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Platform One
The next generation of Experience Management.
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Platform One - 2026 Pricing, Features, Reviews & Alternatives
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Platform One overview
What is Platform One?
Customer experience, staff experience, product experience, brand experience, and insight communities are all available in one location with Platform One, a totally integrated CX platform, for simple access, comprehension, action, and improvement.
The majority of experience programmes are either entirely self-service or so complicated that they are rarely done correctly. Platform One puts you up for success with our human-centric philosophy and top-notch platform.
To help you make the most of your software and deliver excellent human experiences, we offer strategic consulting, programme management, and hands-on support.
Obtain client input and promote loyalty at each point of contact. Give your staff the resources they require to quickly recognise and address both specific case and systemic business challenges.
We offer a wide range of solutions, including as Voice of Customer (VOC), Customer Experience (CX), Customer Feedback, Customer Satisfaction, Insight Communities, User Experience, Employee Experience, Product Development, Brand Research, Agile Qualitative Research, and Customer Experience programmes.
Key benefits of using Platform One
Employee Experience: Harness the power of your employees with a tailored program designed to not only improve employee satisfaction, but customer satisfaction too.
Product Experience: Tap into your customers’ wants to help inform product and service innovation and go to market messaging.
Brand Experience: Understand customers' perceptions of your brand, what is working, what is not and how to fix it
Research Solutions: From agile research methodologies to mainstream qual and quant, if you can think of it, we’ll work hard to deliver it.
Managed support: Our customer experience programs are supported by expert CX consultants to guide you on your journey. From program design and implementation through to ongoing management, we make it easy for you and ensure you get the maximum value from your investment.
Best-in-class automated sampling: Set your sampling targets, then let the platform work out who to contact (and when) so you achieve your required completes.
Develop action plans for real change: Move beyond simply measuring metrics to build and disseminate action plans that will drive meaningful change.
Spot insights in an instant: Cut through the noise in unstructured data, with text analytics built on the latest in AI and machine learning, and deliver insight-rich results to stakeholders, at speed.
Delve deeper with an insight community: Co-create solutions and test and learn with your customers via an online insight community. Insight communities provide a channel for two-way communication and are great for problem solving and de-risking decisions at pace. An insight community can be deployed as part of your CX program or as a stand-alone solution.
Integrate with your favorite systems: Platform One integrates with other management systems (CRM, Call Centre or Database), enabling you to automatically generate a CX survey, pull in the right contacts, and distribute that survey through your existing management systems.
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Platform One
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Platform One integrations (5)
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Platform One FAQs
Platform One has the following typical customers:
Large Enterprises, Mid Size Business
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Q. What languages does Platform One support?
Platform One supports the following languages:
English
Q. Does Platform One offer an API?
No, Platform One does not have an API available.
Q. What other apps does Platform One integrate with?
Platform One integrates with the following applications:
Slack, Tableau, Trustpilot, Microsoft Power BI, HubSpot CRM
Q. What level of support does Platform One offer?
Platform One offers the following support options:
Email/Help Desk, Phone Support, Chat, Knowledge Base, FAQs/Forum