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Point of sale (POS) system for restaurants
Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.3
/5
67
Starting from
No pricing info
Value for money contenders
Functionality
4.4
/5
67
Total features
61
7 categories
Functionality contenders
Overall Rating
4.5
/5
67
Positive reviews
48
12
2
4
1
MK
Malcolm K.
MW
Miriam W.
JM
Jaime M.
CP
Clif P.
CP
Clif P.
CP
Clif P.
Overall rating contenders
Erin D.
Restaurants, 1-10 employees
Used daily for 1-2 years
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Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They...
Ease of use, ease of setup, always someone to help available 24/7
I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.
Malcolm K.
Restaurants, 11-50 employees
Used daily for 1-2 years
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Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.
We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out...
First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.
Kesha B.
Hospitality, 51-200 employees
Used daily for 1-2 years
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If it was up to me, I would cancel our contract.
Fairly easy to set up for basic items. Not much else is easy with this.
Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.
Hi Kesha, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce
VAUGHN A.
Food & Beverages, 1-10 employees
Used daily for 1-2 years
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!!WARNING!!! THIS COMPANY IS NOT FAIR! They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they...
The software is comprehensive. Many add-ons are available at high costs.
It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.
Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS
Toby V.
Restaurants, 11-50 employees
Used daily for 6-12 months
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The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.
It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.
Q. What type of pricing plans does Lightspeed Restaurant offer?
Lightspeed Restaurant has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Lightspeed Restaurant?
Lightspeed Restaurant has the following typical customers:
Freelancers, Small Business
Q. What languages does Lightspeed Restaurant support?
Lightspeed Restaurant supports the following languages:
English, French, German, Italian, Spanish
Q. Does Lightspeed Restaurant support mobile devices?
Lightspeed Restaurant supports the following devices:
iPad, iPhone
Q. Does Lightspeed Restaurant offer an API?
Yes, Lightspeed Restaurant has an API available for use.
Q. What other apps does Lightspeed Restaurant integrate with?
Lightspeed Restaurant integrates with the following applications:
StayNTouch Cloud PMS, Flipdish, iZettle, Deliverect, Fourth Suite, OpenTable, Cloudbeds, Bookingplanner , SumUp, HotSoft PMS, WebRezPro, Snapshift, SevenRooms, Frontdesk Anywhere, Onvi, APICBASE Food Management, 5stelle, Misterbooking PMS, Base7booking, Mobi2Go, Homebase, Marketman, Skello, protel PMS, Planday
Q. What level of support does Lightspeed Restaurant offer?
Lightspeed Restaurant offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat