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Lightspeed Restaurant Pricing, Features, Reviews and Alternatives

Lightspeed Restaurant product overview

What is Lightspeed Restaurant?

Lightspeed Restaurant is a cloud-based point of sale (POS) system for restaurants. The platform offers features including sales tracking, contactless payment processing, customizable floor plans, employee management, and more. Lightspeed Restaurant POS also offers add-ons for delivery and eCommerce to allow restaurant businesses to manage their orders from end-to-end.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
24/7 (Live rep)
Chat

Training options

Live Online
Webinars
Documentation
Videos

Lightspeed Restaurant pricing information

Value for money

4.3

/5

67

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Lightspeed Restaurant features

Functionality

4.4

/5

67

Total features

61

7 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Multi-Location
Order Management
Point of Sale (POS)
Activity Dashboard
Alerts/Notifications
Reporting/Analytics

Lightspeed Restaurant users reviews

Overall Rating

4.5

/5

67

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.91/10
Rating distribution

5

4

3

2

1

48

12

2

4

1

Pros
Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

MK

Malcolm K.

We like the ease with which new staff can learn to use this software. We also like the clarity with which the back end is organized, and the support available to help us learn the various features.

MW

Miriam W.

The setup was really straight forward and there has been such great customer service for any questions or issues that have come up. It's very user friendly and easy to train new staff on.

JM

Jaime M.

Cons
Some time later, I requested that they send me the rest of the registers that I needed as I had originally requested and chalked the wrong number up to a mistake.

CP

Clif P.

Sales Team - Arrogant and dishonest. Billing - Sly and deceitful.

CP

Clif P.

I messed up when I quickly glanced at the invoice of equipment they sent me and didn't see the discrepancy in the quantities.

CP

Clif P.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Take the plunge, get Lightspeed

Reviewed 3 months ago

Started with Lightspeed during covid, and it was possibly one of the best decisions we could have made for our restaurant. We are now able to accurately determine quantities of items sold and see what menu items are performing under to be able to advertise and highlight those items. Customer support is always available and I’ve never had to wait long to be connected to someone when I needed help. They...

Pros

Ease of use, ease of setup, always someone to help available 24/7

Cons

I can’t even think of something I don’t like about Lightspeed. We are very satisfied with them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Choose Lightspeed!

Reviewed a year ago

Lightspeed was, is, and will continue to be great for us. Staff loves the ease of use of the front end. I love the simplicity of updating the online site, the data available for export in the office, and the full integration with our other software.

Pros

We had the highest expectations for Lightspeed POS and have been ecstatic about the choice. Staff appreciates the ease of use and the quick customization (once familiar with back office which does not take that long). We have continued to appreciate the helpful 24 hour customer service team. Even when they did not have answers for our unique problems, they always did their best to figure out...

Cons

First, no POS is perfect, including Lightspeed. Understanding the back end has allowed us to create work arounds for things the software is currently incapable of doing as intended at this time. One thing has been problems with combos, which we resolved with a workaround. The biggest con is the process used for some software upgrades. Understandably, when a request is made often, it is pushed up the programmer's priority list. There are however some upgrades that, although not highly requested, can definitely improve the product. I have several requests into the programmers at this time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Go with something else!

Reviewed 2 months ago

If it was up to me, I would cancel our contract.

Pros

Fairly easy to set up for basic items. Not much else is easy with this.

Cons

Anytime we lose power, printers will not work and requires a 45 min - 1 hour call with support. Cannot set up a tab using a credit card at our bar. Tickets print too long with unnecessary information that is redundant. Multi-choice items are difficult to program and then make the order tickets EXCEEDINGLY long. System freezes up when the restaurant is busy causing delays.

Vendor response

Hi Kesha, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers' feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us Toll-Free at: 1-844-365-2868 Thank you, Lightspeed Commerce

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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!!SMALL BUSINESS WARNING!! NOT FAIR

Reviewed 2 years ago

!!WARNING!!! THIS COMPANY IS NOT FAIR! They bundled in the loyalty program in our automatic renewal. We were looking into the addition to see if it fits our business. Another $800 was tacked on to our renewal for the Loyalty program that I did not authorize. They are refusing to refund the Loyalty program fee say that we are in a contract and they have a phone recording committing to the contract (they...

Pros

The software is comprehensive. Many add-ons are available at high costs.

Cons

It can get complicated and takes some effort to train new staff. Support is good for the software although I have found that are led down the wrong path and wast time. Some of the representatives are not knowledgeable enough.

Vendor response

Hello Vaughn, We would like to apologize for your recent experience with Lightspeed and hope that we can work with you in order to get things moving in the right direction. We see that you have been in touch with our Customer Success team and we encourage you to continue working with them. Thank you, Lightspeed POS

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed at the speed of light!

Reviewed 3 years ago
Pros

The set up was easy with great support from the staff at Lightspeed. Great ability to handle multiple floor plans, products, users and reporting. Very full featured software that should be able to handle any restaurant's business.

Cons

It can be a little confusing when first starting to use the ordering piece on the ipad, a bigger learning curve than some other POS systems, but once you practice with it a bit, it makes sense.

Lightspeed Restaurant FAQs and common questions

Q. What type of pricing plans does Lightspeed Restaurant offer?

Lightspeed Restaurant has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Lightspeed Restaurant?

Lightspeed Restaurant has the following typical customers:
Freelancers, Small Business


Q. What languages does Lightspeed Restaurant support?

Lightspeed Restaurant supports the following languages:
English, French, German, Italian, Spanish


Q. Does Lightspeed Restaurant support mobile devices?

Lightspeed Restaurant supports the following devices:
iPad, iPhone


Q. Does Lightspeed Restaurant offer an API?

Yes, Lightspeed Restaurant has an API available for use.


Q. What other apps does Lightspeed Restaurant integrate with?

Lightspeed Restaurant integrates with the following applications:
StayNTouch Cloud PMS, Flipdish, iZettle, Deliverect, Fourth Suite, OpenTable, Cloudbeds, Bookingplanner , SumUp, HotSoft PMS, WebRezPro, Snapshift, SevenRooms, Frontdesk Anywhere, Onvi, APICBASE Food Management, 5stelle, Misterbooking PMS, Base7booking, Mobi2Go, Homebase, Marketman, Skello, protel PMS, Planday


Q. What level of support does Lightspeed Restaurant offer?

Lightspeed Restaurant offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, 24/7 (Live rep), Chat

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