App comparison
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Dynamics 365 Customer Voice
Scalable digital comment management solution.
Last updated: September 2026
Dynamics 365 Customer Voice Alternatives & Competitors (2026)
Top 9 free alternatives
Custify
Customer success solution for SaaS businesses
Value for money
No pricing info
Starting price
No pricing info
Functionality
API
5/5
Activity Tracking
4.5/5
Activity Dashboard
4.2/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
LiveAgent
Cloud-based customer service platform for all sizes
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Birdeye
Cloud-based agentic marketing for multi-location brands
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
2-Way Messaging
4/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
SurveyMonkey
Online survey and feedback collection platform
Value for money
Starting price
No pricing info
Functionality
Anonymous Feedback
4.7/5
Activity Dashboard
4.6/5
API
4.5/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Zoho Survey
Cloud-based tool for creating and manging surveys
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
5/5
Customizable Reports
5/5
Activity Dashboard
4.9/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Zendesk Suite
AI powered customer service across all channels
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Action Management
4.8/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Customer Database
4.8/5
Customer Experience Management
4.4/5
API
4.4/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
API
4.7/5
Activity Dashboard
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
4.5/5
Activity Tracking
4.3/5
Appointment Management
4.3/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Alerts/Notifications
5/5
Automated Scheduling
5/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
No pricing info
Starting price
No pricing info
Functionality
360 Degree Feedback
5/5
Benchmarking
5/5
Access Controls/Permissions
3/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
A/B Testing
5/5
Campaign Management
5/5
API
4.6/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Access Controls/Permissions
5/5
AI/Machine Learning
5/5
AI Text Generation
5/5
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Anonymous Feedback
4/5
360 Degree Feedback
N/A
Action Management
N/A
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Dashboard
5/5
Anonymous Feedback
4/5
A/B Testing
N/A
Top Features
Feedback Management
N/A
Performance Metrics
N/A
Survey/Poll Management
N/A