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Salon software for business management and growth

(11)

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Phorest Features

Features Summary

Functionality

4.5

/5

363

Total features

67

5 categories

Phorest features

API
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Barcode/Ticket Scanning
Before & After Pictures

Common features of Salon software

API
Activity Dashboard
Appointment Scheduling
Automated Scheduling
Booth Rental Management
Calendar Management
Client Database
Client Portal

Price starts from

ic-pricetag

No pricing info

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.5

/5

363

Price starts from

ic-pricetag

No pricing info

Total Features

67

Unique features

  • Discount Management

  • Stock Management

  • SMS Messaging

  • Transaction History

Functionality

4.6

/5

15.7K

Price starts from

Free

Total Features

22

Features in Common

3

Unique features

  • Real-Time Chat

  • Chat/Messaging

  • Canned Responses

  • Video Support

Functionality

4.4

/5

18.3K

Price starts from

25

/user

Per month

Total Features

192

Features in Common

24

Unique features

  • Bid Management

  • Web-based Deployment

  • Medical History Records

  • Meeting Management

Common Phorest comparisons

Phorest logo
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PhorestvsVagaro
Phorest logo
ZENOTI logo
PhorestvsZENOTI
Phorest logo
Booksy logo
PhorestvsBooksy
Phorest logo
Booker logo
PhorestvsBooker
Phorest logo
Timely logo
PhorestvsTimely
Phorest logo
Mangomint logo
PhorestvsMangomint
Phorest logo
Mindbody logo
PhorestvsMindbody

Reviewers who mentioned features said:

FM
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Francisco M.

Health, Wellness and Fitness, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software with even better customer service

Reviewed 7 years ago

Customer service reviews were important to me when I decided to go with Phorest and they had not let me down. They are always in contact and the response time is really short. We had the first training call yesterday and my receptionist (who is not very computer savvy) was very happy because of the easiness to use and manage appointments. I have gone further exploring other features and everything is basically done with a few clicks. The video tutorials are endless and the manuals and ebooks are easy to read. 100% satisfied so far.

Pros

Easy to use. Very intuitive. Great customer service. Has a report for everything. Full customized services, providers, resources, and inventory. Nice app included with the price (others charge extra). Did I mention the great customer service?

Cons

Wish they had a more configurable patient form and the option to add scanned forms and pictures. High set up fee but they input the information of your inventory, services, and client database for you before going live. Need to have the software "installed" in a pc/mac but the information is safe stored in the cloud. You can access it anytime from the your app but not from any computer.

AR
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Verified reviewer

Health, Wellness and Fitness, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Unprofessional Company with hidden charges and poor data management

Reviewed 3 years ago

I have had this software for over 5 years and they are only interested in how they can make more money out of their clients. They charge inflated prices for simple things and hide the charges so you aren't aware of them. They introduce new features which sound great but in reality don't work and then charge you a higher subscription for their software for the new features when don't work. For example...

Pros

The appointment diary is simple and visual but basic. There is an online reputation manager which helps you manage your online reviews but now I have seen what other systems can do I think it is basic and its only available when you are on their most expensive package.

Cons

The company has hidden charges which they deduct at source so you can't see them or audit them. They consistently over charge and apply higher charges to bills than your original contract and insist on payment by direct debit so its not easy to detect them. They manipulate your data without knowledge or consent, for example they opted many of my clients out of being able to receive marketing information...

AB
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Angela B.

Health, Wellness and Fitness, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent Customer Support

Reviewed 7 years ago

Really helps me to manage the business more easily

Pros

Quick and efficient support by experts. Easy to use software. Lots of reports Makes running the business that bit easier!

Cons

Doesn't integrate with merchant services unit- have to cash up twice, once on system and once on merchant service terminal and hope the two match! No stats on emails which makes me still prefer Mailchimp

CV
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Chris V.

Marketing and Advertising, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Phorest Experience

Reviewed 4 years ago
Pros

The most important thing about Phorest is it's ease of access to everything you need. You pay a premium for convenience, hence why it is so successful.

Cons

The cost of Phorest is very expensive but like I said - you pay for convenience. Another thing I disliked was the customer service never wanted to fix a situation, just to help make an issue right. Many issues occur and eventually preventive actions would be more preferred than accommodation.

Vendor response

Hi Chris, I am sorry to see that you are not fully satisfied with Phorest. If you are with Phorest, you have a dedicated Salon Success Manager that should be actively working on your business to help you get the most from the software. Since your review we have launched numerous new features. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more.

GA
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George A.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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It is a good software, easy to use and quick.

Reviewed 6 years ago
Pros

The automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with the intervertebral social media marketing.

Cons

The training sessions I feel would be much more beneficial in smaller groups. With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment.

SB
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Sharon B.

Retail, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Only good as a diary- old fashioned software

Reviewed 4 years ago

Disappointed with the software.

Pros

Great diary features, staff rostering also quite good.

Cons

Useless for marketing, their ‘upgraded’ marketing suite is frustrating and not at all user friendly. Take hours to produce a simple newsletter it’s not worth using, and if you want to save a draft to re visit later, good luck trying to find it. Customer service don’t really want you to call, so I’ve just been cut off again. They do answer support tickets but on another day, so it’s all a bit slow, and if you’re a busy salon, it’s not the best.

SP
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Shirley P.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Good software

Reviewed 7 years ago
Pros

The support team are brilliant and always happy to support and help where they can. Customer service excellent too. I like that its iCloud based . I like the reports too when they work!!

Cons

We can not book colour online because we can't book across three chairs !! Was promised we would be able to do this in the sales pitch - yet to happen and have resigned myself to accepting that it wont work as I don't think there is a way for it to happen. We are very happy we moved over to Phorest anyway and 4 years on, we like it and have just purchased another license for you new salon ( so it cant be bad!! )

EU
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Ela U.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Very basic, would not recommend for large operations

Reviewed 3 years ago

a very basic system, not quite what I would like in the busy spa

Pros

Easy to use for staff and good visually.

Cons

quite limited with reporting, cant store credit card details, can have only one confirmation email and can't re-send it.

Vendor response

Hi Ela, I am sorry to hear that you are not fully satisfied with the service from Phorest. Since your review we have launched numerous new features that make us even better for a busy spa like yours. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store - Cardless Checkout - Contactless Check-In - Curbside Pick Up ...and so many more.

VK
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Vijay K.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Brilliant cloud based solution

Reviewed 6 years ago
Pros

I really like the way the system confirms appointments and manage the entire inventory. You can monitor the entire staff and accordingly your clients will be attracted.

Cons

while conversating with clients there is nothing specific to maintain their requested data, which can actually be noted.

KL
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Kerry L.

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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So easy from start to install.

Reviewed 7 years ago

Eases the pressure on the reception desk.

Pros

I am now part time after having a baby so installing this software will make my life so much easier. I feel that i will be able to manage the salon a lot easier from a distance. It also eases the pressure on the reception desk. Clients able to book 24/7.

Cons

Haven't found anything to dislike yet. We are going live in August but i have every faith in Phorest that the system is going to run smoothly. From the contact i have had so far with Phydos & Colette i am confident in this.

AO
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Amanda O.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I've had multiple software and this leads by far!

Reviewed 7 years ago
Pros

Easy to use, intuitive, customer service, constantly updating, the app, online booking, marketing features, reports, consistency (rarely down and client always gets confirmations)

Cons

No cons were added to this review

JB
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Jessica B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Best thing we ever did taking on phorest

Reviewed 7 years ago
Pros

I love that I finally have my life back and zero clients contacting me ever, I love that it does absolutely everything and the marketing side of the system is amazing!!!

Cons

There is nothing bad that I could say about the system at the moment I enjoy all its functions and it serves us well!

MB
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Michal B.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Pretty easy to follow. Great team to deal with

Reviewed 7 years ago
Pros

Nice and easy to use. Does a lot of things for you. Help to run a busy salon. Compare to I-Salon System it has much wider offer of things it does. Really like the features. Very clear to read.

Cons

I just would add possibility of popping out alert for each online booking appointment like "please contact the salon" for particular service if the service can not be booked with the app.

PT
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Pamela T.

Consumer Services, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Bait and Switch

Reviewed 2 months ago

Needless to say, we are looking at other systems and will be cancelling as soon as possible.

Pros

Roster works well. Appointments scheduling

Cons

Too many reports that are too complex and not user-friendly. It looks like they have no idea of what is needed for back-office reporting in a salon. Payroll download to CSV with useless information, data not in any logical order, and it reads top to bottom instead of left to right which is how most systems work. There are differences between the desktop and web applications as far as functionality,...

AR
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Verified reviewer

Cosmetics, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Ok System with horrible customer service and no follow up

Reviewed 3 years ago

I’ve had a ton of ups and downs from day one. Beware what the sales team promises because it’s not likely true. And good luck if you want to streamline marketing and your online store. The store will not sync with any social media or selling platforms, so it’s essentially useless. Marketing is decades behind anything else out there.

Pros

POS system is good. Easy product setup.

Cons

The worst customer care I have dealt with in a very long time. The online store is very sub-par. Marketing looks horrible. System and app do not work well together. Way to expensive for the service you receive.

Vendor response

Hi, We at Phorest are extremely sorry to hear that you've had a negative experience with us. We strive to help you grow your business and make your life easier and we clearly haven't met those expectations. Since your review, we have made huge changes to our software as a whole and particularly our online store and inventory tracking and integrations. We'd love for you to consider Phorest again and book a demo to see all our new amazing features such as.. - Online Store Overhail - Cardless Checkout - Contactless Check-In - QuickBooks/Xero Integration - Curbside Pick Up ...and so many more.

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Omar e.

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Phorest is the best option on the market

Reviewed 5 years ago

Our salon has 4 locations, and operate in two different provinces. With Phorest, we are able to track all 4 locations from anywhere we have the software installed. This allows our management team to make reports and help with any booking/sales issues our receptionists may have. We've found the marketing tools to be very helpful to send our clients promotions, and newsletters.

Pros

- Easy multi-location implementation and support. - Consistent updates that continue to improve the software. - Meets all of our booking and POS needs. - Includes an excellent built-in rewards/points system, that has customizable features. - Very comprehensive reports that make it easy to track the performance of the business, as well as, track the personal performance of each employee, allowing the management to set goals with employees and track their progress. - Online booking system works seamlessly with Phorest's application and works with our business website/facebook page. - Reasonable pricing.

Cons

- We wish the reviews could be listed directly as a Facebook review instead of something we have to post ourselves on our business page wall. - We also hope to see a better system for employee categories in the near future. If I want to change the price on one service an employee does, I have to create a new category for them specifically, and there is no way to copy and past the old category. It makes a 1 second change into a 15-20 minute ordeal.

Vendor response

Hi Omar, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features.

MT
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Monique T.

Writing and Editing, 1-10 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Poor customer care

Reviewed 5 years ago

As of 2019 my experience is horrific. There is nothing I like about this software anymore. I would rather go back to salon iris. I just wish they were cloud base.

Pros

Client management Client connect Email marketing

Cons

US customer support is awful! Absolutely terrible. When they were in Ireland it was amazing. I can’t wait to leave as I have tried to communicate with their teams for months but still nothing has gotten better. Software doesn’t have you tube tutorials to help problem solve many features are not easy to find or use. When a client is a no show and you collect the deposit it goes to your billing and not to your bank account. That’s just ridiculous.

AB
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Angelica B.

Pharmaceuticals, 501-1,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Unlock Your Salon's Potential with Phorest's Comprehensive Management Platform

Reviewed a year ago

I had the chance to investigate Phorest as a salon management software during my internship in the pharmaceutical product development and research department. Phorest proved to be a reliable tool for effective salon operations, despite not being specifically relevant to my field. The software's client management and appointment scheduling functions supported efficient organization and improved customer experience. Wider clientele was attracted, and customer retention increased, thanks to the integrated marketing tools. Overall, Phorest proved to be a useful tool for streamlining salon operations and attaining business objectives because to its user-friendly design and extensive features.

Pros

A whole range of features designed especially for salon businesses are available through Phorest. Appointment scheduling, client management, and staff organization are made simple by its user-friendly interface. The software's powerful marketing options, which include automated SMS and email campaigns, aid in bringing in new clients and keeping existing ones. The integrated point-of-sale system from Phorest makes inventory management and transactions simple. Salon owners may receive insightful information about the operation of their businesses and make data-driven decisions with the help of thorough reporting and analytics. The Phorest mobile app improves the whole customer experience by offering salon staff and customers comfort and flexibility.

Cons

The price of Phorest is a disadvantage because it could be too expensive for smaller or independent salons. Some users might initially have a high learning curve and find it difficult to become familiar with all the functions and customization possibilities. Despite the fact that Phorest provides a wide range of capabilities, some unique needs or specialty salon operations could call for further modification or integration with specialized software. Additionally, sporadic technological issues or downtime may have an adverse effect on salon operations and inconvenience clients.

EH
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Emma H.

Computer Software,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Implementing Phorest has been an excellent experience , so motivating, engaging & professional

Reviewed 7 years ago

Phorest provides everything you need for Cilent engagement and retention including email/SMS marketing; and a loyalty program via automated reach out to clients who are in danger of lapsing plus full social media integration. In addition, I can effortlessly manage appointments, stock, rosters plus get a suite of reports on all areas of my clinic

Pros

I had researched various clinic software , but Phorest to date has exceeded my expectations . To highlight my favourite feature ,the software simplifies Cilent engagement & retention , in a way clients feel valued & special - text emails etc . This automated reach out to Cilents is such a time saving feature. I do like the loyalty scheme feature this I feel will support further growth together with...

Cons

One feature that is missing but I am aware it's a work in progress is Cilent consultation sheets , consent forms . & the storage of notes , Phorest is an excellent piece of soft ware but it does tend to be more salon orientated but I feel Phorest recognise the need to incorporate a support package more suitable to clinic . The training sessions I feel would be much more beneficial in smaller groups . With Phorest there does appear to be a lot of add ons to your original purchase price and monthly fee but hopefully as phorest's software encourages growth & Cilent retention these will be an investment .

KS
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Kaldev S.

Management Consulting, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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basic add ons

Reviewed 8 years ago

Please add a function where multiple client payments can be taken, as a partner/couple or a friend may be paying for treatments for 2 people even 3 at times, this would be a fantastic function and make the system less cumbersome and time-consuming when taking group payments. Also, add a basic invoice log: date, type of invoice (stock, utilities), Company, ref number, amount, Paid/unpaid, this will...

Pros

No pros were added to this review

Cons

No cons were added to this review

AG
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Andy G.

Health, Wellness and Fitness, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great Software, Great Support but could be improved

Reviewed 6 years ago

The automation and easy of management saved our business 10 to 30 hours a month, its an absolute dream but i just wish it could do more and be relevant in todays market

Pros

This software is absolutely great for any salon, we use it our self in our Worthing branch and it makes managing appointments extremely easy! No training is needed as its very easy to use, the drag and drop interface makes scheduling our employees great, and if theres ever an absence its able to give us a staff by staff feature of their day plan (if its all booked in with Phorest)

Cons

What we have done to give the client complete control is integrate this software into our website, this lets them see all of their available options and times for treatments. What i would like to see in the near future is staff, so someone can book a specific appointment with a member of our team! The system itself is closed to the outside world so its quiet hard to grow your company once your using this software, its limited by its own design and before you invest i would make sure you aren't looking for any additional features before committing.

BW
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Belinda W.

Consumer Services, self-employed

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very Happy

Reviewed 3 years ago

I am very happy to have signed up to Phorest. The members of the Phorest Team I have dealt with over the phone have been extremely helpful and respectful of my needs with my business and I think the Software itself is fantastic. Would definitely recommend.

Pros

I own a small salon with myself as the only staff member so I use Phorest in the capacity that I require. It is super easy to navigate...has many many features that work around your business and it seems that everything to grow and support your business is covered by clicks of a button. The fact that you can so easily personalise your settings/marketing tools in the Phorest program to me is very much a standout feature.

Cons

I really like this software and it's features.

Vendor response

Hi Belinda, We are so happy to hear that you are enjoying the software and that it's helping you to market and grow your business. If you ever need any assistance with Phorest, please reach out to your dedicated Salon Success Manager to ensure you're getting the most out of all our amazing features.

AL
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Amy L.

Hospital & Health Care, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best software ever!

Reviewed 8 years ago

Always brilliant, always efficient and never disappointed. The system really is way ahead of any others on the market. It offers everything a business in the beauty industry would need and more.

Pros

The ease of it and the reporting is excellent. It is a simple, yet really efficient system, and does everything I need for my business. I like the fact that the brand is honest, and doesn't rip people off to get a decent system, yet offers payment programmes to enable a business to be able to afford the best system within the industry. Everything about it is brilliant.

Cons

Nothing really. Cant say I have got any cons. Anything I have suggested or requested on user voice has been implemented. The only thing I have ever found disappointing, was the tone of whoever was responding on user voice. They seemed more technical than customer focused, and came across rude and actually a bit obnoxious in their replies, which is very unlike the Phorest communication you normally give.

NF
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Naoise F.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It's very "blonde" Friendly

Reviewed 7 years ago
Pros

It is a very straight forward to use and most definitely better/easier than any other system I used over the years. The team are so friendly /helpful.. you can be very tired at the end of a 10-12 hour day and maybe your cash up isn't going to plan. I've called the support team with such silly questions, if I can't figure out something from pure tiredness and I'm always treated with such politeness/and I'm not felt in any way that I have annoyed anyone. I also love all the reports, available to me. Just to be able to see how some staff are doing or product sales or overall takings..

Cons

I'd love to see more of an easier approach to showing if the client was new or old when they check in, and also if they have had a patch test with us or not, especially for hd brows and waxing. (I'm saying that maybe there is something that's as clear as day but I've just never been shown how to do this)

VD
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Vi D.

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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It is a good software, easy to use and quick.

Reviewed 7 years ago
Pros

I like that everything is easy to find. Big buttons, does what it says on the tin really. Easy to input data, maybe too easy that people just don't input anything else apart from name, tel and email and still saves it? I like the email functionality which is free, SMS functionality but it is paid. Also can link to social media, which is good for salons with less than 3 branches (easier to manage the content).

Cons

Reports are not as easy to do, if you do not want the standard stuff. I would personally improve that bit and make clever reports. Also, I would prefer the app to be improved as it looks very dated and old and it is not as personalised as you would need. Additionally, push notifications on the app for appointment reminders should come as standard and at the moment this function is not available. Everyone does push notifications, even for pushing content on blogs and social media.