getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

NABD System Logo

Omnichannel Customer support & Help Desk software-FREE PLAN

Table of Contents

usersusersusers

Is this product right for your business?

Find out with a

NABD System - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

NABD System overview

What is NABD System?

NABD® is a Customer Service Software for fast and agility service.

DELIVER EXCEPTIONAL SERVICE AND STREAMLINE CASE MANAGEMENT

Start capturing the VOICE of your Customer across all channels to gain actionable insight.

Identify problem areas and improve business performance from customer driven insight to differentiate your business and increase revenue.

Evidence decisions and actions taken to resolve customer issues.

Capture and analyze all forms of customer feedback to improve business success

Provide 24x7 help desk and customer support platform and Support Customers Everywhere They Go.

Comply with industry case management standards and legislation. Define service level agreements and monitor service performance.

About NABD

NABD® is a workflow based customer service management solution that manages a customer's cross-channel exposure with a company, product, brand or service by providing end-to-end view of customer cases, issues, concerns and queries

NABD® is developed according to ISO 10002:2004 specifications through creating a customer-focused environment using an open/effective case management process to enhance the organization's ability to improve its product support, customer service, and customers’ satisfaction

Key benefits of using NABD System

Provide faster customer service when and where customers want it
Deliver exceptional customer service and streamline case management
Transform support teams into customer success engine
Boost agents productivity
Automate service handling and case life cycle with powerful workflow and automation rules
Track the effectiveness of your customer service with the right metrics, measure performance, customer satisfaction and return on action(ROA)

Starting price

30flat rate

Alternatives

with better value for money

NABD System’s user interface

Ease of use rating:

NABD System reviews

Overall rating

4.6

/5

38

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.75/10
Rating distribution

5

4

3

2

1

27

8

3

0

0

Pros
“I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.”
Verified reviewer profile picture

Mohamed A.

CEO

“Very good application and very cheap , one of the best out there if you want a system to manage customer management relation.”
NY

Norazim Y.

Executive

“The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.”
RC

Ryan C.

Process Improvement Specialist

Cons
“We had a problem managing customers requests and follow up calls on their open cases.”
ME

Mohamed E.

CEO

“We had a problem managing customers¿ requests and follow up calls on their open cases.”

Verified reviewer

Anonymity request

“It is hard to find a con with this organization.”
RC

Ryan C.

Process Improvement Specialist

Who uses NABD System?

Based on 38 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Information Technology and Services
Computer Software
Chemicals
Executive Office
Others

Use cases

- Not enough reviews
-
-
-
-
-

NABD System's features

Features rating:

Accounting
Alerts/Escalation
API
Assignment management
Audit trail
Automated routing
Call center management
Canned responses
Case management
Chat/Messaging
Client portal
Collaboration tools
Corrective and preventive actions (capa)
CRM
Customer complaint tracking
Customer database
Customer Service Analytics
Customer support
Customizable branding
Customizable templates
Dashboard
Document management
Document storage
Email management
Email templates
Engagement tracking
Feedback management
File sharing
Forms management
Help desk management
Interaction tracking
Issue auditing
Issue scheduling
Issue tracking
Knowledge base management
Live chat
Macros/Templated responses
Mobile access
Mobile app
Multi-Channel communication
Multi-Channel management
Performance metrics
Prioritization
Proactive chat
Quality assurance
Queue management
Real-Time chat
Real-time consumer-facing chat
Recurring issues
Reminders
Reporting/Analytics
Routing
Rules-Based workflow
Self service portal
Service level agreement (sla) management
Social media integration
Social media monitoring
Support ticket management
Support ticket tracking
Survey/Poll management
Surveys & feedback
Task management
Third-Party integrations
Transcripts/Chat history
Visual analytics
Workflow management

NABD System alternatives

NABD System logo

Starting from

30

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Zendesk Suite logo
visit website

Starting from

55

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
TeamSupport logo
visit website

Starting from

45

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveChat logo
visit website

Starting from

24

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

NABD System pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

Features included:

  • Email Support
  • Knowledge Base
  • Up to 10 Users

Professional

30

Features included:

  • Advanced SLA
  • Custom Reports
  • Phone Support

Enterprise

60

Features included:

  • 24x7 Support
  • Customized Business Process Management
  • Unlimited Mailboxes

User opinions about NABD System price and value

Value for money rating:

To see what individual users think of NABD System's price and value, check out the review snippets below.

“I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.”
Verified reviewer profile picture

Mohamed A.

CEO

“Very good application and very cheap , one of the best out there if you want a system to manage customer management relation.”
NY

Norazim Y.

Executive

NABD System support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
24/7 (Live rep)
FAQs/Forum
Phone Support

Training options

Videos
Live Online
Webinars
In Person
Documentation

NABD System FAQs

Q. What type of pricing plans does NABD System offer?

NABD System has the following pricing plans:
Starting from: $30.00
Pricing model: Free
Free Trial: Available

These products have better value for money


Q. Who are the typical users of NABD System?

NABD System has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does NABD System support?

NABD System supports the following languages:
Arabic, Dutch, English, French, German, Russian, Ukrainian


Q. Does NABD System support mobile devices?

NABD System supports the following devices:
Android, iPad, iPhone


Q. Does NABD System offer an API?

Yes, NABD System has an API available for use.


Q. What other apps does NABD System integrate with?

NABD System integrates with the following applications:
Microsoft Outlook, Google Drive, Twitter/X, Meta for Business, Google Calendar, Microsoft Word, Microsoft Excel


Q. What level of support does NABD System offer?

NABD System offers the following support options:
Email/Help Desk, Chat, Knowledge Base, 24/7 (Live rep), FAQs/Forum, Phone Support

Related categories