Launch27 Reviews

The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend.

There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests!

Thank you for your support!

What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online. I also like that we can send confirmation emails and reminders to our clients. We can also see how many sales we did in a certain month.

The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax.

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program....

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Launch27 is pretty simply to use. I picked it up quickly by just navigating around the menus. For the more advanced options, there is a help section with several clearly documented help articles. While it's easy to use, it's not short on features. I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into...

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There are a few quirks and oddities within the mobile site but nothing a little finger finesse can't get around. There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that. Because of the awesome development team, it's totally possible those things can be added in the future. The software is less than 3 years old (I think), after all.

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it. Also, very, very impressive customer service team.

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning. Price creates a high barrier to entry too with many competitors being a quarter of their price.

I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

Ease of you use and can easily integrate with my team's calendars. Support team is great Enjoy being able to access L27 through my mobile or laptop.

Wish the app was standard for all users. Server maintenance tends to be late at night which is when I like to work.

Thank you for your support! We appreciate you!

Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before.

How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website.

I like the fact that it gives even the smallest of businesses the opportunity to run like a bigger business. It looks very professional to have a website, offer online booking, have the ability to charge your clients and send them confirmations and receipts. Even as a one person cleaner.

The thing I like lease is the inability to customize certain things. Like there's only one company the system sends text messages through. And Twilio doesn't offer much as far as phone service for businesses. They should partner with a company that businesses can actually use for their phone service. Also the software should have an app that we all have free access to. So we can go on our phones and not have to go to the website to sign in. When I want to charge a client right after a service it's annoying to have to go through Safari on my phone. And the interface could be simpler. Much simpler and self explanatory. These changes will show that the company really is thinking about how we run our business outside of the software.

I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry.

The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process.

Online booking features are second to none! Online payments and automated emails/texts really make for an impressive efficient process! L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary. They also love using the email feedback loop! We love it, too!

All customer support is handled through web chat and email. Occasionally, someone will call you if you are dealing with a difficult issue.

Easy to use when it works properly, it was the beat software when I first started using it.

Since a new company bought this software everything went downhill!! Customers being charged multiple times, email send to customers without owners authorization, app does not work and now to complete the whole mess my schedule completely disappeared since yesterday. This is not right!! We pay so much for this software and it does not work!!

if you run a basic cleaning business it has all the bells and whistles

the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it

Let me see: automated emails, credit card holds (automatically), getting customers to book online directly from our website, awesome customer service... and the list goes on!

It would be nice to have the ability to customize the booking page - it has some limitations when it comes to customizing it to our liking.

I love the automatic sms & email reminders to customers & teams. Online booking is also gold. It has helped run our business from day 1. Charging customers,etc...all in one package!

L27 does need to work on their scheduling system. Scheduling staff for a job is almost like tetris. Especially with other companies coming up with an "auto scheduler",etc..L27 needs to hop on that to reduce the amount of time spent on scheduling

I love how easy the system is to use. I can customize anything and everything from the services I offer to the way I want to accept payment. It's honestly made my life easier and more organized.

I don't have anything constructive or negative to say about the software. Customer service is very quick about any questions or concerns I have

I enjoy being able to see all my staff and all my clients I’ve had since the beginning of using the software. Everything is record

I think you should be able to Import jobs from other platforms easy but this is not a function so, everything can be in one place .

Ease of use Customer support Mobile friendly

No good mapping function as of yet (but it is in the works)

Automates a whole load of admin work. Helps to provide excellent communication between yourself and your customers. Creates an image of an established and professional business from day one.

Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning.

Taking online payments Sending automatic email and text reminders The ability to place cards on hold prior to taking payment Always adding new features Great Facebook group Great customer service

Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations.

Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.