

KB
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Kesha B.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Go with something else!

Reviewed 2 years ago

If it was up to me, I would cancel our contract.

Pros

Fairly easy to set up for basic items. Not much else is easy with this.

Cons

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Vendor response

Hi Kesha, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce

AK
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Assad K.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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How Lightspeed will help improve your business.

Reviewed 5 years ago

I signed up with Lightspeed back in Nov 2016 and I have never looked back. Lightspeed gives me accuracy and analysis. Through Lightspeed's data I was able to save costs through employee shrinkage. Combined with Lightspeed's great customer and tech support, you've got a winning combination that no one can beat.

Pros

They are accuracy and analysis. With Lightspeed each and every order is entered with 100% accuracy, so you don't have to worry about wrong items or amounts being entered. And with their integrated system you can manage your inventory, and analyze your sales patterns. All because Lightspeed gives you sophisticated and detailed sales reports at your fingertips all while saving time and money and reducing costs.

Cons

There was no onsite tutorial on how to access certain data, but a quick call with tech support and within a few minutes I mastered the system and where everything is placed.

AR
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Verified reviewer

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Not worthed as the expensive price

Reviewed 4 years ago

I know amount that i calculate manual in every type of payment are balance or not because kounta showing it amount minus or over, so we can double check before we accept to close cashier or shift.

Pros

Display of the pos is look modern and kounta can create recipen and inventory and back office. Pso system complet with back office.

Cons

Actually they have good features in back office for reporting. But not as good as inventory system by itself. First, POS system not completly all transaction is automaticly show in the report when want to do closing cashier (shift), like we need to do manual calculated some other transaction except cash like card and gofood payment as i used to. Because you have to submit all your type of payment on...

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